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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 25: The Singularity cf4
Level 25: The Singularity

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Telle871
Level 1: Cadet

I need help. What WPA settings on my modem do I need to pick up wifi on all devices. I have a desk top that will only connect via cable at the moment and used to connect wifi. I had to reset my modem settings last night. Everything else connects via ...

Hallie1953
Level 2: Rookie

My SmartModem is no longer displaying connected devices as it has in the past. This has only become apparent over the last week after a bad storm when power went off during the middle of the night.I have restarted the modem, no change.After saving th ...

DexterB
Level 5: Eagle Eye

New service installed today. Blue light stays on.Checked all leads.Reviewed the instructions.Watched the video.Rebooted the modem.Tried Telstras legendary Help messaging service and was cut off after around 5 minutes (mostly waiting time).Is there so ...

adeze
Level 1: Cadet

my Telstra smart modem  (Arcadyan) has been suffering massive bufferbloat since the firmware update. I had previously trialled game optimiser in May, but disabled it due to cpu and buffer bloat, exactly as discussed here https://forum.netduma.com/pro ...

SW_11
Level 2: Rookie

The 2.4ghz has stopped working on our smart modem. 5ghz is still working. I have followed all the troubleshooting steps from similar posts. Did a hard reset, disabled band steering. 5ghz has signal 2.4 ghz has very weak or none when standing next to ...

Telle871
Level 1: Cadet

I need help accessing my modem settings and resetting them. I am unable to connect via wifi or connect anything. 

Antony2
Level 1: Cadet

My nbn modem to wireless connection is playing up. It shows three green in the signal strength and drops to two orange. Keeps doing this. Just wondering how to fix this problem. I have tried turning it on and off but still does the same thing

McTechO
Level 3: Gumshoe

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

Seraphatron
Level 2: Rookie

So I was getting download speeds of over 90mbps up until we had a major storm about 2 months ago. Following that there were severe download speed issues (reduced to 5-10mbps - over ethernet to my pc) that continued for a number of weeks. Whenever I p ...

Gumby2
Level 2: Rookie

I have a few servers that remotely backup to each other. This week, two have suddenly stopped communicating with each other. Both are same brand, both running current firmware and apps, both using DDNS. I literally cannot even ping the WAN address, e ...

startrax
Level 3: Gumshoe

I have set up Port Forwarding in a similar way as on my earlier cable (bigpond) router, but it's not working. The connection times out.My port forwarding settings are :Name "WEB Server"Protocol: TCPWAN Port 80LAN port 80Destination IP: 192.168.0.10 I ...

MJ444
Level 1: Cadet

I am trying to set a static IP address and when trying to enter the 'Hostname' it gives me an error 'Label within domain name has invalid syntax' Any help to resolve would be appreciated.

De-Coder-TSV
Level 2: Rookie

Older Hisense 42inch TV was previously working without any slow connection or extender.  New modem has vpbeen installed as above and now this previously working TV and new Hisensense TV not connecting with new credentials.  SSID does come up however ...

mingle
Level 2: Rookie

There have been a number of threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working. It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is i ...

austyro
Level 2: Rookie

Apologies this is going to be a long post - having a very difficult time getting help on this problem as the "technicians" seem not to listen nor understand what they are being told is happening. Original problem:
If we left our house we would leave b ...

easytigerz
Level 1: Cadet

Hi, I have a Sagecomm F@ST 5355 with firmware 8a.58.129.5 and software SG7E10001332. From reading crowd support posts  have determined that 1) this seems to be some months / years old and 2) I cant update it manually, Telstra  update automatically.My ...

BecStar77
Level 1: Cadet

I have just got my new hotspot modem, Im pretty sure I was told that eftpos can run through the ethernet cable, but I can't find anything in the manual. Can anyone assist?Thank you

Ssor60
Level 2: Rookie

Hi,I pair my Telstra Wifi booster as per the instructions, but as soon as I unplug it from the modem it turn red. If I restart it in the same room as the Gen 2 modem .. it starts normally then turn red. So it does not seem to be able to connect via w ...

