You can view the latest Arcadyan Firmware Updates here.
Have a question about the latest update? This is the place for discussion!
Post a reply to this thread below to get involved with the discussion or ask a question.
As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...
I recently had the NBN connected (2 days ago) and have had nothing but issues. On some devices the internet is working, however on 3 devices the wifi connection is not visible and therefore I have no access to the internet on these devices. I can see ...
Hi,Received this 3G Bigpond Elite "Network Gateway" from a friend, put in my 4G SIM card and managed to get Wifi, but no Internet. It is asking me for the Username and Password of my friend, but he had too many to remember. The modem gives me the adm ...
The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...
Has any body else noticed that the Network Share of Technicolor version of the Gen 2 Modem (DJA0231) are no longer visible n file managers. To access the network share the IP address of the share has to be used (example \\192.168.0.1). The other thi ...
I'm getting quite frustrated with my ADSL nbn connection I'm looking at getting a better router but I'm stuck with the Telstra router due to adsl is there anyway I can get rid of it and just use a byo router without resorting to Bridge mode because I ...
If I want to use the Asus router for wifi and lan, what is the best setup? Access point mode? Any settings in either modem to be used other than just connecting my Telstra modem with network cable? I don’t want to bridge the Telstra modem.
I accidentally unplugged my black NBN box, now it doesnt boot downstream or upstream it only shows power LED then when it tries to reboot downstream, upstream flash once blue and online is green but only for a second , then the boot loop happens agai ...
Iphone X appears twice?Quick question...i own a iphone X and i renamed it as seen above in pic, my lil question is why does it appear TWICE? is it because of 2.4ghz and 5ghz connections? Why dont other devices appear same way if they are able to conn ...
Good morning, I recently bought an Eero and I have been trying to configure it with the Telstra smart modem, if I simply plug it in it works. However it is recommended I set it up with the modem in bridge mode to get the best experience from the Eer ...
I am having trouble with my Latest modem.Telstra gen with voice backup (a sim card). The wifi is extremely weak most of the time. I could once get wifi in my shed now it barely gets to the back door of my home. My television is only about 8 metres fr ...
My 82yr old father, is home alone and been without a landline for weeks now as Telstra drag their feet with his NBN connection. Telstra cut his working landline to install NBN but in the process leave him without a working phone for weeks. He doesn’t ...
I have enabled both guest accounts 2.4 & 5g on the modem. When I do speed tests I get a download speed of around 46 however the upload speed is 0.09. How can I fix this? Thanks in advance
I've just purchased a Netgear Nighthawk M5 Mobile Router. When using it at home, I need to connect it to several ethernet-connected devices. I also have a (fast, reliable, cheapish) cable internet connection which will soon be made obsolete because o ...
In the past with the smart modem I have set up and used a few different ports to run servers for Minecraft and terraria and basically any game with a dedicated server download worked fine once I got them running. Coming back to play some games after ...
As per the instructions of the globe, I have switched my modem over to 2.4Ghz and also taken down the firewall. The globe however will not connect. I figured it may have been a problem with the globe but I just tested it at my friends house (who has ...
We recently purchased a Telstra Smart Modem Gen 2. We were told that there will be a technician checking our modem and connecting us to NBN ~2 weeks from the date of purchase. However, the Telstra staff told us that we can use the modem to connect to ...
Hi, We recently installed the Smart Modem Gen 2 as provided by Telstra. (assuming they are trying to migrate all customers to the Dual connection, easing pressure on current assets with wifi.) Installed into existing home network as a direct replacem ...
Hiso every time I try to stream something via my Foxtel box the nbn stops working and I have to reset my modem. I can stream all other services via my smart TVs. Anyone have any ideas?
I have a few problems/questions with the latest firmware 13.01r on ARCADIAN LH1000.Devices never list from the Devices tab at Home. I see a refresh button, when pressed refreshes nothing. I see devices in a tree on the home tab but the details are not ...
I've been having a problem for a while now and Telstra don't seem to be able to help. Intermittently, I lose access to my media servers and smart plugs along with my Telstra TV internet access. The following details (forgive me for the length of this ...
My Gen2 Telstra Smart Modem has been on back up connection since a power outage (storm). No WAN/DSL light on back of modem. All other lights Green. Steps taken: Rebooted Modem / Reset Modem / Ethernet Cables replaced. NTD data port is not showin ...
I have just ungraded all PC's to Windows 10, I cannot no longer access devices on my home network. If I use a Neatgear router all is fine (Phone does not work). I have a feeling that somewhere there must be a setting to adapt to Windows 10??
Has any body else noticed that the Network Share of Technicolor version of the Gen 2 Modem (DJA0231) are no longer visible n file managers. To access the network share the IP address of the share has to be used (example \\192.168.0.1). The other thi ...
If I want to use the Asus router for wifi and lan, what is the best setup? Access point mode? Any settings in either modem to be used other than just connecting my Telstra modem with network cable? I don’t want to bridge the Telstra modem.
Good morning, I recently bought an Eero and I have been trying to configure it with the Telstra smart modem, if I simply plug it in it works. However it is recommended I set it up with the modem in bridge mode to get the best experience from the Eer ...
