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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

BlueTones
Level 2: Rookie

Folks, I installed a Telstra Smart Modem™ Gen 2 and its subnet range is 192.168.0.x however I connected my existing network to the Smart Modem so now I have a wifi router at either end of the house. My existing network uses the 192.168.1.x subnet, al ...

csp
Level 2: Rookie

Sorry but this will be a long posting. 21 days ago I switched from myTelstra 8Mbs ADSL service to a FTTN 50Mbs Telstra NBN (with their 0F5B17 Smart modem) service but unfortunately in those 21 days I have only experienced about 50Mbs for about three ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

LethalLFM
Level 2: Rookie

My parents have moved into a retirement village can anyone advise what do we do with the modem and nbn router?  thanks

TC47
Level 1: Cadet

I have been experiencing internet dropouts many over a 24 hour period .  Have called Telstra and done all the resets, still no improvement.  Telstra sent a new modem again no improvement, however I now also have a white flashing light when the intern ...

PS62
Level 1: Cadet

hi Since installing the nbn modem I have been having issues connecting to my workApparently, the modem firewall is blocking/slowing down the access

commentkcore
Level 3: Gumshoe

So I am continuing to use my LH100 for my NBN connection. For whatever reasons, which I hope won't prejudice the conversation, I don't get issued a WAN IPv6 address. This may be significant to the issue, so yeah, this is what my routers home page lis ...

Jokevin
Level 1: Cadet

We received an email from Telstra with instructions about a quick fix that was needed to stay connected with our Telstra smart modem. This is to do with the modem switching over to 4G in the event of an outage. We have followed the instructions but t ...

Mummasue
Level 1: Cadet

I carnt get WiFi button on modem to light up

Rosie59
Level 1: Cadet

I received and installed my Gen 2 Smart Modem a few days ago.  We had a line problem after a lightening strike which was fixed by a Tech.  But the modem will not turn over from backup mode. All lights at the back of the modem here green, with the exc ...

Rosie59
Level 1: Cadet

I received and installed my Gen 2 Smart Modem a few days ago.  We had a line problem after a lightening strike which was fixed by a Tech.  But the modem will not turn over from backup mode. All lights at the back of the modem here green, with the exc ...

MJWH
Level 1: Cadet

Every phone i plug into the dect phone connection on my Gen 2 modem comes up with check cable

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

TC57
Level 1: Cadet

Hi, does the 4GX hotspot have an external antenna jack? 

rrrapid
Level 1: Cadet

I recently got a Telstra Smart Modem and I’m using it with a SIM card until I get connected to the NBN. There is something strange happening: when I connect to the wifi network on my notebook computer or my phone I do not have internet access, but I ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

oscar22
Level 3: Gumshoe

I did the port forward some time ago and now they are in red with a cross , and i can't see my CCTV cameras on the phone ,I don't know what happened to the arcadyan router, please a solution will be highly appreciated, thanks
the port are 80 , 6001 , ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

I am trying to set up the drive connected to USB port as Network drive that requires a user to login. By default these modems are set up with anonymous login. When configure with anonymous login can access drives. When configured with a user name and ...

Trolly
Level 1: Cadet

I have a package coming to connect to the nbn. I already have a smart modem Gen2 . Also does the package come with a nbn connection box ?

Bazza42
Level 1: Cadet

My new 43 inch Soniq  brand TV won't connect to my wifi.It recognises my Telstra network [Telstra******** is a saved network]  but when I enter my password and click on connect, after much deliberation, it comes back with No network connection

YZStorm
Level 2: Rookie

We have a smart modem, once the WIFI is turned on on the devices that we want to use the internet on the WIFI name/ID doesn't come up to choose. And we have had really low signal on our phone with the WIFI as well.  I have reset the modem, unplugged ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

I should rely have posted this in the WiKi section of crowdsupport but the WiKi section appears to be no longer supported. There are only a few recent articles and these have been posted by Community managers. Most crowdsupport members don't even kno ...

Squeaky_Thunder
Level 2: Rookie

I've been having a persistent problem with my Telstra supplied gateway, the Sagemcom F@st 5355TLS. Approximately every month it will going into a cycle of unexpectedly malfunctioning that won't stop until it's factory reset.
The issue is I hear a clic ...

rrrapid
Level 1: Cadet

I recently got a Telstra Smart Modem and I’m using it with a SIM card until I get connected to the NBN. There is something strange happening: when I connect to the wifi network on my notebook computer or my phone I do not have internet access, but I ...

oscar22
Level 3: Gumshoe

I did the port forward some time ago and now they are in red with a cross , and i can't see my CCTV cameras on the phone ,I don't know what happened to the arcadyan router, please a solution will be highly appreciated, thanks
the port are 80 , 6001 , ...

