Level 1: Cadet

Cannot activate gateway: CCP0021

Hello, my internet has stopped working since early in the morning on 4th April 2020. I checked for outages and there was an outage. I checked every hour, and it said that there are no outages in my area at around 11pm.


However, I still cannot access the internet.


mygateway/home.lp says: Your Broadband service is working normally. You are connected online. I try to go on any website (e.g., and Google Chrome says that: Your connection is not private. After a few attempts of trying to access websites, I get redirected to: “We’re checking your details, your gateway is talking to our network, it shouldn’t take long”. Then, I get redirected to: ”Something’s up. you couldn’t activate your gateway please try again”. I tried again, but it would’t activate (reference code is CCP0021).


I’ve been connected to the internet for around 1 or 2 months now, so what is going on? I urgently need access to the internet because my children are in VCE and they need it for their online classes. How do I fix this? Please help.

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