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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

frustrated4999
Level 1: Cadet

I have tried calling Telstra - they simply end the phone call and direct me to online services! Then they tell me to send a message - gave my phone number still waiting for the original message from Telstra - thanks!I have 4 students at home trying t ...

Dale28
Level 1: Cadet

Just got the nbn on Friday gone, both networks were working until Friday at midnight when the 4g just stopped, it's now not showing up on any devices, ive been talking with their idea of "help" the texting via the app isn't help at all as they get sw ...

Bayaziti17-
Level 1: Cadet

I have just changed my home internet plan from cable to fiber to the node. My plan is for 44Mbps. Tonight I am receiving 3.7 Mbps. This is frustrating! Unable to stream a movie. Have tried contacting Telstra but have not received a reply. Are custome ...

Mahjho
Level 1: Cadet

A few of our devices stopped being able to connect to our nbn service on Friday 7th August. After some research on this site and troubleshooting we’ve come to the conclusion that our modem is faulty. We’ve done all the recommended fixes for our issue ...

langy59
Level 2: Rookie

Just upgraded my NBN Modem from Technicolor TC 799. Will I receive a Smart Modem version 1.1 or version 2.0?

Jason132
Level 2: Rookie

Hi all. Im in need of an expert to briefly look over my gen 2 max modems log file, im worried its been hacked.Ive had multiple security intrusions on different devices all attached to this wifi network. Google accounts have been accessed, passwords c ...

b0ba
Level 1: Cadet

My Cable adaptor is flashing blue for Network and does not respond to any of the suggested remedies. Two computers directly attached to this adaptor can access the web but a smart TV has lost its connection.  The smart TV is connected through the Fox ...

MyScreenName123
Level 2: Rookie

Telstra support has been useless as per usual so I am trying here. I am on Telstra Velocity, with a Technicolor DJA0230TLS router. Since about a week a specific device on my network is being blocked from connecting via WiFi to the router. As soon as ...

baysey
Level 1: Cadet

my voip phone is not working but my internet is - my voip service provider tells me its a internet firewall issue. any suggestions. i cannot speak to anyone telstra these days, its disgusting service.  its all texts and you get nowhere as they dont u ...

MyScreenName123
Level 2: Rookie

Telstra support has been useless as per usual so I am trying here. I am on Telstra Velocity, with a Technicolor DJA0230TLS router. Since about a week a specific device on my network is being blocked from connecting via WiFi to the router. As soon as ...

Paliys
Level 1: Cadet

Hi,I want to upgrade the modem NBN supplied (Arris CM8200 Modem).Which Modems are compatible with Telstra NBN?In particular these modems: - Netgear CM1100- Netgear CM1200- Arris Surfboard SB8200  If not, what other modems can I upgrade to with Telstr ...

Gracie101
Level 1: Cadet

I want to move my Telstra modem to the other side of the room. It would be a max length of 10 meters, but I am unsure if there is a difference between the WAN cable and the LAN cable that comes with the modem, and where would be the best place to sou ...

bruiser369
Level 1: Cadet

Hi,I have just been switched over to NBN (HFC); I have had the NBN box installed and Smart Gen 2 modem router is working with internet connection. However I want to retain my existing WRT 1200AC router (running Gargoyle) for my home network.I want to ...

Julie87
Level 1: Cadet

Since the Telstra outage on Sunday, our wifi booster (Gen 2) has not been working. I've re-paired it to the modem but it is still showing a red light. I've moved it closer to the modem but still not pairing. Any ideas about what else I can try?

Talamont
Level 2: Rookie

I have just installed a Telstra Smart Modem with an NBN FTTC interface.  It connected fine and I used it for a day without modification.  I then connected an Apple Mac to a LAN port and opened the Modem Settings.  I changed the name and passcode of t ...

FlashFletch
Level 2: Rookie

Had a dja0231 for a couple of years now and has been working like clockwork. Today I suddenly find that while ethernet is working fine still, WiFi connections do not have internet access on either 2.4G or 5G bands. I have restarted router via both in ...

FNM
Level 1: Cadet

Hello, I've recently gotten the Telstra Smart Modem Gen2 by Technicolor, therefore I have a spare Telstra Gateway Max by Netgear lying around. I was wondering if I can use the Gateway Max as a wifi extender. I have basically zero knowledge in convert ...

GR12
Level 3: Gumshoe

I have set up a second Telstra Smart Modem Gen 2 (Technicolor) in Bridge Mode to extend my home network coverage, with a Telstra Smart Modem Gen 2 (Arcadyan) as the primary Modem. I used the instructions from a previous post to set up my second Telst ...

AliveWriter
Level 2: Rookie

I currently have HFC NBN with Telstra and a Gen 2 Smart Modem. I also have a home phone number with Telstra that works fine. However, I also have a Grandstream work desktop phone with a different VOIP provider that's now connected to my home internet ...

frustrated4999
Level 1: Cadet

I have tried calling Telstra - they simply end the phone call and direct me to online services! Then they tell me to send a message - gave my phone number still waiting for the original message from Telstra - thanks!I have 4 students at home trying t ...

saver
Level 1: Cadet

I am currently running NBN as I was forced into it from the cable. Telstra cut my wifi for my modem and when I called they told me the government was forcing NBN. before I had NBN my internet speed reached 100-150mbs. now my internet speed barely rea ...

pippabear65
Level 1: Cadet

My wifi lights are not working on my modem even though they tested it Top Link not on and pairing not on so we are getting slow speed 

Headblagged
Level 1: Cadet

However when i dig into my NBN wifi router Sagemcom FST 5355, as far as i can see its enabled.Connection speeds are terrible, how can i improve this?

Magatha
Level 1: Cadet

Service tech was out a couple of weeks ago and told me I'm due to have my modem replaced with a smart modem. Is this true?

lotusbleu
Level 1: Cadet

Is Telstra still sending out technicians out to do NBN installations during level4 Covid restrictions? Our appointment has been missed twice and obviously nobody in the Indian call centres can help.

OzRoz
Level 1: Cadet

I've read the install guide from 2015 that refers to Windows 7 and certificates, but I'm trying to VPN into the office from Home with no luck.The Modem uses as pre-shared key, and the only option on windows 10 when creating a VPN is "L2TP/IPSEC with ...

mikers
Level 1: Cadet

Hello all, I am trying to change my existing out of contract plan to a pre-paid service as I want to keep the same no. My issues are: The Telstra app has never worked on my phone, countless re-installs and waiting over months it still does not work s ...

Plight
Level 1: Cadet

Hi,     I'm currently trying to set up a time schedule for a couple of devices but have been having multiple issues. First Im getting:501 Not ImplementedWe are sorry to be unable to perform the method POST to non-script at this time.If you would like ...

JakeEnt
Level 1: Cadet

I want to block all outgoing SSH (port 22) from my network, so how do I express the IP range. I tried 192.168.0.0/24 but that didn't work. Any ideas? Thanks

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