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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 25: The Singularity cf4
Level 25: The Singularity

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Kyle891
Level 2: Rookie

Hey guys! Sorry to be a pain but I am trying to connect an Asus AX5400 Router but am unable to get it working. I had an internet connection on my phone for 15 minutes but couldn't get it to connect on my PC. After 15 minutes it decided to disconnect ...

ant0ny
Level 1: Cadet

My new Telstra Smart modem Gen 2 temperature seems to be high? Technicolor DJA0231 Firmware Version 20.3.c.0389-MR20-RA
 I am connected in Mobile Backup Mode due to waiting for FTTB connection. On the Mobile Tab on the web interface the Temp says it's ...

jabbado
Level 1: Cadet

So we've been having trouble with our nbn for a couple of weeks and finally a tech is coming tomorrow. Yesterday I read about the 4g backup feature. Upon trying to get it working I messaged Telstra to be told the feature would only work for general d ...

etimtye
Level 1: Cadet

I have recently signed up for FTTB NBN for a second time with Telstra, and was shipped the Technicolor Gen 2 modem. I noticed that performance on the line would slowly degrade over time after initial DSL sync, to the point that throughput dropped for ...

tedblox
Level 2: Rookie

I have enabled port forwarding on port 44158, but its not working even after restarting modem. The port works in local network when I do telnet, but does not work from internet. Please let me know if any additional changes are required.

FrankFin56
Level 1: Cadet

My LG tv suddenly can’t find a connection. I’ve rebooted the modem and done a factory reset on the tv. I was told my modem may have gone from 25 ghz to 50. How do I find that out

Gurdy
Level 1: Cadet

I have a Telstra Gen2 smart modem. It has been working fine, but I have now moved house and my new place has a Metal NBN enclosure. The modem goes in the enclosure with the NBN CPE. Now it all works fine, until I close the door on the NBN enclosure. ...

Cole53
Level 1: Cadet

Hi my light on my smart modem mobile signal isn’t on why is this happening ? 

NELSEN
Level 1: Cadet

We just received an email to say our max NBN speed would be approx 49Mbs.Do we get any DISCOUNT based on service paid for and service NOT PROVIDED????Telstra already charge a lot more than others & )sadly we cant change in our area) it would seem stu ...

cparm
Level 2: Rookie

Can't find where to turn off PMF & PC won't connect to internet

Wadebrown
Level 2: Rookie

Hi all I just received a brand new Telstra smart modem to replace my 7 year old one. 
I can no longer connect my android tv by wifi. It used to work. 
Any ideas?

Makenzy
Level 1: Cadet
xfelix
Level 3: Gumshoe

Telstra offered me to upgrade smartmodem frontier to smartmodem gen 2. Since then, its 4G backup never works. Contacted Telstra and they shipped another smartmodem gen 2, but still no luck. That's why I try to get a solution here. The Smartmodem back ...

John2019
Level 1: Cadet
ZapbuzZ
Level 4: Private Eye

If I was fortunate enough to get a 5g home internet plan i would get a terabyte of data per month post paid why i cannot match that on post paid 4g? on 4g i get crappy overpriced caps and half the reduced line speed than if i ran out of a whole terab ...

noemail81
Level 1: Cadet

I have Telstra NBN with the provided white modem and black NBN box. When I am working in my study at the other end of the house from the modem, I am experiencing ongoing problems with the signal strength and it often drops out during zoom calls etc. ...

Reub
Level 1: Cadet

I have a NBN modem with 4 ports.  Currently using 2 for wifi boosters either side of the house, one for Sonos and the last one for Swann security system.  I need one more port for a new security system and would like to know whether I can get some so ...

TomoF
Level 3: Gumshoe

I have a Telstra Smart Modem Gen 2 running firmware 0.15.16r. The page below describes some versions:https://crowdsupport.telstra.com.au/t5/broadband-nbn/tkb-p/Broadband-Wiki/label-name/firmware%20update?labels=firmware+update but not mine. Is there ...

acorroJD
Level 1: Cadet

I'm on a Tangerine plan.Testra provided nbn modem is SAGEMCOMM F@st 5355Actual speed is (Advanced>gateway>device info>xDSLActual Rate [Kbps]DownstreamUpstream4367021581  Speedtest is:  PING ms 10 DOWNLOAD Mbps 39.81 UPLOAD Mbps 0.94 Tangerine tech su ...

Ria38
Level 2: Rookie

I have been using the 5g pro on 4g as a great back up for when my NBN goes out (which is often). I run zoom sessions for a living so it is essential i have connectivity. However since 5g coverage has come into my area my download speeds are blisterin ...

