toddfraser88
Level 2: Rookie

foxtel iq2 - strange networking issue any help?

I've been trying to solve a very strange networking problem that I've been having with my iq2 boxes.

 

I've managed to do a port capture using port mirroring and wireshark of what is happening

 

working test - using an old router - WNDR3700

 

I run the IP Connectivity test on the IQ2 box

http://wel-cdn220-is-1.se.fxtvpd.ngcdn.telstra.com/images/Download_test.jpg

apparently this is what it downloads

 

here is the port capture when it's working - no issues

 

http://www.megafileupload.com/97vX/portcapturefoxtelworking.pcapng

 

 

failing test - using new router - mikrotik RB951G-2HnD

 

I run the IP Connectivity test on the IQ2 box

http://wel-cdn220-is-1.se.fxtvpd.ngcdn.telstra.com/images/Download_test.jpg

again it grabs this file

 

here is the port capture when it's failing - lots of DUP ACK and spurious retransmissions.

 

http://www.megafileupload.com/97uX/portcapturefoxtelfailing.pcapng

 

for reasons that I don't understand, it starts getting DUP ACK packets around entry #184, then it gets stuck around #242 with a heap of DUP ACK packets before the connection terminates at #397

 

I would really like some help with this.

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5 REPLIES 5
Lindy
Telstra (Retired)
Telstra (Retired)

Re: foxtel iq2 - strange networking issue any help?

hi Toddfraser88

 

Your best bet is to speak with Foxtel Support and you can do this by calling 132200 and saying Foxtel Support after the prompt. 

 

Regards 

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toddfraser88
Level 2: Rookie

Re: foxtel iq2 - strange networking issue any help?

I get my internet through telstra, so foxtel have said it's telstra's problem.

 

telstra say it's foxtel

foxtel say it's telstra

 

doesn't help me.

toddfraser88
Level 2: Rookie

Re: foxtel iq2 - strange networking issue any help?

well, foxtel sent me back here as it is a problem with my internet connection, they said.

 

is there anyone at telstra who could at least be helpful?

 

at least have a look at the packet capture?

toddfraser88
Level 2: Rookie

Re: foxtel iq2 - strange networking issue any help?

does telstra have a support email I can contact them through?

I think it'll be too much of a hassle to try and describe it to someone over the phone.

Iain_T
Telstra (Retired)
Telstra (Retired)

Re: foxtel iq2 - strange networking issue any help?

You are able to us our Live Chat service here http://tel.st/49kl Smiley Happy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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