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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

northlakedude
Level 1: Cadet

I have just purchased an MU500 modem and a SIM to connect to 5G.Noticed that every 20 to 40 mins the modem seems to reset itself (Wifi drops, Telstra logo on modem screen, then it goes into checking data usage information then wifi comes back online. ...

Tank74
Level 1: Cadet

I have got all connection done and i am able to print, but when trying to scan it comes up with communication error. The weird thing here is, if i restart the modem i have a 3-5 min window where the wireless network is available before the internet k ...

DaveWAii
Level 1: Cadet

I just bought a Telstra Smart Modem ($216) which worked well but we got hit by lightning and it apparently fried something as I can't get any power to it now? I took it back to store and they told me to buy a new one. My old modem is dodgey. I don't ...

nicksowerby
Level 4: Private Eye

Hi,Recently on 12/07/2020 received a Telstra backup TS-PSU which keeps my modem going in case of a power outage. This item has a manufactured date of 19-05-2019.On the unit it states that this unit must be replaced within 2 years of the date of manuf ...

Trickydicky1
Level 1: Cadet

Hi I am moving house in a couple of weeks  to a FTTP NBN connection via Telstra Smart modem, I understand I need the Lan cable with two yellow ends which I have somehow lost. I have found an old Lan type cable which happens to be yellow but I have no ...

thestormdragon1
Level 1: Cadet

Hi I hope you had a great weekend. I'm a PC tech and I look after a small business in Qld - until recently they had a Draytek 2830 (192.168.0.1) on their ADSL connection providing internet and VPN. Last week, Telstra installed their NBN connection wi ...

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

nishiki
Level 1: Cadet

Recently my modem's UPnP feature hasn't been auto port fowarding and trying to manually port foward also isn't working. The only work around i've found is to turn my modem off and back on, but eventually stops port fowarding the next day. I've also n ...

DEALS
Level 1: Cadet

I have a few questions:1. If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number?2. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Can ...

waca
Level 1: Cadet

How do I set up my Telstra Smart Model to uperate at both 5 Ghz and 2.4ghz so that I can set up Kogan smart home equipment? 

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

DEALS
Level 1: Cadet

I have a few questions:1. If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number?2. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Can ...

harrisc
Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

Gantz
Level 1: Cadet

Hi, my Wifi signal is off, but the broadband, phone and telstra air lights are all green. I've tried resetting the modem but still can't get the wifi back.

Tyrus
Level 3: Gumshoe

I just noticed my modem has a slightly changed interface which I assume is from a pushed firmware update recently.  Apparantely this update has reverted the modem settings back to a default "newdsluser" username.  To check this, I logged on to my bil ...

Vitara
Level 3: Gumshoe

I have recently installed a new Gen2 Modem (Arcadyan) on my internet service.  Firmware updated automatically OK.   Presently configured to run with ADSL as NBN due in about a month.  All systems functioning normally, except the mobile back up is not ...

asdasdfasdfasdf
Level 1: Cadet

Hi we've just moved into a new unit and the data port in the wall is not near where I would like the Smart Modem to go. We have NBN FTTB and the grey DSL cable we were given by Telstra is very short. Where can I get a 10m version of that cable? Also, ...

Regardz
Level 4: Private Eye

I recently moved to nbn and a new Telstra Smart Modem Gen2 (Technicolor DJA0231TLS).  Since then I have been unable to connect my previously working wireless doorbell (Mirabella / Anko / K-Mart WiFi Full HD Video Doorbell).  After much troubleshootin ...

Kotrab
Level 2: Rookie

Hi. We have Ethernet at both ends of our house, but our current Telstra Smart Modem is at one end, and needs to be there. Can we take advantage of the Ethernet port at the other end of the house to give us better wifi there? Can a wifi booster (Telst ...

Ck27
Level 2: Rookie

Hoping someone can assist. I have two Sricam security cameras.  I connect them to the Telstra Smart Modem using the 2.4ghz setting.  All works correctly.  Then I enable the 5 thx option. All works fine for 24 hours. Then when I try to view the camera ...

northlakedude
Level 1: Cadet

I have just purchased an MU500 modem and a SIM to connect to 5G.Noticed that every 20 to 40 mins the modem seems to reset itself (Wifi drops, Telstra logo on modem screen, then it goes into checking data usage information then wifi comes back online. ...

Peeto
Level 2: Rookie

I already have a small 2 pc network set-up and I'm trying to add my netgear 1900 smart wi-fi AC router into the network,but my system really doesn't want to know that the router exists,which I need it to to be able to configure it. It does seem to wo ...

BumblingBee
Level 1: Cadet

Hello. My Telstra air card 7905 has an alert that claims my SMS Memory is Full. I have gone to page to delete messages but there is no option for me to do anything despite my running cursor over potential fields. I have tried answers from others on a ...

YellaRocky
Level 1: Cadet

Our NBN FTTN fell over last thursday after NBN maintenance & it hasn't come back yet. (Fault reported for some resolution -- hopefully -- on the following Tuesday. Our laptops can surf either via the Wifi or Ethernet, our android mobile phones can su ...

decostar
Level 1: Cadet

I have an HTC5G router/modem. I am on a business plan and whenever I go over my data allowance I get throttled back to 1.5/ second. That would be okay except that it continues for three or four days into my new billing cycle then I have to spend an h ...

GuzziGuy
Level 2: Rookie
boxallw
Level 4: Private Eye

NBN 100/40. 2.4Ghz network keeps disappearing, sometimes when using it and then it appears again.Just disabled the radio and reenabled it...still nothing.  I have reset the modem AGAIN.  Any ideas?

Gazza82
Level 1: Cadet
powlettis
Level 1: Cadet

I've been trying to cancel my Telstra broadband for a few months now using chat. I've had endless waits, re-identification, getting bounced from bot to person and back to the bot, without a resolution. Telstra continued to charge me, even after telli ...

Otto88
Level 2: Rookie

My AV registered an internal port scan suggesting the Smart Modem has been hacked or wasn't up to the task of protecting my network.  So I have purchased a WatchGuard T20 firewall which I wish to put between the NBN HFC modem and the rest of the netw ...

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