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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Level 2: Rookie

Hello, as I stated in the title my modem is not showing any lights on top but on the back it says green for both Wi-Fi and power. Please help with this since I don't know what to do now.

Level 1: Cadet

HiOn my account I have an internet and data number for my NBN. It starts with an N and finishes with a R. Where do I find that on the modem? We have only 3 NBN services but I have six numbers ? Thank you

Level 1: Cadet

Evening all.

Apologies if there's the perfect solution out there for this in the forums, but I did have a look and couldn't see the answer.

My question: Is there a simplified setup procedure somewhere for using 3rd party routers on a HFC NBN?

My problem ...

Level 7: Deputy Inspector

We have fibre to the node, and a TELSTRA Smart Modem Gen 2, (DJA0231 - Firmware 18.1.c.0543-950-RA. We have quite a few things on the home lan - between smart home devices, lights, switches, TVs, laptops, ipads, watchs and phones, there are also seve ...

Level 2: Rookie

Hi I have a Telstra Smart Modem Gen2 modem with 3 connected via DECT T-Voice-503 handsets that occasionally for some reason return a busy signal after two rings on inbound calls. You can bring it to life by making an outgoing call but its intermitten ...

Level 1: Cadet

I find the pricing of the Telstra Smart Wi-Fi Booster Gen 2 interesting. At $288 these cost more than a Telstra Smart Modem Gen 2 costs which is $216.

The booster don't have the 4 port switch, no lte/adsl/pstn etc. So shouldn't they cost LESS? But is ...

Level 1: Cadet

Lately I’ve been experiencing issues with my internet connection being very slow and having dropouts randomly, they’re no pattens to the dropouts though. I’ve been researching a lot on this topic and found a problem that is very relevant to the curre ...

Level 1: Cadet

I have just purchased a Netgear Nighthawk X6 AC2200 WiFi Mesh Extender and set it up with a Telstra Smart Modem Gen2 but the wifi now drops out within 30 mins-1 hour and when it tries to reconnect has an incorrect password error (even though it is co ...

Level 1: Cadet

My Gen 2 modem (NBN) is set to default to use the 5GHz band width which is fine. I have just installed garden lights that require the 2.4GHz to operate. How do i set up my Gen 2 smart modem to switch to the 2.4GHz when i want to use the app to turn o ...

Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

Level 1: Cadet

I've been searching around and I can't find any clear instructions on how to set up a HDD to be accessible wirelessly via my Smartmodem Gen 2 (could find instructions for the old Gateway modem though). Is there a reasonably idiot-proof guide floating ...

Level 1: Cadet

My Internet connection drops from time to time for 3-4 seconds.I noticed during this time the Online led on the modem, which is normally Green, turns to White.I checked the webpage of the modem but I see the "DSL Uptime" and  "Showtime" show more the ...

Level 3: Gumshoe

My modem is a Technicolor DJA0231, Software Version 18.1.c, Firmware Version 18.1.c.0543-950-RA.Recently my smartphone and spare computer will not connect on wifi -were fine before. My iPad does connect. All lights look fine, I did a factory reset bu ...

Level 1: Cadet

If I buy my own Smart Modem on Ebay can it be used with Telstra voip as the ones sent out on a new service are preconfigered how would a used one be set up?

Level 1: Cadet

Not sure if this is in the correct board.I am trying to set up a new wired connection from my NBN modem in the garage.I have a connection from UNI-D1 to kitchen where my WIFI router is. No problems with that but when I try to set up a wired connectio ...

Level 1: Cadet

A mate of mine has a spare Telstra smart modem gen 2. I currently use a data sim for my home internet. If I were to borrow his modem, would it be possible to use it as a 4g router without any wired connection? And if it works, I know the usual 4g bac ...

Level 2: Rookie

Further to yesterday’s posts about  Nokia 2.3 to Telstra Technicolor DJA0231 Smart Modem wi fi issues. Tried today and changed modem settings DISABLED Band Steering on 2.4ghz band which meant it displayed   5G after network wifi name. My iPad and Sam ...

Level 2: Rookie

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

Level 1: Cadet

I need to prevent Ddos attacks from an xbox1

Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

Level 1: Cadet

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...

Level 1: Cadet

Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...

Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

Level 5: Eagle Eye

Hi Everyone I received my new NBN connection box and modem on Friday. As the connection box only flickered blue lights I asked a question in Crowd Support about getting an up to date adapter for my phone which Jupiter kindly answered. I got the adapt ...

Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate it’s doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets.No help from Telstra, what can I do?

Level 1: Cadet

Our fixed wireless wi fi signal doesn’t reach to our back room. The boosters From Telstra Say they don’t work with fixed wireless. Any suggestions on how to boost our signal? 

Level 1: Cadet

They link fine with the modem when I attach the yellow cable and all that but as soon as I locate it in the next room it goes through all the process but the light just ends up going back to red.They definitely work as I can rotate them with the the ...

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