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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 25: The Singularity cf4
Level 25: The Singularity

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

jaseee96
Level 1: Cadet

Hi All, Hoping someone might be able to shed some light on the matter. So I am about to move into a place upstairs. I rent currently, The landlords will not pay for a line to run into the unit upstairs & I'm not going to pay for it either and current ...

AS533
Level 1: Cadet

“I can't seem to be able to edit names of connected devices showing in my WIFI or wired list. I'd like to clean them up and either: *  rename them (so I can easily identify them)*  remove them altogether*  fill in missing info in the 'Hostnames' colu ...

Jj1471
Level 1: Cadet

Hi we have had our internet down for 5 days. The technician came around and fixed a cable but said our modem is broken. We went to the store they didn’t have appointments. Told to call a number. The phone message suggested the app. The app told me to ...

Firepac
Level 2: Rookie

I have a new Smart Modem Gen 2 DJA0231TLS, which I have successfully set up and is working perfectly. I did change the supplied wifi network name and password to the old one and everything works.When I try to set up the Telstra Smart wifi Booster Gen ...

Bruce-York
Level 1: Cadet

MY MODEM WAS ORDERED ABOUT 25TH SEPTEMBER AND HAS STILL NOT BEEN DELIVERED.  WHEN CAN I EXPECT IT PLEASE AS IT WAS MEANT TO BE DELIEVERED IN 7-10 DAYS FROM THIS DATE?   THANBKS,    

DMB66
Level 1: Cadet

Have tried pairing to my new Gen 2 modem and no luck (DETA light switches). Have turned off the band steering and it seems no devices can find the 2.4 GHz network (Lifx bulbs and a smart power adaptor cannot find it as well). Did the online support w ...

Robbiek2009
Level 1: Cadet

What range extender would work with this mobile hotspot unit 

Gul2
Level 2: Rookie

Hi please can anyone help I want to use a non telstra router to connect to nbn I have got home phone as well can anyone tel me please how can i connect the home phone as new router comes with no home phone port its asus mesh wifi 6 xt8 I have got nbn ...

JoshuaClayAck
Level 1: Cadet

Recently purchased a new booster for the home from Telstra (black box)followed setup instructions moved it to a place that should work for us to boost the signal.only able to get an orange light. The only place the booster light goes a solid blue is ...

ChrisB6
Level 1: Cadet

Hello,I have just received a new Telstra Smart Modem Gen 2 and I have successfully set up a Port Forward service for one of the computers in my home network.However when I try to reserve the IP address for that same computer (via local network, add n ...

trimbojd
Level 1: Cadet

Hi, I have a Telstra Arcadian modem and wish to setup a Nord VPN on my home network. I have a connection to NBN (fibre to the node), a landline and the Arcadyan provides me with 2.4GHz and 5GHz networks and guest networks. Appreciate any assistance w ...

Tigertheliger
Level 3: Gumshoe

Hello everyone and anyone that can help. Does anyone have the guidelines to get the Merlin MyQ wireless garage door opener to configure to the home internet LAN connection. It will connect on the work computer network but no joy at home with the stan ...

PeterZourkas
Level 2: Rookie

Hello,My broadband connection (via ethernet cable) is intermittently not working when I start my PC. The wireless connection works well but I have found that I need to unplug and re-plug my ethernet cable across the different LAN ports several times ...

Snowie6
Level 3: Gumshoe

Perhaps a poor title, but I am not sure how else to describe it. We have a Telstra Smart Modem 2 (Arcadyan, LH1000, firmware 0.15.16r) and for the last few weeks when you open up an internet page it sits there and says something like this:      This ...

MarcusX
Level 2: Rookie

Hi Guys, I have recently purchased a Firewalla Blue plus. when I connected it to my home network, the Firewalla app does not see the Firewalla device. I have tried with DHCP and also disabling DHCP on the router in case there are compatibility issues ...

Demanly
Level 1: Cadet

Hi there,Since yesterday our Wifi Booster stays on red. I reset it and connected to the main mobile using the cable provided. It goes blue after 3 minutes but as soon as I remove the cable the Wifi Booster goes red again.any tips?Thnkas

ClubJilliby
Level 1: Cadet

I had my NBN Wireless intstalled last Thursday.  I have been trying to connect my wireless printer, central aircon and Google Home added to my Telstra Wireless network.  When my Smartmodem Gen2 was setup out of the box, it only displayed a single wir ...

ALZ_72
Level 2: Rookie

Hi,
Telstra Smart Modem Technicolor DJA0231 (firmware 20.3.c.0329-MR19-RB) Trying to use the “Time of Day” blocking functionality to restrict access to a certain device during school hours.  However, it’s appears the device is still functional and onl ...

