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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 25: The Singularity cf4
Level 25: The Singularity

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

JohnDodson
Level 5: Eagle Eye

How can I...      Create a new very top level CrowdSupport category that is discussion about CrowdSupport itself?             Then within that how can I create a category for improvements to CrowdSupport?                       Then within that how ca ...

tomlab
Level 1: Cadet

can someone please check this please Billing Account reference number: 2000602391664Hi TOMMY,Just letting you know we've applied a credit to your account for the amount of $* on 24/09/2021 11:38:18 AM.This has not happened yet !

Daddy
Level 4: Private Eye

I noticed my wired devices are missing and wont connect. Is this a know issue with the new firmware? Is there something I can do to fix?

Larradin
Level 2: Rookie

My telstra smart modem Gen2 with voice backup must be hiding its network security key under a pseudonym. Where the h is the network security key?

G_J
Level 1: Cadet

Just wondering if anyone else has notice 2 things with this router and firmware level. 1 - Max upload speed has decreased from the previous firmware level - Not a lot. I used to get between 21 and 23 Mbps max sync speed but now its 19.53 all the time ...

Derek123
Level 1: Cadet

The WPA2 password on our Netgear Telstra Gateway Pro modem is no longer working. The network appears in the list of Wi-Fi options to connect to, ostensibly with full signal, but can't connect to it, at either of the 2.4GHz or 5GHz levels. We have res ...

Brolly
Level 1: Cadet

I have a MR2100 nighhawk locked to telstra but out of contract and want to use a belong sim since it was using the same network but I can get connectivity from the network when I insert the belong sim. i there a setting I can change or do I need to u ...

MHM2
Level 4: Private Eye

I have 2 DJA0231 appliances. One of them is on 20.3.c.0329-MR19-RB
The other one is stuck on 18.1.c.0585-MR7.1-RA for a while, several reboots. So I call BS on "automatic updates". One might think it does not matter, since settings cannot be backed up ...

buggeritttttttt
Level 1: Cadet

G'day all, It would appear that since my LH1000 firmware was upgraded to 0.15.16r none of my 2.4Ghz devices can connect to the modem. I have tried rebooting modem and devices, changing settings on the modem's Wi-Fi 2,4Ghz page, including password, bu ...

Mother57
Level 2: Rookie

Has anyone has an issue with their Telstra Smart  Modem Gen 2 rebooting many times? 

ASUS_User
Level 3: Gumshoe

Up until June this year - I had no trouble accessing the admin page of an ASUS router. I am using an ethernet cable to the router. First issue - I couldn't access the admin page over MS Edge - but could still reach it over Chrome. Then Chrome stopped ...

Rico83
Level 1: Cadet

Hi , i have a technicolor tg797n v3 sitting around pretty much new . I know these don't work directly with the nbn from my understanding , but they can be used to provide extra ports ? which is what id like to do .  I have the smart modem in one room ...

twotone
Level 1: Cadet

I have been waiting for 10 days now for my Telstra modem to be delivered to connect nbn at my new rented flat.The telstra support team tell me it is still being processed (despite My Telstra saying it would be delivered on the 9th of September and I ...

Trog_Hater
Level 1: Cadet

I have a Netgear Telstra Gateway Max (C6300BD-1TLAUS) and am migrating onto the NBN, I am staying with Telstra and the NBN hardware arrived this morning but I don't have a smart modem and I want to connect a landline. I tried the chatnow thing but th ...

MeandIn
Level 2: Rookie

I have a Telstra smart modem, gen 2. Never had an issue until it threw my sons PlayStation off. And has never reconnected. No big deal. Now its thrown my Telstra T box off. So i replaced the T box thinking it may be this. No, wasn't the box. Doesn't ...

BC210
Level 2: Rookie

Hi there,1. I would like to use a Linksys WRT3200 ACM MU-MIMO Router, so as to be able to configure a VPN client on my home network within the router.I presently have the Telstra Smart Gen2 which doesn't support VPN set-up ..... Is there a way I can ...

TheDreamTaker
Level 1: Cadet

I want to get a new non-Telstra modem for my home NBN. I believe any NBN-compatible modem will work. The questions are:Do I need the PPPoE username and password?What any other configuration information do I need to connect?How can I get any configura ...

Tricksterr
Level 1: Cadet

I have connected a linksys router to my new Telstra smart modem gen 2. I have signed up for ExpressVPN and loaded it’s firmware on the linksys router. But I cannot get the activation code to be accepted for ExpressVPN. 

