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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

eventperfection
Level 1: Cadet

HiHoping someone can help please with very simplified terms of what I need to do in order to swap our Telstra smart modem over the Tp link ac1200 modem router. We are FTTP and the new modem router states it is nbn ready.it wants to be plugged into th ...

Cowboy101
Level 1: Cadet

Recently tried to connect to fixed wireless via Telstra at a property in a rural area in NSW.House is 2 years old and previous owners were on Fixed Wireless with iiNet.  NTD in the house, antenna on the roof, they say they had zero problems.
We tried ...

Sfynkz
Level 1: Cadet

When I sign in to my gateway using 192.168.0.1 and the default username and password, all of my options are missing and I cant access anything. I've tried it on multiple devices and still no luck. Also have reset the modem many times and still no luc ...

Kenondp
Level 2: Rookie

On nbn 50 Standard Plus, should be getting close to 44Mbps typical evening speedsPaying $ 90 per month for ADSL2 speedsNot all the time, but today it is... anyone

asdasdfasdfasdf
Level 1: Cadet

Hi we've just moved into a new unit and the data port in the wall is not near where I would like the Smart Modem to go. We have NBN FTTB and the grey DSL cable we were given by Telstra is very short. Where can I get a 10m version of that cable? Also, ...

Regardz
Level 4: Private Eye

I recently moved to nbn and a new Telstra Smart Modem Gen2 (Technicolor DJA0231TLS).  Since then I have been unable to connect my previously working wireless doorbell (Mirabella / Anko / K-Mart WiFi Full HD Video Doorbell).  After much troubleshootin ...

Willem3
Level 1: Cadet

NBN will be connected next week but the NBN number is different to my current number and I do not want to change. 

Trickydicky1
Level 1: Cadet

Hi I am moving house in a couple of weeks  to a FTTP NBN connection via Telstra Smart modem, I understand I need the Lan cable with two yellow ends which I have somehow lost. I have found an old Lan type cable which happens to be yellow but I have no ...

Kuip
Level 2: Rookie

I can't find anyone at Telstra that can comment on this. I just keep getting bounced from department to department with no end in sight (4 hour queue so far...). And Platinum support just redirects to normal support. Happy to pay for a solution to th ...

Kotrab
Level 2: Rookie

Hi. We have Ethernet at both ends of our house, but our current Telstra Smart Modem is at one end, and needs to be there. Can we take advantage of the Ethernet port at the other end of the house to give us better wifi there? Can a wifi booster (Telst ...

Regardz
Level 4: Private Eye

I recently moved to nbn and a new Telstra Smart Modem Gen2 (Technicolor DJA0231TLS).  Since then I have been unable to connect my previously working wireless doorbell (Mirabella / Anko / K-Mart WiFi Full HD Video Doorbell).  After much troubleshootin ...

Kotrab
Level 2: Rookie

Hi. We have Ethernet at both ends of our house, but our current Telstra Smart Modem is at one end, and needs to be there. Can we take advantage of the Ethernet port at the other end of the house to give us better wifi there? Can a wifi booster (Telst ...

DEALS
Level 1: Cadet

I have a few questions:1. If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number?2. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Can ...

Ck27
Level 2: Rookie

Hoping someone can assist. I have two Sricam security cameras.  I connect them to the Telstra Smart Modem using the 2.4ghz setting.  All works correctly.  Then I enable the 5 thx option. All works fine for 24 hours. Then when I try to view the camera ...

Luk3skywalker
Level 1: Cadet

So, I just moved house a few weeks ago, and while I was setting up the internet, I thought it would be good to switch to a different internet provider(at my last house I had TPG NBN), so I went with Telstra. I got the $90 unlimited data NBN plan, had ...

DL369621
Level 1: Cadet

Hi Tech-Savey crowd support,older gentleman here, not exactly IT proficient.Bought a TP-Link AX50/AX3000 to improve Wi-Fi for wife down far end of the house. Currently our modem/router is Technicolor TG700vac.  We're on FTTN. Followed the instruction ...

Jeff101
Level 2: Rookie

About to pull the trigger on Telstra NBN (our area went live yesterday) Have an existing ORBI RBR50 network (3 satellites) that gives entire property WiFi coverage my questions are 1 What modem does the current NBN plan come with on fiber to node ... ...

Vitara
Level 3: Gumshoe

I have recently installed a new Gen2 Modem (Arcadyan) on my internet service.  Firmware updated automatically OK.   Presently configured to run with ADSL as NBN due in about a month.  All systems functioning normally, except the mobile back up is not ...

Maverick5
Level 2: Rookie

Hi all,I received and installed my Gen 2 Smart Modem yesterday - all 100% as per the instructions. The light on the front of the modem is still showing that it’s running on the Mobile backup connection (blue) ... 12 hours after installation. How long ...

mrennix
Level 2: Rookie

I have NBN with the old Sagemcom FAST5355-A modem, the one with only 2 x 100Mb ethernet ports. Is it possible to upgrade this to the latest Gen2 modem?

Cowboy101
Level 1: Cadet

Recently tried to connect to fixed wireless via Telstra at a property in a rural area in NSW.House is 2 years old and previous owners were on Fixed Wireless with iiNet.  NTD in the house, antenna on the roof, they say they had zero problems.
We tried ...

Willem3
Level 1: Cadet

NBN will be connected next week but the NBN number is different to my current number and I do not want to change. 

Kenondp
Level 2: Rookie

Long Time Telstra Customer here that dosen't want to switch, but increasingly having no choices.I'm Connected Fibre to the Node cause i have to be & cant upgrade without spending big $$$$$.00On nbn 50 Standard Plus 44Mbps typical evening speed planne ...

Roman_B
Level 1: Cadet

Hi there,  I want to install Ubiquiti Security Gateway Router, not on 100% sure if it is compatible with Telstra Velocity setup. My current router is connecting to NTD by using PPPoE setting, I know that Ubiquiti Router has such setting, but I wanna ...

Ian-F
Level 1: Cadet

I am unable to divert my landline (through nbn modem) to my mobile. It worked well in the past but has now stopped. Also I'm unable to make outgoing calls from the same 'phone

JJen1
Level 1: Cadet

I have followed the instructions to set up my nbn connection box but never get past the step waiting 20 minutes for the blue lights to go solid. And there is only the power light solid, the next blue light flashing and no other light showing at all.

Tiffanys
Level 2: Rookie

Thank you, Telstra in doing this promotion you have reminded me of all the problems I have had we you for over 30yrs and that loyalty means nothing to you.  I’m done

Hellboy8
Level 1: Cadet

I just bough 5G Wifi Pro yesterday. Since turn in on the display keep show 5G where I know the location is not in 5G coverage. Is it a bug from the software?

AUS22897
Level 1: Cadet

When I try to login, it continues with "invalid user name or password". Telstra Smart Modem. I am using the log in details on the modem.

karl1968
Level 1: Cadet

Nbn

Had power switched off for a couple of minutes. After it came back on ,nbn bx has only 1 blue light and 1red flashing light thats making a klicking sound.Waiting to hear back from telstra. Can anybody helpe

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