CrowdSupport®
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Level 1: Cadet

Connectivity Issues

When I open a web page from my tiles, operating Windows 10, I constantly receive the message “ windows network diagnostics detects problems with network connectivity” It takes me a couple of refresh clicks to get the page open, I am starting to find this tiresome as it never happened before connecting the Telstra smart modem 2. I have re powered the modem, change cables, reset my computer network adaptor drives and there is no change to the issues I have when opening my saved web sites.

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5 REPLIES 5
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Level 22: Superhuman
Level 22: Superhuman

Re: Connectivity Issues

@emeryhill Are you connecting via ethernet or WiFi?

Someone keeps putting vegetables in my beer crisper
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Level 1: Cadet

Re: Connectivity Issues

Ethernet. FTN.

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Telstra (Retired)
Telstra (Retired)

Re: Connectivity Issues

Hi @emeryhill

 

Just checking in to see if you are still experiencing a problem with your browser?

Please let us know so we can assist further.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 1: Cadet

Re: Connectivity Issues

The issue is now sorted, appears it was a ISP conflict between my Telstra Modem and my old Modem, now being used for my WI Fi extender, I did not change the settings, causing the conflict. 

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Level 22: Superhuman
Level 22: Superhuman

Re: Connectivity Issues


@emeryhill wrote:

The issue is now sorted, appears it was a ISP conflict between my Telstra Modem and my old Modem, now being used for my WI Fi extender, I did not change the settings, causing the conflict. 


@emeryhill Glad its working for you. Although it would've been helpful at the start to mention the two modems :-)

Someone keeps putting vegetables in my beer crisper

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