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BurboP
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Hi, @Gamgees ,

Further in the depths of the 300 replies to this Discussion, I have indicated that my Arcadyan LH1000 has yet to receive firmware v0.14.12r.  Within whirlpool.net.au someone has now indicated that firmware v0.15.16r was released on 1 Sept '21. link: https://whrl.pl/RgjZXC 

If that is correct, can you please post a Firmware Update Note indicating what has changed.

It would also be useful if Support could be informed about this new version, indicating what needs to be done to get it deployed to individuals, when the normal system (TR-069) seemingly fails.

Regards
BurboP
TwoS1
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

BurboP

Don't know if you have got an update yet, but as you are looking at Whirlpool also, you probably saw where there is speculation that the 0.14.12r update has been pulled - perhaps you might go direct from 13 to 15?

 

Anyhow I am still on 0.14.12r. The updates seem to take a fair while to get to my modem these days - guess there are a lot of other modems out there that they have to update. No idea how they schedule them - perhaps they start at the latest ones and work back?. My modem is one of the earlier ones, so assume it has a fairly low serial number.

Actually I am not in any particular rush to get 0.15.16r if the reports of issues over on whirlpool are correct. I doubt that it will fix my particular issue with wired devices display as I have talked about before, and I would be pleasantly very surprised if the long term traffic monitor problems are addressed - so do not need other issues added as well. Just have to wait and see what happens when my modem gets updated I guess.

 

BurboP
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Hi TwoS1,

I now have two LH1000 units, the original that was first connected approx 17 July, and another that was sent out approx 3 weeks ago. I watched the newer one update its firmware from 0.9x to 0.13.01r within a couple of hours of first being connected.  So now both remain on 0.13x with no further sign of being updated.

I was informed by a Complaints Manager that "Updates will take some time. Be patient, they will happen."  So I'm now at 2 months for my original unit and still waiting.  Although v0.14x has been received by some, I'd like to know how many have received that version in the past week or month. Then there is the even more recent version that is not even listed on CrowdSupport !!

Issues that I've noticed...

  • Items shown in Devices is not reflective, seemingly not being occasionally cleared either. 
  • Changing the DHCP lease time (longer or shorter) also does not seem to change the actual lease time.
  • With v0.13x I have noted that the URL filter (within the Parental Controls tab) does not work at all, as any entries here are totally ignored.  

The Community Manager GamGees is totally un-responsive, so I assume he/she has been reassigned too, with no Telstra people taking over or showing any interest in this Community.

 

Meanwhile, those Arcadyan modems still on v0.13x remain unpatched for cve-2021-20090 and therefore at risk.  A pity that Telstra doesn't seem to care.

 

Regards
BurboP
TwoS1
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Yes while it takes a while for updates to roll out to all devices, 2 months is plainly wrong.

Ah the joys of dealing with Telstra help desk. It would seem that the advice to be patient is just the script they follow in response to customer complaints - but one would hope that eventually someone would have enough sense to realise that after two months that something has gone awry.

 

Well I didn't have to wait too long - updated to 0.15.16r just after 03:00 this morning.

Seems to be fairly OK. In fact web pages seem to be a bit faster (opposite to what  some over on Whirlpool have seen).

As modem was reset, the ethernet wired devices have totally disappeared again from all windows and only wireless devices are listed. Waiting for a suitable time to do a factory reset and hopefully they will re appear - will be interesting if connection status will display correctly now!

 

 

BurboP
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Well, that gives me a little hope.  I was pretty much convinced that the firmware rollouts were stalled.

Fingers crossed that mine will update soon.

Cheers.

Regards
BurboP
TwoS1
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

I guess you are still waiting BurboP as I assume you would post if updated. Just a thought, if the ver14 update has been pulled it may be interesting - as as far as I am aware the Arcadyans can only do sequential updates (it seems the Techno ones may be able to skip versions in getting to the latest version). Perhaps overthinking it, and your update may just be slow. Surely Testra support should be able to force an update tho?

 

Anyhow, got around to doing factory reset, and then manually inputting my personal settings. Wired devices now appear again, but as before whether displayed as active or not is totally unreliable (ie random, inconsistent, changing etc.).

Also as before, 2.4 WiFi traffic graph is now again showing traffic even though totally turned off (shows continual 200-500KB receive traffic). A power refresh would fix this, but then all my wired devices will disappear again. Also no change with the the traffic monitor issues (ie counters get to a certain point and stop incrementing, and graphs then show zero traffic). This has been a known issue from virtually day one, but Telstra seem to be either unwilling, or unable to sort out Arcadyan firmware issues. Perhaps the manufacturers are playing hardball, and want more money to fix things than Telstra are prepared to pay. Still, on the good side, clicking on the "Boost Your WiFi" tab still works well, taking you to the Telstra website trying to sell you a booster!