Bazza42
Level 1: Cadet

My new 43 inch Soniq  brand TV won't connect to my wifi.It recognises my Telstra network [Telstra******** is a saved network]  but when I enter my password and click on connect, after much deliberation, it comes back with No network connection

David_D1
Level 1: Cadet

Hi, I have a smart gen 2 modem (Arcadyan) connected to the NBN box. I have a spare gen 2 modem (Technicolor) I would like to use as a second wifi network. I have connected the primary modem LAN to the 2nd modem WAN. The 2nd modem boots up and the lig ...

HawthornTony
Level 2: Rookie

Newbie question. I'm connecting a TP_Link to my Telstra Modem 2, wanting to keep the Telstra modem and wifi alive and run parallel to the TP_Link M9 wifi network.I've stumbled at the first step. TP-link app wanting to connect the first base M9+ is as ...

RB42
Level 3: Gumshoe

I received 2 smart boosters today, and one works perfectly fine on a separate level of the house, through a brick wall and all.The second one, however, keeps going solid blue then solid orange for a few minutes before changing back to solid blue for ...

cdchi1975
Level 3: Gumshoe

Telstra app msging just taking way to long to respond to my queries so going to ask here (i miss live chat).Telstra Cable is being switched off next month, so I've ordered a NEW NBN HFC connection plan with Telstra. Took me 10 days to finally get the ...

S4h
Level 1: Cadet

I have FTTN Internet at home.I have just bought an Asus RT-Ac88u router and am trying to configure this with my current Telstra modem.I have turned Wi-Fi off for my telstra modem and connected LAN1 (telstra) to WAN port of ASUS router. I have set up ...

MVP2
Level 1: Cadet

I've followed the advice in the now-archived article: https://crowdsupport.telstra.com.au/t5/modems-hardware/wake-on-lan-not-working-from-wan-arcadyan-lh1000/td-p/903801, but cannot make any progress in getting WOL to work from WAN using my Gen 2 mod ...

yurony
Level 1: Cadet

Hello cf4, I recently came across this post: https://crowdsupport.telstra.com.au/t5/modems-hardware/wan-not-connect-to-modem-smart-gen-2/td-p/850327 It mentions an issue with a thunder storm (had one two days ago) and a modem not connecting to the sm ...

NicolasUniq
Level 1: Cadet

We have the white NBN Smart Modem and I have tried to log onto it and am unable to access through the telstra gateway.  aka http://10.0.0.138/.  It worked about three weeks ago and I have now tried admin/admin, admin/ blank, admin / telstra and all t ...

beebeejaybee
Level 2: Rookie

I have ADSL on a smart modem.... you know where this is going, My ADSL has been out for a week so obviously it’s been shaped (I feel like i’ve been sold a pup on this mobile backup business)  I’m semi rural, whenever it rains my ADSL drops out for a ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

Has any one else noticed that the Arcadyan modem throttles traffic between WiFi and the LAN. As proof of this I did three test between Iperf3 server and Iperf3 client. See results below Iperf3 Test Server and Iperf3 Client connected to modems LAN por ...

sketchyass
Level 4: Private Eye

Unfortunately not the first time I've asked for help on an issue like this.  I've used my drive as a network drive for content. It's been working as a network drive pretty well, showing the amount of storage free and used. Also working well with my M ...

JohnH72
Level 1: Cadet

Hi I have a Telstra Smart Modem Gen 2 with a FTTN connection. My incoming (from street) connection is a blue cat 5e cable. Where does this connect i.e WAN?, LAN 1? etc or do I need a converter to connect to the DSL phone line?? I currently have a BLU ...

asebastianxx
Level 2: Rookie

Hi everybody,I've got an older Telstra Gateway Connection Kit modem (Sagemcom F@AST 5355) which I want to get rid off, and try to get the newer Telstra Smart Modem Gen 2 with 4G backup. I've been having quite frequent NBN outages for extended times o ...

QLDCable
Level 3: Gumshoe

DID A RECENT (It's 17/12/20) TELSTRA FIRMWARE UPDATE to DJA0231 BREAK COMPATIBILITY WITH OLDER DUAL FREQUENCY WIFI BRIDGES/APs (noticed problem on 15/12/20)? I got my Telstra-NBN set up 51days ago according to its logs. Transition from cable was easy ...

Lib1958
Level 1: Cadet

I started up my new smart modem gen 2 LH1000 last night.  When going through the set up it will not  go through to the green light   Ihave turned it off and on more than several times   Can not get through to any of the help lines.  Is there somethin ...

HelenChizzi
Level 1: Cadet

Hi All,I recently order Telstra NBN and I have been sent a wifi modem which I have connected successfully. I'm now waiting on my NBN connection in a few weeks. I'll be moving house in a few months to rent. So do I take the hardware with me or do I  n ...

