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Gary_Cutri
Level 1: Cadet

Re: Arcadyan LH1000 Wifi Calling Problem

Hi,

 

After updating to 0.14.12r I changed my Firewall setting to Low and on my device (Samsung S21) I had to go to Settings > Connections > Enable WiFi Calling > Click on WiFi Calling to see option > Change "Calling Preference" to WiFi preferred. As soon as this option was enabled WiFi Calling activated on my phone.

 

Please note I have not tested with the Firewall setting above low as that is my preferred setting.

 

Thanks,

 

Gary

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Arcadyan LH1000 Wifi Calling Problem


@Gary_Cutri wrote:

Hi,

 

… on my device (Samsung S21) I had to go to Settings > Connections > Enable WiFi Calling > Click on WiFi Calling to see option > Change "Calling Preference" to WiFi preferred.


Did you use that setting in your earlier testing?.

Please test if WiFi Calling now works on your iPhone.

Gary_Cutri
Level 1: Cadet

Re: Arcadyan LH1000 Wifi Calling Problem

Prior to updating the firmware my Samsung enabled WiFi Calling even when the preference was "Mobile Network Preferred". After the update I could only connect by forcing the connection in the phone preferences. All the Apple owners in our house are on Belong so WiFi Calling isn't supported.

chris-_-
Level 2: Rookie

Re: Arcadyan LH1000 Wifi Calling Problem

Hi Gary,

Thanks for your reply.

I did try with the firewall on low, and also off, to no avail.

I do have that setting set (wifi preferred), as with 'mobile network preferred' setting enabled, when the handset picks up the faintest of network coverage, it instantly switches and of course drops the call!

chris-_-
Level 2: Rookie

Re: Arcadyan LH1000 Wifi Calling Problem

After a hard reset of the router, there was no change. According to the logs it didn't look like there was a firmware push.

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Arcadyan LH1000 Wifi Calling Problem

Was this last hard reset (Factory) initiated by you on instructions from Telstra Tech Support? If so, maybe they attempted a patch by editing the configuration or .cfg file only rather than the base firmware. After the VoWiFi connection attempts failed, are there any indications in the log file involving the MAC Address or STA ID of your phone/s with associated failed Bridge connections to the WAN. Hopefully the Netgear will prove if it is the modem or the network causing the problem.

GoatyFriday
Level 1: Cadet

Re: Discussion: Arcadyan Firmware Update Notes

Hi ashliem, 

 

I got an issue with Arcadyan LH1000 firmware version 14.12r. 

When the smart modem is power cycled, access control list will stop working in the whitelist mode, blocking all whitelisted wireless devices.

To fix it, I had to change the ACL mode to Disabled then back to Whitelist, and reconnected wireless devices. 

 

Please advise if this is a known issue, if yes, when is it going to be fixed, if not, how do I fix it. 

 

Thanks! 

 

Regards, 
David

mondoprune
Level 2: Rookie

Re: Parental Controls on the Arcadyan LH1000

thanks guys i tried a factory reset which i was nervous about hoping not to lose anything (i did save settings in case) and now it all appears to be working. Again thankyou chaps

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

Do you have any IOS devices? These will randomly change there MAC address. This was added in a recent firmware update to increase security. Some other devices also have this ability. If a device changes it MAC address the modem would have the old MAC address in its white list therefore will not allow device to connect. When you disabled ACL mode device will have connected and modem would have added there new MAC address to the whitelist.

GoatyFriday
Level 1: Cadet

Re: Discussion: Arcadyan Firmware Update Notes

Yeah, nah, all iOS and android devices are affected, also the private address feature has been turned off on all iOS devices for home SSID. 

It was the smart modem unfortunately. 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Discussion: Arcadyan Firmware Update Notes

@jayonaise Ever since I have known of the new firmware 0.14.12r in the wild I have been watching my modem closely for the update to happen, and even tried to 'force' it to occur by try resets and power cycles without anything happening over the last couple of weeks..

 

This morning, over breakfast as I was doing to file transfers via the modem with a NAS, of course the modem figured it was an excellent time for an update and went ahead and did so..

 

I am now on 14.12r but have some file corruption as a result which is an easy fix ...

