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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

chezie
Level 1: Cadet

Hi, Currently my main internet service is down so I got a D-Link DWM-222 as well as a Telstra SIM. I have updated the firmware on the device as well as sign up for a data plan over 48 hours ago but the device is still getting 'No service' according t ...

stewiesno1
Level 2: Rookie

We are doing a knockdown and rebuild and have just had our internet and phone disconnected ( it is mostly a NBN issue and shifting our Telstra pit that used to service both our neighbours and our place). We have a temp shed setup for accomodation at ...

C_Liz
Level 1: Cadet

Hello there!to cut a long story short - I’ve moved back to Australia from the UK. Tried my old SIM card and it’s saying “SOS Only”. Logged into my account on Telstra 24/7 and it’s saying no accounts are there, and my profile is showing my first ever ...

Tod74
Level 1: Cadet

Have just  moved house and have crappy copper to the node. Plus we got a new Gen 2 modem. We have a few devices connected  and modem.is unstable.It boots devices sometimes.Sometimes devices cant see the wifiThe modem goes randomly red-light  and need ...

Chuck71
Level 1: Cadet

Hi All, Can someone please let me know how they mat have overcome an issue I am having. All my devices except my 2018 MacBook Pro are working fine with Telstra NBN. My MacBook will join the network and then load pages super slow. I have a Gen 2 Smart ...

Rez01
Level 1: Cadet

I have telstra NBN smart modem gen2. Everything is good except for the 5G wifi. The 5G wifi seems to disappear time to time. And the fixed devices like google home, fire tv keep getting disconnected from the 5G wifi even though they are right next to ...

Tonydo12
Level 1: Cadet

HiI've just purchased a Netgear Nighthawk X6 R8000, I've plugged it in logged in to the router wirelessly but not able to get any ip addresses etc on the router. I'm not bad when it comes to following guides but I can't find any information on the in ...

RIC-T
Level 1: Cadet

I currently have Wireless NBN connection to my home and am using a Telstra GEN2 Model DJA0231 modem.  My GEN 2 modem replaced a Telstra supplied TG800vac modem which originally came when our Wireless NBN was connected in 2016.Rather than disposing of ...

Archie2017
Level 1: Cadet

Firstly, Telstra Chat is useless and inconsistent messages about NBN box delays. Over a month ago I placed a new NBN order after moving into new house. Modem arrived but no NBN box. After lots of conflicting stories it seems:a) NBN boxes are delayed ...

Susan211
Level 1: Cadet

Hello Masters, I have tried and tried to connect my Arlo Base Station to my Telstra Gen 2 modem LH1000 but after calling Arlo they have referred me to Telstra. I've come across this forum and would like to know if anyone can help me connect to teh ba ...

Dale4740
Level 1: Cadet

We have a Telstra CPE (V7610) as a router in a Domain network where we have a Domain Controller performing DHCP but we have found that if the Telstra CPE gets power cycled, the DHCP option always get enabled and it causes network issues until we log ...

BUNGAR
Level 1: Cadet

I have a F@st 5355TLS modem and i have added some devices under parental control.I have recently discovered that the devices i added have duplicated or tripled in the drop down list.Each time I go to parental control,in the drop down list i see the s ...

Level 21: Augmented Mkrtich
Level 21: Augmented

Hello Everyone - Apart from the Search issues query window on the CrowdSupport Home page, the CrowdSupport forum also has a Wiki database of useful information that relates to all product and service categories that fall under each of the icon catego ...

RussellEgin
Level 2: Rookie

My Telstra Gateway has started dropping out intermittently and then this evening powered off.  The modem connection remains stable. Is there a possible cause to this I can troubleshoot? What is the Telstra support arrangement for this the Gateway?  C ...

RobertB2
Level 1: Cadet

Hi there,I have noticed the ad for the new Telstra Modem which also has 4G backup.  How is this available for existing customers?  I still have my original Telstra Modem from when I connected to NBN some years ago.Thanks,Robert

Applez1
Level 1: Cadet

Hello Legends, I need some advice in regards to upgrading from the Telstra Smart gen2 modem. I have fibre to the kerb and a lot of smart devices in my home. About 80ish, plus lots of cameras etc. The telstra modem is not cutting the mustard. I'm runn ...

Anthony65
Level 3: Gumshoe

Before attempting to connect to the internet confirm that your NBN connection has been provisioned. This this may take up to a week after you have received the NBN Connection Box. Refer to the Australian D-Link DSL-5300 user manual, revision 1.11 dat ...

Porka
Level 1: Cadet

Hi I am getting intermittent dropouts with my modem Technicolor DJA0231Software Version18.1.cIt displays the following :-Parameters Last 15 min Current Day Prior Day Showtime Link Retrain Count0000Sync Bandwidth(Down/Up)---0M/0MLoss of Sync, LOS(Loca ...

