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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 25: The Singularity cf4
Level 25: The Singularity

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

dapatter75
Level 2: Rookie

My business nbn modem has recently started showing a yellow login screen with no submit button? Any ideas?

ping_pong
Level 1: Cadet

Hi,I have a SmartModem 2, DJA0231. Its recently been updated to 20.3.c firmware.Since the update, the 4G backup hasnt worked. I checked the advanced config page. It shows "No device connected" under the mobile tab. Upon chatting with Telstra support ...

simvv
Level 1: Cadet

Hi, I cant get the namecheap dymamic dns setting working on my router. Im using a LH1000 smart modem with 0.14.12r firmware. I found the post https://crowdsupport.telstra.com.au/t5/modems-hardware/namecheap-dyndns-settings-not-working-on-telstra-smar ...

barrydobbo
Level 1: Cadet

just upgraded from a DJA 0230 smart modem to a gen 2 smart modem.  can i use the DJA 0230 as a extender/booster

Bluenage
Level 4: Private Eye

Hi All Yesterday I received our new NBN modem, the current firmware is 0.13.01r.  According to the Telstra website the updated firmware is 0.14.12r. How is my modem updated and when is it likely to occur? Thank you

Frustrated138
Level 3: Gumshoe

I am told my NBN services is working. I have had 7 technicians attend my property who report that everything is working. After all these visits the NBN box on light is blue and the connection light is always flashing blue which it has been doing for ...

wj_mh
Level 1: Cadet

Hi, I’ve just received my Telstra smart modem gen 2 (Arcadyan LH1000) yesterday, and it seems I can’t connect my smart plugs anymore. 

I’ve tried to turn off the band steering and pmf, but still cannot connect the smart plugs. 

The smart plugs only ope ...

Shtapo
Level 1: Cadet

I have a 4Gx Pro with a Publically assigned IP with the GPTEXB3 code assinged which has been working for a year ok. Recently I cannot access my camera's via the public IP from annother Telstra 4G network. I can however access them from another 4G net ...

Catmurfie
Level 1: Cadet

Hi there, I am having issues with Port forwarding on my Arcadyan Modem.I have successfully set up one rule, however the second rule does not work. I have tried disabling the modem and window defender firewalls, restarting and even doing a factory def ...

Kaveman
Level 1: Cadet

2 x Wired PCs to modem, Printer is wifiall wifi show on printer for scan to appear but the PCs do notyet all can print and all can scan from all computers that have printer softwarebut the cable 2 PCs do not show on the printer option to scan to,have ...

tonkar1962
Level 1: Cadet

We ae having issues with our Nighthawk M2 over heating and locking out,, The screen does not work and can only be viewed via phone. What is the best Modem to replace this with for mobile data at a home.. Only mobile data available. thanks

MaxWT
Level 1: Cadet

Hi All. I have Ethernet wired my house with Cat6 on FTTN service with the Telstra Ver.2 and Telstra Wi-Fi booster. Now I need multiple Ethernet points to maximise speed to service multiple devices and entertainment equipment. Can I use the spare Wi-F ...

SY11
Level 1: Cadet

Having troubled connecting this wifi extender to the Gen2 modem. Followed the instructions and used the Nighthawk app. At the step to put in the network password for the modem, always returns an "incorrect password" response. 

Erena77
Level 1: Cadet

Hi there  I have followed the steps to complete renaming wifi using this site. http://192.168.0.1 however it does not load. 
this is for a smart modem. 

Tribon
Level 1: Cadet

After entering 10.0.0.138 into my browser, I was taken straight to my Bigpond TG782T modems info without having to sign-in, is this safe or do I have to change the admin password? If I do need to change it, could someone please tell me the correct pr ...

MTBnut
Level 3: Gumshoe

Wondering if anyone else has experienced the following: The last few weeks there has been known Telstra mobile signal strength issues in my immediate area. Outages advises they are working on a fix. I am on FTTN and there has been no problems with th ...

BurboP
Level 4: Private Eye

I have recently changed to NBN from Bigpond Cable.  When it is working everything is great. However, twice now the Telstra Smart modem has stopped servicing DHCP from connected devices in my home, causing internet connections to be lost.  When this s ...

