Broadband & nbn™

Modems & Hardware

Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Level 1: Cadet

Hi Brains trust, here is one for you my smart modem approx 4am every morning drops out internet all lights are on on the modem but there is no signal on any of the wifi devices as in mobiles, tablets and my Fetch box has a red light showing no signal ...

Level 1: Cadet

We had the NBN Connection Box installed this morning to an existing Telstra cable service and the new Gen 2 Smart Modem Rev009 connected at the same time. It has been on backup mode ever since with a blue light on the front and 5 green lights on the ...

Level 1: Cadet

SpoilerWhile waiting to have our nbn connected to new address Telstra sent a smart modem gen 2 so we can access data of Telstra mobile network.  As yet we haven't been able to connect despite following instructions on how to do it.  Is there any easy ...

Level 1: Cadet

Kindly assist if you can , i want to purchase the Telstra 5G wi-fi while im not in Australia for im in Kenya East Africa , and i was informed that i can only purchase it when im in Au and after that i can use it outside Au,    So this is my suggestio ...

Level 2: Rookie

Hi all,
Today I received a package from NBNco which was odd as I’m connected on HFC via Telstra using the Gen 2 modem and current NBN box is the Arris CM820. I opened the package to find a new Arris CM8200B P2. 

Some quick googling and I found that thi ...

Level 1: Cadet

I have NBN Business with the Telstra supplied Netgear modem and the Huawei E8372D 4G failover dongle. 
I want to unplug the dongle from the modem, and plug it in to my PC to use it as a standalone mobile broadband device when I am out of WiFi range on ...

Level 1: Cadet

 We have recently moved and ever since my desktop computer won’t connect to the wifi. Our phones and iPads connect perfectly, the desktop shows the error “no internet, secured”
The same computer will connect to my phones personal hotspot with no troub ...

Level 1: Cadet

A technician installed NBN last week and has connected via Foxtel outlet.  I told him prior to starting that I may be cancelling my Foxtel in the near future and said will that affect anything ?  He said no, but I have a feeling he was using the easi ...

Level 1: Cadet

I am hoping someone can help. I have some devices that do not recognise 5ghz wifi. My modem has both 5ghz and 2.4ghz but they have the same name/identity. When I scan available wifi I do not see a separate option for 5ghz and 2.4ghz so I cannot selec ...

Level 2: Rookie

I have a Telstra Smart Modem Gen2 Model: Technicolor DJA0231 which has worked fine for 2 months since connecting it but 4 days ago it kicked off two devices from my wifi network and when I go to reconnect those devices, they can no longer find my wif ...

Level 1: Cadet

I have NBN Business with the Telstra supplied Netgear modem and the Huawei E8372D 4G failover dongle. 
I want to unplug the dongle from the modem, and plug it in to my PC to use it as a standalone mobile broadband device when I am out of WiFi range on ...

Level 4: Private Eye

Hi, I'm not sure if the sim card that comes with the Telstra Smart modems will interchange?I may have mixed two Sim cards when I received a new modem.

Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

Level 2: Rookie

A device is connected to my wifi and I cannot identify it, MAC address lookup does not find it

Level 1: Cadet

Hi Guys, I have just been transferred from Telstra Broadfband Cable to HFC NBN and I was wondering if I might get some feedback or advice on using a 3rd party wi-fi router. I have done a bit of research and its probably 6 years since I had my head fu ...

Level 1: Cadet

Just received my new Gen2 modem, but the default user name and password is not working and I can't sign in to customize modem settings. any idea?I used admin / admin , admin / password and admin / 0000 for username / password

Level 2: Rookie

Hi all, I'm hoping someone can help me with what seems to be a stupid mistake I made tonight. Back story: My printer suddenly was not connected via WIFI to my laptop. When I went in to wireless settings and entered the WIFI password it kept saying th ...

Level 2: Rookie

Hi - looking for assistance with an install problem please. I bought the Deco M5 mesh system and have it set up and working over wifi. Have wired from the Smart Modem LAN port into Deco unit which is set up in Access Point mode. All wifi is turned of ...

Level 2: Rookie

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

Level 1: Cadet

i will change my unit to an address which has nbn connected so have iwhat do I now have to do?

Level 1: Cadet

I tried to place an online order for a WiFi Booster. I have not yet got any acknowledgement it has been received, and it is impossible to speak with anyone by phone.The App is useless!Can i have any suggestion of why the Track Order feature will not ...

Level 1: Cadet

internet is running at 11mb 

Level 1: Cadet

Am I mistaken,  the default configuration of this router,  only permits the choice of 2 DynDNS providers?  - premium subscription - redirects to a chinese website ie only one choice.There is a plethora of free DynDNS provid ...

Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

Level 1: Cadet

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...

Level 1: Cadet

Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...

Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

Level 5: Eagle Eye

Hi Everyone I received my new NBN connection box and modem on Friday. As the connection box only flickered blue lights I asked a question in Crowd Support about getting an up to date adapter for my phone which Jupiter kindly answered. I got the adapt ...

Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more