Spacegirl
Level 2: Rookie

All the light on my smart modem are on, the WAN/ADSL light is green and flashing The light at the back of the modem is blue I cannot connect any device to the internetkeeps asking me for password and then tells me that the password is wrong which it ...

scouse1059
Level 1: Cadet

wifi works from my modem but ethernet ports do not.  they stopped working a week or so ago.

FredK
Level 2: Rookie

HiI have a Telstra Gen2 Technicolor modem, DJA0231.  Since about a week ago it doesn't broadcast 2.4Ghz anymore, only 5 Ghz. I have a few devices which only work with 2.4Ghz, and they can't connect anymore. I see some old threads saying similar issue ...

googleplex
Level 2: Rookie

About a year ago Telstra sent me a Smart Modem, because there had been so many internet outages and I was trying to work from home (like a lot of people I'm sure). I connect everything up, all the lights are green but I've never been able to actually ...

Unwilling
Level 4: Private Eye

The 4GX Hotspot has two TS9 connectors for external antennas marked 1 and 2. Is one for external reception and one for internal transmission? If so, which is which, and where are the antennas available?

Rez01
Level 1: Cadet

I have telstra NBN smart modem gen2. Everything is good except for the 5G wifi. The 5G wifi seems to disappear time to time. And the fixed devices like google home, fire tv keep getting disconnected from the 5G wifi even though they are right next to ...

RIC-T
Level 1: Cadet

I currently have Wireless NBN connection to my home and am using a Telstra GEN2 Model DJA0231 modem.  My GEN 2 modem replaced a Telstra supplied TG800vac modem which originally came when our Wireless NBN was connected in 2016.Rather than disposing of ...

BUNGAR
Level 1: Cadet

I have a F@st 5355TLS modem and i have added some devices under parental control.I have recently discovered that the devices i added have duplicated or tripled in the drop down list.Each time I go to parental control,in the drop down list i see the s ...

RobertB2
Level 1: Cadet

Hi there,I have noticed the ad for the new Telstra Modem which also has 4G backup.  How is this available for existing customers?  I still have my original Telstra Modem from when I connected to NBN some years ago.Thanks,Robert

Anthony65
Level 3: Gumshoe

Before attempting to connect to the internet confirm that your NBN connection has been provisioned. This this may take up to a week after you have received the NBN Connection Box. Refer to the Australian D-Link DSL-5300 user manual, revision 1.11 dat ...

Unwilling
Level 4: Private Eye

The 4GX Hotspot has two TS9 connectors for external antennas marked 1 and 2. Is one for external reception and one for internal transmission? If so, which is which, and where are the antennas available?

WFPL
Level 5: Eagle Eye

I have recently purchased a new HP laptop and when I turn it on after it has been off for a while (say overnight), my Telstra Technicolour TG797nV3 turns off. After a few minutes it turns back on and the laptop connects to the modem. All my other HP ...

Peter6
Level 2: Rookie

Why is it that since Arcadian Firmware Version 0.13.01r was installed on my LH1000 I can no longer get some internet sits is the firmware blocking or is it Telstra blocking the sites. the message I get back is12029 timed out. The sites I am trying to ...

GjBees
Level 3: Gumshoe

Hi,I have a 4GX Wi-Fi Plus dongle. I've not used it for some time. Today I purchased a post paid plan. Got a new SIM and it works ok, but when connected on my iphone it states 'weak security' and wants me to change the security to WPA2 (AES) or WPA3. ...

Rob172
Level 1: Cadet

Hi all We'll be away for a few days and thought it might be a good idea to power down our Telstra Smart Modem and NBN box for that period. We're on the NBN HFC plan. Can someone advise the correct sequence to power both of them down, and the correct ...

amos8426
Level 2: Rookie

Hi, I recently moved and am now on the NBN with a Telstra Arcadyan Gen2 Smart Modem. The connection is fine and when tested it has excellent upload and download speeds with little ping (so streaming videos etc has no issues). My issue is when I start ...

Dazza1618
Level 3: Gumshoe

When the NBN connection box is down (it's had flashing red lights for the last 20 hours (with no reported outages in our area) The built in SIM is not switching to 4G as promised... this happened when we had a one week wait for NBN technician two mon ...

crgarth
Level 3: Gumshoe

Cannot connect tried WPS connection all lights show up except for the router link LED light. tried manual connection would not open mywifiext to go to the next step found this Nighthawk PDF "Connect to an Existing WiFi Network
To extend the range of y ...

chez21
Level 1: Cadet

message that our smart modem is still switched to 4g mobile back up and we need to reconnect modem to fixed network and we dont know how to do this

LL89
Level 1: Cadet

Hi, We have a technicolor TG797n v3 wifi modem & would like to set up parent controls for kids internet usage on mobile phones & laptops. Is this something that can be done for this modem? Thanks

NH123
Level 2: Rookie

I have copied my log below for the last day or so, which definitely includes droputs of the nature I have experienced regularly over the last few months. Does anyone have any advice about any network or modem settings - I have Arcadyan LH1000 for FTT ...

rrrapid
Level 1: Cadet

I recently got a Telstra Smart Modem and I’m using it with a SIM card until I get connected to the NBN. There is something strange happening: when I connect to the wifi network on my notebook computer or my phone I do not have internet access, but I ...

oscar22
Level 3: Gumshoe

I did the port forward some time ago and now they are in red with a cross , and i can't see my CCTV cameras on the phone ,I don't know what happened to the arcadyan router, please a solution will be highly appreciated, thanks
the port are 80 , 6001 , ...