Fat_Barry
Level 1: Cadet

I previously had a DJN2130 (Telstra Gateway Frontier) modem that I was using for my home network, and decided to switch it to a DJA0231 (Telstra Smart Modem Gen 2) due to the Gen 2 taking up less physical space. My Canon MG2965 printer was unable to ...

jk2outcast
Level 2: Rookie

Hello,I'm hoping to reach out to cf4, who has an abundance of knowledge and information relating to home networking.I recently migrated my Telstra Cable internet service (which I've had since it was introduced to Melbourne back in the late 90's) acro ...

sohohome
Level 2: Rookie

Hi Support,Could you please help me here:The 2.4G wifi is not working recently. Here is my troubleshooting:1. Rebooted the Modem several times.2. Reset the Modem to factory default.3. Tried to turn off Band Steering, but only the 5G ssid is there, no ...

my2dor
Level 1: Cadet

I would like a recommendation for a reliable & good plug & play modem to replace the existing Telstra modem?Especially to cater for heavy wifi usage to support streaming & gaming. 

Chris10
Level 1: Cadet

I replaced my Telstra modem with a new model.It came with a new WiFi Name and Password. I successfully installed the new unit but I can still see the old network name even though the old modem is unplugged and in a box.Sometimes when I scan for netwo ...

ImNotABot
Level 1: Cadet

Hi All,Further to @drog‘s question in March 2020, (thanks Drog) I’m trying to set up my NAS for a Wordpress site and it’s prompting me for router and firmware details. I have a Technicolor DJA0231 but I can’t find the relevant router details. Can any ...

Baitken
Level 1: Cadet

The dashboard app is not available on the App Store where do you get it or how else can I change channels to try to improve my modem performance?

PeterZourkas
Level 2: Rookie

Hello,My broadband connection (via ethernet cable) is intermittently not working when I start my PC. The wireless connection works well but I have found that I need to unplug and re-plug my ethernet cable across the different LAN ports several times ...

Snowie6
Level 3: Gumshoe

Perhaps a poor title, but I am not sure how else to describe it. We have a Telstra Smart Modem 2 (Arcadyan, LH1000, firmware 0.15.16r) and for the last few weeks when you open up an internet page it sits there and says something like this:      This ...

MarcusX
Level 2: Rookie

Hi Guys, I have recently purchased a Firewalla Blue plus. when I connected it to my home network, the Firewalla app does not see the Firewalla device. I have tried with DHCP and also disabling DHCP on the router in case there are compatibility issues ...

sohohome
Level 2: Rookie

Hi Support,Could you please help me here:The 2.4G wifi is not working recently. Here is my troubleshooting:1. Rebooted the Modem several times.2. Reset the Modem to factory default.3. Tried to turn off Band Steering, but only the 5G ssid is there, no ...

GeoKap
Level 1: Cadet

I am looking at adding a Wifi Extender to me Gen 2 Router. The Gen 2 extender has an ethernet port on the back. Is it possible to connect a device such as a TV/media etc to the ethernet port of the wifi extender?

tomlab
Level 1: Cadet

can someone please check this please Billing Account reference number: 2000*********Hi TOMMY,Just letting you know we've applied a credit to your account for the amount of $* on 24/09/2021 11:38:18 AM.This has not happened yet !

Larradin
Level 2: Rookie

My telstra smart modem Gen2 with voice backup must be hiding its network security key under a pseudonym. Where the h is the network security key?

Trog_Hater
Level 1: Cadet

I have a Netgear Telstra Gateway Max (C6300BD-1TLAUS) and am migrating onto the NBN, I am staying with Telstra and the NBN hardware arrived this morning but I don't have a smart modem and I want to connect a landline. I tried the chatnow thing but th ...

BC210
Level 2: Rookie

Hi there,1. I would like to use a Linksys WRT3200 ACM MU-MIMO Router, so as to be able to configure a VPN client on my home network within the router.I presently have the Telstra Smart Gen2 which doesn't support VPN set-up ..... Is there a way I can ...

FOFEBA
Level 2: Rookie

In the room furthest from the modem wifi reception is poor. In that room but away from my smart tv I have an  Ethernet socket. Can I plug in a wifi booster [after setting it up} into that socket? Will I get the maximum speeds as it will have the mode ...

Mark230
Level 1: Cadet

So I have recently switched setups and had to get a USB WIFI Adapter called the ASUS USB-AC53 Nano USB Wireless adapter. As soon as I try to connect to Telstra WIFI my computer abruptly crashes. I tried to see if this issue was my adapter or the WIFI ...

techtard
Level 1: Cadet

G'day,I recently received from Telstra a new NBN modem. according to the box, it's a 'Telstra Smart Modem Gen 2 with Voice Backup' which I assume is the Arcadyan product I see on here spoken about.Anyway, i got it because my old unit would lose conne ...

