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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Kangaaz
Level 2: Rookie

The 4G backup mode never seems to actually work. I am on Telstra HFC, and when the internet is down and the modem light turns to solid blue, the internet does not work and nothing will load. I have checked a) Both Mobile Mode and Mobile Signal lights ...

GR12
Level 3: Gumshoe

I currently use a Telstra Smart Modem (Arcadyan, LH1000) as my modem, connected to an NBN box, both located at the front of my solid brick house. I recently connected a second Telstra Smart Modem (Technicolor, DJA0230) as an Access Point (not in Brid ...

Hoolio11
Level 1: Cadet

I have recently been upgraded to the NBN FTTN, and to an unlimited plan.  I still don't have great WiFi in parts of my house, but before i look at purchasing the Smart WiFi Boosters, should I have the Telstra Smart Modem? (i don't - still have the ol ...

Fouzia123
Level 1: Cadet
geoffilling
Level 1: Cadet

I use an internet music application called JamKazam that allows playing music together with low latency. It was working well up till Tuesday last week. Now those of the groupr that have the technicolour version of the smartmodem 2 have significant pa ...

lusoau
Level 1: Cadet

 For a few weeks now the Dynamic DNS  service is coming up with following message:DDNS not ready .or. DDNS turn off .or. WAN not ready. I have checked username, password and domain. It happens with Freedns, ChangeIP too.Initially was set to DNS-O-Mat ...

DI_MAN
Level 1: Cadet

Hi,I'm with telstra ADSL2+.The model I'm using is Telstra gateway ADSL2+ modem (DJA0230). I'm moving to Mate NBN, Just wondering do I need to change modem for NBN or can I use the same modem. Please advice. Thank You

JJ958
Level 1: Cadet

I have just upgrade my computer to Windows 10 from Windows 7. Since the upgrade, my computer won't recognise the Telstra modem. The modem is still working and being used by other phones etc. but this one can not find it anywhere. It is only 1 meter f ...

meeee2
Level 2: Rookie

I have a Telstra Arcadyan LH1000 Modem but the Mobile backup does not work when the NBN drops out (even when the drop out is 30 minutes). The modem has been rebooted (both hard and soft), the Sim has been reseated and contacts cleaned. When I look at ...

Kangaaz
Level 2: Rookie

The 4G backup mode never seems to actually work. I am on Telstra HFC, and when the internet is down and the modem light turns to solid blue, the internet does not work and nothing will load. I have checked a) Both Mobile Mode and Mobile Signal lights ...

meeee2
Level 2: Rookie

I have a Telstra Arcadyan LH1000 Modem but the Mobile backup does not work when the NBN drops out (even when the drop out is 30 minutes). The modem has been rebooted (both hard and soft), the Sim has been reseated and contacts cleaned. When I look at ...

Jason132
Level 2: Rookie

Hi all. Im in need of an expert to briefly look over my gen 2 max modems log file, im worried its been hacked.Ive had multiple security intrusions on different devices all attached to this wifi network. Google accounts have been accessed, passwords c ...

MyScreenName123
Level 2: Rookie

Telstra support has been useless as per usual so I am trying here. I am on Telstra Velocity, with a Technicolor DJA0230TLS router. Since about a week a specific device on my network is being blocked from connecting via WiFi to the router. As soon as ...

Paliys
Level 1: Cadet

Hi,I want to upgrade the modem NBN supplied (Arris CM8200 Modem).Which Modems are compatible with Telstra NBN?In particular these modems: - Netgear CM1100- Netgear CM1200- Arris Surfboard SB8200  If not, what other modems can I upgrade to with Telstr ...

Gracie101
Level 1: Cadet

I want to move my Telstra modem to the other side of the room. It would be a max length of 10 meters, but I am unsure if there is a difference between the WAN cable and the LAN cable that comes with the modem, and where would be the best place to sou ...

bruiser369
Level 1: Cadet

Hi,I have just been switched over to NBN (HFC); I have had the NBN box installed and Smart Gen 2 modem router is working with internet connection. However I want to retain my existing WRT 1200AC router (running Gargoyle) for my home network.I want to ...

Julie87
Level 1: Cadet

Since the Telstra outage on Sunday, our wifi booster (Gen 2) has not been working. I've re-paired it to the modem but it is still showing a red light. I've moved it closer to the modem but still not pairing. Any ideas about what else I can try?

Talamont
Level 2: Rookie

I have just installed a Telstra Smart Modem with an NBN FTTC interface.  It connected fine and I used it for a day without modification.  I then connected an Apple Mac to a LAN port and opened the Modem Settings.  I changed the name and passcode of t ...

FlashFletch
Level 2: Rookie

Had a dja0231 for a couple of years now and has been working like clockwork. Today I suddenly find that while ethernet is working fine still, WiFi connections do not have internet access on either 2.4G or 5G bands. I have restarted router via both in ...

Fouzia123
Level 1: Cadet
lusoau
Level 1: Cadet

 For a few weeks now the Dynamic DNS  service is coming up with following message:DDNS not ready .or. DDNS turn off .or. WAN not ready. I have checked username, password and domain. It happens with Freedns, ChangeIP too.Initially was set to DNS-O-Mat ...

AlexCia
Level 1: Cadet

I have moved into a rental property where NBN has been installed.  Telstra staff in Canberra have advised my NBN connection should now be working & should be enabled by plugging the smart modem into the telephone outlet on the wall (there is no NBN c ...

saver
Level 1: Cadet

I am currently running NBN as I was forced into it from the cable. Telstra cut my wifi for my modem and when I called they told me the government was forcing NBN. before I had NBN my internet speed reached 100-150mbs. now my internet speed barely rea ...

pippabear65
Level 1: Cadet

My wifi lights are not working on my modem even though they tested it Top Link not on and pairing not on so we are getting slow speed 

Headblagged
Level 1: Cadet

However when i dig into my NBN wifi router Sagemcom FST 5355, as far as i can see its enabled.Connection speeds are terrible, how can i improve this?

Magatha
Level 1: Cadet

Service tech was out a couple of weeks ago and told me I'm due to have my modem replaced with a smart modem. Is this true?

lotusbleu
Level 1: Cadet

Is Telstra still sending out technicians out to do NBN installations during level4 Covid restrictions? Our appointment has been missed twice and obviously nobody in the Indian call centres can help.

OzRoz
Level 1: Cadet

I've read the install guide from 2015 that refers to Windows 7 and certificates, but I'm trying to VPN into the office from Home with no luck.The Modem uses as pre-shared key, and the only option on windows 10 when creating a VPN is "L2TP/IPSEC with ...

mikers
Level 1: Cadet

Hello all, I am trying to change my existing out of contract plan to a pre-paid service as I want to keep the same no. My issues are: The Telstra app has never worked on my phone, countless re-installs and waiting over months it still does not work s ...

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