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Community Manager Community Manager
Community Manager

Discussion: Arcadyan Firmware Update Notes

You can view the latest Arcadyan Firmware Updates here.

 

Have a question about the latest update? This is the place for discussion!

 

Post a reply to this thread below to get involved with the discussion or ask a question.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

After this update to 11.11r some of my older 2.4ghz only devices couldn't connect.I discovered that the 2.4ghz signal was -90dbm standing beside the modem. About 60db lower than the 5ghz signal. I rebooted modem, turned radio off and on, confirmed power set to 100% . No improvement.

Is there some change to firmware that may cause this behaviour or has my modem coincidently gone faulty?

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I have an external hard drive connected to the USB port on the arcadyan. The drive never sleeps. The drive when connected to my old Asus router would typically sleep after 5 minutes of no activity. Is there a setting hidden somewhere to allow the drive to sleep? If not, can the firmware be updated to allow USB connected drives to sleep?

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Level 20: Director
Level 20: Director

Re: Discussion: Arcadyan Firmware Update Notes

Hi - on my Arcadyan with same firmware version, I have Band Steering Disabled on the 2.4 Ghz page (ensure SAVE if you change default Enabled) - on the modem's Wi-Fi devices screen it reads at -36 dBm transmitting at 72 Mbps. Two other 2.4 Ghz devices upstairs are at -54 dBm (24 Mbps) and -57 dBm (24 Mbps).

 

In the Windows CMD command 'netsh wlan show interfaces' , the output shows the PC Adapter's  Rx rate at 144 Mbps and the Tx rate at 39 Mbps with a Signal Strength of 100% * which validates that the modem's Disabled Band Steering function is not lowering the Signal strength of the 2.4 Ghz band.

 

Using the CMD command line entry, what does your working 2.4 Ghz device show with the modem in Default Band Steering Enabled? If it is an Apple Mac, let me know and I will add the method of establishing the same result.

 

Have you tried a Factory Reset from within the Modem's Advanced/Management/System Reset screen and then Disabled Band Steering? 

 

* there is a table on the internet that shows an estimate of percentage signal strength rating to -dBm :- 100% is showing at -50dbm or better. 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes


@Daddy wrote:

After this update to 11.11r some of my older 2.4ghz only devices couldn't connect.I discovered that the 2.4ghz signal was -90dbm standing beside the modem. About 60db lower than the 5ghz signal. I rebooted modem, turned radio off and on, confirmed power set to 100% . No improvement.

Is there some change to firmware that may cause this behaviour or has my modem coincidently gone faulty?


Try turning Wi-Fi PMF off. This function was added in the latest firmware update. I have found that some of my old IP camera's wan't connect if Wi-Fi PMF is turned on.

 

What is the strength of the 2.4 GHz WiFi signal if you move further away from the modem? I have found that at least one of my 2.4 GHz devices doesn't connect and shows no signal when close to modem.

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Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

Great to see the update.

I'm no longer with Telstra, however I see Telstra Air and Fon being broadcasted on my router. How do I turn it off?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

@PranayAg sounds like something went wrong or stuck during disconnection. How long ago did you move providers and have you spoken to anyone at Telstra about it yet?

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Thank you for your suggestions @cf4

I used my phone to measure the signal using WiFi Aanalyzer. I did so initially at a test point I have about 30m from the modem and couldn't see any 2.4ghz signal. Standing beside the modem I see very low signal. PMF is off by default so I don't expect it has any baring on the problem. I turned PMF on to see if it helped but no good.

I'm running with my asus router at the moment and will do testing recommended by @Mkrtich on the weekend. I'd be lynched if i took down the internet on a weekday.

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Thankyou @Mkrtich for your prompt response.

 

Band steering is already disabled. Haven't tried a factory reset yet.

No device will connect, even newer dual band devices, the signal is too low.

I used my phone to measure the signal using WiFi Aanalyzer. I did so initially at a test point I have about 30m from the modem and couldn't see any 2.4ghz signal. Standing beside the modem I see very low signal.

 

I'm running with my asus router at the moment and will do recommended fault finding on the weekend.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

@PranayAg Have you tried factory reseting the modem?

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Level 20: Director
Level 20: Director

Re: Discussion: Arcadyan Firmware Update Notes

When you say no device will connect to the 2.4 GHz network, do you mean they can't see the 2.4GHz SSID at all or that they can see it but can't connect to the 2.4 GHz Wi-Fi Broadcast name and get an error? When you do the Factory Reset, try leaving it on the Default Telstra SSID to see it that works.

