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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

BChar
Level 1: Cadet

Hey there, My NBN modem keeps turning off or resetting throughout the day. When it happens it resets and the connection takes about 2-5 minutes to get a connection again and about 1 minute later it will drop out again for about 30-60 seconds and then ...

Big_C
Level 1: Cadet

My Smart Modem has recently been constantly on the Backup Pathway with a magenta 'Online' light and weak signal which has brought my internet speed down by at least half, I have done my own research into this and have seen some people are on "provisi ...

A1530
Level 1: Cadet

Un able to connect t-box keep losing signal even hard-wired, plugged in iq4 foxtel works fine??????

Bob2111
Level 1: Cadet

I have a Telstra Gateway Max 2 modem and my Google Chromecast Ultra works just fine.  I just received a new Telstra Modem (Telstra Smart Modem Gen 2) and the Google Chromecast Ultra refuses to connect to it.  I restored factory settings multiple time ...

HIlliermob9767
Level 1: Cadet

Hi i have a problem with my modem when I do a test on my connection and modem on my NBN test comes back positive for connection and -4 modem do seem to have problems with Wi-Fi so some attention will be needed not sure where to go about this with the ...

Ebfish
Level 2: Rookie

Hello! My Gen 2 modem keeps dropping to the red light. It stays on red for up to 10mins then goes blue or green for 30secs and then back to red. I've rebooted it twice, kept happening. So I plugged in a brand new modem and it keeps happening with tha ...

Supfanatic
Level 2: Rookie

I’ve recently purchased the LIFX brand smart lights and I’m having an issue connecting them and have come to the conclusion that I’m unable to access the 2.4ghz Chanel. have tried logging into the Gateway using all the numerous password combinations ...

Nic284
Level 1: Cadet

I’m regretting changing providers and coming back to Telstra It’s been 1 week and already problems. 3 days the nbn has been stuck on blue, support have been useless. I wfh, laptop can’t connect to internet, I am chewing through my mobile data.. tried ...

Cliff006
Level 2: Rookie

I am not able to get WOL working from an external IP, it works on the internal network, I can wake it up from another computer on the lan. I know the feature works as I originally set the PC up at my house and had it working perfectly with an ASUS ro ...

Ebfish
Level 2: Rookie

Hello! My Gen 2 modem keeps dropping to the red light. It stays on red for up to 10mins then goes blue or green for 30secs and then back to red. I've rebooted it twice, kept happening. So I plugged in a brand new modem and it keeps happening with tha ...

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

indy8981
Level 1: Cadet

I was wondering if i can replace my Telstra Smart Modem and use my AX4/4STREAM AX3000
WI FI ROUTER to connect directly with my NBN Box? I have a Dlink COVR mesh system running off my router which is connected to my modem and it’s seems like I’m not ge ...

gofopod
Level 1: Cadet

I have NBN Business with the Telstra supplied Netgear modem and the Huawei E8372D 4G failover dongle. 
I want to unplug the dongle from the modem, and plug it in to my PC to use it as a standalone mobile broadband device when I am out of WiFi range on ...

denied
Level 4: Private Eye

Hi, I'm not sure if the sim card that comes with the Telstra Smart modems will interchange?I may have mixed two Sim cards when I received a new modem.

job
Level 2: Rookie

A device is connected to my wifi and I cannot identify it, MAC address lookup does not find it

ended909
Level 1: Cadet

Hi Guys, I have just been transferred from Telstra Broadfband Cable to HFC NBN and I was wondering if I might get some feedback or advice on using a 3rd party wi-fi router. I have done a bit of research and its probably 6 years since I had my head fu ...

Sia_2
Level 1: Cadet

Just received my new Gen2 modem, but the default user name and password is not working and I can't sign in to customize modem settings. any idea?I used admin / admin , admin / password and admin / 0000 for username / password

MarkW84
Level 2: Rookie

Hi all, I'm hoping someone can help me with what seems to be a stupid mistake I made tonight. Back story: My printer suddenly was not connected via WIFI to my laptop. When I went in to wireless settings and entered the WIFI password it kept saying th ...

RK45
Level 2: Rookie

Hi - looking for assistance with an install problem please. I bought the Deco M5 mesh system and have it set up and working over wifi. Have wired from the Smart Modem LAN port into Deco unit which is set up in Access Point mode. All wifi is turned of ...

BChar
Level 1: Cadet

Hey there, My NBN modem keeps turning off or resetting throughout the day. When it happens it resets and the connection takes about 2-5 minutes to get a connection again and about 1 minute later it will drop out again for about 30-60 seconds and then ...

A1530
Level 1: Cadet

Un able to connect t-box keep losing signal even hard-wired, plugged in iq4 foxtel works fine??????

Jamietannous
Level 1: Cadet

WiFi not working 

werna
Level 1: Cadet

i will change my unit to an address which has nbn connected so have iwhat do I now have to do?

tonyf9
Level 1: Cadet

I tried to place an online order for a WiFi Booster. I have not yet got any acknowledgement it has been received, and it is impossible to speak with anyone by phone.The App is useless!Can i have any suggestion of why the Track Order feature will not ...

Johnhetitage572
Level 1: Cadet

internet is running at 11mb 

genesearch
Level 1: Cadet

Am I mistaken,  the default configuration of this router,  only permits the choice of 2 DynDNS providers? DynDNS.org  - premium subscription service3322.org - redirects to a chinese website ie only one choice.There is a plethora of free DynDNS provid ...

BobStep
Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

Veegatica
Level 1: Cadet

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...

HashtagIT
Level 1: Cadet

Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...

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