Gateway Max - packet loss and dropouts, but WiFi signal is strong

[Peter2000]

Hi,

I'm experiencing frequent dropouts and packet loss across multiple devices even though the WiFi signal is strong on both channels 2.4Ghz and 5Ghz.

When I ping an address, I can see the dropout occurring and a few minutes later it is ok again.

For example:

64 bytes from 8.8.8.8: icmp_seq=561 ttl=52 time=17.791 ms

64 bytes from 8.8.8.8: icmp_seq=562 ttl=52 time=11.228 ms

64 bytes from 8.8.8.8: icmp_seq=563 ttl=52 time=12.728 ms

64 bytes from 8.8.8.8: icmp_seq=564 ttl=52 time=11.794 ms

Request timeout for icmp_seq 565

Request timeout for icmp_seq 566

Request timeout for icmp_seq 567

Request timeout for icmp_seq 568

[some minutes later...]

Request timeout for icmp_seq 881

Request timeout for icmp_seq 882

Request timeout for icmp_seq 883

64 bytes from 8.8.8.8: icmp_seq=884 ttl=52 time=12.761 ms

64 bytes from 8.8.8.8: icmp_seq=885 ttl=52 time=10.804 ms

64 bytes from 8.8.8.8: icmp_seq=886 ttl=52 time=14.464 ms

64 bytes from 8.8.8.8: icmp_seq=887 ttl=52 time=12.806 ms

[and finally...]

^C

--- 8.8.8.8 ping statistics ---

1195 packets transmitted, 700 packets received, 41.4% packet loss

round-trip min/avg/max/stddev = 9.260/13.755/27.866/2.869 ms

Thanks.

[TheWanderer38]

Hi

Can you turn off all devices except one and see if the problem remains?

Process of elimination....

cheers

[Peter2000]

Other devices off. Also tried rebooting the modem, etc.

But still getting the same problem:

64 bytes from 8.8.8.8: icmp_seq=910 ttl=52 time=13.426 ms

64 bytes from 8.8.8.8: icmp_seq=911 ttl=52 time=12.154 ms

Request timeout for icmp_seq 912

Request timeout for icmp_seq 913

Request timeout for icmp_seq 914

Request timeout for icmp_seq 915

Request timeout for icmp_seq 916

Request timeout for icmp_seq 917

Request timeout for icmp_seq 918

Request timeout for icmp_seq 919

Request timeout for icmp_seq 920

Request timeout for icmp_seq 921

Request timeout for icmp_seq 922

Request timeout for icmp_seq 923

Request timeout for icmp_seq 924

Request timeout for icmp_seq 925

Request timeout for icmp_seq 926

Request timeout for icmp_seq 927

Request timeout for icmp_seq 928

64 bytes from 8.8.8.8: icmp_seq=929 ttl=52 time=71.933 ms

64 bytes from 8.8.8.8: icmp_seq=930 ttl=52 time=75.705 ms

64 bytes from 8.8.8.8: icmp_seq=931 ttl=52 time=12.291 ms

64 bytes from 8.8.8.8: icmp_seq=932 ttl=52 time=11.152 ms

64 bytes from 8.8.8.8: icmp_seq=933 ttl=52 time=11.777 ms

[TheWanderer38]

Hi,

Can you check and ensure that this setting is unticked.

cheers

[Peter2000]

On a MacBook?

[TheWanderer38]

Hi,

hmm... Dunno.. don't have a access to a MAC.

But you could check for power saving options... these are notorious for shutting devices down or going into standby etc..

cheers

[Peter2000]

Sadly no resolution to this yet. It looks like it may be a broader issue with Telstra's infrastructure degrading. Still under investigation.

[TheWanderer38]

You maybe onto something...I know!... let's give telstra a few more billion dollars from the public purse!