You can view the latest Arcadyan Firmware Updates here.
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Post a reply to this thread below to get involved with the discussion or ask a question.
As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...
Hi Telstra Crowdsupport, Since I've received my new Gen 2 smart modem, the performance has generally been good in terms of achieved speeds, latency and stability. Except for one glaring and super-annoying issue: a regular, almost as clockwork, daily ...
Hi, I have a smart gen 2 modem (Arcadyan) connected to the NBN box. I have a spare gen 2 modem (Technicolor) I would like to use as a second wifi network. I have connected the primary modem LAN to the 2nd modem WAN. The 2nd modem boots up and the lig ...
I am trying to set up the drive connected to USB port as Network drive that requires a user to login. By default these modems are set up with anonymous login. When configure with anonymous login can access drives. When configured with a user name and ...
Hi, recently I have a problem with my NBN device, the signal drop with a small noise and come back, this happen few times a day.what can I do to fix it?Best regards
I have a Smart Modem 2 and an attached 3TB hardrive with two partitions.If I disable SMBv2.0, I can connect to either partition without an issue. But when I turn on SMBV2, I only get the option to log into the ádmin server' and from there I can only ...
Lately, I've been experiencing a lot of buffering while streaming (in particular) Stan and (occasionally) SBS On Demand so I thought I'd check my Smart Modem's DNS settings. I know they're not now user-configurable so it was just a matter of curiosit ...
I have a need to seperate the 5GHz to 2.4GHz Wifi on my Telstra smart modem. When I untick band steering the wifi network is nolonger visable upon search ,same if I untick 5GHz. I have to hard reset to get any wifi back.
Hello, Does anybody have any idea why this might be happening? Laptop wireless interface card is configured with wake-on-lan. The wireless interface card is also setup with static IP leases in the DJN2130 router. Local network IPv6 is also disabled. Thi ...
Newbie question. I'm connecting a TP_Link to my Telstra Modem 2, wanting to keep the Telstra modem and wifi alive and run parallel to the TP_Link M9 wifi network.I've stumbled at the first step. TP-link app wanting to connect the first base M9+ is as ...
Hello Masters, I have tried and tried to connect my Arlo Base Station to my Telstra Gen 2 modem LH1000 but after calling Arlo they have referred me to Telstra. I've come across this forum and would like to know if anyone can help me connect to teh ba ...
I received 2 smart boosters today, and one works perfectly fine on a separate level of the house, through a brick wall and all.The second one, however, keeps going solid blue then solid orange for a few minutes before changing back to solid blue for ...
Moved homes and selected a new NBN FTTC plan with Telstra, received the smart modem but not the nbn connection box. Who was supposed to send it? Cheers.
I had the internet connected via nbn fir the first time 6 days ago. I am still waiting for the app to confirm ‘order complete’ as have been told I need to wait to see this before I can start using my own modem as telstra would not let me start using ...
I have a nighthawk. It turns itself off constantly but doesn’t turn itself back on again and takes more than ten mins of removing battery and putting back in to get it working again. In the mornings same thing to start it up
Hi I've never done this before so please bear with me. I have just purchased and connected a Nighthawk AX12. I was experiencing issues with with double Nat as i had the Nighthawk router plugged into the Telstra smart modem / router. Xbox problems wit ...
I have one of these connected to a switch via LAN port 1. The LAN indicator light shows a connection however it cannot be seen by either a mass storage HD, Telstra T box or a computer. I have tried removing the switch and use a direct CAT 5 cable to ...
Hi I am having connectivity issues with ASUS ZEN XT8. On Telstra Smart Modem GEN1 , it kept having drop-outs.On Telstra Smart Modem GEN2 , I was not able to get any connections to Telstra Internet at all. Reaching out for assistance. Much approeciate ...
If you had a choice in January 2021, which modem is best - Technicolour or Arcadyan? Is the Arcadyan shipped out already upgraded with the latest firmware? I'm reading horror stories on the net. I also have not been sent a connection box and apparent ...
I'm moving into a new place where I think NBN was previously connected. There is no NBN connection box at the property. The Order which Telstra has placed for me - Telstra Smart Modem Gen 2 Kit - has a modem and connects to wall socket. Do I need ...
I am sick 2 death with Telstra. I’m paying for nbn and home phone. My current download speed goes from, according to my Netflix speed testing.0002Kbps to 2Mbps nightly.I have sent the Tele Ombudsman a formal complaint via email as telsta can’t/won’t/ ...
