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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Chris280
Level 1: Cadet

Hi there, so we have had the nbn if that's what you would call it for 6 months plus now, and every single bill states no usage. That's because we never ever have wifi signals. It is there and it is so so slow and faint that even when you do use it, i ...

Ashado
Level 2: Rookie

After the Windows 10 updates over the last few days, all three of my PCs at home crash when connecting to Telstra NBN on the Smart Modem by WiFi.  The PCs work fine until I try to connect to WiFi. I thought it was to do with the PC updates and scoure ...

black_marlin
Level 1: Cadet

Hi, I'd appreciate it greatly if anyone can shed any light on the following. For the last 5 days, on a daily basis, my modem seems to trying to perform a firmware upgrade and failing. All connections fail and the modem exhibits flashing green/red (pu ...

MAidan248
Level 3: Gumshoe

When connected to the Smart Modem I get no internet.  When I take the yellow coded cable out of it and plug into my pc I get internet but it is very slow, especially wifi. My smart modem is showing a blue light which I am led to believe means it is u ...

northlakedude
Level 1: Cadet

I have just purchased an MU500 modem and a SIM to connect to 5G.Noticed that every 20 to 40 mins the modem seems to reset itself (Wifi drops, Telstra logo on modem screen, then it goes into checking data usage information then wifi comes back online. ...

Tramdude
Level 1: Cadet

Newbie here, so please don't grill me.
I am thinking of coming over to Telstra NBN and need to know if my D-Link DIR-1960 router will work with the Telstra Smart Modem without the modem having to be in bridge mode, which usually turns off wifi and voi ...

C_Vr1
Level 1: Cadet

Would like to replace an old Telstra Technicolor router with a new TP link AX6000 router. If possible, what changes to the configuration would I have to make to set it up as FTTP.? Thx

kelvinjgoh
Level 1: Cadet

I need help with unlock a telstra device - I have a plan on it but intend to end it and use another provider. Can you please contact me asap and help me with unlocking it or should I go into a Telstra shop? 

RMB50
Level 1: Cadet

I am trying to connect google nest mess with Telstra Gateway.  I can’t seem to get the google router to connect with the gateway box, despite following the instructions. Any ideas?

claud1
Level 2: Rookie

I just bought a usb wifi modem and I tried to run the setup on the m.home website and the password did not work and now I am locked out. It is asking for a network lock code which I need to obtain from Telstra. What is the code?

Mazrey
Level 1: Cadet

I have received a new Telstra smart modem for my fixed wireless nbn. I noticed that the signal indicators on my connection box are not working and I can’t use the internet. I have reported this and it is an nbn fault. I plugged my modem into another ...

Chillies
Level 2: Rookie

I posted about this a year or so ago, https://crowdsupport.telstra.com.au/t5/modems-hardware/nighthawk-m1-battery-issue/m-p/771428#M40418. The same issue yet again, the battery is at the point of blowing up and swelled beyond repair, not sure what th ...

peckers
Level 1: Cadet

hi good peopleI have just installed the smart modem and am getting all the green lights, but I can't see my home wifi network on my devices ?the old Telstra modem worked fine , they just sent me the GEN2 any help would be appreciatedPeckers

JohnnyChristo
Level 1: Cadet

Hi allI have a router with OpenWRT firmware 19.1101It has a SIM slot1) how do I configure to Telstra pre paid sim?2) Also will this use the "Telstra Air" network when in range?ThanksJC 

MrCreed
Level 1: Cadet

As some will know the Sagemcom F@st 5355 has an issue where 90% of the time you won't be able to login to the router interface, resulting in it displaying a 'Wrong Login Information' warning even though the password is correct. Has anyone successfull ...

Mark4323
Level 2: Rookie

I received a new modem yesterday. In the advanced tab it says status 'sim not present'. I checked, and there is a SIM in the modem. What do I need to do?

Wh1skyBrav0
Level 1: Cadet

received new telstra smart modem on the 16/11/2020 and working fine except home phone is not showing caller number display just displays unavailable

TechnicolorGen2
Level 1: Cadet

Hi All, As a parent with young children, I would like to restrict my children from viewing inappropriate content.The easiest way forward is to change the DNS configuration in the modem.
It’s Free. Just use 1.1.1.3 and 1.0.0.3
As Telstra have supplied a ...

Mallum
Level 1: Cadet

Hey, I have a Telstra gateway max 2 as the main modem in my office. However, the issue is that my computer room is quite far away from the modem and I would like to boost the connection. I already have a lan cable running from the main modem to the r ...

RC_EL
Level 1: Cadet

Hello all, this has been asked before and i have tried the solutions given, however i have not been able to succeed. I am trying to connect my Telstra Smart Modem Gen2 to my Netgear Nighthawk R7000P. I have recently moved to the NBN from cable. All i ...