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Discussion: Arcadyan Firmware Update Notes

Mine stubbornly stayed on 13.01r until just now 0635! I had tried to massage it into doing the update, with resets, power cycles etc. (hoping that was now possible where it hadn't been in the past).. without success..  

 

The over breakfast, I was transferring files back and forth to a NAS and the modem decided that was the perfect time to update itself...  never had that happen in the daytime before (except when running up new, out of the box modems on 4G, prior to installing them)...  and there was no power reset this morning, that's for sure, other than me needing a bit of a kick start  Smiley Happy

 

Coincidently, I had responded to @jayonaise just a short time before, about a post where it was stated the modems update after a reboot - I have never had that happen, and I have tried many times. Wonder when that changed...

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Discussion: Arcadyan Firmware Update Notes

@SteveW_52   Thanks for sharing your experiences. In the past, I have had a few updates done during the day, in times when others had theirs done 2-3 weeks prior, so it is as if I missed out on the rollout schedule cycle, but updates recently have been done mostly at night time. It would be great if Telstra actually downloaded the firmware update but did not auto activate it but rather presented a pop up window in the modem's Welcome Screen advising the user that a new firmware is available and to manually activate it into the modem just like Apple does, so that inadvertent random corruption of feature modules caused by open applications and connected hardware and devices would be minimised.

 

We seem to have a variety of non consistent random events occurring after firmware updates that either temporarily knock out some features which may be solved by a Factory Reset or permanently knock out the feature, such as 2.4Ghz or 5Ghz WiFi band, causing heartache for the user with resultant e-Waste build up when the modem is replaced. Another victim is a USB Drive which can get wiped out totally during an update and as you have experienced, I also suspected a NAS may be equally vulnerable if it was doing any back up or mirroring at time of firmware update. By allowing the user to manually activate a pre-loaded firmware, they can take pre-cautionary measures to disconnect devices that are vulnerable before the final Installation and Verification phases. 

 

Having a click button that manually checks and downloads new firmware or a patch would be the ultimate control mechanism allowing users to disconnect their devices first but that would not necessarily alleviate the probability of some data corruption. Open sourced software is not renowned for it stability, so we are destined to see more anomalies occur and fixed in successive releases. Overall, on my experience, the Arcadyan which is 30 months old now is fairly robust.

 

The absence of the auto power reset on firmware activation is interesting and I am not sure if I have experienced that as well or just wasn't looking in that direction. 

chris-_-
Level 2: Rookie

Re: Arcadyan LH1000 Wifi Calling Problem

It's been factory reset a few times now, and I've been asked to factory reset at least twice by tech support, the second time I asked if they'd changed anything and the case was escalated, i took that as a no.

The R7000 arrived, worked pretty great out of the box with the LH1000 in bridge mode.

No VoWiFi though, and already plenty of tweaks to the R7000 config to no avail.

Four weeks without being able to make or receive calls sure isn't helping with emergency calls or working from home.

Day 10 talking to tech support and I finally have an escalation with a case number! Fingers crossed.

chris-_-
Level 2: Rookie

Re: Arcadyan LH1000 Wifi Calling Problem

I'm wondering if there are any other people that are on ADSL2+ with the new LH1000 firmware that have the same issue? I realise that my situation represents a very small minority!

I'm just being bugged by the fact that with the LH1000 only handling DSL and the R7000 handling routing; the fact that WiFi calling works via all other internet connections means it isn't a Layer 7 or Layer 6 issue, using the R7000 makes it unlikely that it's a Layer 5, Layer 4 or Layer 3 issue, but the fact that the internet works means that Layer 2 and 1 are fine, can it really be a Layer 1 or 2 issue?

The timing with the firmware rollout is too suspicious, but what configuration problem at Layer 1 or 2 is going to affect VoWiFi? It has to be IPSEC for the VPN tunnel at Layer 3.

Is the LH1000 in bridge mode still handling Layer 3?

I'm hoping I'll hear from Telstra soon with a new modem being sent out, all nice in a box from the warehouse with old firmware that won't receive a firmware push on startup!