MTBnut
Level 2: Rookie

My DJA0231 (latest firmware) provides reliable service on FTTN, but over the last few months I've noticed some unusual interruptions to service. If, for any reason, I reboot my modem, then at precisely 3:40am the next morning, the DSL link would drop ...

amnesiacbear
Level 2: Rookie

I am seriously at the end of my patience with Telstra app . I work in a technical role in IT, so I can appreciate how difficult it can be but their lack of ability to understand is about to drive me up the wall. I say this so that my obvious frustrat ...

xx_mick
Level 1: Cadet

Nighthawk M5 5g Modem  And Need a public ip address that isn't shared so I can port forward

Im on a shared public address

Or provide me a static ip address that does not start with 1.0 10.0 100.

Or provide me a static ip address that does not start with ...

Praetorian1011
Level 2: Rookie

HiSince upgrading to a new smart modem gen 2 my LAN internet connection between the PC and router keeps dropping out and then re-connecting constantly, 2-3 times a minute. It's driving me insane and is a mystery. The wifi devices run perfectly and th ...

BuGz1
Level 1: Cadet

I recently received from Telstra the Gen 2 Modem Technicolor DJA023118.1.c.0585-MR7.1-RA.All LAN ports were working as of 12-05-2021, however, only 2 LAN ports function, ports 1 and 4 do not work.I have a software reset modem, no effect. Performed ha ...

Seraphatron
Level 2: Rookie

So I was getting download speeds of over 90mbps up until we had a major storm about 2 months ago. Following that there were severe download speed issues (reduced to 5-10mbps - over ethernet to my pc) that continued for a number of weeks. Whenever I p ...

De-Coder-TSV
Level 2: Rookie

Older Hisense 42inch TV was previously working without any slow connection or extender.  New modem has vpbeen installed as above and now this previously working TV and new Hisensense TV not connecting with new credentials.  SSID does come up however ...

austyro
Level 2: Rookie

Apologies this is going to be a long post - having a very difficult time getting help on this problem as the "technicians" seem not to listen nor understand what they are being told is happening. Original problem:
If we left our house we would leave b ...

Ssor60
Level 2: Rookie

Hi,I pair my Telstra Wifi booster as per the instructions, but as soon as I unplug it from the modem it turn red. If I restart it in the same room as the Gen 2 modem .. it starts normally then turn red. So it does not seem to be able to connect via w ...

MTBnut
Level 2: Rookie

My DJA0231 (latest firmware) provides reliable service on FTTN, but over the last few months I've noticed some unusual interruptions to service. If, for any reason, I reboot my modem, then at precisely 3:40am the next morning, the DSL link would drop ...

MeToo3
Level 1: Cadet

Can anyone please advise where one can purchase a NBN FTTP NTD - battery backup (UPS) unit

bigchin
Level 3: Gumshoe

I have a spare Technicolor Smart Modem from Telstra and want to use is as an Access Point a the back of the house to create a seemless Wifi network. My main modem is an Arcadyn model and is working well. I followed the instructions in an old post to ...

OzChemist
Level 3: Gumshoe

Hi Crowd! We've recently suffered a problem with our NBN FTTC unit (which we are awaiting an NBN technician to fix - booked and fingers crossed) - but that's not the issue. Whatever blitzed the FTTC unit appears to have KO'd the SIM in the Telstra "S ...

JenKT
Level 2: Rookie

Hi team,I have a bit of a face-palm situation. So my boss just bought a 4GX USB Pro (Pro). He thought it was the same thing as the 4GX USB Modem (Modem) which he's already using for another device. The Pro & Modem look the same to him, so he assumed ...

Sleong
Level 1: Cadet

I have the Gen 2 smart modem connected via WAN to my HFC NBN as per Telstra instructions. My google wifi is connected to the modem via LAN port. When I try to set up my google wifi via google home, I get the message “problem connecting with the cloud ...

GN67
Level 1: Cadet

Week 2 of our NBN upgrade and our brand new telstra smart modem gen 2 , Technicolor DJA0231 appears to have stopped transmitting the SSID.There's no option to enable or disable this feature like previous models. I now have devices that will no longer ...

Wade1978
Level 1: Cadet

Does the WiFi booster have a LAN cable slot so I can connect the LAN cable to a nearby device?

Sketchi
Level 1: Cadet

Im new to this so hi. My Technicolor DJA0231 was working file up until 20th of April. On 20th of April, the front led stopped working. It wasn't a big deal at the time. I also had a USB Flash drive attached to it that worked fine. But the USB stopped ...