Generally other than the above issues, the 0.15.16r release seems to be fairly OK. Web pages actually seem to load a bit snappier. I did have one occurrence the other night where the internet seemed to stop responding for a short time, but that was before the factory reset, and I have seen it before prior to this release.

WiFi booster connection/disconnections still occurring - had a couple for my soundbar last night, and it was offline this morning, needing a power reset to get working again.

BurboP
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

FINALLY !!

The firmware on my original device was auto updated to Firmware LH1000_0.15.16r at about 4:30am this morning.  There was no attempt to install the 0.14x version, just straight to v0.15.16r.

 

The second (replacement unit) is running in 4g mode with wireless OFF and nothing plugged into the Eth ports, but it has not yet updated its firmware.  I suppose that is by design, but I really don't care now.

 

My biggest complaint when running firmware 0.13.01r was that the URL filters did not work at all.  I am pleased to report that with v0.15.16r that that issue seems to have been resolved.

 

I will keep an eye on general operations, but I'm a happy camper at this stage.

Regards
BurboP
Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Discussion: Arcadyan Firmware Update Notes

That's great news - its good when things work as they should. These modems can also auto update whilst on standalone 4G, on other carrier Internet services or when connected to the primary modem as a separate subnet by changing the IP range of the secondary modem e.g. 192.168.50.1 so that it does not conflict with the default primary modem address 192.168.0.1.

BurboP
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

I'm just glad that it's finally updated after 3 months.

The operational modem has a non-default IP eg. 192.168.10.1 and the substitute unit is not connected to my network, or by any of my devices, it is running with its factory default IP address etc. 

 

The Current Firmware Notes page is still showing v0.14.12r as the current version.  Given the lack of input or response to our questions from those cited as Community Managers, it would appear that there is currently no Community Manager for this subject.  

Regards
BurboP
TwoS1
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Great

 

As far as response from a Community manager - yep seems to be zilch now. Before, these posts were being read by Telstra staff, and feedback posted (which is what I thought community forums were for). Now either no one is monitoring these forums, or they can not be bothered replying.

 

cheers

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Discussion: Arcadyan Firmware Update Notes

Yes it appears so - not sure. Telstra staff are restricted in what they are allowed to say in their technical comments in social media communications unless it is approved y committees. The recent public Technicolor and Arcadyan Firmware Release Notes were the first time we had seen this happening so I don't know its intended status going forward.

 

In the mean time any snippets of validated information that customers and members of the Brains Trust input into the respective topics may also appear in the Crowd Wiki Comparison of Gen 2 Modems Table. It's difficult for us to know if one issue raised is endemic to all users. It's makes sense to have a Telstra initiated topic created for each firmware release as everyone's comments can fit under that umbrella rather than have multiple posts on various or duplicated topics.  

JohnDodson
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Where is "Crowd Wiki Comparison of Gen 2 Modems Table"?

 

I was also thinking that this thread was far too long & that it should "cut & run" to a new thread that

doesn't have the  7 "pages" of stuff that precedes the "current" material...

 

How can that be done & leave a trail to the next discussion?

John
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

Here is a link to the Wiki comparing the two modems.

Comparison Between Technicolor DJA0231 and Arcadya... - Telstra CrowdSupport - 917716

 

Only forum managers can make a thread permanently appear in the top positions of a forum and the only way I know of to refer back to an older post is to place a link in the new post.

JohnDodson
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Great Thanks.

 

Replying to this was for some reason a problem - it gave red authentication errors, but cancelling it &

retyping seems to have worked.

 

(Confused)

John
TwoS1
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Just an update from my post last week

Had a power flick the other day, and as expected all ethernet devices have totally disappeared from my GUI. Working OK ( tho log shows a number of Lan/Wan port disconnects/reconnects) but just not showing anywhere. At least my 2.4 WiFi traffic graph is now not showing traffic  (totally turned off). In fact none of my traffic graphs are working.

After last factory reset I noticed a couple of "2.4 devices" listed as available (only 1 now, one has disappeared). I don't know where these appeared from, as I have always only used 5Ghz WiFi. The firmware in the Arcadyans just seems to be so frustratingly unreliable.

As an aside, looks like I have got my "upgrade" from 100/40 to 100/20 this morning. Will wait to see what my next bill is - may well not be using Telstra Crowd Support any more.