CapCove
Level 1: Cadet

After having tried what feels like every possible troubleshooting option, I simply cannot get the Sonos app on iOS and the Telstra Smart Modem Gen 2 (Arcadyan LH1000) to work together. Opening the Sonos app on either an iPhone 12 Pro, or iPad 12.9 Pr ...

tasper
Level 1: Cadet

I have a Telstra Gateway FAST5355-A modem (about 5 years old) with a Google Nest router connected to the LAN port. There are 2 more Google points in the house, which have an excellent connection to the router. Every 2 hours or so the wifi signal drop ...

OzChemist
Level 3: Gumshoe

Hi Crowd! We've recently suffered a problem with our NBN FTTC unit (which we are awaiting an NBN technician to fix - booked and fingers crossed) - but that's not the issue. Whatever blitzed the FTTC unit appears to have KO'd the SIM in the Telstra "S ...

Bluenage
Level 4: Private Eye

Hiin the current version of the my Telstra app you can view the modem and the devices connected to it.  When I try and do this, the display says our Telstra modem is not a smart modem. I was under the impression it was?

bigorangecat
Level 2: Rookie

 This router supports OpenVPN so has anyone managed to install NordVPN server configuration file to it?

gt4boy
Level 2: Rookie

Anyone had any experience with these bulbs? I've got them working initially, but the kids have turned off the lights at the switch a few times. As a result, I can no longer use the 'Tapo' android app to sync my bulb wifi networks with my home Telstra ...

Hallie1953
Level 3: Gumshoe

My SmartModem is no longer displaying connected devices as it has in the past. This has only become apparent over the last week after a bad storm when power went off during the middle of the night.I have restarted the modem, no change.After saving th ...

Bluenage
Level 4: Private Eye

Hi All Yesterday I received our new NBN modem, the current firmware is 0.13.01r.  According to the Telstra website the updated firmware is 0.14.12r. How is my modem updated and when is it likely to occur? Thank you

Frustrated138
Level 3: Gumshoe

I am told my NBN services is working. I have had 7 technicians attend my property who report that everything is working. After all these visits the NBN box on light is blue and the connection light is always flashing blue which it has been doing for ...

MTBnut
Level 3: Gumshoe

Wondering if anyone else has experienced the following: The last few weeks there has been known Telstra mobile signal strength issues in my immediate area. Outages advises they are working on a fix. I am on FTTN and there has been no problems with th ...

OzChemist
Level 3: Gumshoe

Hi Crowd! We've recently suffered a problem with our NBN FTTC unit (which we are awaiting an NBN technician to fix - booked and fingers crossed) - but that's not the issue. Whatever blitzed the FTTC unit appears to have KO'd the SIM in the Telstra "S ...

bigorangecat
Level 2: Rookie

 This router supports OpenVPN so has anyone managed to install NordVPN server configuration file to it?

Ashman
Level 2: Rookie

Hi all, I'm trying to input a static IP lease but it won't let me enter the devices MAC address and is instead showing a drop down with the words "custom" with no way of entering the MAC address I'm running a Telstra Smart Modem Gen 2 (Technicolor DJ ...

KewKewKew
Level 2: Rookie

At 1:50 into this Telstra setup video, it shows plugging black end cable into FXO port on the modem:https://www.youtube.com/watch?v=Pwsf3xaxGfM Why is this needed when the NBN doesn't carry any analog service?

Naresh1
Level 1: Cadet

Hi there I am waiting for my modem from last week.when I will get it. Thanks 

OddGuy
Level 2: Rookie

A sad story - I'll try to keep it short.  Have used MacBook Pros for over a decade.  Started having problems with NBN connection with old Telstra Gateway modem and was persuaded by Telstra support to purchase a new Smart Modem Gen 2.  All devices wor ...

Mouma
Level 2: Rookie

Hi There, i've had this issue for a while like last 2months and tried to look at what is causing this, done resets check the log but it keeps re-setting around 4pm daily just the modem not the Nbn box. It's annoying as when this happens it knocks out ...

Dipper303M
Level 2: Rookie

I moved over to Telstra NBN (HFC) from Telstra Cable and ever since I have noticed the wifi range has reduced with the new modem (Telstra Smart Modem Gen 2). I was on the Gateway Max for Cable.
I dont have a big house at all, just a standard 3 bedroom ...

Billbilly
Level 2: Rookie

I haven't set up my NBN & Smart Modem yet and won't be for a while. I just wanted to know if the Telstra Smart Modem will allow a guest network to be set up.

