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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Hairmary13
Level 1: Cadet

No lights on nbn box.  I’ve disconnected wires from box and wall sockets .  

schnauzerlove
Level 1: Cadet

Hi, We received a new NBN modem. Now internet is working but land line phone does not work. I tried to contact to get support by Telstra over 10 days, but I can not get a good stable reply as they said they are busy.  I did not have any problem with ...

Pet20
Level 1: Cadet

Hi,I can't see remotely anymore through my iphone for my dahua cctv camera after I change my old modem to Gen2 Modem.The wifi is working.Can anyone help me in regard of this?Thanks

Mike77777
Level 3: Gumshoe

I have a Netgear R8000 router: In the past I used a Lan cable to connect from my Telstra router to the R8000 for better WiF coverage, extra ports and some hardware wouldn’t connect through the Telstra router Lan ports. Recently the Telstra router sto ...

ctrunfree
Level 2: Rookie

Hi peopleI'm on Telstra cable (not NBN). I've currently got the router attached to a cable outlet downstairs, and a separate cable connection upstairs to a Foxtel IQ3. I'm contemplating moving the router upstairs and using a splitter to connect the r ...

Dropout_D
Level 2: Rookie

Every night for the last 10 days my Internet connection drops out. Every morning I have to disconnect the Smart Modem LH1000, wait two+ minutes & turn back on. Friday it took three attempts, today it took two.I have left messages for Telstra (none re ...

RichardChff
Level 1: Cadet

Hi,  Netgear V7610 on ADSL Every day since the connection was established the internet connection has been dropped and I have to log in to the router and re enter the PPPoE credentials. 

Noni22
Level 2: Rookie

NBN box is clicking and is flashing the link light - clicking every 30 seconds when the light flashes red - and then not clicking while it flashes blue for about 30 seconds. I am still connected to wifi. The light on the modem is blue, not green.

RC_EL
Level 3: Gumshoe

Hello all, this has been asked before and i have tried the solutions given, however i have not been able to succeed. I am trying to connect my Telstra Smart Modem Gen2 to my Netgear Nighthawk R7000P. I have recently moved to the NBN from cable. All i ...

NA1217
Level 2: Rookie

Hello all, I moved into a new apartment yesterday and received confirmation from Telstra that my nbn was set up at the apartment, and my order was complete with broadband ready to use at my apartment. I’ve set up my Telstra hybrid modem, connecting m ...

NickyNoFriends
Level 2: Rookie

Howdy all, First post so be nice!! NBN has been down since lunchtime on 1/12, and not expected back up until 3/12. First comment is the service from Telstra is shocking - even when I am happy to wait to talk to someone, it still disconnects me - I ha ...

shirley12
Level 2: Rookie

Any time i check my usage it shows 0GB used on the app

Hazey10
Level 2: Rookie

Hi if I have the Lan cable plugged into the 5g modem and repower the unit than I get no service, I have to unplug Lan cable and service comes back. Also happens if the modem resets itself, if Lan cable is plugged in than I get no service, all I do is ...

MTBnut
Level 2: Rookie

My Smart Modem DJA0231 received a firmware update early this morning. The new revision is 18.1.c.0585-MR7.1-RADoes anyone have any info on what improvements / fixes this update contains?

Rowdy05
Level 1: Cadet

My parents have a Telstra Elite dongle that is still working fine. They would like to use it in a public space and it is currently 'unsecured'. Is there any way I can make this a secure connection?

Alldrich
Level 1: Cadet

Hi, I cannot login to my Telstra Smart modem Gen 2. I am using a Macbook pro and I keep using the http://mymodem website. I used the default username and password and it doesn't do anything. 

taz75
Level 1: Cadet

Wanting to use another provider can I use my current Telstra modem or do I have to get different one

BJ4850
Level 1: Cadet

This problem has been ongoing for a couple of weeks.  It started when there was work going on outsides our house in the NBN box underground.  We contacted Telstra and they ended up saying that it was a computer problem even though it was the same on ...

Amakangaroo
Level 2: Rookie

All through November, Telstra sent out new Smart Modems to those who bothered to read their emails, which for a change I read on the day it was sent. Said yes and now have before me a new TELSTRA SMART MODEM GEN 2 WITH VOICE BACKUP. This, then is for ...

Indy898
Level 2: Rookie

Hi everyone. I recently ditched my Testra Modem for Netgear AX 3000 router and added a mesh system for faster and better coverage. However I bought a WiFi booster and wanted to know if it can be paired with the new router to then be used wirelessly w ...

Kuronai
Level 1: Cadet

Hi,From searching CrowdSupport it appears that firmware updates are supposed to be rolled out overnight.But recently they appear to have been hitting my modem in the late morning, around 10am-12pm, which causes significant issues working from home. I ...

2nichs
Level 2: Rookie

Good afternoon , In mid October 2020 I received an email from Telstra offering me a free upgrade to a new Smart Modem ( to replace my existing old modem ) but only  if I accepted Telstra’s offer before 25-November-2020 , I accepted this generous offe ...

