Broadband & nbn™

Modems & Hardware

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Unit1
Level 1: Cadet

I have been waiting for delivery of my new modem and items on a new NBN plan I've joined. I opted for no technician as I can do a self install.But yet twice now i've been advised someone is coming out, each day I've taken a day off work and they neve ...

change
Level 1: Cadet

Hi, I have just installed a wifi booster for my home NBN. I got a SMS from Telstra that they will monitor its performance for 24 hours and let me know the result. My question is - does this mean Telstra has back door access to my modem to exfiltrate ...

geoffilling
Level 2: Rookie

I use an internet music application called JamKazam that allows playing music together with low latency. It was working well up till Tuesday last week. Now those of the groupr that have the technicolour version of the smartmodem 2 have significant pa ...

geoffilling
Level 2: Rookie

I have a friend who has a Telstra smartmodem 2, technicolour version. It has buggy firmware that loses packets. She has a tp-link archer Vr1600-v modem. Can she use that. I cannot see any way that it can be configured for IPoE, and I think that precl ...

geoffilling
Level 2: Rookie

I have a friend who has the Technicolour version of the Smartmodem 2. It has buggy firmware that loses packets. She has access to a Netgear modem, but that appears to support phone connections only using the Broadsoft IMS (DOT). Is there a way to rec ...

GR12
Level 3: Gumshoe

I currently use a Telstra Smart Modem (Arcadyan, LH1000) as my modem, connected to an NBN box, both located at the front of my solid brick house. I recently connected a second Telstra Smart Modem (Technicolor, DJA0230) as an Access Point (not in Brid ...

TM68
Level 1: Cadet

have been a loyal customer for over 15 years and have had the same modem since nbn was connected it is very slow and want to upgrade to a smart modem why are only new customers offered this for free.

Dman1
Level 1: Cadet

Hi, I have  a Telstra Smart Modem, HFC Technology Type via NBN. Model number DJA0230. I recently upgraded to NBN Standard Plus Plan (50 Mbps) and the connection had been very reliable with download speeds around 50 Mbps (speed check via data cable an ...

luke522
Level 2: Rookie

My older devices that only use 2.4 ghz can no longer find the telstra gen 2 modem only 6 months old  . I have had my own tec look at it and spent over 3 hour on the phone to telstra to 4 different people and they still wont accept there modem is faul ...

Lzqq2233
Level 1: Cadet

I got a tplink ac1600 modem to replace my exsisting modem due to its poor signal range, however, I’m unable to get the setup working properly. My home is on nbn and since there are no Telstra_VDSL on the ISP list I went with other and selected Dynami ...

Kangaaz
Level 2: Rookie

The 4G backup mode never seems to actually work. I am on Telstra HFC, and when the internet is down and the modem light turns to solid blue, the internet does not work and nothing will load. I have checked a) Both Mobile Mode and Mobile Signal lights ...

meeee2
Level 2: Rookie

I have a Telstra Arcadyan LH1000 Modem but the Mobile backup does not work when the NBN drops out (even when the drop out is 30 minutes). The modem has been rebooted (both hard and soft), the Sim has been reseated and contacts cleaned. When I look at ...

Jason132
Level 2: Rookie

Hi all. Im in need of an expert to briefly look over my gen 2 max modems log file, im worried its been hacked.Ive had multiple security intrusions on different devices all attached to this wifi network. Google accounts have been accessed, passwords c ...

MyScreenName123
Level 2: Rookie

Telstra support has been useless as per usual so I am trying here. I am on Telstra Velocity, with a Technicolor DJA0230TLS router. Since about a week a specific device on my network is being blocked from connecting via WiFi to the router. As soon as ...

Paliys
Level 1: Cadet

Hi,I want to upgrade the modem NBN supplied (Arris CM8200 Modem).Which Modems are compatible with Telstra NBN?In particular these modems: - Netgear CM1100- Netgear CM1200- Arris Surfboard SB8200  If not, what other modems can I upgrade to with Telstr ...

Gracie101
Level 1: Cadet

I want to move my Telstra modem to the other side of the room. It would be a max length of 10 meters, but I am unsure if there is a difference between the WAN cable and the LAN cable that comes with the modem, and where would be the best place to sou ...

bruiser369
Level 1: Cadet

Hi,I have just been switched over to NBN (HFC); I have had the NBN box installed and Smart Gen 2 modem router is working with internet connection. However I want to retain my existing WRT 1200AC router (running Gargoyle) for my home network.I want to ...

Julie87
Level 1: Cadet

Since the Telstra outage on Sunday, our wifi booster (Gen 2) has not been working. I've re-paired it to the modem but it is still showing a red light. I've moved it closer to the modem but still not pairing. Any ideas about what else I can try?

Talamont
Level 2: Rookie

I have just installed a Telstra Smart Modem with an NBN FTTC interface.  It connected fine and I used it for a day without modification.  I then connected an Apple Mac to a LAN port and opened the Modem Settings.  I changed the name and passcode of t ...

FlashFletch
Level 2: Rookie

Had a dja0231 for a couple of years now and has been working like clockwork. Today I suddenly find that while ethernet is working fine still, WiFi connections do not have internet access on either 2.4G or 5G bands. I have restarted router via both in ...

Unit1
Level 1: Cadet

I have been waiting for delivery of my new modem and items on a new NBN plan I've joined. I opted for no technician as I can do a self install.But yet twice now i've been advised someone is coming out, each day I've taken a day off work and they neve ...

geoffilling
Level 2: Rookie

I posted a message saying that the Technicolour version of the smartmodem 2 lost packets, but inadvertently marked it as solved. It is not solved. The problem was that the tracelog was full of messages saying that protocols were buggy, that the expec ...

boxallw
Level 4: Private Eye

Bit over it...losing the internet at least once a week. This time it was twice. Telstra online support has NO way of looking at my logs or the screen shots which is rediculous. They keep asking me to do random testing which hasn't helped at all. Toda ...

emilyg
Level 1: Cadet

I'm currently shopping around at NBN plans and modem bundles, and was wondering if anyone uses the Telstra modem for a 2-level small to mid-size townhouse? Is that enough? Or would we have to invest in an extender?  

Wardy5
Level 1: Cadet

Hi,Got home today and I seem to have a red light showing on my newly installed and setup nbn modem which showed green in past, however the internet still works and is showing full signal.any ideas why?Thanks!!

Nathanptr
Level 1: Cadet

in the last 3 months, I've noticed that our internet will dropout whenever I'm gaming  and the tv is being used to watch online catchup, and when I view the event logs this occurs at the exact moment of dropout USER root pid 28694 cmd /usr/bin/therma ...

Elzo
Level 1: Cadet

My internet has been rather slow lately and have tried many things. I have found that the LED light over internet is flashing red while everything is is just a stable blue. On the user guide it says that the modem is "operating in mobile fail over mo ...

Fouzia123
Level 1: Cadet
lusoau
Level 1: Cadet

 For a few weeks now the Dynamic DNS  service is coming up with following message:DDNS not ready .or. DDNS turn off .or. WAN not ready. I have checked username, password and domain. It happens with Freedns, ChangeIP too.Initially was set to DNS-O-Mat ...

AlexCia
Level 1: Cadet

I have moved into a rental property where NBN has been installed.  Telstra staff in Canberra have advised my NBN connection should now be working & should be enabled by plugging the smart modem into the telephone outlet on the wall (there is no NBN c ...

Our community experts

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more