2nichs
Level 2: Rookie

Good afternoon , In mid October 2020 I received an email from Telstra offering me a free upgrade to a new Smart Modem ( to replace my existing old modem ) but only  if I accepted Telstra’s offer before 25-November-2020 , I accepted this generous offe ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

Recently my modem was updated to to 0.12.15r. Noticed the Remote Web management was turned on. Has any one else noticed this?

kiahlee27
Level 1: Cadet

how do i start my payments for my nbn internet modem 

FunkyDavid
Level 1: Cadet

I have a shed 200m away from the house that has the infrastructure for ADSL. I have ADSL at the house also. I know you cannot have 2 modems on the one line going at once. My question is can i configure a different modem (same model) for the shed with ...

MAidan248
Level 3: Gumshoe

When connected to the Smart Modem I get no internet.  When I take the yellow coded cable out of it and plug into my pc I get internet but it is very slow, especially wifi. My smart modem is showing a blue light which I am led to believe means it is u ...

Tramdude
Level 1: Cadet

Newbie here, so please don't grill me.
I am thinking of coming over to Telstra NBN and need to know if my D-Link DIR-1960 router will work with the Telstra Smart Modem without the modem having to be in bridge mode, which usually turns off wifi and voi ...

claud1
Level 2: Rookie

I just bought a usb wifi modem and I tried to run the setup on the m.home website and the password did not work and now I am locked out. It is asking for a network lock code which I need to obtain from Telstra. What is the code?

hello_hello
Level 2: Rookie

Have a Telstra Smart modem Gen2  Technicolor DJA0231,and wonder if the name of the unknown wifi showing in my Anti Virus program is that of the sim in the Telstra modem?Is there any way of finding out (I've searched high & low)?Thanks  

WJC1
Level 2: Rookie

Hi - I am waiting for the NBN connection to commence tomorrow 13th Nov. I have inspected the package sent with the NBN box etc - we already have a Telstra Smart Modem. However I have noticed the only way to connect to the NBN box is via the phone plu ...

MJMillard-51050
Level 3: Gumshoe

Does anyone know how to purchase a genuine replacement battery for a Netgear Nighthawk M1 Mobile Router? From searching both Netgear and Telstra web sites, it would appear that neither Netgear nor Telstra sell genuine replacement batteries for the Ne ...

neallfam
Level 1: Cadet

Hi, Recently added an Asus RT-AC68U to my home network and now I can't receive incoming calls on my landline which is connected into the second modem which is a Telstra Gen 2 Arcadyan. When you call there is no dial sound and about 20 seconds later i ...

BusyBod
Level 2: Rookie

I have a Technicolor DJA0231 modem/router Version Champagne (18.1.c) only four months old, that has had two Epson printers (TX710W & XP-220) connected previously to router and worked fine to print to via wireless Network. Been connected to NBN FTTP f ...

DMan4
Level 2: Rookie

I recently signed up for a home internet package ($90/mo). How do I get a smart modem?

B_Owens
Level 1: Cadet

I recently added to our home network at TP Link powerline network adaptor and now whenever I try to upload data from the computer attached to the other end of the powerline network my telstra modem loses its connection to the internet. I get errors i ...

Haderak
Level 1: Cadet

Our home FTTN service has been failing to provide us with a DSL connection for some time, but our Arcadyn LH1000 modem from Telstra has dutifully switched from green-light to blue-light mode. It's slower, but it's functional. Mostly. Slower I can han ...

Ebfish
Level 2: Rookie

Hello! My Gen 2 modem keeps dropping to the red light. It stays on red for up to 10mins then goes blue or green for 30secs and then back to red. I've rebooted it twice, kept happening. So I plugged in a brand new modem and it keeps happening with tha ...

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

indy8981
Level 1: Cadet

I was wondering if i can replace my Telstra Smart Modem and use my AX4/4STREAM AX3000
WI FI ROUTER to connect directly with my NBN Box? I have a Dlink COVR mesh system running off my router which is connected to my modem and it’s seems like I’m not ge ...

gofopod
Level 1: Cadet

I have NBN Business with the Telstra supplied Netgear modem and the Huawei E8372D 4G failover dongle. 
I want to unplug the dongle from the modem, and plug it in to my PC to use it as a standalone mobile broadband device when I am out of WiFi range on ...

denied
Level 4: Private Eye

Hi, I'm not sure if the sim card that comes with the Telstra Smart modems will interchange?I may have mixed two Sim cards when I received a new modem.

job
Level 2: Rookie

A device is connected to my wifi and I cannot identify it, MAC address lookup does not find it

ended909
Level 1: Cadet

Hi Guys, I have just been transferred from Telstra Broadfband Cable to HFC NBN and I was wondering if I might get some feedback or advice on using a 3rd party wi-fi router. I have done a bit of research and its probably 6 years since I had my head fu ...