MrCreed
Level 1: Cadet

As some will know the Sagemcom F@st 5355 has an issue where 90% of the time you won't be able to login to the router interface, resulting in it displaying a 'Wrong Login Information' warning even though the password is correct. Has anyone successfull ...

SGnani
Level 1: Cadet

I have switch to Telstra Premium NBN Internet from cable connection on 30th Sep 2020. From day one onwards the connection keep dropping out. NBN Technician came and check the connection 3 times and they could not find any issue with line.  It keep dr ...

fpul
Level 6: Bloodhound

Hi , we received a new Telstra Smart Modem (for HFC, technicolor) the other day ..thank you Telstra .It is now working as expected after some thinking and googling.BUT we have now found that when we call HOME from our personal Telstra mobiles we are ...

NA1217
Level 2: Rookie

Hello all, I moved into a new apartment yesterday and received confirmation from Telstra that my nbn was set up at the apartment, and my order was complete with broadband ready to use at my apartment. I’ve set up my Telstra hybrid modem, connecting m ...

NickyNoFriends
Level 2: Rookie

Howdy all, First post so be nice!! NBN has been down since lunchtime on 1/12, and not expected back up until 3/12. First comment is the service from Telstra is shocking - even when I am happy to wait to talk to someone, it still disconnects me - I ha ...

Rowdy05
Level 1: Cadet

My parents have a Telstra Elite dongle that is still working fine. They would like to use it in a public space and it is currently 'unsecured'. Is there any way I can make this a secure connection?

zeeman1983
Level 2: Rookie

I've just joined Telstra and have a smart modem but I can't connect to my Sony smart TV - all other devices connect no worries.  I have unchecked the band steering box - still no luck. Thanks in advance.

msn25
Level 1: Cadet

I live in an area where all my neighbors have NBN (Fibre to the curb)  - But when I looked at NBN rollout map, ADSL was the only available option for my house. It has been like that for 8-10 month - I have communicated with NBN and Telstra without an ...

MAidan248
Level 3: Gumshoe

When connected to the Smart Modem I get no internet.  When I take the yellow coded cable out of it and plug into my pc I get internet but it is very slow, especially wifi. My smart modem is showing a blue light which I am led to believe means it is u ...

Tramdude
Level 1: Cadet

Newbie here, so please don't grill me.
I am thinking of coming over to Telstra NBN and need to know if my D-Link DIR-1960 router will work with the Telstra Smart Modem without the modem having to be in bridge mode, which usually turns off wifi and voi ...

claud1
Level 2: Rookie

I just bought a usb wifi modem and I tried to run the setup on the m.home website and the password did not work and now I am locked out. It is asking for a network lock code which I need to obtain from Telstra. What is the code?

hello_hello
Level 2: Rookie

Have a Telstra Smart modem Gen2  Technicolor DJA0231,and wonder if the name of the unknown wifi showing in my Anti Virus program is that of the sim in the Telstra modem?Is there any way of finding out (I've searched high & low)?Thanks  

WJC1
Level 2: Rookie

Hi - I am waiting for the NBN connection to commence tomorrow 13th Nov. I have inspected the package sent with the NBN box etc - we already have a Telstra Smart Modem. However I have noticed the only way to connect to the NBN box is via the phone plu ...

MJMillard-51050
Level 3: Gumshoe

Does anyone know how to purchase a genuine replacement battery for a Netgear Nighthawk M1 Mobile Router? From searching both Netgear and Telstra web sites, it would appear that neither Netgear nor Telstra sell genuine replacement batteries for the Ne ...

neallfam
Level 1: Cadet

Hi, Recently added an Asus RT-AC68U to my home network and now I can't receive incoming calls on my landline which is connected into the second modem which is a Telstra Gen 2 Arcadyan. When you call there is no dial sound and about 20 seconds later i ...

BusyBod
Level 2: Rookie

I have a Technicolor DJA0231 modem/router Version Champagne (18.1.c) only four months old, that has had two Epson printers (TX710W & XP-220) connected previously to router and worked fine to print to via wireless Network. Been connected to NBN FTTP f ...

DMan4
Level 2: Rookie

I recently signed up for a home internet package ($90/mo). How do I get a smart modem?

B_Owens
Level 1: Cadet

I recently added to our home network at TP Link powerline network adaptor and now whenever I try to upload data from the computer attached to the other end of the powerline network my telstra modem loses its connection to the internet. I get errors i ...

Haderak
Level 1: Cadet

Our home FTTN service has been failing to provide us with a DSL connection for some time, but our Arcadyn LH1000 modem from Telstra has dutifully switched from green-light to blue-light mode. It's slower, but it's functional. Mostly. Slower I can han ...

Ebfish
Level 2: Rookie

Hello! My Gen 2 modem keeps dropping to the red light. It stays on red for up to 10mins then goes blue or green for 30secs and then back to red. I've rebooted it twice, kept happening. So I plugged in a brand new modem and it keeps happening with tha ...

