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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Phoebe98
Level 1: Cadet

I responded on September 12 that my NBN speed suddenly became very slow that day. We used the NBN method as before, without many devices connected. Telstra personnel still can’t find out what is wrong to slow down the network. It has been more than a ...

eranda
Level 1: Cadet

Im only oder wifi  and i no need home phone

Disappointed-59
Level 1: Cadet

My NBN smart modem turned up a couple of days ago and once connected as per instruction FTTN my land line phone has a low frequency hum present which is most annoying. I tried going back to the ADSL connection and the noise goes away. I have tried di ...

JB145
Level 1: Cadet

Hi, I have an issue connecting a HP Windows 8.1 PC to a telstra smart modem. It has been attempted on 2 x modems with no success. All other devices can connect to this WiFi signal. The PC can connect to Mobile hotstpots, and even Telstra Air via the ...

TrishGee
Level 2: Rookie

Hi.Telstra sent us a Smart Modem GEN2 LH1000. Supposedly it was a quick connect job.  While it is working we cannot add the port forwarding/static IP for our Hik Vision CCTV. It was working fine with the previous modem.  We took screenshots of all th ...

Razdi
Level 1: Cadet

A mate of mine has a spare Telstra smart modem gen 2. I currently use a data sim for my home internet. If I were to borrow his modem, would it be possible to use it as a 4g router without any wired connection? And if it works, I know the usual 4g bac ...

mo18
Level 2: Rookie

Further to yesterday’s posts about  Nokia 2.3 to Telstra Technicolor DJA0231 Smart Modem wi fi issues. Tried today and changed modem settings DISABLED Band Steering on 2.4ghz band which meant it displayed   5G after network wifi name. My iPad and Sam ...

Princess14
Level 1: Cadet

Hi everyone! Just wondering if anyone is having the same issue as me? I don't have any internet connection, the power light, wifi, and link buttons are green. The online and phone buttons have no light. I've tried resetting and rebooting but it hasn' ...

Azza206
Level 1: Cadet

I'm having trouble with the Smart Modem Gen 2 Lan ports, I have tried plugging devices into them but they don't seem to be able to be seen by the devices, am I doing some thing wrong? Have I missed something? As the wifi does not reach the whole hous ...

MildlyHelpful
Level 2: Rookie

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

Razdi
Level 1: Cadet

A mate of mine has a spare Telstra smart modem gen 2. I currently use a data sim for my home internet. If I were to borrow his modem, would it be possible to use it as a 4g router without any wired connection? And if it works, I know the usual 4g bac ...

mo18
Level 2: Rookie

Further to yesterday’s posts about  Nokia 2.3 to Telstra Technicolor DJA0231 Smart Modem wi fi issues. Tried today and changed modem settings DISABLED Band Steering on 2.4ghz band which meant it displayed   5G after network wifi name. My iPad and Sam ...

MildlyHelpful
Level 2: Rookie

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

harrisc
Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

Indaroom2
Level 1: Cadet

I need to prevent Ddos attacks from an xbox1

Frustrated01234
Level 1: Cadet

I have an HP Pavilion Laptop running Windows 8.1, with a built-in Ralink Network Adapter which provides WiFi access to a Wireless router. A few weeks ago, Internet access disappeared. I could still connect to the Internet via an Ethernet cable via Ho ...

Longy352
Level 1: Cadet

Will this booster work with the Telstra Gateway Modem which I think I have?

stuartj9
Level 2: Rookie

I am trying to set up nbn.Have received nbn connection device but original connection is cable and nbn device does not have plug for this.Have FTTC but connection to gen2 goes through cable adapter that does not have phone line jack.Telstra knows my ...

AMMPD
Level 1: Cadet

Just got a new Telstra Gen 2 Modem, as NBN has just come into our neighbourhood. We needed an NBN compatible modem, so Telstra sent us one, and we were under the impression we would stay on our current connection until the NBN properly connected. Set ...

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate it’s doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets.No help from Telstra, what can I do?

Galadore
Level 1: Cadet

Our fixed wireless wi fi signal doesn’t reach to our back room. The boosters From Telstra Say they don’t work with fixed wireless. Any suggestions on how to boost our signal? 

Danielle48
Level 1: Cadet

They link fine with the modem when I attach the yellow cable and all that but as soon as I locate it in the next room it goes through all the process but the light just ends up going back to red.They definitely work as I can rotate them with the the ...

Chenphn
Level 1: Cadet

HiTry to setup Parental Controls for GEM2 Modem, but time only accept in GMT time, not local.I have changed local time on Advance->Management, and confirm the Time show in Inof summary is showing local time. But Parental controls time can working at ...

Bandit5
Level 1: Cadet

after having ussues with nbn for over a week with no real understanding or help from telstra having been given links to services which don't work or unable to email us back we were finally told by a representative that it was our modem which was out ...

Banjo53
Level 1: Cadet

I am now on my second v7610 in 4 weeks. It works for a few hours on installation then starts disconnecting from the internet almost hourly requiring reboot. The username and password need to be re entered manually on each reboot. The current one is o ...

HaiVDang
Level 1: Cadet

Hi I have successfully set up my nbn however when I try to connect the wifi to my mobile/iPad, a login screen appears. I login and once I go out of the page it still doesn't connect to the internet. Can someone please help!!

Kazza171
Level 1: Cadet

I recently transferred to a new contract which upgraded my phone as well as set me up with NBN. A modem was to be sent out, along with a phone. I received my phone today. Is it usual for them to be sent out separately? Just wanting to know how long I ...

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