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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Haderak
Level 1: Cadet

Our home FTTN service has been failing to provide us with a DSL connection for some time, but our Arcadyn LH1000 modem from Telstra has dutifully switched from green-light to blue-light mode. It's slower, but it's functional. Mostly. Slower I can han ...

Debb64
Level 1: Cadet

Absolutely furious. Called at 5pm and was told there was a wait, that’s fine, then called me back 10 mins late but then hangs up and doesn’t call back, so I then ring again, told there is a wait, then received the next phone call back 10 mins later. ...

northlakedude
Level 1: Cadet

I have just purchased an MU500 modem and a SIM to connect to 5G.Noticed that every 20 to 40 mins the modem seems to reset itself (Wifi drops, Telstra logo on modem screen, then it goes into checking data usage information then wifi comes back online. ...

KRT0587
Level 3: Gumshoe

I am connecting to the NBN. I already have a smart modem. Why do I need to connect another smart modem? Can't I use the existing?

Jousting
Level 1: Cadet

Hi all,I want to connect a Netgear R6020 router as a booster to my Smart modem via ethernet. The smart modem is in one part of the house and reception is patchy in others. In order to get internet to my smart TV I have run ethernet from the LAN port ...

GrobJ
Level 2: Rookie

My mother in law moved into a new NBN ready apartment on 16th October. Smart modem was ordered 17th October and we have been advised it will not arrive for another two weeks. ideas or suggestions. Mobile service is very poor, when we visit only recep ...

Bob2111
Level 1: Cadet

I have a Telstra Gateway Max 2 modem and my Google Chromecast Ultra works just fine.  I just received a new Telstra Modem (Telstra Smart Modem Gen 2) and the Google Chromecast Ultra refuses to connect to it.  I restored factory settings multiple time ...

alexh1
Level 2: Rookie

Out of the box our Telstra NBN Modem creates its own WiFi network.We already have a WiFi network at home.Is there a way to configure the Telstra NBN Modem to join/extend our existing WiFi?

BChar
Level 2: Rookie

Hey there, My NBN modem keeps turning off or resetting throughout the day. When it happens it resets and the connection takes about 2-5 minutes to get a connection again and about 1 minute later it will drop out again for about 30-60 seconds and then ...

Big_C
Level 1: Cadet

My Smart Modem has recently been constantly on the Backup Pathway with a magenta 'Online' light and weak signal which has brought my internet speed down by at least half, I have done my own research into this and have seen some people are on "provisi ...

A1530
Level 1: Cadet

Un able to connect t-box keep losing signal even hard-wired, plugged in iq4 foxtel works fine??????

HIlliermob9767
Level 1: Cadet

Hi i have a problem with my modem when I do a test on my connection and modem on my NBN test comes back positive for connection and -4 modem do seem to have problems with Wi-Fi so some attention will be needed not sure where to go about this with the ...

Ebfish
Level 2: Rookie

Hello! My Gen 2 modem keeps dropping to the red light. It stays on red for up to 10mins then goes blue or green for 30secs and then back to red. I've rebooted it twice, kept happening. So I plugged in a brand new modem and it keeps happening with tha ...

Supfanatic
Level 2: Rookie

I’ve recently purchased the LIFX brand smart lights and I’m having an issue connecting them and have come to the conclusion that I’m unable to access the 2.4ghz Chanel. have tried logging into the Gateway using all the numerous password combinations ...

Nic284
Level 1: Cadet

I’m regretting changing providers and coming back to Telstra It’s been 1 week and already problems. 3 days the nbn has been stuck on blue, support have been useless. I wfh, laptop can’t connect to internet, I am chewing through my mobile data.. tried ...

Cliff006
Level 2: Rookie

I am not able to get WOL working from an external IP, it works on the internal network, I can wake it up from another computer on the lan. I know the feature works as I originally set the PC up at my house and had it working perfectly with an ASUS ro ...

Ashado
Level 1: Cadet

After the Windows 10 updates over the last few days, all three of my PCs at home crash when connecting to Telstra NBN on the Smart Modem by WiFi.  The PCs work fine until I try to connect to WiFi. I thought it was to do with the PC updates and scoure ...

Natrat123
Level 1: Cadet

I can’t get into my modem gateway.I’ve changed the admin and password for it and now I can’t remember what they are. Tried the paper clip reset, default password thingy and I still can’t get in. what do I do now? 

dcw23
Level 1: Cadet

Hi all. Just wondering if anyone can talk me through setting up Express VPN on a router? I currently use on Mac, iPhone, iPad etc but through Apple TV can only use Mediastreamer and there are many US TV apps that aren't accessible through Mediastream ...