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

indy8981
Level 1: Cadet

I was wondering if i can replace my Telstra Smart Modem and use my AX4/4STREAM AX3000
WI FI ROUTER to connect directly with my NBN Box? I have a Dlink COVR mesh system running off my router which is connected to my modem and it’s seems like I’m not ge ...

gofopod
Level 1: Cadet

I have NBN Business with the Telstra supplied Netgear modem and the Huawei E8372D 4G failover dongle. 
I want to unplug the dongle from the modem, and plug it in to my PC to use it as a standalone mobile broadband device when I am out of WiFi range on ...

denied
Level 4: Private Eye

Hi, I'm not sure if the sim card that comes with the Telstra Smart modems will interchange?I may have mixed two Sim cards when I received a new modem.

job
Level 2: Rookie

A device is connected to my wifi and I cannot identify it, MAC address lookup does not find it

ended909
Level 1: Cadet

Hi Guys, I have just been transferred from Telstra Broadfband Cable to HFC NBN and I was wondering if I might get some feedback or advice on using a 3rd party wi-fi router. I have done a bit of research and its probably 6 years since I had my head fu ...

Sia_2
Level 1: Cadet

Just received my new Gen2 modem, but the default user name and password is not working and I can't sign in to customize modem settings. any idea?I used admin / admin , admin / password and admin / 0000 for username / password

MarkW84
Level 2: Rookie

Hi all, I'm hoping someone can help me with what seems to be a stupid mistake I made tonight. Back story: My printer suddenly was not connected via WIFI to my laptop. When I went in to wireless settings and entered the WIFI password it kept saying th ...

BJ4850
Level 1: Cadet

This problem has been ongoing for a couple of weeks.  It started when there was work going on outsides our house in the NBN box underground.  We contacted Telstra and they ended up saying that it was a computer problem even though it was the same on ...

slipmat
Level 3: Gumshoe

Like @MurrayWA I either need to set the DNS on the modem itself or have the DHCP server offer 1.1.1.2 (cloudflare's malware-blocking DNS - https://one.one.one.one/family/).This change is mandatory, yet there's no obvious way to configure it on the Ar ...

vampireking
Level 1: Cadet

Hi all I am unable to open a specific port on my PC for forwarding. I am using Smart Modem Gen 2 NBN. Has anyone had any luck? It seems to be a common problem. I am trying to set up a Grim Dawn LAN on two PC's on my home network. So I have two PC's c ...

RobbieNiss
Level 1: Cadet

My 5g wifi pro keeps dropping out. When I reboot it it works breifly then the screen goes white then I have to remove the battery and even then reboots just to a blank screen or does not reboot or freezes. By the sounds this is not uncommon but it se ...

DavidPeter1965
Level 1: Cadet

My home was struck by lightening and my modem no longer seems to work - what now

me2259
Level 1: Cadet

Message appeared today, unable to clear it off the screen. On dialling 101 there are no voice messages on the system.

2446
Level 4: Private Eye

Hi all.Recently purchased the Nighthawk M2. MR2100.We live rural and have no 4g signal on phone or modem without the use of antennas.The old wifi pro modem worked fine on 4g with antenna.Could even select 3g or 4g.Problem is with the Nighthawk it wor ...

Gtflash181818
Level 1: Cadet

Can someone please tel me what I need to LEAVE at the old property and what I need to take with me to the new property ... I,m not that tech savy , I'm talking nbn stuff ect . Thnx 

Debb64
Level 1: Cadet

Absolutely furious. Called at 5pm and was told there was a wait, that’s fine, then called me back 10 mins late but then hangs up and doesn’t call back, so I then ring again, told there is a wait, then received the next phone call back 10 mins later. ...

A1530
Level 1: Cadet

Un able to connect t-box keep losing signal even hard-wired, plugged in iq4 foxtel works fine??????

Jamietannous
Level 1: Cadet

WiFi not working 

werna
Level 1: Cadet

i will change my unit to an address which has nbn connected so have iwhat do I now have to do?

tonyf9
Level 1: Cadet

I tried to place an online order for a WiFi Booster. I have not yet got any acknowledgement it has been received, and it is impossible to speak with anyone by phone.The App is useless!Can i have any suggestion of why the Track Order feature will not ...

Johnhetitage572
Level 1: Cadet

internet is running at 11mb 

genesearch
Level 1: Cadet

Am I mistaken,  the default configuration of this router,  only permits the choice of 2 DynDNS providers? DynDNS.org  - premium subscription service3322.org - redirects to a chinese website ie only one choice.There is a plethora of free DynDNS provid ...

BobStep
Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

Veegatica
Level 1: Cadet

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...

HashtagIT
Level 1: Cadet

Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...

Ishan
Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I received my new NBN connection box and modem on Friday. As the connection box only flickered blue lights I asked a question in Crowd Support about getting an up to date adapter for my phone which Jupiter kindly answered. I got the adapt ...

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate it’s doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets.No help from Telstra, what can I do?

Galadore
Level 1: Cadet

Our fixed wireless wi fi signal doesn’t reach to our back room. The boosters From Telstra Say they don’t work with fixed wireless. Any suggestions on how to boost our signal? 

Danielle48
Level 1: Cadet

They link fine with the modem when I attach the yellow cable and all that but as soon as I locate it in the next room it goes through all the process but the light just ends up going back to red.They definitely work as I can rotate them with the the ...

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