I am about to arrange NBN connection to my home which has hybrid fibre coaxial connection with an external NBN box fitted to our property.My home computer and wifi is connected to both a NETCOMM ADSL2+ WIFI N300 Gateway modem and a NETGEAR NIGHTHAWK ...
I have a cat M1 tag with built-in LTE, which is successfully configured with my Telstra Locator account. The tag tracks location when moving, but I don’t get a daily location update once it has stopped moving (even though is sitting in a very good LT ...
Hi, I have a smart gen 2 modem (Arcadyan) connected to the NBN box. I have a spare gen 2 modem (Technicolor) I would like to use as a second wifi network. I have connected the primary modem LAN to the 2nd modem WAN. The 2nd modem boots up and the lig ...
Newbie question. I'm connecting a TP_Link to my Telstra Modem 2, wanting to keep the Telstra modem and wifi alive and run parallel to the TP_Link M9 wifi network.I've stumbled at the first step. TP-link app wanting to connect the first base M9+ is as ...
I received 2 smart boosters today, and one works perfectly fine on a separate level of the house, through a brick wall and all.The second one, however, keeps going solid blue then solid orange for a few minutes before changing back to solid blue for ...
Telstra app msging just taking way to long to respond to my queries so going to ask here (i miss live chat).Telstra Cable is being switched off next month, so I've ordered a NEW NBN HFC connection plan with Telstra. Took me 10 days to finally get the ...
I have FTTN Internet at home.I have just bought an Asus RT-Ac88u router and am trying to configure this with my current Telstra modem.I have turned Wi-Fi off for my telstra modem and connected LAN1 (telstra) to WAN port of ASUS router. I have set up ...
I've followed the advice in the now-archived article: https://crowdsupport.telstra.com.au/t5/modems-hardware/wake-on-lan-not-working-from-wan-arcadyan-lh1000/td-p/903801, but cannot make any progress in getting WOL to work from WAN using my Gen 2 mod ...
Hello cf4, I recently came across this post: https://crowdsupport.telstra.com.au/t5/modems-hardware/wan-not-connect-to-modem-smart-gen-2/td-p/850327 It mentions an issue with a thunder storm (had one two days ago) and a modem not connecting to the sm ...
We have the white NBN Smart Modem and I have tried to log onto it and am unable to access through the telstra gateway. aka http://10.0.0.138/. It worked about three weeks ago and I have now tried admin/admin, admin/ blank, admin / telstra and all t ...
I have ADSL on a smart modem.... you know where this is going, My ADSL has been out for a week so obviously it’s been shaped (I feel like i’ve been sold a pup on this mobile backup business) I’m semi rural, whenever it rains my ADSL drops out for a ...
Has any one else noticed that the Arcadyan modem throttles traffic between WiFi and the LAN. As proof of this I did three test between Iperf3 server and Iperf3 client. See results below Iperf3 Test Server and Iperf3 Client connected to modems LAN por ...
Unfortunately not the first time I've asked for help on an issue like this. I've used my drive as a network drive for content. It's been working as a network drive pretty well, showing the amount of storage free and used. Also working well with my M ...
Hi I have a Telstra Smart Modem Gen 2 with a FTTN connection. My incoming (from street) connection is a blue cat 5e cable. Where does this connect i.e WAN?, LAN 1? etc or do I need a converter to connect to the DSL phone line?? I currently have a BLU ...
Hi everybody,I've got an older Telstra Gateway Connection Kit modem (Sagemcom F@AST 5355) which I want to get rid off, and try to get the newer Telstra Smart Modem Gen 2 with 4G backup. I've been having quite frequent NBN outages for extended times o ...
DID A RECENT (It's 17/12/20) TELSTRA FIRMWARE UPDATE to DJA0231 BREAK COMPATIBILITY WITH OLDER DUAL FREQUENCY WIFI BRIDGES/APs (noticed problem on 15/12/20)? I got my Telstra-NBN set up 51days ago according to its logs. Transition from cable was easy ...
I started up my new smart modem gen 2 LH1000 last night. When going through the set up it will not go through to the green light Ihave turned it off and on more than several times Can not get through to any of the help lines. Is there somethin ...
Hi All,I recently order Telstra NBN and I have been sent a wifi modem which I have connected successfully. I'm now waiting on my NBN connection in a few weeks. I'll be moving house in a few months to rent. So do I take the hardware with me or do I n ...
