em_crowdsupport
Level 2: Rookie

Chromecast and Telstra Gateway Frontier

Just switched to using the Telstra Gateway Frontier (Technicolor DJN2130). I've encountered two issues with it.

1. When I keep the SSID hidden, all my Apple devices stop working on the WiFi. My Pixel phone and Windows laptop are unaffected. It wasn't an issue on my old router (Linksys 3000N).

2. A bigger issue is that my phone can't cast to my Chromecast dongle. The Chromecast can successfully connect to my wifi and hit the internet (router admin pages shows me this information). But I need to do a factory reset every time I want to cast. My Pixel and my iPad both report that they are unable to connect to the Chromecast.

I've done all the recommended items in the Crowdsupport pages.

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10 REPLIES 10
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: Chromecast and Telstra Gateway Frontier

Are you factory resetting the frontier or the chrome cast?
I work for Telstra, but my opinions are my own and not that of Telstras
em_crowdsupport
Level 2: Rookie

Re: Chromecast and Telstra Gateway Frontier

The Chromecast.
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Chromecast and Telstra Gateway Frontier

Do you have Band Steering enabled on the Frontier (In the WiFi Settings)?
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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em_crowdsupport
Level 2: Rookie

Re: Chromecast and Telstra Gateway Frontier

Yes. It's on by default. So I left it like that.

I need to check the home setup but in the office I have access to both a Gateway Frontier and a Gateway Max (Netgear).

I noticed I can't ping between the WiFi devices on the Frontier but I can on the Max.
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Chromecast and Telstra Gateway Frontier

I have the Telstra Gateway Frontier with Band steering off and Hidden WiFi SSID.

 

Chromecast works without needing a reset..

Ping to devices on local networks work.

 

To get IOS and Android devices to connect had to select Other networks and enter the SSID, security type and passwords.

On Windows 10 PC had to select Hidden Network enter SSID and password.

 

em_crowdsupport
Level 2: Rookie

Re: Chromecast and Telstra Gateway Frontier

I'll give that a whirl. I thought all Band Sterring does is force devices to use 5Ghz when possible.
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Chromecast and Telstra Gateway Frontier

With band steering the rooter connects WiFi device to the WiFi band that gives the best speed. When close to the router the 5GHz band, if the device is long way from the router or there are several walls between the device and the router the 2.4GHz band is used.

em_crowdsupport
Level 2: Rookie

Re: Chromecast and Telstra Gateway Frontier

Turning band steering off seems to have done the trick for Chromecast. Looking the the Frontier router, it looks like a and ac is only available on 5Ghz, so I imagine the implementation is to guide devices to use ac on 5Ghz where possible.
Oddly enough, the Chromecast only wants to connect to 2.4Ghz even though it supports 5Ghz.

The hidden SSID still broken though, but I can live with that.
mazinoz
Level 19: Deputy Director

Re: Chromecast and Telstra Gateway Frontier

Why on earth are you hiding the SSID's. If you think this is a security measure you are mistaken, in spite of what Linksys for example may advise.
em_crowdsupport
Level 2: Rookie

Re: Chromecast and Telstra Gateway Frontier

I prefer it hidden.

Yes, I know it can be scanned even if the SSID is not broadcasted.

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