You can view the latest Arcadyan Firmware Updates here.
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Post a reply to this thread below to get involved with the discussion or ask a question.
As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...
Folks, I installed a Telstra Smart Modem™ Gen 2 and its subnet range is 192.168.0.x however I connected my existing network to the Smart Modem so now I have a wifi router at either end of the house. My existing network uses the 192.168.1.x subnet, al ...
I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...
Sorry but this will be a long posting. 21 days ago I switched from myTelstra 8Mbs ADSL service to a FTTN 50Mbs Telstra NBN (with their 0F5B17 Smart modem) service but unfortunately in those 21 days I have only experienced about 50Mbs for about three ...
I have been experiencing internet dropouts many over a 24 hour period . Have called Telstra and done all the resets, still no improvement. Telstra sent a new modem again no improvement, however I now also have a white flashing light when the intern ...
So I am continuing to use my LH100 for my NBN connection. For whatever reasons, which I hope won't prejudice the conversation, I don't get issued a WAN IPv6 address. This may be significant to the issue, so yeah, this is what my routers home page lis ...
We received an email from Telstra with instructions about a quick fix that was needed to stay connected with our Telstra smart modem. This is to do with the modem switching over to 4G in the event of an outage. We have followed the instructions but t ...
I received and installed my Gen 2 Smart Modem a few days ago. We had a line problem after a lightening strike which was fixed by a Tech. But the modem will not turn over from backup mode. All lights at the back of the modem here green, with the exc ...
I received and installed my Gen 2 Smart Modem a few days ago. We had a line problem after a lightening strike which was fixed by a Tech. But the modem will not turn over from backup mode. All lights at the back of the modem here green, with the exc ...
Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...
I recently got a Telstra Smart Modem and I’m using it with a SIM card until I get connected to the NBN. There is something strange happening: when I connect to the wifi network on my notebook computer or my phone I do not have internet access, but I ...
I did the port forward some time ago and now they are in red with a cross , and i can't see my CCTV cameras on the phone ,I don't know what happened to the arcadyan router, please a solution will be highly appreciated, thanks the port are 80 , 6001 , ...
I am trying to set up the drive connected to USB port as Network drive that requires a user to login. By default these modems are set up with anonymous login. When configure with anonymous login can access drives. When configured with a user name and ...
My new 43 inch Soniq brand TV won't connect to my wifi.It recognises my Telstra network [Telstra******** is a saved network] but when I enter my password and click on connect, after much deliberation, it comes back with No network connection
We have a smart modem, once the WIFI is turned on on the devices that we want to use the internet on the WIFI name/ID doesn't come up to choose. And we have had really low signal on our phone with the WIFI as well. I have reset the modem, unplugged ...
I should rely have posted this in the WiKi section of crowdsupport but the WiKi section appears to be no longer supported. There are only a few recent articles and these have been posted by Community managers. Most crowdsupport members don't even kno ...
I've been having a persistent problem with my Telstra supplied gateway, the Sagemcom F@st 5355TLS. Approximately every month it will going into a cycle of unexpectedly malfunctioning that won't stop until it's factory reset. The issue is I hear a clic ...
I recently got a Telstra Smart Modem and I’m using it with a SIM card until I get connected to the NBN. There is something strange happening: when I connect to the wifi network on my notebook computer or my phone I do not have internet access, but I ...
I did the port forward some time ago and now they are in red with a cross , and i can't see my CCTV cameras on the phone ,I don't know what happened to the arcadyan router, please a solution will be highly appreciated, thanks the port are 80 , 6001 , ...
My new 43 inch Soniq brand TV won't connect to my wifi.It recognises my Telstra network [Telstra******** is a saved network] but when I enter my password and click on connect, after much deliberation, it comes back with No network connection
Hi, I have a smart gen 2 modem (Arcadyan) connected to the NBN box. I have a spare gen 2 modem (Technicolor) I would like to use as a second wifi network. I have connected the primary modem LAN to the 2nd modem WAN. The 2nd modem boots up and the lig ...
Newbie question. I'm connecting a TP_Link to my Telstra Modem 2, wanting to keep the Telstra modem and wifi alive and run parallel to the TP_Link M9 wifi network.I've stumbled at the first step. TP-link app wanting to connect the first base M9+ is as ...
I received 2 smart boosters today, and one works perfectly fine on a separate level of the house, through a brick wall and all.The second one, however, keeps going solid blue then solid orange for a few minutes before changing back to solid blue for ...
Telstra app msging just taking way to long to respond to my queries so going to ask here (i miss live chat).Telstra Cable is being switched off next month, so I've ordered a NEW NBN HFC connection plan with Telstra. Took me 10 days to finally get the ...
I have FTTN Internet at home.I have just bought an Asus RT-Ac88u router and am trying to configure this with my current Telstra modem.I have turned Wi-Fi off for my telstra modem and connected LAN1 (telstra) to WAN port of ASUS router. I have set up ...
I've followed the advice in the now-archived article: https://crowdsupport.telstra.com.au/t5/modems-hardware/wake-on-lan-not-working-from-wan-arcadyan-lh1000/td-p/903801, but cannot make any progress in getting WOL to work from WAN using my Gen 2 mod ...
