O-Kay
Level 1: Cadet

firmware 0.12.09r

New update 0.12.09.r log showing thorGW. have reset from scratch, and not installed restore file.

but constanly getting health check. Has been going on for days.

 

13.09.2020 12:45:09 health check case (SIP LOG)
13.09.2020 12:45:19 health check [ThorGW] init or restart
13.09.2020 12:45:19 health check detect case (ThorGW)
13.09.2020 12:45:25 health check case (SIP LOG)
13.09.2020 12:45:35 health check [ThorGW] init or restart
13.09.2020 12:45:35 health check detect case (ThorGW)
13.09.2020 12:45:40 health check case (SIP LOG)
13.09.2020 12:45:50 health check [ThorGW] init or restart
13.09.2020 12:45:50 health check detect case (ThorGW)
13.09.2020 12:45:59 health check case (SIP LOG)
13.09.2020 12:46:09 health check [ThorGW] init or restart
13.09.2020 12:46:10 health check detect case (ThorGW)
13.09.2020 12:46:15 health check case (SIP LOG)
13.09.2020 12:46:25 health check [ThorGW] init or restart
13.09.2020 12:46:25 health check detect case (ThorGW)
13.09.2020 12:46:30 health check case (SIP LOG)
13.09.2020 12:46:40 health check [ThorGW] init or restart
13.09.2020 12:46:41 health check detect case (ThorGW)
13.09.2020 12:46:46 health check case (SIP LOG)
13.09.2020 12:46:56 health check [ThorGW] init or restart
13.09.2020 12:46:56 health check detect case (ThorGW)
13.09.2020 12:47:01 health check case (SIP LOG)
13.09.2020 12:47:12 health check [ThorGW] init or restart
13.09.2020 12:47:12 health check detect case (ThorGW)
13.09.2020 12:47:17 health check case (SIP LOG)
13.09.2020 12:47:27 health check [ThorGW] init or restart
13.09.2020 12:47:27 health check detect case (ThorGW)
13.09.2020 12:47:33 health check case (SIP LOG)
13.09.2020 12:47:43 health check [ThorGW] init or restart
13.09.2020 12:47:43 health check detect case (ThorGW)
13.09.2020 12:47:48 health check case (SIP LOG)

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27 REPLIES 27
nigeltodd
Level 2: Rookie

Re: firmware 0.12.09r

Having the same issue as per my other post re this firmware.

 

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: firmware 0.12.09r

Hi - as a matter of interest, do you both have a telephone handset connected to the modem's Phone port and have you made and received any telephone calls. The SIP refers to Session Initiation Protocol and is used for Multi-Media communications, one of which is VoIP - Voice over IP for your telephone service.  

Teeraze
Level 2: Rookie

Re: firmware 0.12.09r

Mine too!

1 of our PC's since the firmware update has blue screen of death every time it connects to the internet now. Watchdog violation.

 

(I was apart of a Telstra Beta trial a month ago for their Gaming Optimiser and our modem was upgraded to firmware 0.12.09r and the same thing happened) TOTALLY screwed our wifi, spent 3 days troubleshooting and had to get them to turn firmware back to old version... and problem went away. During the trial it only seemed to effect myself and another tester using the Telstra Wifi extended)

 

No phone handset connect here but yes to a Telstra Wifi extender :-)

 

I fear that they have pushed out firmware 0.12.09r, not properly tested and it's screwed.

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: firmware 0.12.09r

Thanks for sharing your experiences. I posted my findings on the Ver 0.12.09 r firmware in the Arcadyan Discussion Group Thread this morning. So far, the 15 seconds health checks have not impacted the operation of the modem - touch wood!

 

I did notice a new Game Optimiser Icon replacing the Telstra Air Icon on the welcome page but it is Disabled which made me think it a pending future release function - I couldn't see any Enable button to activate it. As a matter of interest, is your PC ethernet connected to the Modem or the Telstra Booster or linked onto the 2.4Ghz Wi-Fi band of either devices? 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: firmware 0.12.09r

Try turning of PMF (Protected Management Frames). This was a new wireless security feature added in the previous firmware update 0.11.11r and turned on by default in 0.12.09r,

Teeraze
Level 2: Rookie

Re: firmware 0.12.09r

Thanks so much for the heads up, I'll give that a go now.