 

I think the modem disregards the Power setting slide on 100% when Band Steering is Enabled and with your modem due to a program glitch, when Band Steering is Disabled, it appears not to honour the 100% Power setting, in fact reversing the choice order listed from 100%, 75%, 50% down to 25% which is near to what you are reading off the Wi-Fi Analyzer App; -90dBm approx is 20% , -85dBm approx is 30%. 

 

Hoping the Factory Reset cleans out the glitch. Per chance, is the ASUS Router interconnected to the Arcadyan sharing the same SSID as the Arcadyan? 

 

 

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

The 2.4ghz signal was so low nothing could connect, even when in the same room as the Arcadian.

The Arcadyan in powered down for the moment, running with ASUS router only.

I don't use both at the same time.

 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

Could the following bugs be fixed in the next firmware update.

 

  1. Buggy Interface. Modem tends to log out at random times. Sometimes when applying settings modem gets up to about 10 or 30% and logs user out without applying settings.

    2. Traffic Meters and Traffic Graphs have transmit and received directions transposed. The receive data is actually the data in transmit direction and the transmit data is actually the data in the receive direction.

    3. Traffic meters record data on Ethernet ports even when no device is connected to LAN ports.

    4. Traffic Graphs plots data on Ethernet ports even when no device connected to LAN port. 

    5. Traffic meters stop recording after 2.147 GB of data is received or transmitted on any interface.
    • DSL port (Internet Meter)
    • WAN port (Internet Meter)
    • 4G Backup (Internet Meter)
    • LAN ports
    • 2.4 GHz (WiFi Meter)
    • 5 GHz (WiFi Meter)
    • Guest 2.4 GHz (WiFi Meter)
    • Guest 5 GHz (WiFi Meter)
    • Air (WiFi Meter)
    • Fon (WiFi Meter)

    6. Traffic graphs stop recording after 2.147 GB of data is received or transmitted on any interface.
    • LAN ports
    • 2.4 GHz
    • 5 GHz
    • Guest 2.4 GHz
    • Guest 5 GHz
    • Air
    • Fon

    7. DSL port does not recording any data on FTTN connection. DSL is shown as down and no data is recorded. (Go to Advanced > Diagnostics > Network > DSL0)

    8. xDSL Diagnostics (Go to Advanced > Diagnostics > xDSL) some of the data is in the wrong column. For example the UAS for Current Quarter is a copy of the UAS for Total column. It appears that the UAS in then Previous Quarter column is actually the Current Quarter UAS, the Current day column has the Previous Quarter UAS and the Previous day column has the Current day UAS.

    9. Ports opened by UPNP are not displayed in the modems GUI. These could be displayed in the modem’s UPNP settings page located at Go to Advanced > Local Network > UPNP. It would also make more sense for the UPNP settings to be shifted to the firewall settings group.

    10. No DSL link status information such as link maximum speed and link attenuation.

 

For more information see document below.

https://drive.google.com/file/d/1P_xODnUnwSnkSiT6g8NdyAftDvrUaHpH/view?usp=sharing

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Tried everything. Factory Reset, band steering off and on, manual change channels, power at 25% and 100%. No effect. 2.4ghz signal is consistently 50 or 60db lower than my asus router. Both routers in the same small office with the laptop I am reading signals with. Images below are of 2.4ghz showing Arcadyan over 60db low. The second image is 5 ghz showing pretty much the same level from both Arcadyan and asus. I'm pretty confident this is a faulty Arcadyan or faulty firmware.

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Level 20: Director
Level 20: Director

Re: Discussion: Arcadyan Firmware Update Notes

Yes something is not right - can't think of what it could be - assume you have 'forgotten' the previous 2.4 Ghz SSID in devices. Did Telstra remote access your modem to diagnose or not offer to replace it as that is my only recommendation?

 

I just tested my Arcadyan with the iPhone set on the 2.4 Ghz SSID and using Apple's AirPort Utility Wi-Fi Scan function. From my study where the Arcadyan is located to the front door is 10 metres (one fibro clad wall both sides), then double brick front exterior walls to front yard, walking outside at a 45 degree path for another 15 metres to front of driveway, which made the line of sight go through another two home walls and then another 3 metres down footpath - I stopped when both bands read at -79 dBM and I could still connect to eBay on the 2.4 GHz band and searched for a cable with a result page which surprised me. I lost both bands by going a step further - they did not slow up at all, so that established the limit.  

