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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 25: The Singularity cf4
Level 25: The Singularity

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Mo52
Level 1: Cadet

My net gear is asking me to confirm my APN settings

Ary74
Level 1: Cadet

I have 2 apple TV's at home which have been connected to the WiFi at home with no issues. Just recently, after an outage, I cannot connect either of my Apple TV's to the WiFi. I can see the WiFi on the list, but cannot connect. It either won't connec ...

Changed_Daily
Level 1: Cadet

I have a serious issue with the Smart Modem Gen 2. It comes with band steering switched on.  This is where a single wi-fi network (e.g. TelstraXXXXXX) is advertised and the modem tries to “encourage” devices to use 5GHz instead of 2.4GHz. This is gre ...

Anthony_Thai
Level 3: Gumshoe

Hi, recently in the last few days, my Telstra smart modem Mobile Signal light is off (whereas it's always orange or red previously). I suspected something wrong with it so I've done the following -  1. Checked the Smart modem management page and see ...

OutOfSight
Level 3: Gumshoe

Anybody else having "buffer/ cache" problems with their Arcadyan LH1000 and a USB-attached external hard drive (used as centralised (network) file storage)?My hard drive is a WD Elements 2TB 2-1/2" drive (USB 3.0) formatted to FAT32, about 800GB used ...

HarperG
Level 1: Cadet

I recently decided that I want to change the username, password, etc. of my modem but I couldn't sign in to it, even after I used the password "admin" and "password" (caps and lowercases) that I realized that a deceased family member changed it. I lo ...

Gladstone1
Level 2: Rookie

I replaced my dead Telstra TG587n V3 ADSL modem with non-Telstra issued tp-link Archer VR1600v. Other than entering settings for ADSL, PPPoE and user credentials does Telstra need to be notified to manually “register” the modems new MAC address since ...

bodin77
Level 2: Rookie

Any available yet

McTechO
Level 3: Gumshoe

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

AlexCia
Level 1: Cadet

I wish to set up an NBN connection with Telstra for a small company’s premises, but I am not one of the company’s directors.  Can my director sign a letter of authority (or similar) to allow me to do so?  Otherwise, what would be required?Thank you

VP2007
Level 1: Cadet

Why doesn’t Telstra listen to customers?
We have been duped into signing a new 24 month contract  (because our old plan finished back in 2014) we needed more download/upload speed to power our cabled devices which was clearly explained to them after 2 ...

Brumster
Level 1: Cadet

Hi all, I have a really strange problem. I have two IP cameras that are port forwarded which have static IP’s. I access these cameras remotely through a dynamic DNS service. I also have a SONOS system. Both of these systems have been working fine whe ...

Louise1988
Level 1: Cadet

I need you to fix my internet,it’s been weeks,not happy

Esther17
Level 1: Cadet

Not working internet and phone which is connected internet 

CMc7
Level 2: Rookie

I'm trying to connect the eufy Security wife-free 1080P security camera Homebase 2 to the Smart modem Gen 2 but haven't been able to make it happen. I've contacted eufy support and they said to:Make sure I have enabled DHCP on the router and
Turn off ...

bandit61
Level 1: Cadet

Recently contacted Telstra requesting a replacement black HFC box. The cable was delivered but no box. Wouldn't think they should arrive separately. Just wondering if this is the case.

GH23
Level 1: Cadet

The Telstra provided Smart Modem is a piece of junk. Constantly causing drop outs over and over I am about to take a hammer to it. Has anyone swapped our the Telstra router for something more reliable like an Ubiquiti router? Does Telstra modems use ...

Bloggs2
Level 1: Cadet

Hi everyone, I have a NAS server with VPN (OPenVPN) using Port 443, and suddenly that Port appears blocked by Telstra.  I also tried Port 442, same issue.  Can anyone advise a safe port number to use on Router, server and VPN config that Telstra will ...

Jean25
Level 1: Cadet

Hi have time restriction set up via the modem but I want to allow SOME websites to work.How can I do this? Basically I want the internet to work for nothing but job searching during the banned period  

Bassman63
Level 3: Gumshoe

Not having any trouble with my modem which is a F@ST 5355 situated in my garage but need to educate myself.  When logging in to the modem I have two choices 5GHz or 2.4GHz. Both work fine and both "icons" show full bars so my questions are 1. in my c ...

