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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

romullas
Level 2: Rookie

OK so have the Telstra Smart Modem and previous equipment that works can no longer be found on system? One Telstra TV unit & printer (right next to modem) no longer come up on the network and even when trying to Pair/search can not locate the modem W ...

user895
Level 1: Cadet

Can I use a Telstra Smart Modem Technicolor DJA0230TLS with other (non-Telstra) nbn providers? I think this is the Gen 1.1 modem. It has a Software version of 18.1.c if that matters. Many thanks in davance for any advice.

Vicki24
Level 1: Cadet

NBN

I have an appointment for next Tuesday to get the NBN connected. I received my smart modem this morning and I’m under the impression that I also need an NBX box. Is this the case

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

DeeToo
Level 1: Cadet

I have a 4G telstra wifi modem for when i travel away from home.  It had plenty of data and 2 weeks till expiry but it is showing no wifi service when switch it on.  I have tried all the troubleshooting (which is not really disigned to be for a prepa ...

ADDLEAF
Level 1: Cadet

Hi!   I have set up parental controls on my Telstra Smart modem to limit my son's access to wifi.  However, as it is pegged to his MAC, I found out that he can simply change his MAC and continue to enjoy the wifi without restrictions.  Is there anywa ...

JimJ
Level 3: Gumshoe

The modem appeared to have dropped out several times during the night. I could not log in. Had to do a reset via reset button on back of modem. Have lost all saved contacts. I am using T-hub2 handsets paired to the modem.

Dandemon
Level 2: Rookie

On the Arcadyan LH1000 running the latest firmware at the time of posting (0.13.01r) I can't seem to get the wifi bandwidth to stick. I set the 2.4Ghz wifi to a 20 Mhz bandwidth (which should really be its default, frankly) and despite what I do, it ...

Mr_Coolskin
Level 1: Cadet

Hey guys, We recently got the Telstra locator starter pack and subscription. We have put the wifi tag with our dog, when we are at home we are able to see her updated location. But when we leave the home wifi network, we are no longer able to see her ...

Jules0802
Level 1: Cadet

Cannot connect to internet and when it does it drops repeatedly. Tech Support and online messaging is useless and never replies. How does 1 get any help from Telstra???

McTechO
Level 1: Cadet

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

philbyfish
Level 1: Cadet

Greetings,
I get a few notifications a day from my Fing Desktop Network analysis app that my DNS Resolution is not working. It is intermittent and resolves itself eventually.
Is the problem with Telstra and the modem/router providing the DNS servers (6 ...

Chuck71
Level 2: Rookie

Hi All, Can someone please let me know how they mat have overcome an issue I am having. All my devices except my 2018 MacBook Pro are working fine with Telstra NBN. My MacBook will join the network and then load pages super slow. I have a Gen 2 Smart ...

VOR
Level 1: Cadet

Can’t access websites - both searches and direct input of urls revert to the Telstra dongle T4GXP_6Y7M router id address

bluecar
Level 1: Cadet

I have a WordPress site and a WordPress admin dashboard I believe the Telstra Smart Modem has blocked my site by the modem Firewall, can any one help or confirm and is it possible to change the modem settings

FredK
Level 3: Gumshoe

HiI have a Telstra Gen2 Technicolor modem, DJA0231.  Since about a week ago it doesn't broadcast 2.4Ghz anymore, only 5 Ghz. I have a few devices which only work with 2.4Ghz, and they can't connect anymore. I see some old threads saying similar issue ...

Forwagy
Level 1: Cadet

I am about to arrange NBN connection to my home which has hybrid fibre coaxial connection with an external NBN box fitted to our property.My home computer and wifi is connected to both a NETCOMM ADSL2+ WIFI N300 Gateway modem and a NETGEAR NIGHTHAWK ...

stewiesno1
Level 3: Gumshoe

We are doing a knockdown and rebuild and have just had our internet and phone disconnected ( it is mostly a NBN issue and shifting our Telstra pit that used to service both our neighbours and our place). We have a temp shed setup for accomodation at ...

hexvenus
Level 1: Cadet

In the town where I live, south of Launceston, in the Northern Midlands of Tasmania, there are 3 or 4 streets who cannot access FTTN/H. I don't know about the other streets, but I argued for months with NBN Co for an explanation. When they finally se ...

DanielJohnson
Level 2: Rookie

Hi, I am currently about to move into a place where we can't get the NBN connected to our building straight away until we save up to have it connected, (newish building, fibre is out the front just not connected to the upstairs apartment).