OutOfSight
Level 4: Private Eye

Re: Arcadyan LH1000 Wifi Calling Problem

Hi Chris

Like you, we are rural with slow ADSL (1.5 to 4 Mbps) and virtually nil mobile reception (SMS just gets through) and we have an Arcadyan LH1000, that has recently been giving us 'issues' (under firmware 13.01r).

 

To add to the saga:

Only in the last few months have we -seemingly -had WiFi-calling available, which has allowed us reliable mobile phone reception in and around the house (iPhone 7). Whehey!

 

But...

Yesterday I was having an online banking hassle that involved a lot of  '2 factor' SMS codes. Half-way through, codes stopped coming through and I noticed WiFi-calling was not indicated on the phone screen (I do not know whether it was before the trouble started though, unfortunately).

 

On checking, I also noticed our Arcadyan had updated to firmware 0.14.12r. This has happened only in the last day or so but I cannot see any reference in the modem's log.

So (rhetorically) is there a firmware problem or a more general Telstra (mobile) problem? Impossible to find the latter out of course.

The mobile phone system is working but signal strength appears compromised (more than usual) as, yesterday, when walking up our drive to the ridge 30 m above the house, where mobile reception is better, the whole string of resent SMS codes did come though but they still took minutes rather than seconds (and were quite useless by then of course).

 

Today, WiFi-calling has not re-established itself (it is definitely enabled on the phone), and the phone would not receive SMS codes, even when in a place of better reception (outside). But, when I used the phone to ring out (as a test to our home landline), suddenly the texts came in!

 

I had to do this 3 times (ie make a test call out from outside) to receive SMS codes (which of course had timed out, hence the messing around resending codes) before the phone apparently then maintained a connection with the mobile tower repeater allowing codes to be received 'automatically'.

 

Talk about a frustrating couple of days (a particular banking website was also stuffing me around with endless error loops)!

 

I don't expect any answers for any of this except, TELSTRA: has firmware 0.14.12r accidentally disabled WiFi-calling, or is there a 'switching ' problem in your (mobile to ADSL) system?

 

I guess that is the 'problem' with modern communication technology (& particularly with automatic updates), you never know from day to day whether it is going to work properly and, why we (personally) do not rely on only a mobile phone (or satellite?) network and why Telstra must be held to its copper wire USO in perpetuity (or we get optical fibre replacement!).

 

chris-_-
Level 2: Rookie

Re: Arcadyan LH1000 Wifi Calling Problem

Hi OutOfSight,

Thanks for posting!

It sounds identical to our situation!

I did start getting a bit more of a response from Telstra when I started asking for a new modem! Still waiting for a call from specialist support since last week though.

Also, don't use the online chat support, I've had much better progress calling the ADSL team over the phone. 

I'm sure it's the modem, I have a Draytek modem in the mail to trial with the Netgear router I recently tried with the LH1000 in Bridge mode.

I was tempted to get another LH1000 but a firmware push might kill that too.

Hopefully they correct the firmware and push it out soon to save us remote types!

I'll report back when the Draytek arrives, that should decide it once and for all whether it's the LH1000 or the DSL network.

We've never received SMS here, but I've found that sending an SMS to myself is a good way to prompt the network to dump all pending SMS, particularly for those timely walks to find reception for those 'handy' security code SMS messages!

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Arcadyan LH1000 Wifi Calling Problem

@OutOfSight - I can't remember if you have or haven't - if you haven't Factory Reset your modem prior to it being updated to 0.14.12r, you may find log entry records that go back a few months in the Export Log text file. Once exported, I find it easier to view the entries after importing it into a spreadsheet which allows colour highlighting of events making it easier to locate them later on. 

OutOfSight
Level 4: Private Eye

Re: Arcadyan LH1000 Wifi Calling Problem

Thanks for your advice, and no, haven't factory reset in a while.

So, I have exported my modem log to a spreadsheet: 24,764 lines over the past 14 days.
You are right, it is easier to scroll through this than through the Arcadyan log's window, and to search.

 

3 references to "0.14.12r" came up:

24.05.2021 23:53:43 TR069: Firmware LH1000_0.14.12r_build01_Netduma-c63deed_R0A_debug.w.ArcSigned download successfully.