Bazza42
Level 1: Cadet

My new 43 inch Soniq  brand TV won't connect to my wifi.It recognises my Telstra network [Telstra******** is a saved network]  but when I enter my password and click on connect, after much deliberation, it comes back with No network connection

David_D1
Level 1: Cadet

Hi, I have a smart gen 2 modem (Arcadyan) connected to the NBN box. I have a spare gen 2 modem (Technicolor) I would like to use as a second wifi network. I have connected the primary modem LAN to the 2nd modem WAN. The 2nd modem boots up and the lig ...

HawthornTony
Level 2: Rookie

Newbie question. I'm connecting a TP_Link to my Telstra Modem 2, wanting to keep the Telstra modem and wifi alive and run parallel to the TP_Link M9 wifi network.I've stumbled at the first step. TP-link app wanting to connect the first base M9+ is as ...

RB42
Level 3: Gumshoe

I received 2 smart boosters today, and one works perfectly fine on a separate level of the house, through a brick wall and all.The second one, however, keeps going solid blue then solid orange for a few minutes before changing back to solid blue for ...

cdchi1975
Level 3: Gumshoe

Telstra app msging just taking way to long to respond to my queries so going to ask here (i miss live chat).Telstra Cable is being switched off next month, so I've ordered a NEW NBN HFC connection plan with Telstra. Took me 10 days to finally get the ...

S4h
Level 1: Cadet

I have FTTN Internet at home.I have just bought an Asus RT-Ac88u router and am trying to configure this with my current Telstra modem.I have turned Wi-Fi off for my telstra modem and connected LAN1 (telstra) to WAN port of ASUS router. I have set up ...

MVP2
Level 1: Cadet

I've followed the advice in the now-archived article: https://crowdsupport.telstra.com.au/t5/modems-hardware/wake-on-lan-not-working-from-wan-arcadyan-lh1000/td-p/903801, but cannot make any progress in getting WOL to work from WAN using my Gen 2 mod ...

Dale4740
Level 1: Cadet

We have a Telstra CPE (V7610) as a router in a Domain network where we have a Domain Controller performing DHCP but we have found that if the Telstra CPE gets power cycled, the DHCP option always get enabled and it causes network issues until we log ...

Level 21: Augmented Mkrtich
Level 21: Augmented

Hello Everyone - Apart from the Search issues query window on the CrowdSupport Home page, the CrowdSupport forum also has a Wiki database of useful information that relates to all product and service categories that fall under each of the icon catego ...

wenyeepick
Level 1: Cadet

Hi I received a message on my phone from Telstra asking if I wanted to update to a new Smart modem as my current modem was old.It said that the offer was ending at the end if Feb 2021.I said yes. I got a message to say that the Smart modem had been o ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

Mazz49
Level 1: Cadet

NBN

Hi, recently I have a problem with my NBN device, the signal drop with a small noise and come back, this happen few times a day.what can I do to fix it?Best regards 

Agnesrad
Level 1: Cadet

Where can I buy a new nbn connection box? My box has failed and it will take two weeks for a technician to install a new one.  

confusedcoustom
Level 1: Cadet

For some reason it just won't work I need help or for a Telstra coustomer to do it for me thankyou, asap please

globalspark1
Level 1: Cadet

You can ask all the questions and wait for hours on hold  for  technical assistance  but still none the wiser. Telstra do no realise all their sins for years gone by are haunting them now. Must admit  NBN has nothning to do with Telstra.  Basically c ...

answertheph
Level 1: Cadet

If I call I get sent a text message, when i use the app it ends up showing 404, when I use the chat room you never answer just bots that send web pages... Why did you forget your customers your company is a joke really.

slipmat
Level 3: Gumshoe

Like @MurrayWA I either need to set the DNS on the modem itself or have the DHCP server offer 1.1.1.2 (cloudflare's malware-blocking DNS - https://one.one.one.one/family/).This change is mandatory, yet there's no obvious way to configure it on the Ar ...

vampireking
Level 1: Cadet

Hi all I am unable to open a specific port on my PC for forwarding. I am using Smart Modem Gen 2 NBN. Has anyone had any luck? It seems to be a common problem. I am trying to set up a Grim Dawn LAN on two PC's on my home network. So I have two PC's c ...

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