Eywrekn
Level 1: Cadet

My Pair light is always on now we did have a power surge at some stage but it was never always on

Ph1lW
Level 1: Cadet

Hi, Has anyone managed to use the M2 as a modem? The GUI does not have a setting for IP passthrough or Bridge mode.Firmware version NTG24_10.17.10.00 PRI 04.04 The issue has been raised many times but I don't see answers!!! Thanks in advance 

Kudo
Level 2: Rookie

I can’t get Tuya smart plugs and sensors to connect at all despite following manufacturer’s instructions and trying numerous times. It’s an NBN HFC service, Telstra Smart Modem Gen 2  Model LH1000. Other brands work OK eg sonoff and TPLink. I have tr ...

Viking7
Level 1: Cadet

I would like to do port forwarding but cannot find where to do so with my Telstra smart modem gen2 lh1000 can anyone advise me how to go about this?

Anthony_Thai
Level 3: Gumshoe

Hi, recently in the last few days, my Telstra smart modem Mobile Signal light is off (whereas it's always orange or red previously). I suspected something wrong with it so I've done the following -  1. Checked the Smart modem management page and see ...

Bassman63
Level 3: Gumshoe

Not having any trouble with my modem which is a F@ST 5355 situated in my garage but need to educate myself.  When logging in to the modem I have two choices 5GHz or 2.4GHz. Both work fine and both "icons" show full bars so my questions are 1. in my c ...

Kudo
Level 2: Rookie

I can’t get Tuya smart plugs and sensors to connect at all despite following manufacturer’s instructions and trying numerous times. It’s an NBN HFC service, Telstra Smart Modem Gen 2  Model LH1000. Other brands work OK eg sonoff and TPLink. I have tr ...

millsy27
Level 2: Rookie

Please settle in with a cup of tea - this is a bit of a long story,I have a DJA0231 that I was basically told to buy by Telstra after a supposed modem malfunction in July 2020. $240 later ( 2 and a half hours at the local Telstra shop) ( and recently ...

Level 25: The Singularity cf4
Level 25: The Singularity

Has any body else noticed that the Network Share of  Technicolor version of the Gen 2 Modem (DJA0231) are no longer visible n file managers. To access the network share the IP address of the share has to be used (example \\192.168.0.1). The other thi ...

aarfmann
Level 4: Private Eye

If I want to use the Asus router for wifi and lan, what is the best setup? Access point mode? Any settings in either modem to be used other than just connecting my Telstra modem with network cable? I don’t want to bridge the Telstra modem.

ShaunAus
Level 2: Rookie

Good morning,  I recently bought an Eero and I have been trying to configure it with the Telstra smart modem, if I simply plug it in it works. However it is recommended I set it up with the modem in bridge mode to get the best experience from the Eer ...

SJC1
Level 2: Rookie

I have enabled both guest accounts 2.4 & 5g on the modem. When I do speed tests I get a download speed of around 46 however the upload speed is 0.09. How can I fix this? Thanks in advance

Bikenski
Level 2: Rookie

I've just purchased a Netgear Nighthawk M5 Mobile Router. When using it at home, I need to connect it to several ethernet-connected devices. I also have a (fast, reliable, cheapish) cable internet connection which will soon be made obsolete because o ...

draego
Level 3: Gumshoe

My Gen2 Telstra Smart Modem has been on back up connection since a power outage (storm). No WAN/DSL light on back of modem. All other lights Green. Steps taken: Rebooted Modem /  Reset Modem /  Ethernet Cables replaced.    NTD data port is not showin ...

tanveerdar
Level 1: Cadet

I recently got Telstra smart modem gen2 with nbn and I was running my P2PWIFICAM on it for remote visibility suddenly it stopped from internet while in local lan can works fine. I doubt that Telstra modem or Telstra is blocking this type of traffic , ...

Torana75
Level 2: Rookie

Hi, I would like to leave a positive review for a Telstra staff member please.  Can you please let me know how I can go about that?  Kindest regards,  Robyn

JimJ
Level 4: Private Eye

Is there any technical reason why I would not be able to pair a T-Hub2 handset with a Gen2 smart modem. Both are Technicolor manufacture?

willywilson80
Level 2: Rookie

So im trying to connect my smart light switch which is uses the 2.4ghz channel.

Ive looked at many suggestions to go into the gateway and turning off band steering from the 2.4ghz tab and then it would separate into two different SSID for me to connec ...