Hello cf4, I recently came across this post: https://crowdsupport.telstra.com.au/t5/modems-hardware/wan-not-connect-to-modem-smart-gen-2/td-p/850327 It mentions an issue with a thunder storm (had one two days ago) and a modem not connecting to the sm ...
We have the white NBN Smart Modem and I have tried to log onto it and am unable to access through the telstra gateway. aka http://10.0.0.138/. It worked about three weeks ago and I have now tried admin/admin, admin/ blank, admin / telstra and all t ...
I have ADSL on a smart modem.... you know where this is going, My ADSL has been out for a week so obviously it’s been shaped (I feel like i’ve been sold a pup on this mobile backup business) I’m semi rural, whenever it rains my ADSL drops out for a ...
Has any one else noticed that the Arcadyan modem throttles traffic between WiFi and the LAN. As proof of this I did three test between Iperf3 server and Iperf3 client. See results below Iperf3 Test Server and Iperf3 Client connected to modems LAN por ...
Unfortunately not the first time I've asked for help on an issue like this. I've used my drive as a network drive for content. It's been working as a network drive pretty well, showing the amount of storage free and used. Also working well with my M ...
Hi I have a Telstra Smart Modem Gen 2 with a FTTN connection. My incoming (from street) connection is a blue cat 5e cable. Where does this connect i.e WAN?, LAN 1? etc or do I need a converter to connect to the DSL phone line?? I currently have a BLU ...
Hi everybody,I've got an older Telstra Gateway Connection Kit modem (Sagemcom F@AST 5355) which I want to get rid off, and try to get the newer Telstra Smart Modem Gen 2 with 4G backup. I've been having quite frequent NBN outages for extended times o ...
DID A RECENT (It's 17/12/20) TELSTRA FIRMWARE UPDATE to DJA0231 BREAK COMPATIBILITY WITH OLDER DUAL FREQUENCY WIFI BRIDGES/APs (noticed problem on 15/12/20)? I got my Telstra-NBN set up 51days ago according to its logs. Transition from cable was easy ...
I started up my new smart modem gen 2 LH1000 last night. When going through the set up it will not go through to the green light Ihave turned it off and on more than several times Can not get through to any of the help lines. Is there somethin ...
Hi All,I recently order Telstra NBN and I have been sent a wifi modem which I have connected successfully. I'm now waiting on my NBN connection in a few weeks. I'll be moving house in a few months to rent. So do I take the hardware with me or do I n ...
Hi, My MIL got a "Telstra Gateway Connection Kit" when she signed up for NBN. I'm trying to work out if that means she would have a "Smart Modem", as I want to get her the "Telstra Smart Modem Battery Back Up" from the rewards store as a Xmas present ...
I have bought a 4GX Wifi plus with pre paid sim I have activated the sim and received confirmation that it’s activated, it tells me the data available and days till expiry yet I can’t get internet or emails via it, I have a Telstra post paid data SIM ...
I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...
Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...
Hi, recently I have a problem with my NBN device, the signal drop with a small noise and come back, this happen few times a day.what can I do to fix it?Best regards
You can ask all the questions and wait for hours on hold for technical assistance but still none the wiser. Telstra do no realise all their sins for years gone by are haunting them now. Must admit NBN has nothning to do with Telstra. Basically c ...
If I call I get sent a text message, when i use the app it ends up showing 404, when I use the chat room you never answer just bots that send web pages... Why did you forget your customers your company is a joke really.
Like @MurrayWA I either need to set the DNS on the modem itself or have the DHCP server offer 1.1.1.2 (cloudflare's malware-blocking DNS - https://one.one.one.one/family/).This change is mandatory, yet there's no obvious way to configure it on the Ar ...
Hi all I am unable to open a specific port on my PC for forwarding. I am using Smart Modem Gen 2 NBN. Has anyone had any luck? It seems to be a common problem. I am trying to set up a Grim Dawn LAN on two PC's on my home network. So I have two PC's c ...
My 5g wifi pro keeps dropping out. When I reboot it it works breifly then the screen goes white then I have to remove the battery and even then reboots just to a blank screen or does not reboot or freezes. By the sounds this is not uncommon but it se ...
Hi all.Recently purchased the Nighthawk M2. MR2100.We live rural and have no 4g signal on phone or modem without the use of antennas.The old wifi pro modem worked fine on 4g with antenna.Could even select 3g or 4g.Problem is with the Nighthawk it wor ...
Can someone please tel me what I need to LEAVE at the old property and what I need to take with me to the new property ... I,m not that tech savy , I'm talking nbn stuff ect . Thnx
Absolutely furious. Called at 5pm and was told there was a wait, that’s fine, then called me back 10 mins late but then hangs up and doesn’t call back, so I then ring again, told there is a wait, then received the next phone call back 10 mins later. ...
I tried to place an online order for a WiFi Booster. I have not yet got any acknowledgement it has been received, and it is impossible to speak with anyone by phone.The App is useless!Can i have any suggestion of why the Track Order feature will not ...
Am I mistaken, the default configuration of this router, only permits the choice of 2 DynDNS providers? DynDNS.org - premium subscription service3322.org - redirects to a chinese website ie only one choice.There is a plethora of free DynDNS provid ...
Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...
I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...
Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...
Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.
