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TwoS1
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

It is appreciated that Telstra is now posting release notes for firmware updates ( ie link at top of page).

I am assuming (hoping) that the 0.13.01r release notes are coming.

Having updated my modem to 0.13.01r, the only thing I can see is the dedicated mobile mode switch that others have mentioned. I guess there are a number of behind the scenes things changed as well, probably sorting out Game Optimiser. Unfortunately there are still a number of issues outstanding that need to be looked at

 

. The long term Traffic Monitor issues are still happening

. Ethernet connected devices status still not displaying correctly when active (may be a hardware problem with my modem as no one else seems to have this issue?)

. Help pages (accessed via ? in GUI) need to be brought up to date, especially as this is really the only official user documentation.

 

thanks

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

Could you provide more detail on what you mean by modem mis reporting ethernet devices status?

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Discussion: Arcadyan Firmware Update Notes

@cf4  I see this issue if it is about device connection status..  I have devices that are definitely online, that show as offline..  and vice versa..  it doesn't greatly concern me, but I have confirmed that other apps do read the device connection statuses correctly.

 

 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
TwoS1
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Ever since firmware 0.07.05 (when WiFi boosters were introduced, and ethernet devices were added to the devices window on the home page), I have had issues with my modem incorrectly showing connected ethernet devices as being active or not (and incorrect speed, tho that was fixed it seems with a later release). WiFi devices seem to work OK, just wired ones not so much.

 

As an example, say I have 6 WiFi devices and 3 ethernet devices connected.

Logging in to the home screen, it might show 6+3, 6+1, or even 6+0 as active. Going to the devices tab, it might show the same or might be completely different. Going to Advanced, these screens might once again show the same connected devices, or may be different. Under Advanced\Local Network\Devices, those devices shown as connected may or may not agree to previous screens. So of the 5 different screens that display connected devices, some or none or all may show the same?

 

What is really frustrating, is that these screens change with reopening or refresh. ie devices that were correctly shown as connected, may now be shown as not, or vice versa. It seems totally random, and the discrepancy between different pages confusing.

 

I seriously considered that I might have a hardware issue (and still wonder), but for the short time I was running 0.12.09r firmware, it seemed to be OK and I thought it had been fixed. Then the 0.12.15r update was released, and the problems came back.

 

While it is probably of more importance to have accurate indication of connected WiFi devices than wired, if the feature is there it should be expected to be work correctly (to me the only thing worse than no information is wrong information).

 

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

They're coming soon. 13.01r did have additional fixes for incorrectly displayed LAN devices. Sounds like it may need more work.

 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

@Yastiandrie 

Is there any likely hood that the incorrect traffic meters, the DSL stats and the Network stats will be fixed.

TwoS1
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Thanks for update

Look forward to next firmware release

cheers

Dandemon
Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

In 0.13.01r I can't seem to get the wifi bandwidth to stick.

 

I set the 2.4Ghz wifi to a 20 Mhz bandwidth (which should really be its default frankly) and despite what I do, it seems to revert to auto 20/40 Mhz within a day.  I save the settings, I reboot the unit, I set it from the web ui and on my phone... no difference.  It doesn't stay put at 20 Mhz.  Other settings, such as the channel number, stick fine.

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Discussion: Arcadyan Firmware Update Notes

@cf4 honestly not sure where that's sitting on the roadmap. It is still docketed to resolve

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
mk42
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Did you ever find a solution to this? I've got what seems like a very similar problem with an Arcadyan running 0.13.01r. Had a replacement modem sent out because it seemed like a hardware issue and initially that seemed to solve it, but when the replacement modem's firmware upgraded to 0.13.01r then the problem returned. Would be interested to know your outcome.

GeoffWA
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

I can't seem to find stats on link like 

Output Power
Up 7.8 dBm Down 5.2 dBm
Line Attenuation
Up 6.7, 30.7, 47.5 dB Down 15.0, 39.5, 62.5 dB
Noise Margin
Up 6.4 dB Down 5.9 dB.
 
Are they still available in current firmware, can they be included if not?
 
cheers
Geoff
Daddy
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

To which issue are you referring?