Teeraze
Level 2: Rookie

Re: firmware 0.12.09r

Yes it's a new feature that is currently not available to customers. We were beta testers for that feature and it's brought down our internet for 4 days! I suspect it wasn't the game optimiser that broke us but something included in 0.12.09r.

 

The PC that is broken (when connected to firmware 0.12.09r) is connected to the Telstra Wifi Booster via wifi on 2.4Ghz.

 

We have 18 other devices on our network, cabled, wifi, router, booster, 2.4 and 5 and none of them are effected.

Teeraze
Level 2: Rookie

Re: firmware 0.12.09r

OMG!!!!!

Guess what... PMF turned off with firmware 0.12.09r and problem solved! Thank you so much.

For anyone else who experiences the blue screen of watchdog violation, here's your fix.

 

DanStz
Level 2: Rookie

Re: firmware 0.12.09r

Thanks for the advice.

I was experiencing wifi problem with my motorola macro with delays loading webpages and some apps not updating like ABC news or wheatherzone. I just turn of PMF and all is back to normal.

Cheers

Matt300
Level 2: Rookie

Re: firmware 0.12.09r

I've had the same problem for the last 3 week.

Solution

1. Unplug Telstra smart router

2. Hold over bin open lid and drop it in

3. Plug in Asus  RT-AC68U

4. Problem Solved your stress levels will go back to normal.

Teeraze
Level 2: Rookie

Re: firmware 0.12.09r

That is the best solution for my Telstra Smart Router for 2020, why didn't I do that months ago! :-p

An0n
Level 2: Rookie

Re: firmware 0.12.09r


@cf4 wrote:

Try turning of PMF (Protected Management Frames). This was a new wireless security feature added in the previous firmware update 0.11.11r and turned on by default in 0.12.09r,


Where does one go to take such action?

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: firmware 0.12.09r

Open a Web browser on a device connected to modem and go to http://192.168.0.1, password is Telstra. Go to WiFi, turn Wi-Fi PMF off and save settings. If device is dual band also turn Wi-Fi PMF off in the 5 GHz WiFi settings.

See section 36 of document linked in this post.

 

https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smart-Modem-Gen-2-Arcadyan-version-LH...

An0n
Level 2: Rookie

Re: firmware 0.12.09r


@cf4 wrote:

Open a Web browser on a device connected to modem and go to http://192.168.0.1, password is Telstra. Go to WiFi, turn Wi-Fi PMF off and save settings. If device is dual band also turn Wi-Fi PMF off in the 5 GHz WiFi settings.

See section 36 of document linked in this post.

 

https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smart-Modem-Gen-2-Arcadyan-version-LH...


Thank you. However in my case, the log messages only stopped for a few minutes then continued as before. I have rechecked that PMF is still disabled on both 2.4 and 5 GHz wireless interfaces.

 

01.11.2020 23:05:47 health check detect case (ThorGW)
01.11.2020 23:05:52 health check case (SIP LOG)
01.11.2020 23:06:02 health check [ThorGW] init or restart
01.11.2020 23:06:02 health check detect case (ThorGW)
01.11.2020 23:06:07 health check case (SIP LOG)
01.11.2020 23:06:17 health check [ThorGW] init or restart
01.11.2020 23:06:17 health check detect case (ThorGW)
01.11.2020 23:06:22 health check case (SIP LOG)
01.11.2020 23:06:32 health check [ThorGW] init or restart
01.11.2020 23:06:33 health check detect case (ThorGW)
01.11.2020 23:06:38 health check case (SIP LOG)
01.11.2020 23:06:48 health check [ThorGW] init or restart
01.11.2020 23:06:48 health check detect case (ThorGW)

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: firmware 0.12.09r

Disabling PMF want stop the printouts in the log. Only disable PMF if there is a problem with a WiFi Device connecting to the modem..There is a glitch in the firmware.causing the events to print. The events don't indicate any real problems except for filling the the log with spam making it harder to analyse for faults.

An0n
Level 2: Rookie

Re: firmware 0.12.09r

Got it. Thanks.

Ryanthusar
Level 2: Rookie

Re: firmware 0.12.09r


@cf4 wrote:

Disabling PMF want stop the printouts in the log. Only disable PMF if there is a problem with a WiFi Device connecting to the modem..There is a glitch in the firmware.causing the events to print. The events don't indicate any real problems except for filling the the log with spam making it harder to analyse for faults.


