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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

harrisc
Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

al123456
Level 1: Cadet

I have just purchased a Netgear Nighthawk X6 AC2200 WiFi Mesh Extender and set it up with a Telstra Smart Modem Gen2 but the wifi now drops out within 30 mins-1 hour and when it tries to reconnect has an incorrect password error (even though it is co ...

tc108
Level 1: Cadet

My Internet connection drops from time to time for 3-4 seconds.I noticed during this time the Online led on the modem, which is normally Green, turns to White.I checked the webpage of the modem but I see the "DSL Uptime" and  "Showtime" show more the ...

NetworkNewbie
Level 1: Cadet

Hi, I have a printer that is on the LAN.  When printing from iPhone wirelessly it must be on the 2.4G network to be able to print.  Therefore is it possible to name the 2.4G and 5G networks separately so I can force the iPhone onto the 2.4G network i ...

boxallw
Level 4: Private Eye

Bit over it...losing the internet at least once a week. This time it was twice. Telstra online support has NO way of looking at my logs or the screen shots which is rediculous. They keep asking me to do random testing which hasn't helped at all. Toda ...

Frustrated89
Level 3: Gumshoe

My modem is a Technicolor DJA0231, Software Version 18.1.c, Firmware Version 18.1.c.0543-950-RA.Recently my smartphone and spare computer will not connect on wifi -were fine before. My iPad does connect. All lights look fine, I did a factory reset bu ...

LG67
Level 1: Cadet

I am trying to connect to the NBN through my Foxtel box. The instructions say to plug the NBN modem into the wall socket where the Foxtel cable was, then plug the Foxtel cable into the modem. However, I have 2 cables coming from the Foxtel box to the ...

bert50
Level 1: Cadet

HI, HAVE A RED LIGHT ON THE BACK OF MY MODEM AT THE MOBILE SIGNAL POSITION.  NOW CAN'T CONNECT TO MY MOBILE WHEN HOME. CAN'T TALK TO A PERSON ANY MORE THEY ONLY WANT TO TEXT, DIFFICULT WHEN CAN'T CONNECT TO HOME MODEM. SOME REASON THEY WON'T USE LAND ...

BobStep
Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

cjcarew
Level 1: Cadet

Hi all, I have a T-Gateway modem with all the lights on the front off and the lights above each ethernet port on the back flashing in a 4-3-2-1 sequence.  I'm hoping there will be some feedback here on what we can do.When the modem boots it goes so f ...

harrisc
Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

tc108
Level 1: Cadet

My Internet connection drops from time to time for 3-4 seconds.I noticed during this time the Online led on the modem, which is normally Green, turns to White.I checked the webpage of the modem but I see the "DSL Uptime" and  "Showtime" show more the ...

Frustrated89
Level 3: Gumshoe

My modem is a Technicolor DJA0231, Software Version 18.1.c, Firmware Version 18.1.c.0543-950-RA.Recently my smartphone and spare computer will not connect on wifi -were fine before. My iPad does connect. All lights look fine, I did a factory reset bu ...

Alpan
Level 1: Cadet

If I buy my own Smart Modem on Ebay can it be used with Telstra voip as the ones sent out on a new service are preconfigered how would a used one be set up?

TheGazza
Level 1: Cadet

Not sure if this is in the correct board.I am trying to set up a new wired connection from my NBN modem in the garage.I have a connection from UNI-D1 to kitchen where my WIFI router is. No problems with that but when I try to set up a wired connectio ...

Razdi
Level 1: Cadet

A mate of mine has a spare Telstra smart modem gen 2. I currently use a data sim for my home internet. If I were to borrow his modem, would it be possible to use it as a 4g router without any wired connection? And if it works, I know the usual 4g bac ...

mo18
Level 2: Rookie

Further to yesterday’s posts about  Nokia 2.3 to Telstra Technicolor DJA0231 Smart Modem wi fi issues. Tried today and changed modem settings DISABLED Band Steering on 2.4ghz band which meant it displayed   5G after network wifi name. My iPad and Sam ...

MildlyHelpful
Level 2: Rookie

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

Indaroom2
Level 1: Cadet

I need to prevent Ddos attacks from an xbox1

Frustrated01234
Level 1: Cadet

I have an HP Pavilion Laptop running Windows 8.1, with a built-in Ralink Network Adapter which provides WiFi access to a Wireless router. A few weeks ago, Internet access disappeared. I could still connect to the Internet via an Ethernet cable via Ho ...

BobStep
Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

Veegatica
Level 1: Cadet

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...

HashtagIT
Level 1: Cadet

Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...

Ishan
Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I received my new NBN connection box and modem on Friday. As the connection box only flickered blue lights I asked a question in Crowd Support about getting an up to date adapter for my phone which Jupiter kindly answered. I got the adapt ...

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate it’s doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets.No help from Telstra, what can I do?

Galadore
Level 1: Cadet

Our fixed wireless wi fi signal doesn’t reach to our back room. The boosters From Telstra Say they don’t work with fixed wireless. Any suggestions on how to boost our signal? 

Danielle48
Level 1: Cadet

They link fine with the modem when I attach the yellow cable and all that but as soon as I locate it in the next room it goes through all the process but the light just ends up going back to red.They definitely work as I can rotate them with the the ...

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