Level 1: Cadet

brother mc9340 fax not working


My fax is stopped working since the nbn installed.

fax machine model: brother mfc9340

I searched for the solutions, and couldn't work out how to fix it?


Many thanks in advance.



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Level 21: Augmented
Level 21: Augmented

Re: brother mc9340 fax not working

Hi - if your fax machine is collocated near the Gen 2 modem and connected with an Ethernet cable, can you Scan the document to a nominated PC or Group Folder on your network and email it to the recipient? For standard residential applications, NBN does not officially guarantee fax machines will continue to work and refer people to their device providers for further information.


Suggest you contact Brother in case they have workaround data options or referrals to hosted Fax Service companies who convert scanned documents and resend them on traditional lines to national or international destinations. 

Level 25: The Singularity
Level 25: The Singularity

Re: brother mc9340 fax not working

If you are on an FTTP service, you can request a UNI-V service for your fax, otherwise switching to email (which a large number of companies have done) would be the simplest option.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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