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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Tyson321
Level 1: Cadet

Hi, My NBN box is inside the house and I am looking to get a good connection out in the granny flat. I have 2 Telstra Smart Modems (Gen 2) and initially had one attached to the NBN box in the house (let's call it modem A) and an ethernet cable that r ...

Jendid
Level 1: Cadet

Doing a kitchen renovation. New house. 
1) My modem needs to be moved ASAP so I need a new outlet. What is the process and cost please. 2) Are all phone lines “live” I do have other phone outlets in other rooms that can be used. 
thanks

ChrisK1
Level 2: Rookie

My 'Telstra Home Dashboard' app won't/can't talk to my DJA0230 Smart Modem (to 'Share Wi-Fi Password') since I changed the admin password from whatever it was when 'default user' was checked (per original installation). What do I need to do to get th ...

Jlo99
Level 1: Cadet

2 days ago, my home PC suddenly disconnected from our home wifi. It then couldn’t see our wifi although it could see our neighbours. We then noticed that our digital radio had stopped connecting with the same problem. But all other devices can see th ...

Jeff53
Level 1: Cadet

I placed this order for an NBN Plan online yesterday. When I tried to check the order using the Telstra Order Tracker a message appeared telling me that the confirmation order number  NA51117814  was in an incorrect format.  Why, as this is the Order ...

GuzziGuy
Level 2: Rookie
Nottechsavvy2
Level 1: Cadet

My husband has been trying to hook nbn up with no luck my question is do you need. A smart modem as we don’t, we have a telstra modem but not the smart one would that be why we are having difficulty 

11119
Level 1: Cadet

Internet is getting stuck and modem's light shows blue, how can I solve this problem and get back to normal situation?

Tyrus
Level 3: Gumshoe

I just noticed my modem has a slightly changed interface which I assume is from a pushed firmware update recently.  Apparantely this update has reverted the modem settings back to a default "newdsluser" username.  To check this, I logged on to my bil ...

Vitara
Level 3: Gumshoe

I have recently installed a new Gen2 Modem (Arcadyan) on my internet service.  Firmware updated automatically OK.   Presently configured to run with ADSL as NBN due in about a month.  All systems functioning normally, except the mobile back up is not ...

DEALS
Level 1: Cadet

I have a few questions:1. If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number?2. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Can ...

asdasdfasdfasdf
Level 1: Cadet

Hi we've just moved into a new unit and the data port in the wall is not near where I would like the Smart Modem to go. We have NBN FTTB and the grey DSL cable we were given by Telstra is very short. Where can I get a 10m version of that cable? Also, ...

Regardz
Level 4: Private Eye

I recently moved to nbn and a new Telstra Smart Modem Gen2 (Technicolor DJA0231TLS).  Since then I have been unable to connect my previously working wireless doorbell (Mirabella / Anko / K-Mart WiFi Full HD Video Doorbell).  After much troubleshootin ...

Kotrab
Level 2: Rookie

Hi. We have Ethernet at both ends of our house, but our current Telstra Smart Modem is at one end, and needs to be there. Can we take advantage of the Ethernet port at the other end of the house to give us better wifi there? Can a wifi booster (Telst ...

Ck27
Level 2: Rookie

Hoping someone can assist. I have two Sricam security cameras.  I connect them to the Telstra Smart Modem using the 2.4ghz setting.  All works correctly.  Then I enable the 5 thx option. All works fine for 24 hours. Then when I try to view the camera ...

Luk3skywalker
Level 1: Cadet

So, I just moved house a few weeks ago, and while I was setting up the internet, I thought it would be good to switch to a different internet provider(at my last house I had TPG NBN), so I went with Telstra. I got the $90 unlimited data NBN plan, had ...

DL369621
Level 1: Cadet

Hi Tech-Savey crowd support,older gentleman here, not exactly IT proficient.Bought a TP-Link AX50/AX3000 to improve Wi-Fi for wife down far end of the house. Currently our modem/router is Technicolor TG700vac.  We're on FTTN. Followed the instruction ...

Jeff101
Level 2: Rookie

About to pull the trigger on Telstra NBN (our area went live yesterday) Have an existing ORBI RBR50 network (3 satellites) that gives entire property WiFi coverage my questions are 1 What modem does the current NBN plan come with on fiber to node ... ...

GuzziGuy
Level 2: Rookie
11119
Level 1: Cadet

Internet is getting stuck and modem's light shows blue, how can I solve this problem and get back to normal situation?

boxallw
Level 4: Private Eye

NBN 100/40. 2.4Ghz network keeps disappearing, sometimes when using it and then it appears again.Just disabled the radio and reenabled it...still nothing.  I have reset the modem AGAIN.  Any ideas?

Gazza82
Level 1: Cadet
powlettis
Level 1: Cadet

I've been trying to cancel my Telstra broadband for a few months now using chat. I've had endless waits, re-identification, getting bounced from bot to person and back to the bot, without a resolution. Telstra continued to charge me, even after telli ...

Otto88
Level 1: Cadet

My AV registered an internal port scan suggesting the Smart Modem has been hacked or wasn't up to the task of protecting my network.  So I have purchased a WatchGuard T20 firewall which I wish to put between the NBN HFC modem and the rest of the netw ...

Willem3
Level 1: Cadet

NBN will be connected next week but the NBN number is different to my current number and I do not want to change. 

Kenondp
Level 2: Rookie

Long Time Telstra Customer here that dosen't want to switch, but increasingly having no choices.I'm Connected Fibre to the Node cause i have to be & cant upgrade without spending big $$$$$.00On nbn 50 Standard Plus 44Mbps typical evening speed planne ...

Roman_B
Level 1: Cadet

Hi there,  I want to install Ubiquiti Security Gateway Router, not on 100% sure if it is compatible with Telstra Velocity setup. My current router is connecting to NTD by using PPPoE setting, I know that Ubiquiti Router has such setting, but I wanna ...

Ian-F
Level 1: Cadet

I am unable to divert my landline (through nbn modem) to my mobile. It worked well in the past but has now stopped. Also I'm unable to make outgoing calls from the same 'phone

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