Seraphatron
Level 2: Rookie

So I was getting download speeds of over 90mbps up until we had a major storm about 2 months ago. Following that there were severe download speed issues (reduced to 5-10mbps - over ethernet to my pc) that continued for a number of weeks. Whenever I p ...

De-Coder-TSV
Level 2: Rookie

Older Hisense 42inch TV was previously working without any slow connection or extender.  New modem has vpbeen installed as above and now this previously working TV and new Hisensense TV not connecting with new credentials.  SSID does come up however ...

austyro
Level 2: Rookie

Apologies this is going to be a long post - having a very difficult time getting help on this problem as the "technicians" seem not to listen nor understand what they are being told is happening. Original problem:
If we left our house we would leave b ...

Ssor60
Level 2: Rookie

Hi,I pair my Telstra Wifi booster as per the instructions, but as soon as I unplug it from the modem it turn red. If I restart it in the same room as the Gen 2 modem .. it starts normally then turn red. So it does not seem to be able to connect via w ...

MTBnut
Level 3: Gumshoe

My DJA0231 (latest firmware) provides reliable service on FTTN, but over the last few months I've noticed some unusual interruptions to service. If, for any reason, I reboot my modem, then at precisely 3:40am the next morning, the DSL link would drop ...

MeToo3
Level 1: Cadet

Can anyone please advise where one can purchase a NBN FTTP NTD - battery backup (UPS) unit

bigchin
Level 3: Gumshoe

I have a spare Technicolor Smart Modem from Telstra and want to use is as an Access Point a the back of the house to create a seemless Wifi network. My main modem is an Arcadyn model and is working well. I followed the instructions in an old post to ...

JenKT
Level 2: Rookie

Hi team,I have a bit of a face-palm situation. So my boss just bought a 4GX USB Pro (Pro). He thought it was the same thing as the 4GX USB Modem (Modem) which he's already using for another device. The Pro & Modem look the same to him, so he assumed ...

Sleong
Level 1: Cadet

I have the Gen 2 smart modem connected via WAN to my HFC NBN as per Telstra instructions. My google wifi is connected to the modem via LAN port. When I try to set up my google wifi via google home, I get the message “problem connecting with the cloud ...

GN67
Level 1: Cadet

Week 2 of our NBN upgrade and our brand new telstra smart modem gen 2 , Technicolor DJA0231 appears to have stopped transmitting the SSID.There's no option to enable or disable this feature like previous models. I now have devices that will no longer ...

Wade1978
Level 1: Cadet

Does the WiFi booster have a LAN cable slot so I can connect the LAN cable to a nearby device?

Sketchi
Level 1: Cadet

Im new to this so hi. My Technicolor DJA0231 was working file up until 20th of April. On 20th of April, the front led stopped working. It wasn't a big deal at the time. I also had a USB Flash drive attached to it that worked fine. But the USB stopped ...

pommyStu
Level 1: Cadet

Our business upgraded to NBN 3-4  years ago - after finally finding us a static IP address we have had terribly unreliable access to our network remotely via the Telstra supplied V7610 Netgear modem.  Current software is V2.2.2.6A which is most curre ...

4ppu
Level 1: Cadet

I'm having issues with my Router, in recent I have performed a password change in bigpond. I didn't realise, I'm required to update the password in mygateway. In prior this there was issue, I was unable to access MS Teams, Skype and Webstore of Chrom ...

mingle
Level 2: Rookie

There have been a number of threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working. It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is i ...

lmstearn
Level 6: Bloodhound

Product Name Technicolor DJA0231 Software Version 18.1.c Firmware Version 18.1.c.0585-MR7.1-RA Hardware Version VCNT-ANot much changed with the modem settings other than a port forward and the addition of a static IP lease, soon to expire.Clicked the ...

Bloggs2
Level 1: Cadet

Hi everyone, I have a NAS server with VPN (OPenVPN) using Port 443, and suddenly that Port appears blocked by Telstra.  I also tried Port 442, same issue.  Can anyone advise a safe port number to use on Router, server and VPN config that Telstra will ...

Kessu
Level 1: Cadet

Why does the modem no longer show connected devices? 

lillypilly9
Level 1: Cadet

For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...

iainin
Level 1: Cadet

After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

Agnesrad
Level 1: Cadet

Where can I buy a new nbn connection box? My box has failed and it will take two weeks for a technician to install a new one.  

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