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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Princess14
Level 1: Cadet

Hi everyone! Just wondering if anyone is having the same issue as me? I don't have any internet connection, the power light, wifi, and link buttons are green. The online and phone buttons have no light. I've tried resetting and rebooting but it hasn' ...

MildlyHelpful
Level 1: Cadet

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

TrishGee
Level 2: Rookie

Hi.Telstra sent us a Smart Modem GEN2 LH1000. Supposedly it was a quick connect job.  While it is working we cannot add the port forwarding/static IP for our Hik Vision CCTV. It was working fine with the previous modem.  We took screenshots of all th ...

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

Ashado
Level 1: Cadet

After the Windows 10 updates over the last few days, all three of my PCs at home crash when connecting to Telstra NBN on the Smart Modem by WiFi.  The PCs work fine until I try to connect to WiFi. I thought it was to do with the PC updates and scoure ...

mo18
Level 2: Rookie

Nbn

Hello. Have Telstra smart modem Technicolor DJA0231 . iPad and Samsung S8 connect successful with wifi . Bought Nokia 2.3 last week from Telstra shop prepaid. Android 9 ....update to Android 10 as available on Phone. BIG MISTAKE. WI FI now won’t conn ...

boxallw
Level 4: Private Eye

Bit over it...losing the internet at least once a week. This time it was twice. Telstra online support has NO way of looking at my logs or the screen shots which is rediculous. They keep asking me to do random testing which hasn't helped at all. Toda ...

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

Noosavoyager
Level 1: Cadet

Hi, I have a Telstra router Netgear V7610. I have attached small usbs and larger drives to the rear port.These are seen in the Router settings for File share but I can find no way to see the actual files on any of the drives we have tried.They do not ...

MildlyHelpful
Level 1: Cadet

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

harrisc
Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

Frustrated01234
Level 1: Cadet

I have an HP Pavilion Laptop running Windows 8.1, with a built-in Ralink Network Adapter which provides WiFi access to a Wireless router. A few weeks ago, Internet access disappeared. I could still connect to the Internet via an Ethernet cable via Ho ...

Longy352
Level 1: Cadet

Will this booster work with the Telstra Gateway Modem which I think I have?

AMMPD
Level 1: Cadet

Just got a new Telstra Gen 2 Modem, as NBN has just come into our neighbourhood. We needed an NBN compatible modem, so Telstra sent us one, and we were under the impression we would stay on our current connection until the NBN properly connected. Set ...

Nhompo
Level 2: Rookie

Hi, installed new smart modem and wifi booster.Booster is in the lounge, modem kitchen.Would I be able to connect a cable from the booster to the PS4, giving me a cable connection, rather than wifi.Thank you.

buglaugs
Level 2: Rookie

I have a Uniden 1535 DECT 6.0 phone that I am trying to pair with my Telstra Smart modem. I have the latest firmware 18.1.c.0514-950-RB and I can get the phone to register with the modem by pressing the END and # keys and de-registering with the Unid ...

ggs
Level 3: Gumshoe

Telstra smart modem gen 2Home page Advance tab then WAN services tab, it shows DynDNS IPV4 and IPV6 with Status error with red dot , is this normal?? should it be like that or is there some settings problem, 

jcnl
Level 1: Cadet

We have a Telstra mode (Technicolor DJA0230TLS).Since yesterday it is not holding wifi connections. Phones and ipads drop connection once going to sleep mode and struggle to pick up again afterwards often asking to re-enter password then claiming pas ...

Princess14
Level 1: Cadet

Hi everyone! Just wondering if anyone is having the same issue as me? I don't have any internet connection, the power light, wifi, and link buttons are green. The online and phone buttons have no light. I've tried resetting and rebooting but it hasn' ...

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

eranda
Level 1: Cadet

Im only oder wifi  and i no need home phone

Phoebe98
Level 1: Cadet

I responded on September 12 that my NBN speed suddenly became very slow that day. We used the NBN method as before, without many devices connected. Telstra personnel still can’t find out what is wrong to slow down the network. It has been more than a ...

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate it’s doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets.No help from Telstra, what can I do?

Disappointed-59
Level 1: Cadet

My NBN smart modem turned up a couple of days ago and once connected as per instruction FTTN my land line phone has a low frequency hum present which is most annoying. I tried going back to the ADSL connection and the noise goes away. I have tried di ...

Galadore
Level 1: Cadet

Our fixed wireless wi fi signal doesn’t reach to our back room. The boosters From Telstra Say they don’t work with fixed wireless. Any suggestions on how to boost our signal? 

Danielle48
Level 1: Cadet

They link fine with the modem when I attach the yellow cable and all that but as soon as I locate it in the next room it goes through all the process but the light just ends up going back to red.They definitely work as I can rotate them with the the ...

Chenphn
Level 1: Cadet

HiTry to setup Parental Controls for GEM2 Modem, but time only accept in GMT time, not local.I have changed local time on Advance->Management, and confirm the Time show in Inof summary is showing local time. But Parental controls time can working at ...

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