Nocustomersrvic
Level 1: Cadet

Why don't your phones or live chat work? 

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

Jamietannous
Level 1: Cadet

WiFi not working 

baramund1
Level 1: Cadet

where can i download driver compatible with windows 10

Haderak
Level 1: Cadet

Our home FTTN service has been failing to provide us with a DSL connection for some time, but our Arcadyn LH1000 modem from Telstra has dutifully switched from green-light to blue-light mode. It's slower, but it's functional. Mostly. Slower I can han ...

Ebfish
Level 2: Rookie

Hello! My Gen 2 modem keeps dropping to the red light. It stays on red for up to 10mins then goes blue or green for 30secs and then back to red. I've rebooted it twice, kept happening. So I plugged in a brand new modem and it keeps happening with tha ...

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

indy8981
Level 1: Cadet

I was wondering if i can replace my Telstra Smart Modem and use my AX4/4STREAM AX3000
WI FI ROUTER to connect directly with my NBN Box? I have a Dlink COVR mesh system running off my router which is connected to my modem and it’s seems like I’m not ge ...

gofopod
Level 1: Cadet

I have NBN Business with the Telstra supplied Netgear modem and the Huawei E8372D 4G failover dongle. 
I want to unplug the dongle from the modem, and plug it in to my PC to use it as a standalone mobile broadband device when I am out of WiFi range on ...

denied
Level 4: Private Eye

Hi, I'm not sure if the sim card that comes with the Telstra Smart modems will interchange?I may have mixed two Sim cards when I received a new modem.

job
Level 2: Rookie

A device is connected to my wifi and I cannot identify it, MAC address lookup does not find it

ended909
Level 1: Cadet

Hi Guys, I have just been transferred from Telstra Broadfband Cable to HFC NBN and I was wondering if I might get some feedback or advice on using a 3rd party wi-fi router. I have done a bit of research and its probably 6 years since I had my head fu ...

Sia_2
Level 1: Cadet

Just received my new Gen2 modem, but the default user name and password is not working and I can't sign in to customize modem settings. any idea?I used admin / admin , admin / password and admin / 0000 for username / password

MarkW84
Level 2: Rookie

Hi all, I'm hoping someone can help me with what seems to be a stupid mistake I made tonight. Back story: My printer suddenly was not connected via WIFI to my laptop. When I went in to wireless settings and entered the WIFI password it kept saying th ...

RK45
Level 2: Rookie

Hi - looking for assistance with an install problem please. I bought the Deco M5 mesh system and have it set up and working over wifi. Have wired from the Smart Modem LAN port into Deco unit which is set up in Access Point mode. All wifi is turned of ...

MildlyHelpful
Level 2: Rookie

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

harrisc
Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

djs_specs2
Level 1: Cadet

I've been searching around and I can't find any clear instructions on how to set up a HDD to be accessible wirelessly via my Smartmodem Gen 2 (could find instructions for the old Gateway modem though). Is there a reasonably idiot-proof guide floating ...

tc108
Level 1: Cadet

My Internet connection drops from time to time for 3-4 seconds.I noticed during this time the Online led on the modem, which is normally Green, turns to White.I checked the webpage of the modem but I see the "DSL Uptime" and  "Showtime" show more the ...

Frustrated89
Level 3: Gumshoe

My modem is a Technicolor DJA0231, Software Version 18.1.c, Firmware Version 18.1.c.0543-950-RA.Recently my smartphone and spare computer will not connect on wifi -were fine before. My iPad does connect. All lights look fine, I did a factory reset bu ...

Alpan
Level 1: Cadet

If I buy my own Smart Modem on Ebay can it be used with Telstra voip as the ones sent out on a new service are preconfigered how would a used one be set up?

TheGazza
Level 1: Cadet

Not sure if this is in the correct board.I am trying to set up a new wired connection from my NBN modem in the garage.I have a connection from UNI-D1 to kitchen where my WIFI router is. No problems with that but when I try to set up a wired connectio ...

Razdi
Level 1: Cadet

A mate of mine has a spare Telstra smart modem gen 2. I currently use a data sim for my home internet. If I were to borrow his modem, would it be possible to use it as a 4g router without any wired connection? And if it works, I know the usual 4g bac ...

mo18
Level 2: Rookie

Further to yesterday’s posts about  Nokia 2.3 to Telstra Technicolor DJA0231 Smart Modem wi fi issues. Tried today and changed modem settings DISABLED Band Steering on 2.4ghz band which meant it displayed   5G after network wifi name. My iPad and Sam ...

