Level 2: Rookie

dja0231 suddenly not giving internet access via WiFi

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Had a dja0231 for a couple of years now and has been working like clockwork. Today I suddenly find that while ethernet is working fine still, WiFi connections do not have internet access on either 2.4G or 5G bands. I have restarted router via both interface and power-down with no joy. Nor does restarting devices seem to help. Via my Surface Pro 6, I get intermittent access but various laptops, tablets and phones give nothing.

 

Ideas? (Please don't use big words, I am a simple, old fart!)

 

FlashFletch

 

If ignorance is bliss, why aren't more people happy?
1 ACCEPTED SOLUTION

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Level 2: Rookie
Accepted Solution

Re: dja0231 suddenly not giving internet access via WiFi

Thanks for responding guys. Yes, the green light was up. And we had internet via ethernet just not WiFi which confused us. If it was a Telstra problem then why did we have access via ethernet but not on our home WiFi ...?

 

But it is no longer a problem (yay!). Everything came back a while ago and all our laptops, etc are happy again - as are their owners Smiley Wink

 

If ignorance is bliss, why aren't more people happy?

View solution in original post

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being

Re: dja0231 suddenly not giving internet access via WiFi

Is the front light on the modem blue or green?

Level 3: Gumshoe

Re: dja0231 suddenly not giving internet access via WiFi

Telstra/nbn dns is down. Switch to google dns

https://support.google.com/wifi/answer/6274141?hl=en-AU

Level 1: Cadet

Re: dja0231 suddenly not giving internet access via WiFi

I used the yellow  modem cable and plugged my laptop direct to my modem and presto...full working internet

Level 2: Rookie
Accepted Solution

Re: dja0231 suddenly not giving internet access via WiFi

Thanks for responding guys. Yes, the green light was up. And we had internet via ethernet just not WiFi which confused us. If it was a Telstra problem then why did we have access via ethernet but not on our home WiFi ...?

 

But it is no longer a problem (yay!). Everything came back a while ago and all our laptops, etc are happy again - as are their owners Smiley Wink

 

If ignorance is bliss, why aren't more people happy?

View solution in original post

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