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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

alexh1
Level 1: Cadet

Out of the box our Telstra NBN Modem creates its own WiFi network.We already have a WiFi network at home.Is there a way to configure the Telstra NBN Modem to join/extend our existing WiFi?

Cliff006
Level 2: Rookie

I am not able to get WOL working from an external IP, it works on the internal network, I can wake it up from another computer on the lan. I know the feature works as I originally set the PC up at my house and had it working perfectly with an ASUS ro ...

Ashado
Level 1: Cadet

After the Windows 10 updates over the last few days, all three of my PCs at home crash when connecting to Telstra NBN on the Smart Modem by WiFi.  The PCs work fine until I try to connect to WiFi. I thought it was to do with the PC updates and scoure ...

Natrat123
Level 1: Cadet

I can’t get into my modem gateway.I’ve changed the admin and password for it and now I can’t remember what they are. Tried the paper clip reset, default password thingy and I still can’t get in. what do I do now? 

Nic284
Level 1: Cadet

I’m regretting changing providers and coming back to Telstra It’s been 1 week and already problems. 3 days the nbn has been stuck on blue, support have been useless. I wfh, laptop can’t connect to internet, I am chewing through my mobile data.. tried ...

dcw23
Level 1: Cadet

Hi all. Just wondering if anyone can talk me through setting up Express VPN on a router? I currently use on Mac, iPhone, iPad etc but through Apple TV can only use Mediastreamer and there are many US TV apps that aren't accessible through Mediastream ...

Nocustomersrvic
Level 1: Cadet

Why don't your phones or live chat work? 

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

Jamietannous
Level 1: Cadet

WiFi not working 

baramund1
Level 1: Cadet

where can i download driver compatible with windows 10

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

indy8981
Level 1: Cadet

I was wondering if i can replace my Telstra Smart Modem and use my AX4/4STREAM AX3000
WI FI ROUTER to connect directly with my NBN Box? I have a Dlink COVR mesh system running off my router which is connected to my modem and it’s seems like I’m not ge ...

gofopod
Level 1: Cadet

I have NBN Business with the Telstra supplied Netgear modem and the Huawei E8372D 4G failover dongle. 
I want to unplug the dongle from the modem, and plug it in to my PC to use it as a standalone mobile broadband device when I am out of WiFi range on ...

denied
Level 4: Private Eye

Hi, I'm not sure if the sim card that comes with the Telstra Smart modems will interchange?I may have mixed two Sim cards when I received a new modem.

job
Level 2: Rookie

A device is connected to my wifi and I cannot identify it, MAC address lookup does not find it

ended909
Level 1: Cadet

Hi Guys, I have just been transferred from Telstra Broadfband Cable to HFC NBN and I was wondering if I might get some feedback or advice on using a 3rd party wi-fi router. I have done a bit of research and its probably 6 years since I had my head fu ...

Sia_2
Level 1: Cadet

Just received my new Gen2 modem, but the default user name and password is not working and I can't sign in to customize modem settings. any idea?I used admin / admin , admin / password and admin / 0000 for username / password

MarkW84
Level 2: Rookie

Hi all, I'm hoping someone can help me with what seems to be a stupid mistake I made tonight. Back story: My printer suddenly was not connected via WIFI to my laptop. When I went in to wireless settings and entered the WIFI password it kept saying th ...

RK45
Level 2: Rookie

Hi - looking for assistance with an install problem please. I bought the Deco M5 mesh system and have it set up and working over wifi. Have wired from the Smart Modem LAN port into Deco unit which is set up in Access Point mode. All wifi is turned of ...

MildlyHelpful
Level 2: Rookie

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

Jamietannous
Level 1: Cadet

WiFi not working 

werna
Level 1: Cadet

i will change my unit to an address which has nbn connected so have iwhat do I now have to do?

tonyf9
Level 1: Cadet

I tried to place an online order for a WiFi Booster. I have not yet got any acknowledgement it has been received, and it is impossible to speak with anyone by phone.The App is useless!Can i have any suggestion of why the Track Order feature will not ...

Johnhetitage572
Level 1: Cadet

internet is running at 11mb 

genesearch
Level 1: Cadet

Am I mistaken,  the default configuration of this router,  only permits the choice of 2 DynDNS providers? DynDNS.org  - premium subscription service3322.org - redirects to a chinese website ie only one choice.There is a plethora of free DynDNS provid ...

BobStep
Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

Veegatica
Level 1: Cadet

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...

HashtagIT
Level 1: Cadet

Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...

Ishan
Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I received my new NBN connection box and modem on Friday. As the connection box only flickered blue lights I asked a question in Crowd Support about getting an up to date adapter for my phone which Jupiter kindly answered. I got the adapt ...

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