2033701057
Level 1: Cadet

hi I tried to rest my wifi password the the my gateway web page but comes to a username and password page but I can't remember it how can I get this info 

quokka50
Level 2: Rookie

Hi, My new Gen3 wifi booster (WE7202242-TA) will connect to my modem a Technicolor Gen 1.1 DJA0230) via ethernet but the light will not stay blue ( but just goes to the purple flashing light and won't connect to the modem via wifi only by ethernet. I ...

rm2022
Level 1: Cadet

I am wondering if anyone else has found or solved this issue. I recently purchased a Telstra wi-fi extender (Telstra Smart wi-fi Booster 3). As a result, Telstra also upgraded my modem (to a Technicolour DJA0231). I installed both units, with the ext ...

anjanmj
Level 2: Rookie

Hi Gurus, I have Telstra Gen 2 Technicolor DJA0231 Modem/Router and I have nbn™ network via Hybrid Fibre Coaxial technology.As everyone is aware that the Telstra Modem has limited features and capabilities. Can I remove the Telstra Modem and use a TP ...

Wadebrown
Level 2: Rookie

Recently it seems my wifi is super slow anywhere 5m or more from my modem. If I am standing next to the modem it is as quick as expected but if I walk down the hall to my living room it drops to almost a non existent download speed. Any idea / tips? ...

tedblox
Level 2: Rookie

I have enabled port forwarding on port 44158, but its not working even after restarting modem. The port works in local network when I do telnet, but does not work from internet. Please let me know if any additional changes are required.

cparm
Level 2: Rookie

Can't find where to turn off PMF & PC won't connect to internet

xfelix
Level 3: Gumshoe

Telstra offered me to upgrade smartmodem frontier to smartmodem gen 2. Since then, its 4G backup never works. Contacted Telstra and they shipped another smartmodem gen 2, but still no luck. That's why I try to get a solution here. The Smartmodem back ...

noemail81
Level 1: Cadet

I have Telstra NBN with the provided white modem and black NBN box. When I am working in my study at the other end of the house from the modem, I am experiencing ongoing problems with the signal strength and it often drops out during zoom calls etc. ...

Reub
Level 1: Cadet

I have a NBN modem with 4 ports.  Currently using 2 for wifi boosters either side of the house, one for Sonos and the last one for Swann security system.  I need one more port for a new security system and would like to know whether I can get some so ...

quokka50
Level 2: Rookie

Hi, My new Gen3 wifi booster (WE7202242-TA) will connect to my modem a Technicolor Gen 1.1 DJA0230) via ethernet but the light will not stay blue ( but just goes to the purple flashing light and won't connect to the modem via wifi only by ethernet. I ...

iam_61
Level 1: Cadet

I attached a USB 3 Western Digital Passport drive to the Arcadyan LH1000 USB port and noticed I was getting less than 20MB/s transfer rate. This seems to be very slow compared with the transfer rate when attached to a USB 3 port on my laptop, which i ...

NOELG1154
Level 1: Cadet

I AM ENDFEAVOIURING TO CONNECT UNIT TO NETWORK AS AN ACCESS POINT - THE MANUAL FOR THE EXS6150 INFORMATION DOES NOT APPEAR TO BE APPROPRIATE AS I CANNOT ACCESS THE WEBSITE WWW.MYWIFIEXT.NET AS IT ADVISES. I SEEM TO THINK THAT THE 6190 IS A SPECIAL RU ...

HAO12
Level 1: Cadet

Just moved into a new house, at Burwood East VIC 3151. I did not find the nbn box at home, (Telstra modern has arrived) and I asked the online agent that should I contact nbn team and how should I get the nbn connection box. Sadly, the agent was conf ...

Meshuser11
Level 1: Cadet

Hi All I have a Technicolor DJA0230 and I purchased a Goole Mesh with 1 router and 2 nodes.I want to set up the network that will allow the Gen2 4G backup option to kick in if there is an outage to the NBN service. I want to also have the capability ...

Brett44441
Level 1: Cadet

Hi, I just set up Telstra 5G Home Broadband but am having issues connecting my Google Nest Wifi router. When trying in the Google Home app, I am told to check the WAN connection -- yet it seems to be in place to me. Is anyone aware of any common conn ...

Vitara
Level 4: Private Eye

Have noticed since recent firmware upgrade to 20.3c.0389-MR20-RA on my Technicolor DJA0231, that there is now a "Priority" column in the Advanced>Devices list window.Does this now mean a QoS setting is available on this modem? 

SingingYogi
Level 3: Gumshoe

Hi, may I ask if mobile modems such as 4GX Hotspot generally offers better internet connections/stabilities than tethering via iphone12? (same 4G sim)? If the internet connection on iphone 12 isn't stable would the connection be about the same on a p ...

Manee1
Level 2: Rookie

hi, i want to know if telstra smart gen 2 technicolor DJA0231TLS modem locked to telstra? how to know if its unlocked or locked?

jim6111
Level 1: Cadet

Hi, I have two Gen 2 DJA0231 modems and a Telstra WIFI Range Extender, I need to extend my WIFI range further.  Can I use one DJA0231 as the main modem and the other as a WIFI Range extender without connecting them by LAN Cable? Then pick up the rang ...