Indaroom2
Level 1: Cadet

I need to prevent Ddos attacks from an xbox1

Frustrated01234
Level 1: Cadet

I have an HP Pavilion Laptop running Windows 8.1, with a built-in Ralink Network Adapter which provides WiFi access to a Wireless router. A few weeks ago, Internet access disappeared. I could still connect to the Internet via an Ethernet cable via Ho ...

Longy352
Level 1: Cadet

Will this booster work with the Telstra Gateway Modem which I think I have?

stuartj9
Level 3: Gumshoe

I am trying to set up nbn.Have received nbn connection device but original connection is cable and nbn device does not have plug for this.Have FTTC but connection to gen2 goes through cable adapter that does not have phone line jack.Telstra knows my ...

Debb64
Level 1: Cadet

Absolutely furious. Called at 5pm and was told there was a wait, that’s fine, then called me back 10 mins late but then hangs up and doesn’t call back, so I then ring again, told there is a wait, then received the next phone call back 10 mins later. ...

GrobJ
Level 2: Rookie

My mother in law moved into a new NBN ready apartment on 16th October. Smart modem was ordered 17th October and we have been advised it will not arrive for another two weeks. ideas or suggestions. Mobile service is very poor, when we visit only recep ...

A1530
Level 1: Cadet

Un able to connect t-box keep losing signal even hard-wired, plugged in iq4 foxtel works fine??????

Jamietannous
Level 1: Cadet

WiFi not working 

werna
Level 1: Cadet

i will change my unit to an address which has nbn connected so have iwhat do I now have to do?

tonyf9
Level 1: Cadet

I tried to place an online order for a WiFi Booster. I have not yet got any acknowledgement it has been received, and it is impossible to speak with anyone by phone.The App is useless!Can i have any suggestion of why the Track Order feature will not ...

Johnhetitage572
Level 1: Cadet

internet is running at 11mb 

genesearch
Level 1: Cadet

Am I mistaken,  the default configuration of this router,  only permits the choice of 2 DynDNS providers? DynDNS.org  - premium subscription service3322.org - redirects to a chinese website ie only one choice.There is a plethora of free DynDNS provid ...

BobStep
Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

Veegatica
Level 1: Cadet

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...

HashtagIT
Level 1: Cadet

Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...

Ishan
Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I received my new NBN connection box and modem on Friday. As the connection box only flickered blue lights I asked a question in Crowd Support about getting an up to date adapter for my phone which Jupiter kindly answered. I got the adapt ...

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate it’s doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets.No help from Telstra, what can I do?

Galadore
Level 1: Cadet

Our fixed wireless wi fi signal doesn’t reach to our back room. The boosters From Telstra Say they don’t work with fixed wireless. Any suggestions on how to boost our signal? 

Danielle48
Level 1: Cadet

They link fine with the modem when I attach the yellow cable and all that but as soon as I locate it in the next room it goes through all the process but the light just ends up going back to red.They definitely work as I can rotate them with the the ...

Chenphn
Level 1: Cadet

HiTry to setup Parental Controls for GEM2 Modem, but time only accept in GMT time, not local.I have changed local time on Advance->Management, and confirm the Time show in Inof summary is showing local time. But Parental controls time can working at ...

Bandit5
Level 1: Cadet

after having ussues with nbn for over a week with no real understanding or help from telstra having been given links to services which don't work or unable to email us back we were finally told by a representative that it was our modem which was out ...

Banjo53
Level 1: Cadet

I am now on my second v7610 in 4 weeks. It works for a few hours on installation then starts disconnecting from the internet almost hourly requiring reboot. The username and password need to be re entered manually on each reboot. The current one is o ...

HaiVDang
Level 1: Cadet

Hi I have successfully set up my nbn however when I try to connect the wifi to my mobile/iPad, a login screen appears. I login and once I go out of the page it still doesn't connect to the internet. Can someone please help!!

Kazza171
Level 1: Cadet

I recently transferred to a new contract which upgraded my phone as well as set me up with NBN. A modem was to be sent out, along with a phone. I received my phone today. Is it usual for them to be sent out separately? Just wanting to know how long I ...

bushmaster
Level 1: Cadet

hi I see that there are quite a few threads over the years about the URL Filter on the modem devices not being fixed. I've always used such a filter on all other devices but it's only on the Telstra modem that this security feature does not work. Ple ...

MarthaMartha
Level 1: Cadet

I am unable to access my emails in Outlook express, message says:emails could not be received - the server for account bigpond....I have seen via this web site that there is an outage.Any idea on how long this is going to take? 

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