Sia_2
Level 1: Cadet

Just received my new Gen2 modem, but the default user name and password is not working and I can't sign in to customize modem settings. any idea?I used admin / admin , admin / password and admin / 0000 for username / password

MarkW84
Level 2: Rookie

Hi all, I'm hoping someone can help me with what seems to be a stupid mistake I made tonight. Back story: My printer suddenly was not connected via WIFI to my laptop. When I went in to wireless settings and entered the WIFI password it kept saying th ...

RK45
Level 2: Rookie

Hi - looking for assistance with an install problem please. I bought the Deco M5 mesh system and have it set up and working over wifi. Have wired from the Smart Modem LAN port into Deco unit which is set up in Access Point mode. All wifi is turned of ...

MildlyHelpful
Level 2: Rookie

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

harrisc
Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

djs_specs2
Level 1: Cadet

I've been searching around and I can't find any clear instructions on how to set up a HDD to be accessible wirelessly via my Smartmodem Gen 2 (could find instructions for the old Gateway modem though). Is there a reasonably idiot-proof guide floating ...

tc108
Level 1: Cadet

My Internet connection drops from time to time for 3-4 seconds.I noticed during this time the Online led on the modem, which is normally Green, turns to White.I checked the webpage of the modem but I see the "DSL Uptime" and  "Showtime" show more the ...

slipmat
Level 3: Gumshoe

Like @MurrayWA I either need to set the DNS on the modem itself or have the DHCP server offer 1.1.1.2 (cloudflare's malware-blocking DNS - https://one.one.one.one/family/).This change is mandatory, yet there's no obvious way to configure it on the Ar ...

vampireking
Level 1: Cadet

Hi all I am unable to open a specific port on my PC for forwarding. I am using Smart Modem Gen 2 NBN. Has anyone had any luck? It seems to be a common problem. I am trying to set up a Grim Dawn LAN on two PC's on my home network. So I have two PC's c ...

RobbieNiss
Level 1: Cadet

My 5g wifi pro keeps dropping out. When I reboot it it works breifly then the screen goes white then I have to remove the battery and even then reboots just to a blank screen or does not reboot or freezes. By the sounds this is not uncommon but it se ...

DavidPeter1965
Level 1: Cadet

My home was struck by lightening and my modem no longer seems to work - what now

me2259
Level 1: Cadet

Message appeared today, unable to clear it off the screen. On dialling 101 there are no voice messages on the system.

2446
Level 4: Private Eye

Hi all.Recently purchased the Nighthawk M2. MR2100.We live rural and have no 4g signal on phone or modem without the use of antennas.The old wifi pro modem worked fine on 4g with antenna.Could even select 3g or 4g.Problem is with the Nighthawk it wor ...

Gtflash181818
Level 1: Cadet

Can someone please tel me what I need to LEAVE at the old property and what I need to take with me to the new property ... I,m not that tech savy , I'm talking nbn stuff ect . Thnx 

Debb64
Level 1: Cadet

Absolutely furious. Called at 5pm and was told there was a wait, that’s fine, then called me back 10 mins late but then hangs up and doesn’t call back, so I then ring again, told there is a wait, then received the next phone call back 10 mins later. ...

A1530
Level 1: Cadet

Un able to connect t-box keep losing signal even hard-wired, plugged in iq4 foxtel works fine??????

Jamietannous
Level 1: Cadet

WiFi not working 

werna
Level 1: Cadet

i will change my unit to an address which has nbn connected so have iwhat do I now have to do?

tonyf9
Level 1: Cadet

I tried to place an online order for a WiFi Booster. I have not yet got any acknowledgement it has been received, and it is impossible to speak with anyone by phone.The App is useless!Can i have any suggestion of why the Track Order feature will not ...

Johnhetitage572
Level 1: Cadet

internet is running at 11mb 

genesearch
Level 1: Cadet

Am I mistaken,  the default configuration of this router,  only permits the choice of 2 DynDNS providers? DynDNS.org  - premium subscription service3322.org - redirects to a chinese website ie only one choice.There is a plethora of free DynDNS provid ...

BobStep
Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

Veegatica
Level 1: Cadet

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...

HashtagIT
Level 1: Cadet

Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...

Ishan
Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I received my new NBN connection box and modem on Friday. As the connection box only flickered blue lights I asked a question in Crowd Support about getting an up to date adapter for my phone which Jupiter kindly answered. I got the adapt ...

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate it’s doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets.No help from Telstra, what can I do?

Galadore
Level 1: Cadet

Our fixed wireless wi fi signal doesn’t reach to our back room. The boosters From Telstra Say they don’t work with fixed wireless. Any suggestions on how to boost our signal? 

Danielle48
Level 1: Cadet

They link fine with the modem when I attach the yellow cable and all that but as soon as I locate it in the next room it goes through all the process but the light just ends up going back to red.They definitely work as I can rotate them with the the ...

Chenphn
Level 1: Cadet

HiTry to setup Parental Controls for GEM2 Modem, but time only accept in GMT time, not local.I have changed local time on Advance->Management, and confirm the Time show in Inof summary is showing local time. But Parental controls time can working at ...

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