 

Is your ASUS Booster an RP-AC68U and AiMeshed to the ASUS Router usually - is it wirelessly connecting to the Arcdayan or have you just shown it when it is connected to the ASUS Router for comparison purposes?

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I haven't spoken to Telstra yet. The experience is usually distressing. I'll contact them when I get some time..

Yes, 1900P  main and 68U meshed.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

Has any one else noticed that the Remote Web access no longer works. Can no longer connect to the modem remotely. When the modem's public IP address is entered into a Web browser on a device not connected to modem the browser is redirected to the LAN IP address of the modem in my case 192.168.178.1 but instead of modem's log in page the following page is displayed.

 

 

It is possible to connect to the modem using the modem's public address if the device is connected to the modem. You can then login using the remote web ID and password or the modems normal ID and password. If the wrong password or ID is used it is then only possible to log into the modem using the normal ID and password.

 

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Well! There appears to be no way to talk to technical support so I have spent about 6 hours in 4 separate chat sessions with no result. I was asked to go through the same fault finding over and over again. All but one chat session terminated when the agent simply stopped responding. The last session disconnected after I was asked to de-power and re-power my LH1000. The agents didnt seem very technical. The last agent didnt seem to be reading my messages. I provided a summary of my problem, details of my hardware and fault finding already conducted but was subsequently asked for details of my hardware and was asked to do fault finding I had already done.

This is probably the wrong forum to ask this but...how do i get to talk to someone that knows what they are doing?

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Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

I'm having a similar issue since the last firmware update, although it seems to line up with the last iOS update too so perhaps that is related.

 

My issue is that my iPhone won't connect to the 5GHz signal on the Booster, but WILL connect to the 2.4GHz one. The iPhone will attempt and struggle to only connect to the main Modem's 5GHz and then drop to cellular when it runs out of range.

 

I've tried changing channels and output power to no avail.

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Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

Actually, I can 90% confirm that this is an issue due to iOS 13.6. I have two devices on 13.6 and both are unable to connect to the booster.

 

I have 2 other devices on older iOS and one on iOS 14 Beta and they can connect to the 5GHz on the Booster just fine.

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Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

Feature request:

  • Please add an option to disable DECT Radiation available on the Technicolor models

Bug report:

  • Wifi-Dr automatic channel selection disconnects devices every 4 hours when it changes channels
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Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Hi,

For the last two weeks my modem has begun to lose internet connection in the mornings.

I think that the modem is on the latest F/W.

 

Product Vendor Arcadyan
Product Name LH1000
Boot Version 1.0.38-116.118
Firmware Version 0.11.11r
Hardware Version 01

 

The Arcadyan is connected to the NBN HFC modem.

 

I have:

- Powered down all network and modem devices;

- Disconnected the HFC cable for 10 minutes

- Performed a hardware rest on the Arcadyan 

 

I took a look at the logs and see the following message that is routinely being reported..

15.08.2020 08:43:44 TR069: Sending 1 BOOT inform to ACS: 2001:8006:3100:2100::1.
15.08.2020 08:43:44 TR069: Inform Fail!!(Invalid URL or ACS unreachable)
15.08.2020 08:43:44 TR069: ACS connection failed with error code 401
15.08.2020 08:43:44 TR069: Account is not existed!!

 

Could this be related to the recent upgrade?

 

Regards,

Dave

111111111^2 = 12345678987654321
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

This message occurs when the modem can't communicate with the management server. It can usualy be fixed by reseting the modem to factory default and not loading any modem configuration backup files. To reset modem press reset button on back of modem near LAN port 2 for at least 10 seconds using a bent paperclip. Modem should reboot reseting all settings to factory defaults.

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Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Hi


@cf4 wrote:

This message occurs when the modem can't communicate with the management server. It can usualy be fixed by reseting the modem to factory default and not loading any modem configuration backup files. To reset modem press reset button on back of modem near LAN port 2 for at least 10 seconds using a bent paperclip. Modem should reboot reseting all settings to factory defaults.


I performed a factory default reset using the bent pin however I reloaded a config file that I saved.

Regarding not loading any modem configuration backup files.”. 
Why shouldn’t I do this? Do you mean that I have to manually redo all of my settings? Or do you mean Just delay doing it?  If so how long. What does not doing this avoid happening?