PW15
Level 2: Rookie

I have had a fault since 2 March with my smart modem. Light on front solid blue.  I have been through 8 level 1 trouble shooting exercises via online message chat and 3 phone calls where I was able to get through to a person who then also went throug ...

lillypilly9
Level 1: Cadet

Macbook Pro (2109) MacOS 10.15.7  not connecting to Smart Modem Gen 2 L, Model LH11000During 6 weeks of internet dropouts up to 10 times an hour for 1-2 minutes each time, I've installed two brand new Telstra Smart Modems. But NEITHER modem will conn ...

TKN
Level 2: Rookie

Since I joined Telstra my wifi’s disconnects randomly in a day and reconnects after few seconds or minutes. Is anyone experiencing same issues? I have couple of Ethernet connected devices working fine and modem do not show any sign of wifi’s disconne ...

KittyCatInABox
Level 3: Gumshoe

Hi everyone, I recently got the Telstra smart modem but have now lost all my channels on my Panasonic Viera TV. Have tried re-tuning but all the channels are now saying bad signal and pictures are pixelated (like the old ABC logo before Rage started ...

Mahutch
Level 3: Gumshoe

I recently received a Telstra Smart Modem Gen 2 and now my Chromecast and Telstra Essential Pro 2 phone will not recognise the wifi on the new modem. I previously had a Telstra Smart Modem/Telstra Frontier Gateway. All my other devices (laptops, Gala ...

Steve_The_Pom
Level 2: Rookie

Hi, I have just received the battery back-up devise for Smart Modems, I ordered it with points from my Telstra Plus account. I have a Generation 2 Smart Modem but the current power supply is hard-wired into modem, there is no external socket to chang ...

Marty_M
Level 8: Inspector

For your information, when you log into your Telstra Smart Modem Gen2 LH1000 router and enter http://192.168.0.1/help.pdf you will get the user manual for the modem.

romullas
Level 2: Rookie

OK so have the Telstra Smart Modem and previous equipment that works can no longer be found on system? One Telstra TV unit & printer (right next to modem) no longer come up on the network and even when trying to Pair/search can not locate the modem W ...

Chuck71
Level 2: Rookie

Hi All, Can someone please let me know how they mat have overcome an issue I am having. All my devices except my 2018 MacBook Pro are working fine with Telstra NBN. My MacBook will join the network and then load pages super slow. I have a Gen 2 Smart ...

FredK
Level 3: Gumshoe

HiI have a Telstra Gen2 Technicolor modem, DJA0231.  Since about a week ago it doesn't broadcast 2.4Ghz anymore, only 5 Ghz. I have a few devices which only work with 2.4Ghz, and they can't connect anymore. I see some old threads saying similar issue ...

Rez01
Level 1: Cadet

I have telstra NBN smart modem gen2. Everything is good except for the 5G wifi. The 5G wifi seems to disappear time to time. And the fixed devices like google home, fire tv keep getting disconnected from the 5G wifi even though they are right next to ...

Bloggs2
Level 1: Cadet

Hi everyone, I have a NAS server with VPN (OPenVPN) using Port 443, and suddenly that Port appears blocked by Telstra.  I also tried Port 442, same issue.  Can anyone advise a safe port number to use on Router, server and VPN config that Telstra will ...

Kessu
Level 1: Cadet

Why does the modem no longer show connected devices? 

lillypilly9
Level 1: Cadet

For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...

iainin
Level 1: Cadet

After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

Agnesrad
Level 1: Cadet

Where can I buy a new nbn connection box? My box has failed and it will take two weeks for a technician to install a new one.  

confusedcoustom
Level 1: Cadet

For some reason it just won't work I need help or for a Telstra coustomer to do it for me thankyou, asap please

globalspark1
Level 1: Cadet

You can ask all the questions and wait for hours on hold  for  technical assistance  but still none the wiser. Telstra do no realise all their sins for years gone by are haunting them now. Must admit  NBN has nothning to do with Telstra.  Basically c ...

answertheph
Level 1: Cadet

If I call I get sent a text message, when i use the app it ends up showing 404, when I use the chat room you never answer just bots that send web pages... Why did you forget your customers your company is a joke really.

slipmat
Level 3: Gumshoe

Like @MurrayWA I either need to set the DNS on the modem itself or have the DHCP server offer 1.1.1.2 (cloudflare's malware-blocking DNS - https://one.one.one.one/family/).This change is mandatory, yet there's no obvious way to configure it on the Ar ...

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