 

Then a few lines later:

24.05.2021 23:54:00 Trigger LTE module self reboot after 600 secs
01.01.2018 10:00:12 Start syslogd, FW ver: 0.14.12r, SN: ARC1844239176

... (67 lines, ending with):
01.01.2018 10:01:34 Start dnsmasq at br0
24.05.2021 23:56:06 NTP: Sync time with time server.

 

Then, three days later (today), it repeated:
27.05.2021 10:33:22 DHCPv4: WAN0 REBIND Send Discover
01.01.2018 10:00:12 Start syslogd, FW ver: 0.14.12r, SN: ARC1844239176
... (69 lines ending with):
01.01.2018 10:01:38 DHCPv4: WAN0 REBIND Send Discover
27.05.2021 11:11:08 NTP: Sync time with time server.

 

So, has it installed twice? Or not properly, twice?

The modem sign-on page displays the Firmware Number as 0.14.12r.
What text might I be looking for, re WiFi-calling, in the log?

 

There are some lines on...
24.05.2021 23:56:43 TR069: Set Device.Services.X_TELSTRA_IWIFI.1....

all ending in 'success", but nothing since. Certainly nothing much happened in the log yesterday.

 

WiFi-calling still not working though.

 

Cheers

chris-_-
Level 2: Rookie

Re: Arcadyan LH1000 Wifi Calling Problem

Hi Everyone,

I found an old modem today while digging around at work looking for an XP machine to log into the busted iPECS (the Tuesday QLD power outage killed both the modem and the PBX). Got it home, hooked it up in bridge mode with the R7000 router and WiFi Calling worked immediately.

Also got a nice speed bump from 6Mbps to 9MBps...

So you can neatly file 0.14.12r firmware and the rest of the LH1000 in the bin and upgrade to a 2004 Netgear DG632 with the added bonus of no future firmware surprises around the corner.

So there we have it, a month without calls at home, 12 continuous days of level 1 support, no call from any specialists, at least 30 hours and $300 of troubleshooting... time to roll back the LH1000 firmware Telstra!

Best of luck OutOfSight!

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Arcadyan LH1000 Wifi Calling Problem

Yes, it is challenge reading so many entries - you soon get use to looking for specific target lines. Mine has 24276 entries. I do an Export every time an update occurs to see if any new entries appear. From your post, it appears that your modem has done the Firmware Update only once, the two  "Start syslogd, FW ver: 0.14.12r, SN: ARC1844239176" entries happen when the modem has been Power Restarted or power interrupted. It is unusual that the first 'syslogd' event happened so quickly after the update or during the process?  Wondering if it interrupted the installation process and may have caused possible corruption. My log shows no similar event during or after firmware installation. This morning, I shut down and Restarted my modem and then could see the 'syslogd' line with the Serial number to verify that is what causes that line to show in the log. 

 

The Arcdayan modem is very generous with events shown in its log compared to the Technicolor Gen 2. I think the modem has hidden screens that are used by Telstra Support and High Level Admin staff that we as General Users don't see. I don't have any experience with VoWiFi on my modem as I live in a metro area with good 4G coverage; my modem lost its WAN last night for 15 minutes and the unit swapped over to 4G LTE WAN and back to WAN really well - assume a short NBN related event. 

 

If the mobile phone's connection to either the 2.4Ghz or 5Ghz band works for general Internet traffic, I think  the Event Log is not likely to show a failure of one of that mobile phone's Data transmission attempts (VoWiFi) unless it shows an IPSec failure to the Telstra VPN Server that handles the VoWiFi function. Were there specific entries that show IPSec Tunnels in general or for VoWiFi in the log - they may be hidden from User view.

 

The only way to determine if the fault is caused by random corruption to firmware or generic to 0.14.12r is to have Telstra supply you with a replacement modem. If you have lost confidence with the Arcadyan, you may be able to ask for the Technicolor Gen 2 if it is in stock. 

 

@chris-_- It's good that you have isolated the culprit and now have VoWiFi working, albeit through another temporary modem.

chris-_-
Level 2: Rookie

Re: Arcadyan LH1000 Wifi Calling Problem

Final update: Draytek modem arrived.

WiFi Calling worked immediately, and is also 50% faster than the LH1000 about the same as the ancient DG632.