Thanks. Dave

111111111^2 = 12345678987654321
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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Hey Ashlie,

Just in case nobody has seen this yet, a few users(including myself) have reported having annoying and disruptive visits from the WiFi Dr. every 6 hours since this update was rolled out. A modem change proved that it was firmware related, as the problem didn't exist on the earlier firmware on the router, however as soon as it updated to 0.11.11r the WiFi Dr was activated by TR069 and the 6 hourly visits resumed...

https://crowdsupport.telstra.com.au/t5/home-broadband/wifi-randomly-disconnecting-and-changing-chann... 

 

Cheers!

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Community Manager Community Manager
Community Manager

Re: Discussion: Arcadyan Firmware Update Notes

Hi @CHood93 

 

Thanks for letting me know about this, and apologies for the issues you're having. 

 

I noticed in your most recent post here that you're awaiting a call from support to hopefully help. Please do let me know how this goes?

 

In the meantime, I'll see what I can find out for you, and hopefully we can find a solution soon! Thank you Smiley Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines.

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Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Hi @ashliem 

 

I'm also experiencing the same WiFi Dr. 6-hourly drop outs on 11.11r, is this a known bug with Telstra officially?

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Thanks for the reply @ashliem!

As mentioned in the update here, I've had 0.12.09r pushed by Back of House, and WiFi Dr is still wreaking havoc by changing my manual channel selection and playing with the WiFi Radios.

Cheers!

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Level 20: Director
Level 20: Director

Re: Discussion: Arcadyan Firmware Update Notes

Hi - Sorry to see things have not been resolved with new firmware. Does your log also show entries like mine shown below in relation to the check on the number of 2.4 Ghz devices and how many of these are connected to the modem - maybe when a health check is done, it triggers Wi-Fi Doctor if you exceed whatever threshold Telstra's AI program uses to activate a change. 

 

Given I haven't had an interruption incident and only 4 wireless 2.4 Ghz devices on 0.11.11r,  if you have a lot of wireless 2.4 Ghz devices on the 2.4Ghz band and/or any 802.11ac devices connected to the 2.4Ghz band, maybe try to disconnect unimportant ones so that you are under a limit of 8  devices connected to the 2.4 Ghz band to see if stability returns. Then you can add more devices up to 16 to see if stability remains. 

 

Firmware: 0.11.11r

25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.2.Radio2G.SSID success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Enable success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.1.CaptivePortal.IntegritySecret success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.2.CaptivePortal.IntegritySecret success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.2.Radio2G.MaxAssocUsers success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.L2TP.MaxPreAuthUsers success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.2.CaptivePortal.URL success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.1.Radio2G.SSID success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.1.Radio2G.MaxAssocUsers success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.L2TP.Server success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.1.CaptivePortal.URL success.
25.08.2020 15:02:49 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.L2TP.MaxAuthUsers success.

 

@cameron94 - as a matter of interest, how many 2.4 devices are connected to your network?

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Cheers for that @Mkrtich.

I wasn't able to check the logs over the weekend, and went to check them out this morning, and I've only got 12hours of data in the logs (not sure why, but could it be due to the three lines of health checking every 15s....) I've performed a factory reset with this new modem (which is on the updated firmware), and only my desktop PC is connected to it for now. It generally runs on the 5GHz radio, and the modem from the get-go is still running it's 15s health checks (I have a feeling this may be a bug within the 0.12.09r firmware...). I'll leave just my PC connected for the next few hours to see if WiFi Dr. does come and pay a visit with nothing running on the 2.4GHz radio.

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Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Following a suggestion by cf4, could I request that WiFi BRIDGE MODE be submitted as a feature request for a future firmware release, for both the Smart Modem Gen 2 (LH1000) and the Smart Modem Gen 1 (DJA0230) ?

 

Cheers...

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Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes


@CHood93 wrote:

Cheers for that @Mkrtich.

I wasn't able to check the logs over the weekend, and went to check them out this morning, and I've only got 12hours of data in the logs (not sure why, but could it be due to the three lines of health checking every 15s....) I've performed a factory reset with this new modem (which is on the updated firmware), and only my desktop PC is connected to it for now. It generally runs on the 5GHz radio, and the modem from the get-go is still running it's 15s health checks (I have a feeling this may be a bug within the 0.12.09r firmware...). I'll leave just my PC connected for the next few hours to see if WiFi Dr. does come and pay a visit with nothing running on the 2.4GHz radio.


I was able to stop Wifi dr from changing my channels for 24+ hours (the longest time without wifi dr disconnection since the 11.11 update) since factory resetting, give it a go and see if it helps. Don't restore any save config files to be safe 

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Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes


@EladB1 wrote:

Following a suggestion by cf4, could I request that WiFi BRIDGE MODE be submitted as a feature request for a future firmware release, for both the Smart Modem Gen 2 (LH1000) and the Smart Modem Gen 1 (DJA0230) ?

