JoshuaClayAck
Level 1: Cadet

Booster continues to show orange light (poor signal)

Recently purchased a new booster for the home from Telstra (black box)

followed setup instructions 

moved it to a place that should work for us to boost the signal.

only able to get an orange light. The only place the booster light goes a solid blue is next to the wifi box. 
any help would be greatly appreciated for a frustrated person

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3 REPLIES 3
Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Booster continues to show orange light (poor signal)

Hi - is the Booster a third party unit not supplied by Telstra - what is the model and also which Telstra modem model do you have. A black box implies it is an old Telstra modem or the NBN HFC Arris modem. 

JoshuaClayAck
Level 1: Cadet

Re: Booster continues to show orange light (poor signal)

It’s brand new modem purchased from Telstra 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Booster continues to show orange light (poor signal)

You might have a faulty booster or modem. I have one of these boosters and get a solid blue light in a room over 10 Meters away from modem separated by three brick walls. The boosters come with a performance guarantee. If one booster is not sufficient  for your premises Telstra will supply up to three more free of charge.

 

One thing you could do is to change the modem's 5 GHz Wi-Fi channel from auto to a non DFS channel. To do this log into modem (http://192.168.0.1, password is Telstra), go to Wi-Fi and then go to the 5GHz Wi-Fi settings . The channel will be set to auto, select a non DFS channel and save settings.

 

On the modem's home page you can also check the signal strength of booster by going to the Wi-Fi boosters Tab. At the bottom of the tab status of the booster. It should show 5 GHz as type and better than -70 dbm for the signal.

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