Hi, My MIL got a "Telstra Gateway Connection Kit" when she signed up for NBN. I'm trying to work out if that means she would have a "Smart Modem", as I want to get her the "Telstra Smart Modem Battery Back Up" from the rewards store as a Xmas present ...
I have bought a 4GX Wifi plus with pre paid sim I have activated the sim and received confirmation that it’s activated, it tells me the data available and days till expiry yet I can’t get internet or emails via it, I have a Telstra post paid data SIM ...
Hi Brainstrust,I just received a new Telstra Gen 2 router and after changing the settings so I could see the dual bands. There is little to no signal on the 2.4. I can be sitting next to it and it doesn’t even show 1 bar. I have a number of smart ...
Hi, We received a new NBN modem. Now internet is working but land line phone does not work. I tried to contact to get support by Telstra over 10 days, but I can not get a good stable reply as they said they are busy. I did not have any problem with ...
I received an upgraded NBN smart modem from Telstra - instructions appear to state the modem must be connected directly to the NBN connector box, which happens to be in our garage (FTTP). My current, and previous, modem was able to live in our lounge ...
Hi, recently I have a problem with my NBN device, the signal drop with a small noise and come back, this happen few times a day.what can I do to fix it?Best regards
I should rely have posted this in the WiKi section of crowdsupport but the WiKi section appears to be no longer supported. There are only a few recent articles and these have been posted by Community managers. Most crowdsupport members don't even kno ...
You can ask all the questions and wait for hours on hold for technical assistance but still none the wiser. Telstra do no realise all their sins for years gone by are haunting them now. Must admit NBN has nothning to do with Telstra. Basically c ...
If I call I get sent a text message, when i use the app it ends up showing 404, when I use the chat room you never answer just bots that send web pages... Why did you forget your customers your company is a joke really.
Like @MurrayWA I either need to set the DNS on the modem itself or have the DHCP server offer 1.1.1.2 (cloudflare's malware-blocking DNS - https://one.one.one.one/family/).This change is mandatory, yet there's no obvious way to configure it on the Ar ...
Hi all I am unable to open a specific port on my PC for forwarding. I am using Smart Modem Gen 2 NBN. Has anyone had any luck? It seems to be a common problem. I am trying to set up a Grim Dawn LAN on two PC's on my home network. So I have two PC's c ...
My 5g wifi pro keeps dropping out. When I reboot it it works breifly then the screen goes white then I have to remove the battery and even then reboots just to a blank screen or does not reboot or freezes. By the sounds this is not uncommon but it se ...
Hi all.Recently purchased the Nighthawk M2. MR2100.We live rural and have no 4g signal on phone or modem without the use of antennas.The old wifi pro modem worked fine on 4g with antenna.Could even select 3g or 4g.Problem is with the Nighthawk it wor ...
Can someone please tel me what I need to LEAVE at the old property and what I need to take with me to the new property ... I,m not that tech savy , I'm talking nbn stuff ect . Thnx
Absolutely furious. Called at 5pm and was told there was a wait, that’s fine, then called me back 10 mins late but then hangs up and doesn’t call back, so I then ring again, told there is a wait, then received the next phone call back 10 mins later. ...
I tried to place an online order for a WiFi Booster. I have not yet got any acknowledgement it has been received, and it is impossible to speak with anyone by phone.The App is useless!Can i have any suggestion of why the Track Order feature will not ...
Am I mistaken, the default configuration of this router, only permits the choice of 2 DynDNS providers? DynDNS.org - premium subscription service3322.org - redirects to a chinese website ie only one choice.There is a plethora of free DynDNS provid ...
Not sure where this fit's in the support model as it's a mix.I found a prior discussion on the lack of backup functionality. I've just been through the process of a factory reset by Telstra support without advance notice. An ongoing issue that suppor ...
I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is workin ...
Hi Folks,I have updated the M2 to latest Firmware to NTGX24_10.17.03.00.I can connect various devices to the M2 for Internet access no issues and get pretty good speeds. However, when I connect a WIFI MFP Printer (Brand New with latest Firmware insta ...
Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.
Hi Everyone I received my new NBN connection box and modem on Friday. As the connection box only flickered blue lights I asked a question in Crowd Support about getting an up to date adapter for my phone which Jupiter kindly answered. I got the adapt ...
Hello