 

Cheers...


Suggest looking at a Telstra Smart Wi-Fi Booster which is compatible with Smart Modem Gen 2 (Both models) & Gen 1.1 (DJA0230). I never see Telstra implementing Wifi Bridge Mode when they have mesh technology already (which does a great job from the reviews I've seen so far).

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Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Could my request be passed on anyway?

 

As I explained to cf4, it would be very useful to be able to configure a Smart Modem Gen 2 or a Gen 1 as a WiFi BRIDGE. The only software change required to WAN BRIDGE MODE, would be to configure the WiFi NIC as a CLIENT, and to attribute the WAN ethernet port to the LAN, resulting in a total of 5 LAN ports.

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I did also did a factory reset on the 31/08, and restored my settings from a savefile 12hrs after doing the factory reset. Haven't had WiFi Dr. visit since! I have a feeling something may have been pushed on the Telstra side, as the cloud is no longer activating WiFi Dr. every 6 hours (and I'm on 12.09r too). Fingers crossed this is the last we'll see of him!

I'm still getting 15s health checks 24/7 though, haha...

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

Sometimes restoring settings from a back file breaks the connection to the maintenance server.

 

Are you seeing TR069 error servor foes not exist.

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Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

For those interested...

Telstra replaced the Arcadyan Smart Modem Gen 2 with a Technicolor Smart Modem Gen 2.

 

So far so good.

Dave

 

111111111^2 = 12345678987654321
Highlighted
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Looks like you're spot on @cf4.

 

03.09.2020 10:45:03 health check case (SIP LOG)
03.09.2020 10:45:13 health check [ThorGW] init or restart
03.09.2020 10:45:13 health check detect case (ThorGW)
03.09.2020 10:45:16 TR069: Sending 1 BOOT inform to ACS: 58.162.32.33.
03.09.2020 10:45:16 TR069: Inform Fail!!(Invalid URL or ACS unreachable)
03.09.2020 10:45:16 TR069: ACS connection failed with error code 401
03.09.2020 10:45:16 TR069: Account is not existed!!
03.09.2020 10:45:18 health check case (SIP LOG)
03.09.2020 10:45:29 health check [ThorGW] init or restart
03.09.2020 10:45:29 health check detect case (ThorGW)
03.09.2020 10:45:34 health check case (SIP LOG)

 

TR069 doesn't seem able to push commands because it can't connect, possibly preventing the WiFi Dr. from being launched...? These health checks have been happening since I had 0.12.09r pushed to the modem, regardless of it's setting status (factory, restored, or manually adjusted).

I'll do another factory reset, and just readjust the settings manually (rather than through the backup file), fingers crossed WiFi Dr. doesn't come back, haha.

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

The firmware update you received is probably still in the testing and design stage as it has not been released for general use. It probably still has bugs resulting in the log filling up with health check events.

 

I don't think the firmware update has fixed the problem it is just the inability of WiFi dictor to communicate with maintenance server. Once the modem has been reset I expect the same WiFi dropouts to occur.

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I agree with the testing status of the firmware I'm on, as that makes sense as to why it's still running those health checks.

The WiFi Dr. however may have been disabled OTA, or in some way altered by TR069, because 24Hrs after a factory restart with successful TR069 connection in place, WiFi Dr. hasn't been to change the WiFi channel yet. These are the only log entries it's had:

 

04.09.2020 08:10:51 TR069: Set Device.Services.X_TELSTRA_WiFiDoctorAgent.OnboardingStart success.
04.09.2020 08:10:51 WiFi Dr.: receive TR-069 onboarding start.
04.09.2020 08:10:52 TR069: Sending SetParameterValuesResponse
04.09.2020 08:10:52 TR069: Session end.

04.09.2020 10:11:41 WiFi Dr.: ACS period timer trigger 2.4GHz rescan immediately.
04.09.2020 10:11:41 WiFi Dr.: ACS period timer trigger 5GHz rescan in 5 seconds.

 

So far, so good! Hopefully this all stays the same, and WiFi Dr. keeps behaving, haha.

Highlighted
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Hi just a status update.

 

The new Technicolor modem solved all my problems. I have not had a drop out for 5 days.

 

Recap.

-Arcadyan Gen 2 was constantly dropping connection each morning.

-Firmware version was 0.11.11r

-Restart of Arcadyan would restore service.

