Solved: chromecast ultra and google home mini not working - Telstra CrowdSupport

deeks_k

I have purchased a chromecast ultra and google home mini sometime ago. chromecast ultra setup completes without any issue. however i cannot stream anything in phone or the tablet it does not show the cast button. I have tried with several phones and tablets.

also google home mini is not completing the setup it says there is something wrong with completing setup and asked me to reset the modem. both devices still do not work even after the modem reboot.

i have fttn nbn and modem is sagemcom f@st 5355 and also using a telstra smart wifi booster. all the devices are connected to telstra smart wifi booster. anyone had this problem before or know a solution? Please help

343GuiltySpark

https://www.google.com.au/url?sa=t&source=web&rct=j&url=https://techcrunch.com/2018/06/27/google-hom...

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
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343GuiltySpark

There is an issue google is working on for chrome casts and Google home atm

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

343GuiltySpark

https://www.google.com.au/url?sa=t&source=web&rct=j&url=https://techcrunch.com/2018/06/27/google-hom...

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

deeks_k

Thanks. Chrome and Google home now working. It was the outage.

chromecast ultra and google home mini not working

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