I'll be sticking with this setup whether Telstra roll back/update their LH1000 firmware or not.

Best of luck everyone.

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: Arcadyan LH1000 Wifi Calling Problem

Thanks for your feedback. Good choice. Sometimes things don't work for unexplained reasons.

OutOfSight
Level 4: Private Eye

Re: Arcadyan LH1000 Wifi Calling Problem

Well, sometime over the past few days Wi-Fi Calling has re-established itself, about a week after it dropped out and an update of the Arcadyan LH1000 firmware to 0.14.12r occurred (still don't know if they were related).

 

No idea when it came back on (but in the last 3 days) as:

  1. I cannot find any modem log entry [but then I don't know what I am looking for (search for "call" did not bring up anything and "wifi" brings up hundred of unrelated lines)]; and
  2. We have totally unreliable mobile reception and we rely heavily on our copper wire land line (ADSL and phone) and so I don't look at the mobile phone much (only using it for bank SMS codes and taking it "on the road" -but rarely using it -though wife uses WhatsApp a bit through our home network).

Perhaps it was a Telstra system problem?

 

Of course we'll never know and I notice that Telstra itself is noticeably silent on this thread (and most threads).

 

Mkrtich: Thanks for your comments. Now I know what a 01.01.2018 date means: a reboot.

 

This has at times been a regular occurrence because either the DECT phones don't work properly or we lose the internet, or we lose the home network, or something. It's funny (probably not) but a reboot often didn't fix the problem, particularly the Telstra T502/T503 phones (up to about a year ago, though now good) and the problems we had with our attached USB hard drive (resolved by spending money again, on an NAS).

 

Given the now (CrowdSupport) documented issues with the Arcadyan (and there were times when we were rebooting it 2 - 3 times in a week), it is clear that Telstra released a new modem, all hyped-up as usual ("smart", ha), with seriously deficient software to run it and so far, taking 2 years (?) fixing and creating bugs!

Oh, and a power supply that badly overheated and produced an under-voltage so the modem went weird until the power supply was changed (but no replacement available from Telstra).

 

Cheers!

mingle
Level 2: Rookie

Re: Discussion: Arcadyan Firmware Update Notes

There have been quite a few threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working.

 

It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is it to fix such a fundamental feature. I can't think of any other modem device I've used over the years that has this issue...

 

Can anyone from Telstra respond and explain if it's ever going to be sorted? If not, I'm going to ditch Telstra altogether and move to a supplier that can give me a modem that can handle such as basic task as URL-filtering...

 

Cheers,

 

Mike.

Angela_H
Support Team
Support Team

Re: Discussion: Arcadyan Firmware Update Notes

Hi mingle, this might be one to raise with our faults team, you can contact them via our mobile app messaging service, or call through on 132203 -Angela 

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gramel
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

With regards to the firmware updates my LH1000 is showing 0.14.12r which is more advanced then shown here in the community forums..

It appears there has been a recent update as the modem is now acting up, I have lost all my static leases for my WLED controllers, and over the past few days the modem is needing a reboot almost every couple days due to drop outs of my local WiFi & singular ethernet connection.

Is it possible to "roll back" the firmware to the last known stable (good) firmware ?

EladB1
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Alternatively, since Arcadyan firmware is still proving to be unreliable rubbish, even with each new firmware release, is it possible to load in Technicolor DJA0231 firmware?

 

I understand the hardware of the Arcadyan LH1000 and the Technicolor DJA0231 is identical, so what needs to be done to load in the Technicolor firmware.

 

Atleast Technicolor's firmware seems to be reasonably reliable and relatively bug free !

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

Unfortunately it is not possible to rollback the firmware. I have the same firmware and have not experienced any problems. Static leases still work and haven't experienced any dropouts.

 

Did you set the static leases on the devices or in the modem?

 

You might have a line fault. Could you post the modem log for just before and during one of these dropouts.

TechHead123
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

I received a new LH1000 two weeks ago, and when first connected it went through a sequence of firmware updates and rebooting, but it has stopped at 0.13.01r. Its been powered down and rebooted a few times since then.

