Level 1: Cadet

Changing from 5GHz to 2.4GHz.

I have a need to seperate the 5GHz to 2.4GHz Wifi on my Telstra smart modem. When I untick band steering the wifi network is nolonger visable upon search ,same if I untick 5GHz. I have to hard reset to get any wifi back.

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being

Re: Changing from 5GHz to 2.4GHz.

Those symtoms indicate the 2.4 GHz WiFi is faulty. This is a common fault on the DJA0231 modem and will can only be fixed by replacing the modem. Model number is on the LHS of modem's log in page.

Level 1: Cadet

Re: Changing from 5GHz to 2.4GHz.

Ok thanks Cf4.

Mine is a Technicolor DJA0231

Hardest issue I have now is talking to someone at Telstra to actually get this under warranty 

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