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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

gladis
Level 1: Cadet

my router is technicolor tg799vac, the wifi speed is very low, (2.4G= 144mbps 5G= 585mbps) is possible to change my router, will help?

AVGNFAN
Level 1: Cadet

I used the app to trouble shoot my internet connection despite knowing that the nbn modem is simply not working.  I was advised to call the 1800 number.  I spent over 2 hrs on hold only to be hung up on while waiting.  I have been trying to get a res ...

0l
Level 2: Rookie

My internet is working I have all green lights on the back but I have a blue light on the front why?

Ck27
Level 2: Rookie

Hoping someone can assist. I have two Sricam security cameras.  I connect them to the Telstra Smart Modem using the 2.4ghz setting.  All works correctly.  Then I enable the 5 thx option. All works fine for 24 hours. Then when I try to view the camera ...

Kuip
Level 2: Rookie

I can't find anyone at Telstra that can comment on this. I just keep getting bounced from department to department with no end in sight (4 hour queue so far...). And Platinum support just redirects to normal support. Happy to pay for a solution to th ...

Trickydicky1
Level 1: Cadet

Hi I am moving house soon and currently have FTTC hardware (smart modem and NBN box) supplied by Telstra, the new house has FTTP will I need different Telstra hardware for FTTP connection?

Luk3skywalker
Level 1: Cadet

So, I just moved house a few weeks ago, and while I was setting up the internet, I thought it would be good to switch to a different internet provider(at my last house I had TPG NBN), so I went with Telstra. I got the $90 unlimited data NBN plan, had ...

Antony3
Level 1: Cadet

Have moved into a new house and having major issues with getting nbn set up. Telstra sent out a new modem and it was working off the 4g mobile till last week and now we can no longer connect. All the lights indicate that it should be working but we c ...

Roman_B
Level 1: Cadet

Hi there,  I want to install Ubiquiti Security Gateway Router, not on 100% sure if it is compatible with Telstra Velocity setup. My current router is connecting to NTD by using PPPoE setting, I know that Ubiquiti Router has such setting, but I wanna ...

Kotrab
Level 2: Rookie

Hi. We have Ethernet at both ends of our house, but our current Telstra Smart Modem is at one end, and needs to be there. Can we take advantage of the Ethernet port at the other end of the house to give us better wifi there? Can a wifi booster (Telst ...

Ck27
Level 2: Rookie

Hoping someone can assist. I have two Sricam security cameras.  I connect them to the Telstra Smart Modem using the 2.4ghz setting.  All works correctly.  Then I enable the 5 thx option. All works fine for 24 hours. Then when I try to view the camera ...

Luk3skywalker
Level 1: Cadet

So, I just moved house a few weeks ago, and while I was setting up the internet, I thought it would be good to switch to a different internet provider(at my last house I had TPG NBN), so I went with Telstra. I got the $90 unlimited data NBN plan, had ...

Kotrab
Level 2: Rookie

Hi. We have Ethernet at both ends of our house, but our current Telstra Smart Modem is at one end, and needs to be there. Can we take advantage of the Ethernet port at the other end of the house to give us better wifi there? Can a wifi booster (Telst ...

DL369621
Level 1: Cadet

Hi Tech-Savey crowd support,older gentleman here, not exactly IT proficient.Bought a TP-Link AX50/AX3000 to improve Wi-Fi for wife down far end of the house. Currently our modem/router is Technicolor TG700vac.  We're on FTTN. Followed the instruction ...

Jeff101
Level 2: Rookie

About to pull the trigger on Telstra NBN (our area went live yesterday) Have an existing ORBI RBR50 network (3 satellites) that gives entire property WiFi coverage my questions are 1 What modem does the current NBN plan come with on fiber to node ... ...

Vitara
Level 3: Gumshoe

I have recently installed a new Gen2 Modem (Arcadyan) on my internet service.  Firmware updated automatically OK.   Presently configured to run with ADSL as NBN due in about a month.  All systems functioning normally, except the mobile back up is not ...

Maverick5
Level 2: Rookie

Hi all,I received and installed my Gen 2 Smart Modem yesterday - all 100% as per the instructions. The light on the front of the modem is still showing that it’s running on the Mobile backup connection (blue) ... 12 hours after installation. How long ...

mrennix
Level 2: Rookie

I have NBN with the old Sagemcom FAST5355-A modem, the one with only 2 x 100Mb ethernet ports. Is it possible to upgrade this to the latest Gen2 modem?

Dm24
Level 1: Cadet

Hi All,I have a telstra smart modem which I want to keep running for the ease of setup and wireless backup internet. This is a standard smart modem and I have adsl not nbn.I want to use a standalone wifi router (Netgear nighthawk R7000) and connect t ...

Ceefa74
Level 1: Cadet

Hoping that someone can answer what I feel will be a simple question, can't see where it has been covered before though.I have a FTTP connection to a Telstra NTD that is mounted inside my garage, and a Smart Modem is connected via a data point at a f ...

Roman_B
Level 1: Cadet

Hi there,  I want to install Ubiquiti Security Gateway Router, not on 100% sure if it is compatible with Telstra Velocity setup. My current router is connecting to NTD by using PPPoE setting, I know that Ubiquiti Router has such setting, but I wanna ...

Egeec
Level 1: Cadet

It looks like Telstra got it wrong again !!! I posted a billing question on the app 30 minutes ago, and I'm still at the point of verification .... Just because it's online it doesn't mean I can spend all day resolving a bill quiery. This is insane.. ...

Ian-F
Level 1: Cadet

I am unable to divert my landline (through nbn modem) to my mobile. It worked well in the past but has now stopped. Also I'm unable to make outgoing calls from the same 'phone

JJen1
Level 1: Cadet

I have followed the instructions to set up my nbn connection box but never get past the step waiting 20 minutes for the blue lights to go solid. And there is only the power light solid, the next blue light flashing and no other light showing at all.

Tiffanys
Level 2: Rookie

Thank you, Telstra in doing this promotion you have reminded me of all the problems I have had we you for over 30yrs and that loyalty means nothing to you.  I’m done

Hellboy8
Level 1: Cadet

I just bough 5G Wifi Pro yesterday. Since turn in on the display keep show 5G where I know the location is not in 5G coverage. Is it a bug from the software?

AUS22897
Level 1: Cadet

When I try to login, it continues with "invalid user name or password". Telstra Smart Modem. I am using the log in details on the modem.

karl1968
Level 1: Cadet

Nbn

Had power switched off for a couple of minutes. After it came back on ,nbn bx has only 1 blue light and 1red flashing light thats making a klicking sound.Waiting to hear back from telstra. Can anybody helpe

cecilia2
Level 1: Cadet

nbn

I have already received my new telstra modem & have set it up & it is working fine. I require the NBN box to be sent to me to complete the installation. Can you arrange to send it to me at my home address. 

LukeT19
Level 1: Cadet

So every time I hop onto my online games the connection is fine, my ping is relatively good and download and upload speeds are good. after a while the connection completely removes itself from the equation for around 30 seconds to 1 minute, then reco ...

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