MM116
Level 1: Cadet

I received a new Telstra Smart modem the other day and have connected everything else (TV, iPhones, iPad etc) but the Hisense Smart TV won't connect at all.  I've unplugged it, reset it, cleared the cache but no luck.  Any ideas?

Brobut23
Level 1: Cadet

Ive just changed over to New Smart Gen 2 Modem and added a HP 8730 OfficeJet Pro printer to my home network via ethernet. Was previously wireless. the Network info My Printer has been given a default name HP850460D.modem (HP OfficeJet pro 8730) same ...

JDMils
Level 6: Bloodhound

I just replaced my Telstra F@st5355 router with the new Smart Modem Gen 2 and cannot find a way to view device MAC addresses. The F@st modem would show the MACs of all connected devices which made security easy to manage, however I cannot work out a ...

7766
Level 2: Rookie

couple of questions: Background: Home quasi small Office functionality. 1. my backup storage connected via ethernet to Gateway is 'suddenly' disabled, blinking yellow indicator, researching shows my storage requires higher level of Router security th ...

Borisb
Level 2: Rookie

Hi all Hope someone can helpI bough ASUS TUF Gaming AX5400 Dual Band WiFi 6 Router Currently I have NBN co's little black modem and Telstras Gen 2 Smart modem What is the best way to connect this, Does it replace the Smart modem and I hook it up to t ...

Trevo
Level 1: Cadet

I changed the WIFI password on my Telstra Smart Modem a few days ago.  However, when I had a power outage yesterday and the Modem reset, the Wifi password changed back to the original (default).  How can I ensure that the password changes permanently ...

stolk61
Level 2: Rookie

I received a new Gen2 modem (DJA0231) and installed OK, except for the Mobile 4G sim backup.  Mobile is Enabled but the service is Disabled.When looking at the Mobile settings for the SIM, there is a Pin Protection set which requires PIN Code to enab ...

jaseee96
Level 1: Cadet

Hi All, Hoping someone might be able to shed some light on the matter. So I am about to move into a place upstairs. I rent currently, The landlords will not pay for a line to run into the unit upstairs & I'm not going to pay for it either and current ...

PeterZourkas
Level 2: Rookie

Hello,My broadband connection (via ethernet cable) is intermittently not working when I start my PC. The wireless connection works well but I have found that I need to unplug and re-plug my ethernet cable across the different LAN ports several times ...

Snowie6
Level 3: Gumshoe

Perhaps a poor title, but I am not sure how else to describe it. We have a Telstra Smart Modem 2 (Arcadyan, LH1000, firmware 0.15.16r) and for the last few weeks when you open up an internet page it sits there and says something like this:      This ...

Obithree
Level 1: Cadet

Hello, ipv6 is set up on pfsense. However on a pfsense box reboot the ipv6 only stays up for 1 hour then it drops. The ipv6 gateway then says 100% packet loss. I have a Telstra Technicolor DJA0231 and am using pfSense box connected to the Arris box a ...

JDMils
Level 6: Bloodhound

I have 2 types of WiFi LED globes in my home:* Phillips Hue controlled via Phillips Hue Hub.* Generic Chinese brand controlled via the MagicHome app.* Generic Chinese brand light strips controlled via the MagicHome app.They are all connected to Alexa ...

markus3032
Level 1: Cadet

Millions of home Wi-Fi routers are under attack by botnet malware, just a week after a researcher put up a blog post showing how to exploit a vulnerability in the routers' firmware.The problem is that at least 36 other models of routers distributed b ...

pommyStu
Level 1: Cadet

Our business upgraded to NBN 3-4  years ago - after finally finding us a static IP address we have had terribly unreliable access to our network remotely via the Telstra supplied V7610 Netgear modem.  Current software is V2.2.2.6A which is most curre ...

4ppu
Level 1: Cadet

I'm having issues with my Router, in recent I have performed a password change in bigpond. I didn't realise, I'm required to update the password in mygateway. In prior this there was issue, I was unable to access MS Teams, Skype and Webstore of Chrom ...

mingle
Level 2: Rookie

There have been a number of threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working. It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is i ...

lmstearn
Level 6: Bloodhound

Product Name Technicolor DJA0231 Software Version 18.1.c Firmware Version 18.1.c.0585-MR7.1-RA Hardware Version VCNT-ANot much changed with the modem settings other than a port forward and the addition of a static IP lease, soon to expire.Clicked the ...

Bloggs2
Level 1: Cadet

Hi everyone, I have a NAS server with VPN (OPenVPN) using Port 443, and suddenly that Port appears blocked by Telstra.  I also tried Port 442, same issue.  Can anyone advise a safe port number to use on Router, server and VPN config that Telstra will ...

Kessu
Level 1: Cadet

Why does the modem no longer show connected devices? 

lillypilly9
Level 1: Cadet

For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...

iainin
Level 1: Cadet

After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

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