Tigertheliger
Level 3: Gumshoe

Hello everyone and anyone that can help. Does anyone have the guidelines to get the Merlin MyQ wireless garage door opener to configure to the home internet LAN connection. It will connect on the work computer network but no joy at home with the stan ...

staiby13
Level 1: Cadet

I can’t connect to my wifi. I’ve restarted the modem and turned off the nbn, but the light is still blue. I can’t watch Netflix or even looking social media on my phone, I have to use my data. Can someone help please only had the wifi for two weeks

FOFEBA
Level 2: Rookie

In the room furthest from the modem wifi reception is poor. In that room but away from my smart tv I have an  Ethernet socket. Can I plug in a wifi booster [after setting it up} into that socket? Will I get the maximum speeds as it will have the mode ...

IG85
Level 1: Cadet

Hi All, I've got a Testra Gateway Pro (rebadged Netgear V7610) brand new but unable to connect to internet. Currently not with Telstra, therefore set it up manually with PPPOE for Spintel. Although I have a DSL connection established, I am unable to ...

bobndown
Level 1: Cadet

Hi, I have received a email from Telstra with the new rates for nbn , I also have a link to upgrade my modem but the link is not working, can some point me in the right direction as there are no options linked to my account.The following is info from ...

VFritz
Level 2: Rookie

I have a computer upstairs and it does not have WIFI capability. Am I able to use the Telstra WIFI booster (once connected and paired to my modem, then relocated upstairs) and connect the computer upstairs via an Ethernet cable? Will this work ?

Larradin
Level 2: Rookie

My telstra smart modem Gen2 with voice backup must be hiding its network security key under a pseudonym. Where the h is the network security key?

Trog_Hater
Level 1: Cadet

I have a Netgear Telstra Gateway Max (C6300BD-1TLAUS) and am migrating onto the NBN, I am staying with Telstra and the NBN hardware arrived this morning but I don't have a smart modem and I want to connect a landline. I tried the chatnow thing but th ...

BC210
Level 2: Rookie

Hi there,1. I would like to use a Linksys WRT3200 ACM MU-MIMO Router, so as to be able to configure a VPN client on my home network within the router.I presently have the Telstra Smart Gen2 which doesn't support VPN set-up ..... Is there a way I can ...

FOFEBA
Level 2: Rookie

In the room furthest from the modem wifi reception is poor. In that room but away from my smart tv I have an  Ethernet socket. Can I plug in a wifi booster [after setting it up} into that socket? Will I get the maximum speeds as it will have the mode ...

Mark230
Level 1: Cadet

So I have recently switched setups and had to get a USB WIFI Adapter called the ASUS USB-AC53 Nano USB Wireless adapter. As soon as I try to connect to Telstra WIFI my computer abruptly crashes. I tried to see if this issue was my adapter or the WIFI ...

techtard
Level 1: Cadet

G'day,I recently received from Telstra a new NBN modem. according to the box, it's a 'Telstra Smart Modem Gen 2 with Voice Backup' which I assume is the Arcadyan product I see on here spoken about.Anyway, i got it because my old unit would lose conne ...

Lo4
Level 4: Private Eye

I want to remove intruder devices connecting to my Smart modem gen 2. I am not computer literate and been unable to find a solution. Any help will be grateful. Thanks

jagged51
Level 1: Cadet

I have a couple of devices that will only work at 2.4 and even though my Telstra box is broadcasting at both frequencies these dumb devices claim to see only the 5.0 and consequently can't connect (even though various other devices in my home have no ...

MTBnut
Level 3: Gumshoe

Received firmware update to my Smart Modem early yesterday morning.  Telstra upgraded from 18.1.c.0585-MR71.-RA up to 20.3.c.0329-MR19-RB One of the bug fixes I was waiting for finally arrived.  For us FTTN users, there was a problem that following a ...

abthomp
Level 14: Field Agent

Since the modem update on 18/19 Ausgust I've had to reboot my PC every morning in order to actually get a connection to the internet.What happens is I wake the PC from sleep, it shows it's connected but I cannot access any web pages or e-mail.Reboot ...

iluglb
Level 1: Cadet

I have been having issues with NBN FTTNLatest telstra tech has said to get a new splitter as they only last apparently 12monthswhere do you get one? when in lockdownHow do you know if its the right one  

BurboP
Level 4: Private Eye

My Telstra Smart Modem Gen 2 is still running with firmware version 0.13.01r.Does or will this automatically update to the latest version 0.14.12r , or is it necessary to contact Support ??? I ask as I want to invoke URL filtering at modem level and ...

wolf_l
Level 1: Cadet

Hi all, I have Telstra Gen 2 Smart Modem, my laptop / phone / ipad etc can all connect to the wifi. However my tv and my PC cant (but both can connect to other wifi and phone hotspot, and can connect via ethernet). I contacted the manufacturer and th ...