 

TwoS1
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Update on Update

Managed to find a suitable time to do another factory reset the other day. This time I did a hard reset via pinhole in back of unit, whereas before was doing it via GUI. It seems that they are not the same. Doing a hard reset totally cleared out WiFi devices list, only adding them as they were connected (as expected). Doing a soft reset via GUI seemed to initially load every device that had been connected over the life of the modem.

Of course still got issue of active ethernet devices randomly showing as not connected, but least they are listed.

Getting 2.4ghz WiFi  graph showing constant traffic again (about 120KB receive traffic, with some peaks) , but if I do a power refresh to clear that, I guess my wired devices would totally disappear again.

 

When I can find a suitable time (and enough resilience), will try contacting the help desk and see if I can wrangle a replacement modem (hopefully a Techno variant).

 

Seems still no release notes for latest update via link at top of thread - get the impression that no one from Telstra monitor any more.

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Discussion: Arcadyan Firmware Update Notes

Thanks for posting your findings on GUI Factory Reset vs Paperclip Hard Reset in the hole. I have also found that the two actions are not a mirror of each other. 

 

I have a theory on your mystery 120 KB receive traffic on the 2.4 Ghz radio band of the modem which may or may not explain matters. If the wireless device has an integrated or add on 801.11 ac adapter that has previously been connected to the modem and then set on a preferred 5Ghz band, it will be responding to beacon signals from the modem on both bands and with or without band steering enabled, swap you over to the 2.4 Ghz band when the adapter determines you are going to get a better quality connection on the 2.4Ghz band. In order to do this, the WiFi adapter has to be sending small amounts of data in response to modem beacon signals in background as your device would always be receiving those signals from the modem but not necessarily connecting on its 2.4Ghz band. 

 

If you haven't connected the device to the 2.4 Ghz band before and Band Steering Enabled, the modem will still be sending out beacon signals in home to determine if you have any 2.4 Ghz devices that wish to connect or need swapping over from 5Ghz to 2.4Ghz due to its coverage quality algorithms. 

 

I have noticed this behaviour in the past - downstairs in my study, when I have set up my iPhone or iPad with 5Ghz Wi-Fi with Band Steering Disabled and later moved upstairs, depending on where I am, my iPhone can swap to the Telstra Modem's 2.4Ghz band or the Apple ATC 2.4 Ghz band. 

 

Generally, it is the WiFi Adapter that makes the choice - apart from the external influence of Telstra's AI Cloud based WiFi Doctor and in some Modem's, CPU controlled Tx Beam Forming which I don't think Telstra Modems' overtly support ( could be a hidden feature?)  

TwoS1
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Thanks for taking time to think about this spurious 2.4 ghz traffic. I certainly do not know enough about these things to work out what might be going on.

I will just let it roll - it was more an observation rather than a 'fault issue'. I am more concerned about my ethernet devices not showing as active (probably needs replacement SM2 to fix, so pain full), and the traffic figures/graphs being useless (virtually been like that since day 1, and needs a firmware fix. If they have not been able to do it after 2 years or so, I do not hold much hope for it getting fixed - and there is already talk of Gen3 boosters (and modems) being released later this year).

 

cheers

marshallarts
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

My LH1000 updated recently to firmware v0.15.16r, while I was away from home for a while.  Since getting home I have done a major upgrade on the operating system on my Synology NAS and had a number of issues with that, most of which are now sorted out with Synology's help.  But there is one remaining problem, which makes me a bit suspicious about the LH1000.  I have a desktop computer with a cable connection to the router, and a couple of laptops which communicate via wifi.  Most usage is from the laptops.  Often when trying to login to the NAS admin interface on my laptop, I get a strange error as follows:

If I keep retrying, it does eventually work and I can log in, but it is very annoying and time-wasting to have to go through this.  It happens on both laptops.  The reason I am suspicious about the router is that I have NEVER seen this error on the desktop computer, which doesn't use wifi to talk to the router.  What's the chance the router could be causing this?  And more to the point, if it is the router, what could be done about it, if anything?

realevilcougar
Level 1: Cadet

Re: Discussion: Arcadyan Firmware Update Notes

Possible, but unlikely.

Devices in your LAN would connect directly to each other, not route via LH1000 router.

The clue may be in the error message "PR_END_OF_FILE_ERROR", which may mean your web browser has run down a list of all known cipher suites and reached the end of list (in a file your web browser looks in), and could not find a match with destination website secured with SSL or TLS (ie your NAS admin interface page).

 

Have you tried a different web browser ie chrome etc and have you tried from a different PC?

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