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

The only Link status information in the LH1000 modem's GUI is the actual link rate (Go to Advanced > Internet)> The modem does not display any other link status information and I don't think Telstra will be providing updated firmware that adds this information to the modem's GUI.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

@Daddy 

This is the issue that was being referred to by @mk42 

"After this update to 11.11r some of my older 2.4ghz only devices couldn't connect.I discovered that the 2.4ghz signal was -90dbm standing beside the modem. About 60db lower than the 5ghz signal. I rebooted modem, turned radio off and on, confirmed power set to 100% . No improvement.

Is there some change to firmware that may cause this behaviour or has my modem coincidently gone faulty?"

Daddy
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I was supplied a replacement LH1000. WiFi signals are all good..

EladB1
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Hey Daddy, had you tried to configure your modem in Bridge mode?

 

When I did this it permanently damaged the 2.4Ghz WiFi output signal level...it was probably atleast 60dB down.

 

The Arcadyan firmware 11.11r obviously had a bad bug...it possibly wrote the wrong value into the 2.4Ghz WiFi output level register causing it to overdrive and hence permanently damage the output RF stage.

 

I had bought my LH1000 2nd hand so Telstra wasn't interested in replacing my modem !!!

Now it's not even useful as a door stop!

 

Given that this is Telstra's flagship modem/router, after more than 4 years in circulation the quality of the firmware is still abysmal !

Daddy
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

No. Didn't bridge. Pretty much default settings appart from passwords.

Daddy
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I never did find out what the problem was. I suspect a hardware failure. As you suggest, maybe triggered by dodgy firmware.

jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I’m having the exact same issue with my 2.4ghz practically having no range since updating its firmware!!!

 

I have had a Telstra NBN FTTN connection for a week and a half after switching from Aussie Broadband (big mistake thus far). 

 

My first Lh1000 was running firmware version 0.9 something and the 2.4ghz and 5ghz worked flawlessly and had full coverage over my whole unit. Then it updated to some 0.12 version and the 2.4ghz just stops working. If I’m a couple feet away from the modem, my phone can find the 2.4ghz network, but it is so slow and drops out continuously. The 5ghz still worked flawlessly and I have full coverage anywhere in my home. Telstra sent a new modem out (another Lh1000) and it worked great. It was running the 0.9 something version and I had full coverage of the 2.4ghz and 5ghz wifi. Then that night the modem updated to version 0.12 something and the 2.4ghz is stuffed again like the first modem and unusable. 

I need the 2.4ghz for some smart globes I have but they are useless now. Telstra haven’t been really helpful and I was told yesterday that in 48 hours their technical team will help me, since their 132200 people are unable to fix it. 

Not happy and clearly it is something wrong with the version 0.12 something firmware update. Both modems updated to the latest 0.13.01r firmware, but the 2.4ghz is still f***ed. 

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Discussion: Arcadyan Firmware Update Notes

Hi - it appears as if the recent firmware upgrades have somehow aggressively impacted two features which generally cause mayhem to old legacy or low cost 2.4 Ghz devices sometimes preventing them from connecting to the modem. I assume the Telstra Call Centre Agent had advised you to turn OFF Band Steering (converts modem from single common SSID for both bands to separate SSIDs) and Protected Management Frames (introduced in 0.11.11.r firmware) in the 2.4 Ghz screens and SAVE. The PMF function is a enhanced security feature for Wi-Fi and is mandatory for 802.11ac devices and can accommodate some 2.4 Ghz devices but not others. Isolating it will rule out a possible cause.

 

If you live in a small unit, there is a possibility that signals could be bouncing off walls causing collisions thereby minimising their effectiveness. Can you drop the Power setting to 75% to see if any change occurs. 

I don't know if Telstra can re-flash the 0.13.01.r firmware remotely or will just send out another modem. Given your circumstances, you may wish to ask them to send you the other variant - the Technicolor DJA0231 model. 

jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Believe me I have tried doing all of those things - nothing fixes it. I have been looking at plenty of other Telstra forums where people have experienced the same issue, and others have suggested changing those settings, but I have had no luck. 

I turned band steering off as soon as I set it up. I always have bandwidth heavy devices on the 5ghz and things like a smart globe on the 2.4ghz. It’s funny how both Arcadyan Modems work great until they update themselves to a version above 0.9.xx

Thanks though. I am planning to ask for them to send me a Technicolor version - if they don’t, I’ll use their ‘Telstra NBN satisfaction guarantee’ and cancel the service without having to pay for anything. 

