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Level 1: Cadet

Blue light on smart modem

I have plugged in cords all correctly and the light at the front of my modem is still blue and nbn blue light is flashing. 
I have tried everything. Turning it on and off, changing the area of the modem in the house, watching videos. Nothing is working. 
It says status of my order is not complete yet and I have no idea why. 

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