TonyBiv
Level 1: Cadet

Why is my Telstra NBN modem making load ticking noise

SPOTTY23
Level 1: Cadet

Hi! My 4GX wifi modem is saying "go to m.home" to update software but I cant find this address\link ... any ideas?

namsupo
Level 1: Cadet

Hi, My MIL got a "Telstra Gateway Connection Kit" when she signed up for NBN. I'm trying to work out if that means she would have a "Smart Modem", as I want to get her the "Telstra Smart Modem Battery Back Up" from the rewards store as a Xmas present ...

Gibbo35
Level 2: Rookie

New Telstra smart modem arrived. No phone socket in new house only Foxtel satellite port. New home. Is there a fix? Please help  paul and fam 

Antonio5
Level 2: Rookie

I have bought a 4GX Wifi plus with pre paid sim I have activated the sim and received confirmation that it’s activated, it tells me the data available and days till expiry yet I can’t get internet or emails via it, I have a Telstra post paid data SIM ...

REALOVATELSTRA
Level 1: Cadet

Is the Telstra Gen 2 smart modem compatible with Belong or Vodafone NBN?

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

Mazz49
Level 1: Cadet

NBN

Hi, recently I have a problem with my NBN device, the signal drop with a small noise and come back, this happen few times a day.what can I do to fix it?Best regards 

Agnesrad
Level 1: Cadet

Where can I buy a new nbn connection box? My box has failed and it will take two weeks for a technician to install a new one.  

confusedcoustom
Level 1: Cadet

For some reason it just won't work I need help or for a Telstra coustomer to do it for me thankyou, asap please

globalspark1
Level 1: Cadet

You can ask all the questions and wait for hours on hold  for  technical assistance  but still none the wiser. Telstra do no realise all their sins for years gone by are haunting them now. Must admit  NBN has nothning to do with Telstra.  Basically c ...

answertheph
Level 1: Cadet

If I call I get sent a text message, when i use the app it ends up showing 404, when I use the chat room you never answer just bots that send web pages... Why did you forget your customers your company is a joke really.

slipmat
Level 3: Gumshoe

Like @MurrayWA I either need to set the DNS on the modem itself or have the DHCP server offer 1.1.1.2 (cloudflare's malware-blocking DNS - https://one.one.one.one/family/).This change is mandatory, yet there's no obvious way to configure it on the Ar ...

vampireking
Level 1: Cadet

Hi all I am unable to open a specific port on my PC for forwarding. I am using Smart Modem Gen 2 NBN. Has anyone had any luck? It seems to be a common problem. I am trying to set up a Grim Dawn LAN on two PC's on my home network. So I have two PC's c ...

RobbieNiss
Level 1: Cadet

My 5g wifi pro keeps dropping out. When I reboot it it works breifly then the screen goes white then I have to remove the battery and even then reboots just to a blank screen or does not reboot or freezes. By the sounds this is not uncommon but it se ...

DavidPeter1965
Level 1: Cadet

My home was struck by lightening and my modem no longer seems to work - what now

me2259
Level 1: Cadet

Message appeared today, unable to clear it off the screen. On dialling 101 there are no voice messages on the system.

2446
Level 4: Private Eye

Hi all.Recently purchased the Nighthawk M2. MR2100.We live rural and have no 4g signal on phone or modem without the use of antennas.The old wifi pro modem worked fine on 4g with antenna.Could even select 3g or 4g.Problem is with the Nighthawk it wor ...

Gtflash181818
Level 1: Cadet

Can someone please tel me what I need to LEAVE at the old property and what I need to take with me to the new property ... I,m not that tech savy , I'm talking nbn stuff ect . Thnx 

Debb64
Level 1: Cadet

Absolutely furious. Called at 5pm and was told there was a wait, that’s fine, then called me back 10 mins late but then hangs up and doesn’t call back, so I then ring again, told there is a wait, then received the next phone call back 10 mins later. ...

A1530
Level 1: Cadet

Un able to connect t-box keep losing signal even hard-wired, plugged in iq4 foxtel works fine??????

Jamietannous
Level 1: Cadet

WiFi not working 

tonyf9
Level 1: Cadet

I tried to place an online order for a WiFi Booster. I have not yet got any acknowledgement it has been received, and it is impossible to speak with anyone by phone.The App is useless!Can i have any suggestion of why the Track Order feature will not ...

Johnhetitage572
Level 1: Cadet

internet is running at 11mb 

genesearch
Level 1: Cadet

Am I mistaken,  the default configuration of this router,  only permits the choice of 2 DynDNS providers? DynDNS.org  - premium subscription service3322.org - redirects to a chinese website ie only one choice.There is a plethora of free DynDNS provid ...

BobStep
Level 2: Rookie

Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...

Veegatica
Level 1: Cadet

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...

HashtagIT
Level 1: Cadet

Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...

Ishan
Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

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