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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Level 1: Cadet


If one was told they were connected to the NBN and one assumed they were , and your mbps download speed was never more than 5-7 for the last few Years (and didn't know any better) would you think that the NBN wasn't actually connected??.. 

Level 1: Cadet

I have had my nbn connection since January, and have 2 printers connected to the wifi during this time. Now I cannot connect either to the wifi network, neither printer can find my wifi network, but it can find numerous others around my area such as ...

Level 1: Cadet

I have an HP Pavilion laptop with an internal Ralink RT3290.802.11bgn WiFi adapter running Windows 8.1 64 bit. A week or so ago it stopped being able to connect to the Internet via a Telstra SmartModem (Technicolor DJA0230TLS running software  18.1.c ...

Level 1: Cadet

Telstra Smart Modem  Gen2. Supplied by Telstra together with white nbn wifi device.Snail-pace slow to download web pages for last three days. No clear reason. Talked with Telstra support, no joy!! Performed all cable checks and restart processes with ...

Level 1: Cadet

Hi. Having trouble connecting NETGEAR Genie using NETGEAR Router supplied by Telstra Genie cannot find the wifi router and keeps asking to confirm login details   Any ideas?  Thanks

Level 1: Cadet

Not very Tech Savvy - Need to connect the Netgear to a Smart Modem, would like to make its connection private to our home and also, do I connect to the Smart Modem or the Netgear signal?

Level 1: Cadet

Hi,I want to upgrade the modem NBN supplied (Arris CM8200 Modem).Which Modems are compatible with Telstra NBN?In particular these modems: - Netgear CM1100- Netgear CM1200- Arris Surfboard SB8200  If not, what other modems can I upgrade to with Telstr ...

Level 1: Cadet

Hi guys, hoping someone can help. Since Sunday am unable to get nbn working at home. Telstra Gateway modem showing green light on Power, Wifi and Link but Online light is white. NBN HFC connection box goes like this: once I reset  the Downstream, Ups ...

Level 2: Rookie

Hi, I’m trying to change the IP address of my Telstra smart modem from 192.168,0.1 to to use it as an access point for my internet(not with telstra). I can’t seem to do that and the dchp stuff isn’t allowing me to, I can’t seem to turn th ...

Level 1: Cadet

I have a Telstra Smart Modem DJN2130 sent to me when I connected to the NBN recently.I am trying to extend its wifi range using a new Wavlink AC 1200 Aerial X range extender.I can see the extender on my Laptop and have connected the 2 successfully,  ...

Level 1: Cadet

Hi,I want to upgrade the modem NBN supplied (Arris CM8200 Modem).Which Modems are compatible with Telstra NBN?In particular these modems: - Netgear CM1100- Netgear CM1200- Arris Surfboard SB8200  If not, what other modems can I upgrade to with Telstr ...

Level 1: Cadet

I want to move my Telstra modem to the other side of the room. It would be a max length of 10 meters, but I am unsure if there is a difference between the WAN cable and the LAN cable that comes with the modem, and where would be the best place to sou ...

Level 1: Cadet

Hi,I have just been switched over to NBN (HFC); I have had the NBN box installed and Smart Gen 2 modem router is working with internet connection. However I want to retain my existing WRT 1200AC router (running Gargoyle) for my home network.I want to ...

Level 1: Cadet

Since the Telstra outage on Sunday, our wifi booster (Gen 2) has not been working. I've re-paired it to the modem but it is still showing a red light. I've moved it closer to the modem but still not pairing. Any ideas about what else I can try?

Level 2: Rookie

I have just installed a Telstra Smart Modem with an NBN FTTC interface.  It connected fine and I used it for a day without modification.  I then connected an Apple Mac to a LAN port and opened the Modem Settings.  I changed the name and passcode of t ...

Level 2: Rookie

Telstra support has been useless as per usual so I am trying here. I am on Telstra Velocity, with a Technicolor DJA0230TLS router. Since about a week a specific device on my network is being blocked from connecting via WiFi to the router. As soon as ...

Level 2: Rookie

Had a dja0231 for a couple of years now and has been working like clockwork. Today I suddenly find that while ethernet is working fine still, WiFi connections do not have internet access on either 2.4G or 5G bands. I have restarted router via both in ...

Level 1: Cadet

Hello, I've recently gotten the Telstra Smart Modem Gen2 by Technicolor, therefore I have a spare Telstra Gateway Max by Netgear lying around. I was wondering if I can use the Gateway Max as a wifi extender. I have basically zero knowledge in convert ...

Level 3: Gumshoe

I have set up a second Telstra Smart Modem Gen 2 (Technicolor) in Bridge Mode to extend my home network coverage, with a Telstra Smart Modem Gen 2 (Arcadyan) as the primary Modem. I used the instructions from a previous post to set up my second Telst ...

Level 2: Rookie

I currently have HFC NBN with Telstra and a Gen 2 Smart Modem. I also have a home phone number with Telstra that works fine. However, I also have a Grandstream work desktop phone with a different VOIP provider that's now connected to my home internet ...

Level 1: Cadet

My wifi lights are not working on my modem even though they tested it Top Link not on and pairing not on so we are getting slow speed 

Level 1: Cadet

However when i dig into my NBN wifi router Sagemcom FST 5355, as far as i can see its enabled.Connection speeds are terrible, how can i improve this?

Level 1: Cadet

Service tech was out a couple of weeks ago and told me I'm due to have my modem replaced with a smart modem. Is this true?

Level 1: Cadet

Is Telstra still sending out technicians out to do NBN installations during level4 Covid restrictions? Our appointment has been missed twice and obviously nobody in the Indian call centres can help.

Level 1: Cadet

Just got the nbn on Friday gone, both networks were working until Friday at midnight when the 4g just stopped, it's now not showing up on any devices, ive been talking with their idea of "help" the texting via the app isn't help at all as they get sw ...

Level 1: Cadet

I've read the install guide from 2015 that refers to Windows 7 and certificates, but I'm trying to VPN into the office from Home with no luck.The Modem uses as pre-shared key, and the only option on windows 10 when creating a VPN is "L2TP/IPSEC with ...

Level 1: Cadet

Hello all, I am trying to change my existing out of contract plan to a pre-paid service as I want to keep the same no. My issues are: The Telstra app has never worked on my phone, countless re-installs and waiting over months it still does not work s ...

Level 1: Cadet

Hi,     I'm currently trying to set up a time schedule for a couple of devices but have been having multiple issues. First Im getting:501 Not ImplementedWe are sorry to be unable to perform the method POST to non-script at this time.If you would like ...

Level 1: Cadet

I want to block all outgoing SSH (port 22) from my network, so how do I express the IP range. I tried but that didn't work. Any ideas? Thanks

Level 1: Cadet

Solid blue light on modem, DSL light will not turn on. Someone's doing construction down the road, and the blue light happened after they started digging, and I tried customer service, got handed around to six people, and told a new cord will fix it. ...

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