The hassle this causes however is that it fills the log and causes any errors to be missed. They need to fix this up ASAP because it is annoying trying to look in a log for something and not being able to find it due to the spam in there.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: firmware 0.12.09r

I agree with everything you say. There is a firmware update due shortly and hopefully it will include a fix that stops these events being displayed.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: firmware 0.12.09r

The latest firmware update 0.12.15r fixes the log spam problem

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: firmware 0.12.09r

And re-enables PMF by default...  Smiley Frustrated

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Teeraze
Level 2: Rookie

Re: firmware 0.12.09r

No, don't tell me that! Thanks for the heads up Smiley Happy

Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: firmware 0.12.09r

Hi - I realise this is a touchy subject for some, however where possible, Protected Management Frames (PMF) should be left Enabled - it is a mandatory feature of 802.11 ac designed to protect users from man-in-the middle attacks on your Wi-Fi Networks. My $350 HP Netbook is 8 years old, is 802.b/g/n 2.4Hgz only and it supports PMF. If your PC Wi-Fi Adapter doesn't support PMF, its time to see if a new driver exists for the adapter or upgrade the Wi-Fi Adapter with an 802.11ac compliant adapter. Use 5Ghz in preference to 2.4Ghz if possible.

 

I acknowledge that low end TVs, Set-Top Boxes or Smart Home 2.4 Ghz Wi-Fi devices won't support PMF and you may have to compromise by Disabling the PMF feature on the 2.4Ghz Network with informed knowledge of potential risk, however I would encourage you to leave it Enabled on the 5Ghz network.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: firmware 0.12.09r

I don't have a problem with PMF on 5 GHz devices but several of my 'not so low end' and 'not so old'devices that are on 2.4 Ghz do have problems with PMF and there are no updated drivers for them because that is built into the firmware or OS of the device. The automatic enablement of PMF on the LH1000's only occurred from a couple of firmware releases ago. A lot of Telstra customers have had Wi-Fi problems because of that one feature.

 

PMF is a good security feature to have, but it isn't well documented (heck, if it wasn't for cf4 we wouldn't have any sort of manual!) or advised to consumers - many of those may not be comfortable with upgrading firmware, devices or even adjusting the settings of their Smart Modem 2.

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: firmware 0.12.09r

Appreciated and understood - Telstra modems eventually catch up with established standards. Our next wave of possible future forum discoveries may occur when WPA3 is enabled on Telstra modems Smiley Happy

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: firmware 0.12.09r

Release notes and changelogs can help a lot of people out by informing them before the updated firmware is applied, but we aren't getting those from Telstra. Which is a falloff from the Telstra practices of a few years ago, from my own experience. If the tech savvy have problems, then the less techy people have much greater difficulties. I look after a large diverse customer base and 90% of those are completely baffled when they wake up to a system/network that is no longer working like it did the day before and not even an indication that anything was updated.

 

I am not impressed by manufacturers that just assume that everyone has the same latest and greatest equipment like the developers do. An older equipment base needs to be considered in testing and in release processes, not everyone can afford to update and replace equipment just because some developer decides to no longer support stuff that is more than 10 days old. There are even some Telstra devices that don't like PMF etc. Are these devices, which are still being marketed, not considered or tested before releasing a firmware change to the wild? At least provide an update about the releases - even a 'Sticky' here on CrowdSupport would help and might even reduce the number of bewildered customer queries. If they can do it for flash new handsets, they should consider it also for firmware updates, equipment issues and the like.  OK, rant over..   Smiley Happy

 

WPA3 will be 'interesting'...

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: firmware 0.12.09r

There was a push by a Telstra employee over the past year to provide information on Telstra support about firmware updates. This was why the information on update 0.12.05r was published with the promise of information on future updates to also be published. It appears that upper management has vetoed the idea as there has been at least four further firmware updates (one for the DJA0231 and DJA0230 and two for the LH1000) but no information on what the updates do was published.

 

Not only are customers kept in the dark but also Telstra support staff. There are no modem manuals provided to support staff and I doubt support staff get informed about firmware updates.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: firmware 0.12.09r

Yep..  but it just adds to the problem and brings in more and more unhappy customers. Doesn't seem like sensible management. Maybe the consumer voice needs to get louder..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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