I have found a brand new unopened Technicolor online for a decent price but I wasn’t sure if the 4G backup would work as Telstra haven’t assigned that particular unit to my account. Idk if that’s even a thing and it will work regardless, but I also feel I shouldn’t have to buy a Telstra Smart Modem out of my own pocket if it’s provided with my service, and has only had issues once being updated. 

jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Believe me I have tried changing all these settings with no luck. I have been looking online and seen multiple Telstra forums where people have had the same issue. It’s funny how both Arcadyan modems worked great until they updated themselves to a new firmware. 

I do plan on asking for a replacement Technicolor modem if they are unable to help me. I am meant to have someone calling me to help me as the 132200 teams could not help me. One person i spoke to didn’t understand what I was talking about (2.4ghz/5ghz/firmware etc). I’m going to ask if it’s possible to downgrade the firmware to see if that fixes it. 

I found a brand new unopened Technicolor modem online, but I was sure if the 4g backup would work since that particular unit wasn’t assigned for me account. I also feel as if I shouldn’t have to pay for a Telstra Smart Modem myself, since they are included in the plan and a firmware seems to be causing the issue. 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

The 4G backup of the secondhand modem will work on your connection. When the modem is first connected to your Internet link the SIM in the modem gets assigned to your service.

jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Thank you for that. I have just purchased a new Technicolor modem online, after being disconnected while on hold twice when kindly explaining the issue to them.


Their 132200 teams seem to keep thinking I’m referring to slow wifi speeds, despite talking about the wifi coverage of the 2.4ghz wifi network. Out of about 10 people I have spoken to, only 1 understood what I was talking about and even mentioned they have dealt with this issue happening to the modem with other Telstra customers - they were kind enough to have a replacement sent which fixed the issue until the modem updated it self overnight. 

EladB1
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

- turned OFF Band Steering...no change!

- turned off PMF function...no change!

- dropped the Power setting to 75%...no change!

- 2.4Ghz output power level remains about 60dB down!

 

All devices, including legacy devices, connect fine provided they are close to the router ie <= 2m

 

The problem is bad firmware which has caused permanent hardware damage.

I think the bug existed in 11.11r and 12.01r. It seems that it has been fixed in 13.01r.

New hardware running 13.01r won't be damaged but all previously damaged hardware remains permanently damaged even if it has been subsequently upgraded to 13.01r

 

As a firmware engineer, the only cause I can think of is a bug resulting in the 2.4Ghz output RF stage being overdriven and hence permanently damaged!

Does anyone in Telstra have the courage to confirm this?

jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I reckon with both of my modems, the 2.4ghz has about max 1 meter of range. With my iPhone right next to the modem, it picks up the 2.4ghz but it has Max 2 out of 3 bars. Even login I’m and navigating around the modems GUI when on the 2.4ghz is so slow and unresponsive. 

Something with the firmware is definitely permanently damaged with the 2.4ghz chipset in the modem. Telstra aren’t helping me at all with this and keep staying a factory rest will fix it... not like I haven’t tried that a million times with both modems. 

Dandemon
Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

This is why I'm upset at the bandwidth setting getting continually overridden by the wifi doctor.  This firmware was specifically supposed to fix that.  It didn't fix anything beyond the choice of specific channel, which now sticks.

 

Try your 2.4 Ghz with 20 Mhz channel bandwidth and see if it's still bad.  I bet it won't be.  But try fixing it to 20 Mhz and the stupid cloud function will override it.  Again.

StaceyL1
Support Team
Support Team

Re: Discussion: Arcadyan Firmware Update Notes

Hi guys. 

 

Try giving Dandemon's suggestion a go to see if this helps. If this doesn't improve things, have a chat with our tech support guys through our app so we can take a look into whether it's a fault with the modem itself. 

 

When you open the app, head through the "get help" tab then touch the blue speech bubble. You'll initially be greeted by our automated assistant, use short concise phrases such as "billing" to give the prompt to take you through and have a chat with an agent who can look into this for you.

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jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Thanks for the suggestion, I have tried that with no luck... I think something is permanently damaged since the firmware update. 

jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Telstra chat and calling them is hit and miss. I have had some people understand what I’m staying but then others don’t even know what 2.4/5ghz is or even what ‘firmware’ is. That makes it rather hard to get help with this issue. 

 

I was told 4 days ago that a level 2 and tech expert would call to me within 48-hours. But that never happened. 