Lo4
Level 4: Private Eye

I want to remove intruder devices connecting to my Smart modem gen 2. I am not computer literate and been unable to find a solution. Any help will be grateful. Thanks

jagged51
Level 1: Cadet

I have a couple of devices that will only work at 2.4 and even though my Telstra box is broadcasting at both frequencies these dumb devices claim to see only the 5.0 and consequently can't connect (even though various other devices in my home have no ...

MTBnut
Level 3: Gumshoe

Received firmware update to my Smart Modem early yesterday morning.  Telstra upgraded from 18.1.c.0585-MR71.-RA up to 20.3.c.0329-MR19-RB One of the bug fixes I was waiting for finally arrived.  For us FTTN users, there was a problem that following a ...

abthomp
Level 14: Field Agent

Since the modem update on 18/19 Ausgust I've had to reboot my PC every morning in order to actually get a connection to the internet.What happens is I wake the PC from sleep, it shows it's connected but I cannot access any web pages or e-mail.Reboot ...

iluglb
Level 1: Cadet

I have been having issues with NBN FTTNLatest telstra tech has said to get a new splitter as they only last apparently 12monthswhere do you get one? when in lockdownHow do you know if its the right one  

BurboP
Level 4: Private Eye

My Telstra Smart Modem Gen 2 is still running with firmware version 0.13.01r.Does or will this automatically update to the latest version 0.14.12r , or is it necessary to contact Support ??? I ask as I want to invoke URL filtering at modem level and ...

wolf_l
Level 1: Cadet

Hi all, I have Telstra Gen 2 Smart Modem, my laptop / phone / ipad etc can all connect to the wifi. However my tv and my PC cant (but both can connect to other wifi and phone hotspot, and can connect via ethernet). I contacted the manufacturer and th ...

Tomas_Lloyd
Level 3: Gumshoe

Basic description of the problem: It won't connect using the DSL/NBN connection.
(Currently on 4G backup.)

Modem:
/ Product Vendor: Arcadyan
/ Product Name: LH1000
/ Boot Version: 1.0.38-116.118
/ Firmware Version: 0.13.01r
/ Hardware Version: 01

Modem Statu ...

JNev1
Level 1: Cadet

Hi There, I have configured my (FTTN) Telstra modem to be a Wireless Access Point upstairs (using a Powerline extender to connect the two) to provide greater wifi access throughout my house. My primary router is a Netgear Nighthawk.Question is, havin ...

Bluenage
Level 4: Private Eye

Hi All Yesterday I received our new NBN modem, the current firmware is 0.13.01r.  According to the Telstra website the updated firmware is 0.14.12r. How is my modem updated and when is it likely to occur? Thank you

Frustrated138
Level 3: Gumshoe

I am told my NBN services is working. I have had 7 technicians attend my property who report that everything is working. After all these visits the NBN box on light is blue and the connection light is always flashing blue which it has been doing for ...

MaxWT
Level 1: Cadet

Hi All. I have Ethernet wired my house with Cat6 on FTTN service with the Telstra Ver.2 and Telstra Wi-Fi booster. Now I need multiple Ethernet points to maximise speed to service multiple devices and entertainment equipment. Can I use the spare Wi-F ...

MTBnut
Level 3: Gumshoe

Wondering if anyone else has experienced the following: The last few weeks there has been known Telstra mobile signal strength issues in my immediate area. Outages advises they are working on a fix. I am on FTTN and there has been no problems with th ...

markus3032
Level 1: Cadet

Millions of home Wi-Fi routers are under attack by botnet malware, just a week after a researcher put up a blog post showing how to exploit a vulnerability in the routers' firmware.The problem is that at least 36 other models of routers distributed b ...

pommyStu
Level 1: Cadet

Our business upgraded to NBN 3-4  years ago - after finally finding us a static IP address we have had terribly unreliable access to our network remotely via the Telstra supplied V7610 Netgear modem.  Current software is V2.2.2.6A which is most curre ...

4ppu
Level 1: Cadet

I'm having issues with my Router, in recent I have performed a password change in bigpond. I didn't realise, I'm required to update the password in mygateway. In prior this there was issue, I was unable to access MS Teams, Skype and Webstore of Chrom ...

mingle
Level 2: Rookie

There have been a number of threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working. It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is i ...

lmstearn
Level 6: Bloodhound

Product Name Technicolor DJA0231 Software Version 18.1.c Firmware Version 18.1.c.0585-MR7.1-RA Hardware Version VCNT-ANot much changed with the modem settings other than a port forward and the addition of a static IP lease, soon to expire.Clicked the ...

Bloggs2
Level 1: Cadet

Hi everyone, I have a NAS server with VPN (OPenVPN) using Port 443, and suddenly that Port appears blocked by Telstra.  I also tried Port 442, same issue.  Can anyone advise a safe port number to use on Router, server and VPN config that Telstra will ...

Kessu
Level 1: Cadet

Why does the modem no longer show connected devices? 

lillypilly9
Level 1: Cadet

For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...

iainin
Level 1: Cadet

After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

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