Tomas_Lloyd
Level 3: Gumshoe

Basic description of the problem: It won't connect using the DSL/NBN connection.
(Currently on 4G backup.)

Modem:
/ Product Vendor: Arcadyan
/ Product Name: LH1000
/ Boot Version: 1.0.38-116.118
/ Firmware Version: 0.13.01r
/ Hardware Version: 01

Modem Statu ...

JNev1
Level 1: Cadet

Hi There, I have configured my (FTTN) Telstra modem to be a Wireless Access Point upstairs (using a Powerline extender to connect the two) to provide greater wifi access throughout my house. My primary router is a Netgear Nighthawk.Question is, havin ...

Bluenage
Level 4: Private Eye

Hi All Yesterday I received our new NBN modem, the current firmware is 0.13.01r.  According to the Telstra website the updated firmware is 0.14.12r. How is my modem updated and when is it likely to occur? Thank you

Frustrated138
Level 3: Gumshoe

I am told my NBN services is working. I have had 7 technicians attend my property who report that everything is working. After all these visits the NBN box on light is blue and the connection light is always flashing blue which it has been doing for ...

MaxWT
Level 1: Cadet

Hi All. I have Ethernet wired my house with Cat6 on FTTN service with the Telstra Ver.2 and Telstra Wi-Fi booster. Now I need multiple Ethernet points to maximise speed to service multiple devices and entertainment equipment. Can I use the spare Wi-F ...

MTBnut
Level 3: Gumshoe

Wondering if anyone else has experienced the following: The last few weeks there has been known Telstra mobile signal strength issues in my immediate area. Outages advises they are working on a fix. I am on FTTN and there has been no problems with th ...

OzChemist
Level 3: Gumshoe

Hi Crowd! We've recently suffered a problem with our NBN FTTC unit (which we are awaiting an NBN technician to fix - booked and fingers crossed) - but that's not the issue. Whatever blitzed the FTTC unit appears to have KO'd the SIM in the Telstra "S ...

bigorangecat
Level 2: Rookie

 This router supports OpenVPN so has anyone managed to install NordVPN server configuration file to it?

Ashman
Level 2: Rookie

Hi all, I'm trying to input a static IP lease but it won't let me enter the devices MAC address and is instead showing a drop down with the words "custom" with no way of entering the MAC address I'm running a Telstra Smart Modem Gen 2 (Technicolor DJ ...

KewKewKew
Level 2: Rookie

At 1:50 into this Telstra setup video, it shows plugging black end cable into FXO port on the modem:https://www.youtube.com/watch?v=Pwsf3xaxGfM Why is this needed when the NBN doesn't carry any analog service?

Naresh1
Level 1: Cadet

Hi there I am waiting for my modem from last week.when I will get it. Thanks 

OddGuy
Level 2: Rookie

A sad story - I'll try to keep it short.  Have used MacBook Pros for over a decade.  Started having problems with NBN connection with old Telstra Gateway modem and was persuaded by Telstra support to purchase a new Smart Modem Gen 2.  All devices wor ...

markus3032
Level 1: Cadet

Millions of home Wi-Fi routers are under attack by botnet malware, just a week after a researcher put up a blog post showing how to exploit a vulnerability in the routers' firmware.The problem is that at least 36 other models of routers distributed b ...

pommyStu
Level 1: Cadet

Our business upgraded to NBN 3-4  years ago - after finally finding us a static IP address we have had terribly unreliable access to our network remotely via the Telstra supplied V7610 Netgear modem.  Current software is V2.2.2.6A which is most curre ...

4ppu
Level 1: Cadet

I'm having issues with my Router, in recent I have performed a password change in bigpond. I didn't realise, I'm required to update the password in mygateway. In prior this there was issue, I was unable to access MS Teams, Skype and Webstore of Chrom ...

mingle
Level 2: Rookie

There have been a number of threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working. It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is i ...

lmstearn
Level 6: Bloodhound

Product Name Technicolor DJA0231 Software Version 18.1.c Firmware Version 18.1.c.0585-MR7.1-RA Hardware Version VCNT-ANot much changed with the modem settings other than a port forward and the addition of a static IP lease, soon to expire.Clicked the ...

Bloggs2
Level 1: Cadet

Hi everyone, I have a NAS server with VPN (OPenVPN) using Port 443, and suddenly that Port appears blocked by Telstra.  I also tried Port 442, same issue.  Can anyone advise a safe port number to use on Router, server and VPN config that Telstra will ...

Kessu
Level 1: Cadet

Why does the modem no longer show connected devices? 

lillypilly9
Level 1: Cadet

For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...

iainin
Level 1: Cadet

After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

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