 

I wonder if they have stopped the rollout of 0.14.

gramel
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Thanks for that response, 

I have gone through and reset everything and re-done the static leases which were only ever done on the modem, since doing the reset things are now reliable again.

Def not a line fault as it was only within my home network, all the line diags were fine.

Since doing the hard reset no more WiFi or ethernet drops since, must have just been a glitch.

AntoO
Support Team
Support Team

Re: Discussion: Arcadyan Firmware Update Notes

Heya Gramel.

 

Thanks for the update. Glad to hear this worked out for you. If things get weird again reach out and we'll do what we can.

 

- Anto

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TwoS1
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

since Arcadyan firmware is still proving to be unreliable rubbish, even with each new firmware release

 

It is so frustrating - the SM2 is basically a quite good device, but is let down so badly (in Arc version at least) by the software. Issues such as the Traffic Monitor have been cactus for ages, and then when new features are added, generally it means more bugs as well.

Over on Whirlpool, there are whispers about a SM3 coming. If this is the case it would be great if they could sort out the SM2 first ( they have only been out about 2 years now).

 

Also are the release notes for 0.14.12r going to be added to the link at the top of this thread? They are appreciated by many users, and it would be a shame if it has become too hard to do.

 

Just as an aside, has anyone seen an "extra" tr069 session lately. My normal sessions happen just after midnight every day no probs. Last Tuesday tho the log showed another session at 11:47, which seemed to be mainly "Set Device. Bulk Data.Profile x"" entries

 

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

If you follow the link at the top of the thread you will see all the firmware release notes for the LH1000 including 0.14.12r

 

Broadband & nbn™ - Telstra CrowdSupport

marshallarts
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

It is good to see this thread here,and be able to see what is happening with the firmware.

 

I have a question about NBN that may be related to the router, may not....  I am in WA and for the last couple of weeks I have been unable to access the Officeworks website at www.officeworks.com.au - all I get is a blank screen with the message "406 Not Acceptable" and "nginx" in smaller type underneath it.  It happens with different devices and different browsers.  I contacted Officeworks about this, assuming that it had to be a website issue, but they tell me that they have no record of any known problems.  The problem still persists.  The Officeworks website is the only one that I am aware of that has the problem.

 

I subsequently discovered that this problem only occurs when I am working inside my home network, i.e. when I am accessing the internet via my LH1000 router.  I discovered that I could access the Officeworks website perfectly normally if I was outside my network, i.e. on a public wifi or via the mobile network.  So this suggested that it was something to do with my network.

 

The only common factor with all the devices I try at home is that they are all communicating via the LH1000.  I have made no intentional changes to anything in the network, but there have of course been updates to Windows, Android apps, and the LH1000 itself.  I am aware that my LH1000 updated itself to firmware 0.14.12r several weeks ago.

 

So the question is - is there any possibility that the firmware upgrade to 0.14.12r could be causing this problem?  Is there maybe a new setting somewhere that I need to change?  I have looked through the management screens but cannot see anything that seems significant to me.  I have never had a problem like this before the last couple of weeks, and the only significant change in my network has been that firmware upgrade.  I'd be interested to hear if anyone else has had a similar problem, and of course how to fix it!

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

The problem with office works could be due to the Telstra DNS server blocking the site and it could just be a coincidence the that the blocking occurred at the same time as the modem was updated. You could try changing both IPv4 and IPv6 DNS to a non Telstra DNS. (Go to Advanced > Local Network). After saving settings disconnect and reconnect your device.

marshallarts
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

Thank for the reply.  However I have an update...

 

Should have done this earlier I guess, but I just restarted the LH1000, and now everything is perfectly fine.  So it appears that it WAS the router that was causing the problem, but heaven only knows what was going on inside there!  Anyway, if anyone else has a weird problem like this with just one website, try a restart, and it might clear it.

TwoS1
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Thanks

Must have appeared between when I last looked, and my posting

gramel
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

One more question regarding the LH1000, I know this is probably beyond the capabilities of this basic unit but...

Is it possible to set a recurring reboot sequence, eg... auto reboot every 72 hrs after 4 hrs of idle time, or between certain hours eg.. between 00:01 and 06:00 every Saturday..