StaceyL1
Support Team
Support Team

Re: Discussion: Arcadyan Firmware Update Notes

It sounds like you already have a fault ticket open that we're working on. Were you given a reference number from this one at all? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I have this - #INC13782170

 

That was from when I did the automatic Telstra Smart Troubleshooting. 

MammaB
Support Team
Support Team

Re: Discussion: Arcadyan Firmware Update Notes

You are able to track the progress of this fault report here https://tel.st/rvkdh

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Discussion: Arcadyan Firmware Update Notes

You are not alone. I  have formulated the impression that with all open source coded based modems that , apart from unintended code errors, that there is a chance that firmware updates don't always come through without issues, albeit impacting only a small percentage of users, which doesn't help if you are one of them. I have read about other modem vendors having the same issue, however as they are not carriers with embedded custom AI management requirements, their modems have the provision for customers to re-flash their modems to fix corruptions. Due to control and I assume security reasons, Telstra has decided not to enable the modem with features which would enable users with the capabilities of rolling back firmware or re-flashing corrupted firmware. 

 

I am reasonably certain that these Telstra modems, like their predecessors, have two flash memory Banks,1 and 2, for the download and the replacement of previous firmware process to occur with minimal disruption to the modem when in use with one Bank as a source of recovery for reloading. I do recall reading a post where last year where Telstra Platinum support rolled back firmware remotely - can't recall if it fixed the issue. These auto initiated firmware updates can result in casualties that would otherwise be potentially overcome if we had the ability to access the firmware file and be able to load it into the modem. 

 

Two of my test modems are special Netgear engineered V7610 models,  a used Telstra Business Gateway Pro which on first connection upgraded 5 levels and then stopped. It is three firmware versions out of date and refuses to update to the current level but has no faults . The second unit is a new Telstra Smart Business Modem which upgraded to two versions to current firmware after 60 seconds on first start up with corruption and resulted in unusable WiFi - sometimes one band will work and other times both are absent - not a good representative for a Business modem.

 

I can download the special version Telstra firmware file from the Netgear who adhere to the GNU principles of licensing and list all their modem firmware files for public downloads but there is no way of loading it into the modems.

 

Unfortunately we live in a world where these products get replaced rather than repaired, unnecessarily filling up eWaste  and other bins. Recently I saw a Gumtree ad in Brisbane who had 15  new and unopened Telstra Smart Modems for sale for $300 - conjured all sorts of thoughts how the seller had acquired so many units. New unopened Telstra Gen 2 modems can be acquired for around $30 sometimes, so that may a possibility to try the other Technicolor variant and connect Arcadyan as a secondary network and hope it updates one day  to the next version.

jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Thanks for all the information. It’s crap that we as a user are unable to rollback or re-flash the firmware to the modem. It’s also crappy that Telstra refuses to assist you with technical support if you don’t use their provided modem. 

I managed to score a cheap brand new, unopened Technicolor Smart Modem 2 that should arrive today. Looking at other forums where people have had this issue, they said that changing over from the Arcadyan to a Technicolor modem solved all their issues. I just brought myself a Technicolor modem, rather than having Telstra send out a new Arcadyan modem that will eventually result in having the same issue once it updates. I’m surprised more people aren’t complaining of the issue if I have managed to have two Arcadyan modems to break within 1 and a half weeks. 

If it happens again, I’ll cancel the service under Telstra’s nbn satisfaction guarantee policy and go back to Aussie Broadband. I’m still under the 30

day coverage. 

I only switched as having a 4g backup would be useful. The FTTN area I live in is shocking for droop outs and all residents I have spoken to have the same issue. You would think nbn in one of Australian’s capital city would be semi decent but nope. Thanks Abbott/Turnbull!

Dandemon
Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

Stacey, can you please alert the firmware people to the fact that the patch note for this release - stopping the cloud override of manual wifi settings - is not fixed, as it claims?

 

All they fixed was the manual channel number setting.  They forgot to fix manual channel bandwidth settings.  When I set the 2.4 Ghz channel bandwidth to 20 Mhz, I want it to stay there.

jayyyydn
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

*update* been using the Technicolor Smart Modem 2 and have had no issues whatsoever. 2.4ghz is working as it should.

 

The modem has updated a couple times overnight and I believe it is on the latest firmware now.

