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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 25: The Singularity cf4
Level 25: The Singularity

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Tgweiske
Level 1: Cadet

Hi, so I’m trying to switch my Telstra gateway pro to an archer vr2800. Would I just remove the dsl and place into the new modem/router or is there certain steps I have to do before I am able to switch them

ACC18
Level 1: Cadet

I have just purchased a Net gear M5 mobile router. I need it to connect several ethernet devices. My existing modem is a Netgear Telstra smart modem V7610, How do i connect this to the new M5 router?

jim6111
Level 1: Cadet

Hi, I have two Gen 2 DJA0231 modems and a Telstra WIFI Range Extender, I need to extend my WIFI range further.  Can I use one DJA0231 as the main modem and the other as a WIFI Range extender without connecting them by LAN Cable? Then pick up the rang ...

Cedhagen
Level 1: Cadet

Hello forum! I am losing the connection between my Uniden GDVR security camera system and Telstra Netgear V7610. After resetting the Uniden (power off - power on) it runs ok for a couple of hours before losing the connection again. It has been runnin ...

Emma-J
Level 1: Cadet

Hi, I have a Technicolor DJA0230TLS modem. It works great until I leave the house (with my mobile) or turn off the WIFI on my phone (Samsung S20 FE - but it used to happen with my previous phone too, a Xioami Mi 9T). The modem fully turns off and tur ...

ANSKI
Level 2: Rookie

For about the last 60 days NBN connection has been yoyoing. Some days no issues, other days I stop counting comms down after 4 reconnections within 30 minutes. Lodged fault complaint and recently received a new NBN router with 4G backup. This is now ...

Jenkram
Level 1: Cadet

I have a Windows 8 laptop that is failing to connect properly to my telstra smart modem. Over wifi the laptop can detect and connect to the wireless network. Although the network connection is limited.  The modem is successfully connected to the inte ...

MM116
Level 1: Cadet

I received a new Telstra Smart modem the other day and have connected everything else (TV, iPhones, iPad etc) but the Hisense Smart TV won't connect at all.  I've unplugged it, reset it, cleared the cache but no luck.  Any ideas?

Tontiss
Level 1: Cadet

Hi there, I'm about to go onto the Telstra 5G network for our home internet etc. Consequently, we won't have a home phone. I wouldn't mind having one just as an emergency (old parents ringing etc). Can I use my Telstra Smart Modem (that's leftover) t ...

BradW2
Level 1: Cadet

I have a Samsung TV that suddenly stopped connecting to my Telstra Smart Modem, both wifi and via ethernet. I have assigned a static IP address to the MAC address for the TV and have entered that IP address into the TV network settings along with the ...

MTBnut
Level 4: Private Eye

My Smart Modem DJA0231 was updated to the latest firmware last night 20.3.c.0389-MR20-RA.  All went o,k, except I have discovered that in Diagnostics->Log Viewer->Export All, the log.txt file written only contains about the first 1 minute of logs sin ...

Vitara
Level 4: Private Eye

Have noticed since recent firmware upgrade to 20.3c.0389-MR20-RA on my Technicolor DJA0231, that there is now a "Priority" column in the Advanced>Devices list window.Does this now mean a QoS setting is available on this modem? 

stalingrad
Level 1: Cadet

dumb modem wont return to fixed line. Spent 11 hours speaking to foreign people i could hardly understand and did not fix problem

Brobut23
Level 1: Cadet

Ive just changed over to New Smart Gen 2 Modem and added a HP 8730 OfficeJet Pro printer to my home network via ethernet. Was previously wireless. the Network info My Printer has been given a default name HP850460D.modem (HP OfficeJet pro 8730) same ...

rabbitohvon
Level 1: Cadet

All of my devices (Windows 10 PC, Macbook Pro, iPhone, Google Chromecast) have regular (every few minutes) spikes in ping time when connecting to my Arcadyan modem. I've confirmed there are no other users nearby using the same band, I've manually set ...

Just_confused
Level 1: Cadet

My anti-virus s/w has decided I can't access the modem home page at 192.168.0.1 and tells me it has JS-Redirector. This is only recent as no troubles previously. I changed the default password long ago. Have now set back to factory defaults and then ...

dge55196
Level 3: Gumshoe

I had a scheduled NBN downtime, however when the NBN modem went offline the Smart Modem didnt come online with the 4G wireless backup. The front light just went orange / red.Rear lights:Mobile signal: off
Mobile Mode: off during NBN modem downtime. Fr ...

JDMils
Level 6: Bloodhound

OK, so I have OCD, and I like everything setup nice & neat. So when I installed the new Smart Modem, I tried to setup the following DHCP scopes:Modem: 10.0.0.1Static IPs: 10.0.0.10 -> 10.0.0.49DHCP: 10.0.1.1 -> 10.0.1.254 As you can see, I opted to u ...

RayWilk
Level 2: Rookie

Hi, I have just had elctricians replace the data cable from the outside connection box (attached to the house) to a point where my modem is attached to. Whereas before I would have a Green light on the front, it is now Blue.My speeds are slightly dow ...