I know the ...

chezie
Level 2: Rookie

Hi, Currently my main internet service is down so I got a D-Link DWM-222 as well as a Telstra SIM. I have updated the firmware on the device as well as sign up for a data plan over 48 hours ago but the device is still getting 'No service' according t ...

C_Liz
Level 1: Cadet

Hello there!to cut a long story short - I’ve moved back to Australia from the UK. Tried my old SIM card and it’s saying “SOS Only”. Logged into my account on Telstra 24/7 and it’s saying no accounts are there, and my profile is showing my first ever ...

Tod74
Level 1: Cadet

Have just  moved house and have crappy copper to the node. Plus we got a new Gen 2 modem. We have a few devices connected  and modem.is unstable.It boots devices sometimes.Sometimes devices cant see the wifiThe modem goes randomly red-light  and need ...

Rez01
Level 1: Cadet

I have telstra NBN smart modem gen2. Everything is good except for the 5G wifi. The 5G wifi seems to disappear time to time. And the fixed devices like google home, fire tv keep getting disconnected from the 5G wifi even though they are right next to ...

romullas
Level 2: Rookie

OK so have the Telstra Smart Modem and previous equipment that works can no longer be found on system? One Telstra TV unit & printer (right next to modem) no longer come up on the network and even when trying to Pair/search can not locate the modem W ...

McTechO
Level 1: Cadet

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

Chuck71
Level 2: Rookie

Hi All, Can someone please let me know how they mat have overcome an issue I am having. All my devices except my 2018 MacBook Pro are working fine with Telstra NBN. My MacBook will join the network and then load pages super slow. I have a Gen 2 Smart ...

FredK
Level 3: Gumshoe

HiI have a Telstra Gen2 Technicolor modem, DJA0231.  Since about a week ago it doesn't broadcast 2.4Ghz anymore, only 5 Ghz. I have a few devices which only work with 2.4Ghz, and they can't connect anymore. I see some old threads saying similar issue ...

Rez01
Level 1: Cadet

I have telstra NBN smart modem gen2. Everything is good except for the 5G wifi. The 5G wifi seems to disappear time to time. And the fixed devices like google home, fire tv keep getting disconnected from the 5G wifi even though they are right next to ...

RIC-T
Level 1: Cadet

I currently have Wireless NBN connection to my home and am using a Telstra GEN2 Model DJA0231 modem.  My GEN 2 modem replaced a Telstra supplied TG800vac modem which originally came when our Wireless NBN was connected in 2016.Rather than disposing of ...

BUNGAR
Level 1: Cadet

I have a F@st 5355TLS modem and i have added some devices under parental control.I have recently discovered that the devices i added have duplicated or tripled in the drop down list.Each time I go to parental control,in the drop down list i see the s ...

RobertB2
Level 1: Cadet

Hi there,I have noticed the ad for the new Telstra Modem which also has 4G backup.  How is this available for existing customers?  I still have my original Telstra Modem from when I connected to NBN some years ago.Thanks,Robert

Anthony65
Level 3: Gumshoe

Before attempting to connect to the internet confirm that your NBN connection has been provisioned. This this may take up to a week after you have received the NBN Connection Box. Refer to the Australian D-Link DSL-5300 user manual, revision 1.11 dat ...

Unwilling
Level 4: Private Eye

The 4GX Hotspot has two TS9 connectors for external antennas marked 1 and 2. Is one for external reception and one for internal transmission? If so, which is which, and where are the antennas available?

WFPL
Level 5: Eagle Eye

I have recently purchased a new HP laptop and when I turn it on after it has been off for a while (say overnight), my Telstra Technicolour TG797nV3 turns off. After a few minutes it turns back on and the laptop connects to the modem. All my other HP ...

Peter6
Level 2: Rookie

Why is it that since Arcadian Firmware Version 0.13.01r was installed on my LH1000 I can no longer get some internet sits is the firmware blocking or is it Telstra blocking the sites. the message I get back is12029 timed out. The sites I am trying to ...

GjBees
Level 3: Gumshoe

Hi,I have a 4GX Wi-Fi Plus dongle. I've not used it for some time. Today I purchased a post paid plan. Got a new SIM and it works ok, but when connected on my iphone it states 'weak security' and wants me to change the security to WPA2 (AES) or WPA3. ...

Rob172
Level 1: Cadet

Hi all We'll be away for a few days and thought it might be a good idea to power down our Telstra Smart Modem and NBN box for that period. We're on the NBN HFC plan. Can someone advise the correct sequence to power both of them down, and the correct ...

amos8426
Level 2: Rookie

Hi, I recently moved and am now on the NBN with a Telstra Arcadyan Gen2 Smart Modem. The connection is fine and when tested it has excellent upload and download speeds with little ping (so streaming videos etc has no issues). My issue is when I start ...