 

I recommend anyone with an Arcadyan LH1000 who’s having 2.4ghz issues to ask Telstra for a Technicolor version. Something is clearly wrong with the LH1000 and the firmware is causing some internal damage to the 2.4ghz that is not repairable. 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Discussion: Arcadyan Firmware Update Notes

MOBILE ONLY MODE

 

Can someone explain what the purpose of the 'Mobile Only Mode' setting is?

 

Where and how is it intended to be used? Is it just a temporary 'lock' for 4G mode to stop the modem bouncing between internet and 4G mode or is there a wider agenda - allowing the modem to just run on mobile (like an expanded 4 G modem) but with all the ethernet ports and maybe without the throttling that backup mode imposes. What about telephony? Can a Telstra service be ordered to match this setting? 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

The "Mobile Only Mode" was only added in the last firmware update. I am only guessing here but I am assuming it was added for support staff to check if modem's 4G backup is working. If a customers complains 4G backup is not working support staff can instruct customer to enable "Mobile Only Mode" which only takes a few seconds to operate compared to over three minutes by disconnecting WAN or LAN port.

 

Speed is still throttled with "Mobile Only Mode" enabled. The SIM has to be replaced by a normal Telstra data and SIM APN changed to telstra.internet for speed throttling and usage limitations removed. Should also change PDP type to IPv4v6.

TwoS1
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

At the chance of being labelled pedantic -  looking at the release notes for the ver 0.13.01r release I do not see any mention of the introduction of the "Mobile Only Mode" toggle.

While the releasing of update notes is appreciated, it seems they may not be totally accurate or comprehensive.

GG07
Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

Hi All,

 

My lh1000 is still showing firmware version 10.05r.  How do I update it to the latest?

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

Try factory resetting the modem and if you have a backup of the modem's settings don't restore backup until modem has updated. Reset button is located on back of modem near LAN port 2. Press for at least 10 seconds using a bent paper clip or similar device while modem is powered on. Modem should update within 24 hours. If modem doesn't update contact Telstra support.

OutOfSight
Level 4: Private Eye

Arcadyan LH1000 RAM Memory Leakage?

Anybody else having "buffer/ cache" problems with their Arcadyan LH1000 and a USB-attached external hard drive (used as centralised (network) file storage)?

My hard drive is a WD Elements 2TB 2-1/2" drive (USB 3.0) formatted to FAT32, about 800GB used. My
current modem firmware is 0.13.01r.

For some time I have been having severe file access, read and write speed problems (though the drive itself has no problems when attached directly to an MS-Windows computer and checked with 'chkdsk').

Accessing the occasional file is not a problem but as soon as any 'housekeeping' is done (renaming/ moving/ deleting/ reading or adding a number of files or 'exploring' a range of folders) the processes significantly slow down to the point that a single file read, write, rename or deletion can take many minutes. Batch processing also loses its way if more than a few files are involved in (say) a folder delete (ie, deleted files still remain when a parent folder refresh is done some time later). The system becomes unusable after about 15 minutes and remains so for many hours.

Given that it is progressive and the problem clears over night or a long period of inactivity, does this suggest memory leakage? Memory is clearly becoming 'clogged' and not clearing itself.

I presume this is a software problem given that the modem has 1GB of RAM, unless only a small part of this RAM is physically allocated to file processing by hardware?

Right from the start I thought the Arcadyan modem was considerably slower than the earlier Technicolor
modems that had to be replaced (owing to failures), but it appears to have become slower and slower over time (as file and folder structures have expanded?). The same hard drive (which I have had for a number of years) never experienced this 'slowness' with the earlier Technicolor modems (ie, this has become a major step backwards). Numerous firmware updates that have solved some of the Arcadyan modem's other glaring issues have certainly not fixed this problem.

Updating/ synchronising my computers' folders with the network folders takes hours, even if only a few files are actually updated. Speeds routinely drop down to below 100 kB/sec and even below 10 kB/sec with batch operations.

There are only 3 - 4 devices connected to the network at any one time and network resources are not strained in any way, but it has become so bad that I have given up and I am now awaiting a Network Attached Storage device to arrive, something I consider heavy overkill, based on our fairly lightweight network usage. But, lucky Telstra, we are not getting rid of our modem because we also have two DECT phones operating through it.

Internet speeds are unaffected so there does not seem to be a wi-fi or LAN problem.