-PIN reset of Arcadyan and NBN modem did not fix.

-NBN cable checked out as OK by technician.

 

Logs were reporting

TR069: Sending 1 BOOT inform to ACS: 2001:8006:3100:2100::1.
TR069: Inform Fail!!(Invalid URL or ACS unreachable)
TR069: ACS connection failed with error code 401
TR069: Account is not existed!!

 

Also looking back at old logs they also contained numerous

health check case (SIP LOG)
health check detect case (ThorGW)
health check [arc-sip] init or restart
health check [ThorGW] init or restart

 

Regards,

Dave

 

 

 

 

 

111111111^2 = 12345678987654321
Highlighted
Level 1: Cadet

Re: Discussion: Arcadyan Firmware Update Notes

Hi all,

 

My firmware updated overnight to 0.12.09r and I'm now getting the constant 15s health checks!

Can anyone explain what ThorGW is

 

cheers,

Highlighted
Level 1: Cadet

Re: Discussion: Arcadyan Firmware Update Notes

What does firmware version: 0.12.09r for Telstra Smart Modem Gen 2, Product Vendor: Arcadyan, Product name: LH1000, Hardware version:01, fix?  It updated itself today. 

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Level 20: Director
Level 20: Director

Re: Discussion: Arcadyan Firmware Update Notes

Hi - I think Thor may be an abbreviation for 'Telstra Hosted Online Reporting' and ThorGW is the name of a special gateway used by Telstra for collecting the data information from the modem for storage, AI analysis and then pro-active remedial action if required e.g. fixes and firmware status and updates. It could also be collecting this information for error detection and improvements purposes to the software as companies like Microsoft, Apple and others offer customers under certain anonymous conditions of collection.

 

Telstra offer their Enterprise customers Cloud Storage services under arrangements with providers such as Microsoft, IBM , Amazon and VMWare. I have seen entries in Gen 2 modem logs that indicate Amazon is used by Telstra for storage of events that relate modem functions such as Wi-Fi Doctor, an analysis application developed by Technicolor and used in both Gen 2 modems, that is resident in the modem to automatically monitor the health and undertake changes of your Wi-Fi networks. 

 

On my Arcdayan, Thor GW entries show either every 24 or 48 hours and always at 03.01 AM indicating the following two lines only. Sometimes the lines above them show 

 

arc_wifdr_agent init or restart (arc is Arcadyan) 

 

Thor GW entries

health check. detect case (ThorGW)

health check init or restart

 

I would not expect it to occur every 15 seconds which may indicate a connection issue that the program module is having with the Cloud service. If it had not settled down, you may wish to see if a Power Restart or Factory Reset pacifies it. 

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Level 1: Cadet

Re: Discussion: Arcadyan Firmware Update Notes

Ah-ha ok, thanks for the reply. 

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Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

My LH1000 Received an update at 4am this morning, 

 

13.09.2020 04:05:25 TR069: Firmware LH1000_0.12.09r_build01_Netduma-90b9caf_R0A_debug.w.ArcSigned download successfully.

 

Since it restarted I've also seen the ThorGW health check every 15 seconds.. Reboot hasn't made it go away.. 


13.09.2020 04:08:43 health check [ThorGW] init or restart
13.09.2020 04:08:43 health check detect case (ThorGW)
13.09.2020 04:08:48 health check case (SIP LOG)

 

Hopefully isn't causing any issues..  Is there a change log for 0.12.09r ?

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Level 1: Cadet

Re: Discussion: Arcadyan Firmware Update Notes

Yep that's the one.

Thankfully I can report that it hasn't seemed to cause any issues.

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Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I thought software/firmware was typically not ready for release until it reached at least version 1.0.  So why has the Arcadian lh1000 been released with firmware nowhere near version 1.0?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

@Daddy That just how the manufacturer chooses to depict the firmware versions. Disregard the 0 at the front unless we reach version 100

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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Level 20: Director
Level 20: Director

Re: Discussion: Arcadyan Firmware Update Notes

Hi - I think it is just the naming system Arcadyan has chosen. The earliest Arcadyan firmware release I have seen on the forum was V0.04.14r which I assume was when it was launched in late 2018. Since then, successive updates have occurred quarterly, therefore the current V0.12.09.r is eighth version leaving plenty of space for future editions. 

 

Technicolor appear to acknowledge both the version of Linux used and firmware version in their naming system - 18.1.c 0514-950-RB, also leaving plenty of room for future editions.   

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