Dazza1618
Level 3: Gumshoe

When the NBN connection box is down (it's had flashing red lights for the last 20 hours (with no reported outages in our area) The built in SIM is not switching to 4G as promised... this happened when we had a one week wait for NBN technician two mon ...

crgarth
Level 3: Gumshoe

Cannot connect tried WPS connection all lights show up except for the router link LED light. tried manual connection would not open mywifiext to go to the next step found this Nighthawk PDF "Connect to an Existing WiFi Network
To extend the range of y ...

chez21
Level 1: Cadet

message that our smart modem is still switched to 4g mobile back up and we need to reconnect modem to fixed network and we dont know how to do this

LL89
Level 1: Cadet

Hi, We have a technicolor TG797n v3 wifi modem & would like to set up parent controls for kids internet usage on mobile phones & laptops. Is this something that can be done for this modem? Thanks

NH123
Level 2: Rookie

I have copied my log below for the last day or so, which definitely includes droputs of the nature I have experienced regularly over the last few months. Does anyone have any advice about any network or modem settings - I have Arcadyan LH1000 for FTT ...

rrrapid
Level 1: Cadet

I recently got a Telstra Smart Modem and I’m using it with a SIM card until I get connected to the NBN. There is something strange happening: when I connect to the wifi network on my notebook computer or my phone I do not have internet access, but I ...

oscar22
Level 3: Gumshoe

I did the port forward some time ago and now they are in red with a cross , and i can't see my CCTV cameras on the phone ,I don't know what happened to the arcadyan router, please a solution will be highly appreciated, thanks
the port are 80 , 6001 , ...

Bazza42
Level 1: Cadet

My new 43 inch Soniq  brand TV won't connect to my wifi.It recognises my Telstra network [Telstra******** is a saved network]  but when I enter my password and click on connect, after much deliberation, it comes back with No network connection

David_D1
Level 1: Cadet

Hi, I have a smart gen 2 modem (Arcadyan) connected to the NBN box. I have a spare gen 2 modem (Technicolor) I would like to use as a second wifi network. I have connected the primary modem LAN to the 2nd modem WAN. The 2nd modem boots up and the lig ...

HawthornTony
Level 2: Rookie

Newbie question. I'm connecting a TP_Link to my Telstra Modem 2, wanting to keep the Telstra modem and wifi alive and run parallel to the TP_Link M9 wifi network.I've stumbled at the first step. TP-link app wanting to connect the first base M9+ is as ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Mr_Coolskin
Level 1: Cadet

Hey guys, We recently got the Telstra locator starter pack and subscription. We have put the wifi tag with our dog, when we are at home we are able to see her updated location. But when we leave the home wifi network, we are no longer able to see her ...

Jules0802
Level 1: Cadet

Cannot connect to internet and when it does it drops repeatedly. Tech Support and online messaging is useless and never replies. How does 1 get any help from Telstra???

Dale4740
Level 1: Cadet

We have a Telstra CPE (V7610) as a router in a Domain network where we have a Domain Controller performing DHCP but we have found that if the Telstra CPE gets power cycled, the DHCP option always get enabled and it causes network issues until we log ...

Level 21: Augmented Mkrtich
Level 21: Augmented

Hello Everyone - Apart from the Search issues query window on the CrowdSupport Home page, the CrowdSupport forum also has a Wiki database of useful information that relates to all product and service categories that fall under each of the icon catego ...

wenyeepick
Level 1: Cadet

Hi I received a message on my phone from Telstra asking if I wanted to update to a new Smart modem as my current modem was old.It said that the offer was ending at the end if Feb 2021.I said yes. I got a message to say that the Smart modem had been o ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

Mazz49
Level 1: Cadet

NBN

Hi, recently I have a problem with my NBN device, the signal drop with a small noise and come back, this happen few times a day.what can I do to fix it?Best regards 

Agnesrad
Level 1: Cadet

Where can I buy a new nbn connection box? My box has failed and it will take two weeks for a technician to install a new one.  

confusedcoustom
Level 1: Cadet

For some reason it just won't work I need help or for a Telstra coustomer to do it for me thankyou, asap please

globalspark1
Level 1: Cadet

You can ask all the questions and wait for hours on hold  for  technical assistance  but still none the wiser. Telstra do no realise all their sins for years gone by are haunting them now. Must admit  NBN has nothning to do with Telstra.  Basically c ...

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