Highlighted
Level 1: Cadet

COMPUTER NOT CONNECTING WITH PRINTER

My brother printer won't connect to the computer.  Contact brother support and they said that Telstra need to make sure the 2.4ghz radio is enabled in the advanced settings.  The Telstra store said that only the tech people can do that.  Can't get hold of the tech people.  Any suggestions?

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: COMPUTER NOT CONNECTING WITH PRINTER

You need a better Telstra Store.

 

All you need to do is log in to your modem (usually via http://192.168.0.1), go to the Wifi settings and turn off Band Steering. That will cause the Wifi network to separate into distinct 2.4GHz & 5GHz networks.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more