It seems to be that I need to reboot on a semi regular basis as is so this would negate the down time, especially after an OTH update is loaded.

Cheers for the brains trust.

marshallarts
Level 5: Eagle Eye

Re: Discussion: Arcadyan Firmware Update Notes

I doubt very much that this could be done on the device itself (happy to be proved wrong).  But you could probably achieve it using a smart power outlet of some sort, as used in home automation systems.  Plug the router into the smart power outlet, and program the outlet to switch off then on again every 'n' hours/days or whatever,maybe at 4am or something so as not to interrupt usage.  You'd probably need to be reasonably tech-savvy to get this all working OK.  And you'd need to be sure that the off-on sequence got programmed into the smart outlet itself and did not require the presence of the wireless network to receive a command from a controlling device, because of course wifi won't be there when the router is off and/or re-booting.  Anyway, it should be possible I reckon.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

You are correct in assuming it is not possible to program the modem turn on and off at certain times of the day. It is possible to use a non smart electrical timer to automatically turn modem on and off at certain times.

gramel
Level 3: Gumshoe

Re: Discussion: Arcadyan Firmware Update Notes

Cheers guys,

As I thought the unit is a tad basic for that ability.

Tanah
Level 1: Cadet

Re: Discussion: Arcadyan Firmware Update Notes

Hi

I am running version 0.14.12r. Since the upgrade my IP cameras are no longer seen on the internet. They link using an UID number. I can seen then on Lan only. Please help

commentkcore
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

The Device List function has always been hit and miss, but is anyone having an issue where nothing is being presented at all now?

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

There are quite a few post from people who have the same problem of no devices visible.

 

The only problem have is that sometimes I have to refresh the screen before the connected devices are displayed.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Discussion: Arcadyan Firmware Update Notes

I'd add that in addition to that, the devices are not always displayed accurately..  

 

One person that reported 'no devices showing' , replaced the modem with a new unused device bought online, and that worked fine..  so maybe some sort of hidden hardware/firmware issue?

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
EladB1
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

Guys,

can someone please respond to my question of 4 weeks ago, about the possibility and method of loading Technicolor DJA0231 firmware into the Arcadyan LH1000 hardware?

 

As stated previously and by numerous contributors, Technicolor's firmware seems to be much more reliable and consistent with its specs.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Discussion: Arcadyan Firmware Update Notes

I doubt if the two versions of the Smart Modem 2 (Arcadyan and Technicolor) can have the firmare swapped. The first issue would be getting the two firmware versions as downloads, but I guess there could be a site somewhere. But there are differences between the two devices anway (different manufacturers). I would think, that while there are issues with firmware in both cases, hardware problems would be a bigger concern.

 

Not sure if anyone has done any real, qualitative, research into which model of modem is best..  I think a lot depends on what you want from the device and which interface you prefer.. 

 

My own anecdotal experience, from installing and supporting both models for myself and others over more than a year, is that the DJA0231 seems to suffer more from failure of 2.4 GHz wifi channel than the LH1000, by a factor of 12 x DJA0231 failures to 1 x LH1000 (and that was due to a lightning strike on the line into the building). This seems to be confirmed by the number of reports here of DJA0231 for that problem.

 

There have been recent reports here too, of LAN port failures - on both models. Not sure of the cause for those and I personally haven't experienced that issue.

 

It is very much a personal choice I think, dependent on whether you want to 'root' the modem to gain access to other features - I believe that is only possible with the DJA0231. But it is not something I have tried, I am happy with the devices out of the box for myself and I wouldn't install a modified device into any of the sites I support.

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Discussion: Arcadyan Firmware Update Notes

I have already responded that it is not possible to replace the firmware on the LH1000 with the DJA0231 firmware. If it was I am sure Telstra would have done this as it would be much easy to provide support if both modem's had same firmware with the same GUI.

commentkcore
Level 4: Private Eye

Re: Discussion: Arcadyan Firmware Update Notes

So this is for my mother's device. It used to be that I could do a number of refreshes, and get some sort of moving snapshot... but now, I can hit that refresh, either at the browser level, or within the page, and I see nothing. Zero devices at all.

I do have a mesh network setup, so no wireless clients, but it used to work even with that. It's very frustrating.

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