I have enabled both guest accounts 2.4 & 5g on the modem. When I do speed tests I get a download speed of around 46 however the upload speed is 0.09. How can I fix this? Thanks in advance
I've just purchased a Netgear Nighthawk M5 Mobile Router. When using it at home, I need to connect it to several ethernet-connected devices. I also have a (fast, reliable, cheapish) cable internet connection which will soon be made obsolete because o ...
My Gen2 Telstra Smart Modem has been on back up connection since a power outage (storm). No WAN/DSL light on back of modem. All other lights Green. Steps taken: Rebooted Modem / Reset Modem / Ethernet Cables replaced. NTD data port is not showin ...
I recently got Telstra smart modem gen2 with nbn and I was running my P2PWIFICAM on it for remote visibility suddenly it stopped from internet while in local lan can works fine. I doubt that Telstra modem or Telstra is blocking this type of traffic , ...
Hi, I would like to leave a positive review for a Telstra staff member please. Can you please let me know how I can go about that? Kindest regards, Robyn
So im trying to connect my smart light switch which is uses the 2.4ghz channel.
Ive looked at many suggestions to go into the gateway and turning off band steering from the 2.4ghz tab and then it would separate into two different SSID for me to connec ...
I have had a fault since 2 March with my smart modem. Light on front solid blue. I have been through 8 level 1 trouble shooting exercises via online message chat and 3 phone calls where I was able to get through to a person who then also went throug ...
Macbook Pro (2109) MacOS 10.15.7 not connecting to Smart Modem Gen 2 L, Model LH11000During 6 weeks of internet dropouts up to 10 times an hour for 1-2 minutes each time, I've installed two brand new Telstra Smart Modems. But NEITHER modem will conn ...
Since I joined Telstra my wifi’s disconnects randomly in a day and reconnects after few seconds or minutes. Is anyone experiencing same issues? I have couple of Ethernet connected devices working fine and modem do not show any sign of wifi’s disconne ...
Hi everyone, I recently got the Telstra smart modem but have now lost all my channels on my Panasonic Viera TV. Have tried re-tuning but all the channels are now saying bad signal and pictures are pixelated (like the old ABC logo before Rage started ...
I recently received a Telstra Smart Modem Gen 2 and now my Chromecast and Telstra Essential Pro 2 phone will not recognise the wifi on the new modem. I previously had a Telstra Smart Modem/Telstra Frontier Gateway. All my other devices (laptops, Gala ...
Hi, I have just received the battery back-up devise for Smart Modems, I ordered it with points from my Telstra Plus account. I have a Generation 2 Smart Modem but the current power supply is hard-wired into modem, there is no external socket to chang ...
For your information, when you log into your Telstra Smart Modem Gen2 LH1000 router and enter http://192.168.0.1/help.pdf you will get the user manual for the modem.
OK so have the Telstra Smart Modem and previous equipment that works can no longer be found on system? One Telstra TV unit & printer (right next to modem) no longer come up on the network and even when trying to Pair/search can not locate the modem W ...
Hi All, Can someone please let me know how they mat have overcome an issue I am having. All my devices except my 2018 MacBook Pro are working fine with Telstra NBN. My MacBook will join the network and then load pages super slow. I have a Gen 2 Smart ...
HiI have a Telstra Gen2 Technicolor modem, DJA0231. Since about a week ago it doesn't broadcast 2.4Ghz anymore, only 5 Ghz. I have a few devices which only work with 2.4Ghz, and they can't connect anymore. I see some old threads saying similar issue ...
I have telstra NBN smart modem gen2. Everything is good except for the 5G wifi. The 5G wifi seems to disappear time to time. And the fixed devices like google home, fire tv keep getting disconnected from the 5G wifi even though they are right next to ...
I currently have Wireless NBN connection to my home and am using a Telstra GEN2 Model DJA0231 modem. My GEN 2 modem replaced a Telstra supplied TG800vac modem which originally came when our Wireless NBN was connected in 2016.Rather than disposing of ...
I have a F@st 5355TLS modem and i have added some devices under parental control.I have recently discovered that the devices i added have duplicated or tripled in the drop down list.Each time I go to parental control,in the drop down list i see the s ...
Hi there,I have noticed the ad for the new Telstra Modem which also has 4G backup. How is this available for existing customers? I still have my original Telstra Modem from when I connected to NBN some years ago.Thanks,Robert
Before attempting to connect to the internet confirm that your NBN connection has been provisioned. This this may take up to a week after you have received the NBN Connection Box. Refer to the Australian D-Link DSL-5300 user manual, revision 1.11 dat ...
I recently had the NBN connected (2 days ago) and have had nothing but issues. On some devices the internet is working, however on 3 devices the wifi connection is not visible and therefore I have no access to the internet on these devices. I can see ...
For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...
After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...
I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...
I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...
I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...
I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...
I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling, Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...
Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01). Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...
Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work?
I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night. ...
Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...
Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...
I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...
Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...
You can ask all the questions and wait for hours on hold for technical assistance but still none the wiser. Telstra do no realise all their sins for years gone by are haunting them now. Must admit NBN has nothning to do with Telstra. Basically c ...
If I call I get sent a text message, when i use the app it ends up showing 404, when I use the chat room you never answer just bots that send web pages... Why did you forget your customers your company is a joke really.
Like @MurrayWA I either need to set the DNS on the modem itself or have the DHCP server offer 1.1.1.2 (cloudflare's malware-blocking DNS - https://one.one.one.one/family/).This change is mandatory, yet there's no obvious way to configure it on the Ar ...