Anybody else had these problems? Is this a known problem? Any solutions? Perhaps a Telstra firmware/
software guru could comment?

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Arcadyan LH1000 RAM Memory Leakage?

I haven't experienced the same problems as you have but have noticed the falling.

 

  1. File transfer is slow compared to the Technicolor. 10 MBps (80 Mbps) compared to about 30 MBps (240 Mbps) on the Technicolor.
  2. Disks do not spin down when not in use. This problem occurs on both modems. For this reason I don't leave a drive constantly connected to modem.
  3. When a drive is ejected on the Arcadyan using the modem's GUI its is not ejected properly and remains powered on.
  4. If there are any port forwarding rules set in the Arcadyan traffic is throttled between WiFi and the LAN including traffic between WiFi and any attached storage device.

Others have noticed that when they leave drives attached to Arcadyan modem they sometimes get wiped. This seems to occur when modem's firmware. For this reason as well as the drives not spinning down don't recommend permanently connecting a drive to Arcadyan modem.

 

Anthony_Thai
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

My FW Version: 0.13.01r but the LAN IPs are still incorrect. The DHCP disabled and the Gateway IP changed to 192.168.1.1.

 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Discussion: Arcadyan Firmware Update Notes

There are reports on Whirlpool of some customers receiving the 14.12r update for the Arcadyan LH1000. 

 

Is there a change log or other information for this 'coming' update with any new features, improvements fixes etc.

 

Is there any way to know the schedule for the rollout? it seems to take a long time for these rollouts to reach me..  how is the process managed and planned?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Discussion: Arcadyan Firmware Update Notes

Hi - that is some corruption you have there - all your devices are assigned the same IP address which is in a different range to your Router's IP address. Did this occur after the modem updated to 0.13.01r?

 

Is this a new modem or one that has been used previously by someone as an Access Point ( usually reason why DHCP is disabled). The 192.168.1.1 usually implies someone has changed the default IP address range. In the event that the corruption is limited to the GUI screen information not being accurate, are you still able to access the Internet?

 

Have you Factory Reset the modem to see if it falls back to standard default?  

Anthony_Thai
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Hi Mkrtich,

 

The internet connections are find for devices at home. This is the new modem and I've changed to use static IPs for home devices instead of DHCP leases. It's only the incorrect screen information (I think) in this 0.13.01r firmware (which supports to be fixed in this firmware as indicated in the change log).

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Discussion: Arcadyan Firmware Update Notes

Thanks - to clarify, if you have Disabled the DHCP Server in the modem, on each device, did you then assign an IP address Manually in the Windows or Apple PC Ethernet LAN and WiFi Adapter - entering unique IP address, Subnet Mask (255:255:255:0) and Gateway Address (192.168.0.1) for each device in its Adapter Properties table for IPv4 or did you Disable DHCP in the modem and then assign Static IP address in the Modem screens only? I can't understand where 192.168.1.1 is coming from. 

 

It is unusual to Disable DHCP Server if you are not operating the modem as a secondary modem as an Access Point behind a primary modem. What is the reason for Disabling DHCP in the modem? By having it Enabled and your devices having Auto IP Assignment in the PC Adapter Properties table, you can still designate reserved Static IP addresses for your preferred devices. Example

 

Gateway - 192.168.0.1

DHCP Start Address - 192.168.0.40

DHCP End Address - 192.168.0.254  [255 is reserved for Broadcast Address] 

This way you can assign Static IP addresses within the Modem screens from 192.168.0.2 to 192.168.0.39.

No need for individual programming from within the PC for LAN and WiFi Adapters. 

 

If you decide to Enable DHCP in the Server and other changes, after you Save, suggest you do a Power Reset - turn OFF modem, wait 60 seconds then turn modem back ON to make sure changes have been applied. 

Anthony_Thai
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Hi Mkrtick,

 

Yes, all my devices have static IPs and I changed the modem gateway from the default 192.168.0.1 to 192.168.1.1 at the same time as I disabled the DHCP Server.

 

The reason I'd like to do that as I want to easily check my devices, i.e. 1-digit for desktops, 2-digits for TVs, game consoles and 3-digits for phones, tablets Smiley Happy.

 

I restarted the modem after that, but not really turned it off and waited for 60 secs (as I thought the restart should be sufficient enough). I'll give that a try tomorrow to see if the LAN IPs display correctly.

 

Thanks

 

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