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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

hwajaemae
Level 1: Cadet

I'm trying to set up a specific port forwarding rule on my gateway. I know how to set up port forwarding and it's worked fine in the past, but today for some reason every time I click the "add" button after having filled in all the parts of the rule, ...

useless3
Level 1: Cadet

I've plugged in seagate 1TB into Telstra Smart Modem Gen 2. Enable files share and network discovery on my computer, but unbale to access storage, or even see, over wi-fi. Please help.

CharBudz
Level 1: Cadet

Hiya - I have been having DNS problems - something I've never had to deal with before - No internet - but wifi does light up - M/r is netgear- Is this a Telstra problem, or my modem/router ? Driving me nuts - I went out and wasted $187 on a new m/r w ...

hello11
Level 1: Cadet

why is the bigpond home page not displaying after the issues with telstra early this month when you go to use it it comes up with gateway/my gate way

Cowgirl3
Level 1: Cadet

My brother printer won't connect to the computer.  Contact brother support and they said that Telstra need to make sure the 2.4ghz radio is enabled in the advanced settings.  The Telstra store said that only the tech people can do that.  Can't get ho ...

GR12
Level 3: Gumshoe

I currently use a Telstra Smart Modem (Arcadyan, LH1000) as my modem, connected to an NBN box, both located at the front of my solid brick house. I recently connected a second Telstra Smart Modem (Technicolor, DJA0230) as an Access Point (not in Brid ...

Dale28
Level 1: Cadet

Just got the nbn on Friday gone, both networks were working until Friday at midnight when the 4g just stopped, it's now not showing up on any devices, ive been talking with their idea of "help" the texting via the app isn't help at all as they get sw ...

Glamingoo
Level 1: Cadet

Hello Everyone, I ran into an issue that I couldn't figure out why it's not working. We have several in-wall ethernet sockets in our apartment and FTTP NBN connection. There is 3 in-wall socket directly underneath the NBN box and 1 in-wall socket in ...

Alex1308
Level 2: Rookie

Hi, I’m trying to change the IP address of my Telstra smart modem from 192.168,0.1 to 192.158.1.2 to use it as an access point for my internet(not with telstra). I can’t seem to do that and the dchp stuff isn’t allowing me to, I can’t seem to turn th ...

Julie87
Level 1: Cadet

Since the Telstra outage on Sunday, our wifi booster (Gen 2) has not been working. I've re-paired it to the modem but it is still showing a red light. I've moved it closer to the modem but still not pairing. Any ideas about what else I can try?

Talamont
Level 2: Rookie

I have just installed a Telstra Smart Modem with an NBN FTTC interface.  It connected fine and I used it for a day without modification.  I then connected an Apple Mac to a LAN port and opened the Modem Settings.  I changed the name and passcode of t ...

MyScreenName123
Level 2: Rookie

Telstra support has been useless as per usual so I am trying here. I am on Telstra Velocity, with a Technicolor DJA0230TLS router. Since about a week a specific device on my network is being blocked from connecting via WiFi to the router. As soon as ...

FlashFletch
Level 2: Rookie

Had a dja0231 for a couple of years now and has been working like clockwork. Today I suddenly find that while ethernet is working fine still, WiFi connections do not have internet access on either 2.4G or 5G bands. I have restarted router via both in ...

FNM
Level 1: Cadet

Hello, I've recently gotten the Telstra Smart Modem Gen2 by Technicolor, therefore I have a spare Telstra Gateway Max by Netgear lying around. I was wondering if I can use the Gateway Max as a wifi extender. I have basically zero knowledge in convert ...

GR12
Level 3: Gumshoe

I have set up a second Telstra Smart Modem Gen 2 (Technicolor) in Bridge Mode to extend my home network coverage, with a Telstra Smart Modem Gen 2 (Arcadyan) as the primary Modem. I used the instructions from a previous post to set up my second Telst ...

AliveWriter
Level 2: Rookie

I currently have HFC NBN with Telstra and a Gen 2 Smart Modem. I also have a home phone number with Telstra that works fine. However, I also have a Grandstream work desktop phone with a different VOIP provider that's now connected to my home internet ...

JeffE1949
Level 2: Rookie

Have been having problems with NBN dropouts on HFC connection for several weeks until a few days ago. Problem now mainly resolved. As part of the process I have been provided with and have installed a new Smart modem DJA 0231. I am learning my way ar ...

unreliable
Level 1: Cadet

Wi-Fi PMF setting, found in 2.4GHZ settings on Telstra Smart modem. Setting allows on or off. What happens if I press it? I want to press it!

Level 24: Supreme Being cf4
Level 24: Supreme Being

I have noticed that since updating to firmware LH1000 that the WiFi although turned off is shown as off on the modem's log in page. See images below, first is of the modem's login page in a desktop browser and the second is of the modem Login Device ...

Dale28
Level 1: Cadet

Just got the nbn on Friday gone, both networks were working until Friday at midnight when the 4g just stopped, it's now not showing up on any devices, ive been talking with their idea of "help" the texting via the app isn't help at all as they get sw ...

OzRoz
Level 1: Cadet

I've read the install guide from 2015 that refers to Windows 7 and certificates, but I'm trying to VPN into the office from Home with no luck.The Modem uses as pre-shared key, and the only option on windows 10 when creating a VPN is "L2TP/IPSEC with ...

mikers
Level 1: Cadet

Hello all, I am trying to change my existing out of contract plan to a pre-paid service as I want to keep the same no. My issues are: The Telstra app has never worked on my phone, countless re-installs and waiting over months it still does not work s ...

Plight
Level 1: Cadet

Hi,     I'm currently trying to set up a time schedule for a couple of devices but have been having multiple issues. First Im getting:501 Not ImplementedWe are sorry to be unable to perform the method POST to non-script at this time.If you would like ...

JakeEnt
Level 1: Cadet

I want to block all outgoing SSH (port 22) from my network, so how do I express the IP range. I tried 192.168.0.0/24 but that didn't work. Any ideas? Thanks

Merry_Jay
Level 1: Cadet

Solid blue light on modem, DSL light will not turn on. Someone's doing construction down the road, and the blue light happened after they started digging, and I tried customer service, got handed around to six people, and told a new cord will fix it. ...

Nak3
Level 1: Cadet

We have been living In a shed while our house was being built on the same site/same address.  NBN was connected to shed. House is now completed, and the NBN box has been moved into the house however now there is no light indicating the outdoor unit i ...

Inclination78
Level 1: Cadet

I’m able to connect to my laptop as well as Apple TV only using Ethernet, iPads not picking up wifi network either

carisi2k
Level 1: Cadet

As per the title. I need someone from technical support to contact me because I think the issue is the fibre connection may have come loose. This issue is not related to today's big DNS meltdown on the 2/8/2020. Nobody is answering on the telstra pho ...

ozzibear98
Level 1: Cadet

I just purchased a new tablet and went to configure a static address for it and i note that my net work has changed  from   168.1.1  to 168.0.1  which is what i expected when nbn was installed but anyway has telstra or nbn pushed out a change recentl ...

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