Anthony_Thai
Level 3: Gumshoe

Hi, recently in the last few days, my Telstra smart modem Mobile Signal light is off (whereas it's always orange or red previously). I suspected something wrong with it so I've done the following -  1. Checked the Smart modem management page and see ...

Bassman63
Level 3: Gumshoe

Not having any trouble with my modem which is a F@ST 5355 situated in my garage but need to educate myself.  When logging in to the modem I have two choices 5GHz or 2.4GHz. Both work fine and both "icons" show full bars so my questions are 1. in my c ...

Kudo
Level 2: Rookie

I can’t get Tuya smart plugs and sensors to connect at all despite following manufacturer’s instructions and trying numerous times. It’s an NBN HFC service, Telstra Smart Modem Gen 2  Model LH1000. Other brands work OK eg sonoff and TPLink. I have tr ...

millsy27
Level 2: Rookie

Please settle in with a cup of tea - this is a bit of a long story,I have a DJA0231 that I was basically told to buy by Telstra after a supposed modem malfunction in July 2020. $240 later ( 2 and a half hours at the local Telstra shop) ( and recently ...

Level 25: The Singularity cf4
Level 25: The Singularity

Has any body else noticed that the Network Share of  Technicolor version of the Gen 2 Modem (DJA0231) are no longer visible n file managers. To access the network share the IP address of the share has to be used (example \\192.168.0.1). The other thi ...

aarfmann
Level 4: Private Eye

If I want to use the Asus router for wifi and lan, what is the best setup? Access point mode? Any settings in either modem to be used other than just connecting my Telstra modem with network cable? I don’t want to bridge the Telstra modem.

ShaunAus
Level 2: Rookie

Good morning,  I recently bought an Eero and I have been trying to configure it with the Telstra smart modem, if I simply plug it in it works. However it is recommended I set it up with the modem in bridge mode to get the best experience from the Eer ...

SJC1
Level 2: Rookie

I have enabled both guest accounts 2.4 & 5g on the modem. When I do speed tests I get a download speed of around 46 however the upload speed is 0.09. How can I fix this? Thanks in advance

Bikenski
Level 2: Rookie

I've just purchased a Netgear Nighthawk M5 Mobile Router. When using it at home, I need to connect it to several ethernet-connected devices. I also have a (fast, reliable, cheapish) cable internet connection which will soon be made obsolete because o ...

draego
Level 3: Gumshoe

My Gen2 Telstra Smart Modem has been on back up connection since a power outage (storm). No WAN/DSL light on back of modem. All other lights Green. Steps taken: Rebooted Modem /  Reset Modem /  Ethernet Cables replaced.    NTD data port is not showin ...

tanveerdar
Level 1: Cadet

I recently got Telstra smart modem gen2 with nbn and I was running my P2PWIFICAM on it for remote visibility suddenly it stopped from internet while in local lan can works fine. I doubt that Telstra modem or Telstra is blocking this type of traffic , ...

adeze
Level 1: Cadet

my Telstra smart modem  (Arcadyan) has been suffering massive bufferbloat since the firmware update. I had previously trialled game optimiser in May, but disabled it due to cpu and buffer bloat, exactly as discussed here https://forum.netduma.com/pro ...

mingle
Level 2: Rookie

There have been a number of threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working. It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is i ...

lmstearn
Level 6: Bloodhound

Product Name Technicolor DJA0231 Software Version 18.1.c Firmware Version 18.1.c.0585-MR7.1-RA Hardware Version VCNT-ANot much changed with the modem settings other than a port forward and the addition of a static IP lease, soon to expire.Clicked the ...

Bloggs2
Level 1: Cadet

Hi everyone, I have a NAS server with VPN (OPenVPN) using Port 443, and suddenly that Port appears blocked by Telstra.  I also tried Port 442, same issue.  Can anyone advise a safe port number to use on Router, server and VPN config that Telstra will ...

Kessu
Level 1: Cadet

Why does the modem no longer show connected devices? 

lillypilly9
Level 1: Cadet

For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...

iainin
Level 1: Cadet

After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

Agnesrad
Level 1: Cadet

Where can I buy a new nbn connection box? My box has failed and it will take two weeks for a technician to install a new one.  

confusedcoustom
Level 1: Cadet

For some reason it just won't work I need help or for a Telstra coustomer to do it for me thankyou, asap please

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