Jase0
Level 2: Rookie

HiI have logged into my Telstra nbn Smart Modem, no problem.I want to change the wifi Network Name and Network Key. I can manually enter new Name & Key, however there is no option to click "Save"Please help

JDMils
Level 6: Bloodhound

I just replaced my Telstra F@st5355 router with the new Smart Modem Gen 2 and cannot find a way to view device MAC addresses. The F@st modem would show the MACs of all connected devices which made security easy to manage, however I cannot work out a ...

JDMils
Level 6: Bloodhound

I have 2 types of WiFi LED globes in my home:* Phillips Hue controlled via Phillips Hue Hub.* Generic Chinese brand controlled via the MagicHome app.* Generic Chinese brand light strips controlled via the MagicHome app.They are all connected to Alexa ...

batchest
Level 1: Cadet

My telstra arcadyan smart modem gen 2 keeps restarting everyday. It does this like 10x a day.The lights go Orange-blue-green and would do this again like 10 minutes later.

Cannulator
Level 5: Eagle Eye

I have a Gen 2 Airport Express in bridge mode with my DJA0230 Telstra Smart modem over powerline connection. They have worked well together but in recent time the Airport express wifi has been a bit flaky. I do now get the warning message “This netwo ...

MM116
Level 1: Cadet

I received a new Telstra Smart modem the other day and have connected everything else (TV, iPhones, iPad etc) but the Hisense Smart TV won't connect at all.  I've unplugged it, reset it, cleared the cache but no luck.  Any ideas?

Vitara
Level 4: Private Eye

Have noticed since recent firmware upgrade to 20.3c.0389-MR20-RA on my Technicolor DJA0231, that there is now a "Priority" column in the Advanced>Devices list window.Does this now mean a QoS setting is available on this modem? 

Brobut23
Level 1: Cadet

Ive just changed over to New Smart Gen 2 Modem and added a HP 8730 OfficeJet Pro printer to my home network via ethernet. Was previously wireless. the Network info My Printer has been given a default name HP850460D.modem (HP OfficeJet pro 8730) same ...

JDMils
Level 6: Bloodhound

I just replaced my Telstra F@st5355 router with the new Smart Modem Gen 2 and cannot find a way to view device MAC addresses. The F@st modem would show the MACs of all connected devices which made security easy to manage, however I cannot work out a ...

7766
Level 2: Rookie

couple of questions: Background: Home quasi small Office functionality. 1. my backup storage connected via ethernet to Gateway is 'suddenly' disabled, blinking yellow indicator, researching shows my storage requires higher level of Router security th ...

Borisb
Level 2: Rookie

Hi all Hope someone can helpI bough ASUS TUF Gaming AX5400 Dual Band WiFi 6 Router Currently I have NBN co's little black modem and Telstras Gen 2 Smart modem What is the best way to connect this, Does it replace the Smart modem and I hook it up to t ...

Trevo
Level 1: Cadet

I changed the WIFI password on my Telstra Smart Modem a few days ago.  However, when I had a power outage yesterday and the Modem reset, the Wifi password changed back to the original (default).  How can I ensure that the password changes permanently ...

stolk61
Level 2: Rookie

I received a new Gen2 modem (DJA0231) and installed OK, except for the Mobile 4G sim backup.  Mobile is Enabled but the service is Disabled.When looking at the Mobile settings for the SIM, there is a Pin Protection set which requires PIN Code to enab ...

jaseee96
Level 1: Cadet

Hi All, Hoping someone might be able to shed some light on the matter. So I am about to move into a place upstairs. I rent currently, The landlords will not pay for a line to run into the unit upstairs & I'm not going to pay for it either and current ...

PeterZourkas
Level 2: Rookie

Hello,My broadband connection (via ethernet cable) is intermittently not working when I start my PC. The wireless connection works well but I have found that I need to unplug and re-plug my ethernet cable across the different LAN ports several times ...

Snowie6
Level 3: Gumshoe

Perhaps a poor title, but I am not sure how else to describe it. We have a Telstra Smart Modem 2 (Arcadyan, LH1000, firmware 0.15.16r) and for the last few weeks when you open up an internet page it sits there and says something like this:      This ...

MarcusX
Level 2: Rookie

Hi Guys, I have recently purchased a Firewalla Blue plus. when I connected it to my home network, the Firewalla app does not see the Firewalla device. I have tried with DHCP and also disabling DHCP on the router in case there are compatibility issues ...

sohohome
Level 2: Rookie

Hi Support,Could you please help me here:The 2.4G wifi is not working recently. Here is my troubleshooting:1. Rebooted the Modem several times.2. Reset the Modem to factory default.3. Tried to turn off Band Steering, but only the 5G ssid is there, no ...

