Level 1: Cadet

Cable Activation

After a frustrating few days, I finally got a new Telstra Cable Adaptor. I called to register the MAC number and was told that there is no support and I have to wait till Monday for cable activation! Does anyone know of a solution here? Why is the activation not automated? I have tried to plug and unplug and restart everything with no joy! 


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Level 24: Supreme Being
Level 24: Supreme Being

Re: Cable Activation

try setting it all up and then going to:

register.bigpond.com/cable.do or


It should take you to a page where you can enter your bigpond internet credentials to register the adapter. If that doesn't work then it will need to be manually done by the activations team

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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