GeoKap
Level 1: Cadet

I am looking at adding a Wifi Extender to me Gen 2 Router. The Gen 2 extender has an ethernet port on the back. Is it possible to connect a device such as a TV/media etc to the ethernet port of the wifi extender?

tomlab
Level 1: Cadet

can someone please check this please Billing Account reference number: 2000*********Hi TOMMY,Just letting you know we've applied a credit to your account for the amount of $* on 24/09/2021 11:38:18 AM.This has not happened yet !

Larradin
Level 2: Rookie

My telstra smart modem Gen2 with voice backup must be hiding its network security key under a pseudonym. Where the h is the network security key?

Trog_Hater
Level 1: Cadet

I have a Netgear Telstra Gateway Max (C6300BD-1TLAUS) and am migrating onto the NBN, I am staying with Telstra and the NBN hardware arrived this morning but I don't have a smart modem and I want to connect a landline. I tried the chatnow thing but th ...

BC210
Level 2: Rookie

Hi there,1. I would like to use a Linksys WRT3200 ACM MU-MIMO Router, so as to be able to configure a VPN client on my home network within the router.I presently have the Telstra Smart Gen2 which doesn't support VPN set-up ..... Is there a way I can ...

FOFEBA
Level 2: Rookie

In the room furthest from the modem wifi reception is poor. In that room but away from my smart tv I have an  Ethernet socket. Can I plug in a wifi booster [after setting it up} into that socket? Will I get the maximum speeds as it will have the mode ...

Mark230
Level 1: Cadet

So I have recently switched setups and had to get a USB WIFI Adapter called the ASUS USB-AC53 Nano USB Wireless adapter. As soon as I try to connect to Telstra WIFI my computer abruptly crashes. I tried to see if this issue was my adapter or the WIFI ...

techtard
Level 1: Cadet

G'day,I recently received from Telstra a new NBN modem. according to the box, it's a 'Telstra Smart Modem Gen 2 with Voice Backup' which I assume is the Arcadyan product I see on here spoken about.Anyway, i got it because my old unit would lose conne ...

Lo4
Level 4: Private Eye

I want to remove intruder devices connecting to my Smart modem gen 2. I am not computer literate and been unable to find a solution. Any help will be grateful. Thanks

jagged51
Level 1: Cadet

I have a couple of devices that will only work at 2.4 and even though my Telstra box is broadcasting at both frequencies these dumb devices claim to see only the 5.0 and consequently can't connect (even though various other devices in my home have no ...

MTBnut
Level 4: Private Eye

Received firmware update to my Smart Modem early yesterday morning.  Telstra upgraded from 18.1.c.0585-MR71.-RA up to 20.3.c.0329-MR19-RB One of the bug fixes I was waiting for finally arrived.  For us FTTN users, there was a problem that following a ...

abthomp
Level 14: Field Agent

Since the modem update on 18/19 Ausgust I've had to reboot my PC every morning in order to actually get a connection to the internet.What happens is I wake the PC from sleep, it shows it's connected but I cannot access any web pages or e-mail.Reboot ...

Tgweiske
Level 1: Cadet

Hi, so I’m trying to switch my Telstra gateway pro to an archer vr2800. Would I just remove the dsl and place into the new modem/router or is there certain steps I have to do before I am able to switch them

JDMils
Level 6: Bloodhound

I have 2 types of WiFi LED globes in my home:* Phillips Hue controlled via Phillips Hue Hub.* Generic Chinese brand controlled via the MagicHome app.* Generic Chinese brand light strips controlled via the MagicHome app.They are all connected to Alexa ...

markus3032
Level 1: Cadet

Millions of home Wi-Fi routers are under attack by botnet malware, just a week after a researcher put up a blog post showing how to exploit a vulnerability in the routers' firmware.The problem is that at least 36 other models of routers distributed b ...

pommyStu
Level 1: Cadet

Our business upgraded to NBN 3-4  years ago - after finally finding us a static IP address we have had terribly unreliable access to our network remotely via the Telstra supplied V7610 Netgear modem.  Current software is V2.2.2.6A which is most curre ...

4ppu
Level 1: Cadet

I'm having issues with my Router, in recent I have performed a password change in bigpond. I didn't realise, I'm required to update the password in mygateway. In prior this there was issue, I was unable to access MS Teams, Skype and Webstore of Chrom ...

mingle
Level 2: Rookie

There have been a number of threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working. It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is i ...

lmstearn
Level 6: Bloodhound

Product Name Technicolor DJA0231 Software Version 18.1.c Firmware Version 18.1.c.0585-MR7.1-RA Hardware Version VCNT-ANot much changed with the modem settings other than a port forward and the addition of a static IP lease, soon to expire.Clicked the ...

Bloggs2
Level 1: Cadet

Hi everyone, I have a NAS server with VPN (OPenVPN) using Port 443, and suddenly that Port appears blocked by Telstra.  I also tried Port 442, same issue.  Can anyone advise a safe port number to use on Router, server and VPN config that Telstra will ...

Kessu
Level 1: Cadet

Why does the modem no longer show connected devices? 

lillypilly9
Level 1: Cadet

For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...

iainin
Level 1: Cadet

After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

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